Customer Relationship Management Coordinator

Company Description

Sahir Web Solutions (SWS), established in 2014 as the IT arm of Elvek Technologies, specializes in offering innovative offshoring solutions that help businesses scale efficiently while maintaining quality and cost-effectiveness. SWS excels in services such as customized offshoring teams, tailored web design and development, and comprehensive digital marketing strategies. With expertise in mobile app development and advanced IoT solutions, SWS ensures that clients achieve their business goals through creativity, strategic planning, and measurable results. Located at the forefront of IT innovation, SWS is committed to delivering excellence and fostering long-term client success.

Role Description

This is an on-site, full-time role for a Customer Relationship Management (CRM) Coordinator. The CRM Coordinator will oversee and manage customer relationship systems, analyze customer data, and contribute to strategies that improve customer engagement and satisfaction. Responsibilities include maintaining and optimizing CRM platforms like Salesforce.com, collaborating across sales and marketing departments, and assisting with reporting and insights to support organizational goals. This role is based in Chandigarh, India.

Key Responsibilities:

• CRM Management: Administer, customize, and optimize the real estate CRM platform (e.g., HubSpot, Salesforce, Follow Up Boss, etc.) to support lead management, deal tracking, email campaigns, and client lifecycle processes.
• Lead & Pipeline Management: Oversee the assignment, tracking, and nurturing of leads across different funnel stages—ensuring efficient follow-up processes for sales teams.
• Automation & Workflows: Design and implement automated workflows, drip campaigns, and reminders for agents, clients, and internal stakeholders to improve operational efficiency.
• Data Integrity: Ensure data hygiene, including cleaning, de-duplicating, and organizing contact and property records. Regularly audit system entries to maintain accuracy and compliance.
• Reporting & Analytics: Generate detailed reports on sales activity, conversion rates, campaign performance, and customer engagement; provide actionable insights to management.
• Training & Support: Onboard and support agents and staff with CRM use. Create user guides, deliver training sessions, and troubleshoot technical or usage issues.
• Client Communication: Support email marketing, personalized messaging, and customer segmentation to enhance buyer and seller engagement.
• Integration & Tech Stack: Collaborate with marketing and IT to ensure CRM integration with other tools such as websites, MLS feeds, marketing platforms, and transaction systems.