Customer Relationship Manager

A Customer Relationship Manager (CRM) acts as the vital link between a company and its clients, tasked with building and maintaining strong, long-lasting relationships to enhance customer satisfaction, retention, and loyalty. The CRM ensures that customer needs are understood and met, collaborating with sales, marketing, and support teams to create a seamless customer journey and drive business growth.

1. Key Responsibilities

Develop, implement, and oversee strategies to build and maintain strong, lasting relationships with customers.

Act as the primary point of contact for customer inquiries, feedback, and issue resolution to ensure an outstanding customer experience.

Maintain ongoing communication with clients via email, phone, social media, and face-to-face meetings.

Collaborate with cross-functional teams (sales, marketing, product development, and support) to align customer service strategies and enhance the customer experience.

Monitor customer accounts and performance metrics (e.g., satisfaction scores, retention rates), analyze data trends, and make recommendations for continuous improvement.

Identify opportunities for upselling, cross-selling, and expanding the customer base.

Conduct regular business reviews and client meetings to assess satisfaction and address concerns.

Plan and organize client events or workshops aimed at relationship building.

Manage customer feedback and complaints professionally and timely, mediating conflicts when needed.

Ensure data accuracy within Customer Relationship Management (CRM) systems.

Prepare reports on customer behavior, market trends, and relationship management performance.

Ensure compliance with company policies and industry regulations.

2. Required Skills and Qualifications

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Typically 2-3+ years of experience in customer service, account management, sales, or related roles.

Excellent communication and interpersonal skills with a customer-centric mindset.

Proficiency with CRM software (e.g., Salesforce, HubSpot) and data analysis tools.

Strong problem-solving and conflict resolution skills.

Ability to multitask, prioritize, and manage time effectively in dynamic environments.

Flexibility and adaptability to changing client needs and company initiatives.

Leadership skills for managing or mentoring junior team members (preferred but not always required).

Fluency in English is generally required; additional language skills are a plus.

Persuasive and professional written communication skills.

Job Types: Full-time, Permanent

Pay: ₹14,750.88 - ₹20,328.29 per month

Benefits:

• Cell phone reimbursement

Work Location: In person