3657 Customer Engagement Jobs - Page 38

As a Team Leader in the Non-Voice Process at Navi Mumbai, you will play a crucial role in leading and managing a team of customer service representatives. Your primary responsibilities will include guiding and supporting your team to achieve performance targets, deliver exceptional customer experiences, and drive business growth. With your expertise in customer relationship management and leadership, you will mentor team members, foster a collaborative team culture, and promote performance excellence. Your prior experience in the BPO or similar environment, especially in end-to-end process management within the travel and tourism industry, will be highly valued. Your key responsibilities will involve leading, motivating, and mentoring a team of customer service associates, typically comprising 10-15 members. You will create a positive team environment that encourages collaboration, communication, and accountability to enhance productivity and performance. By setting clear performance targets, delivering exceptional customer service, and establishing key responsible areas and performance indicators for the team, you will align objectives with company goals and priorities. Monitoring team performance against KPIs, tracking progress, and implementing strategies to address performance gaps will be essential. Additionally, you will coach team members on effective customer engagement techniques, problem-solving skills, and relationship-building strategies to enhance customer satisfaction and retention. In this role, you will analyze market trends, competitor activities, and customer feedback to identify opportunities, market segments, and process enhancements that support business growth. Conducting regular performance evaluations, one-on-one coaching sessions, and team meetings will be part of your routine. You will also identify training needs, skill gaps, and performance improvement opportunities, developing action plans to address areas for improvement. Ensuring adherence to service standards and operational procedures, while maintaining compliance with regulatory requirements and industry best practices, will be crucial. Collaboration with cross-functional teams, such as operations, training, quality, recruitment, marketing, and finance, to streamline processes, resolve issues, and optimize efficiency will also be a key aspect of your role. To qualify for this position, you should have a Bachelor's degree in Business Administration, Management, or a related field, along with at least 3 years of proven experience in customer service and team leadership roles within the BPO, travel and tourism, or consumer services industry. Excellent leadership, communication, and interpersonal skills are essential, as well as a result-oriented mindset and proficiency in using CRM systems, analytical tools, and Microsoft Office Suite. Adaptability, resilience, and a customer-centric approach to problem-solving and decision-making in a fast-paced environment will be valuable assets in this role. Joining us will offer you a competitive salary, exposure to international clients and services, opportunities for career growth and development, and a collaborative work environment that values innovation and teamwork. BVS Global, our company, is a pioneer in verification, attestation, visa, immigration, and BPO services, with a strong presence in over 100 countries. Our commitment to excellence and customer satisfaction drives our operations, making us an ideal place to further your career in team leadership within a dynamic and customer-focused industry.,

As a member of the team at Abbott Nutrition, your primary goal will be to contribute to the long-term growth of our products in your assigned territory. This involves increasing awareness among Health Care Professionals (HCPs) about the crucial role of nutrition in enhancing quality of life and highlighting the superiority of Abbott products compared to competitors. By implementing a multichannel customer engagement strategy, your efforts will aim to secure new business opportunities and foster the growth of existing accounts. To excel in this role, you will need to have a comprehensive understanding of the market dynamics and category opportunities within your territory. By staying abreast of medical and nutritional science advancements, as well as keeping up with evolving healthcare trends and digital innovations, you will be well-equipped to educate a broad network of HCPs about Abbott products. Your responsibilities will include developing and executing multichannel customer engagement plans that drive demand for Abbott brand products and increase market share. Building and maintaining strong relationships with HCPs at various levels of influence will be crucial. Leveraging customer segmentation data and behavioral insights, you will tailor your engagement strategies to meet the unique needs of individual HCPs. Your goal will be to secure commitment from HCPs to recommend Abbott products by showcasing the impact of nutrition on patient quality of life and the benefits of Abbott products through consultative selling approaches. By defining and delivering a Unique Value Proposition from the perspective of HCPs, you will continuously engage with them through various touchpoints to uncover their priorities and needs. Your consultative sales calls will focus on expanding HCPs" knowledge of nutritional interventions, addressing objections, and gaining their commitment to recommending Abbott products. Additionally, you will establish clear customer plans to achieve coverage, frequency, and call rate objectives. Collaboration with cross-functional teams such as Marketing, Sales Force Effectiveness (SFE), and Customer Relationship Management (CRM) will be essential to support patient education on nutrition and Abbott brands. You will use data and insights from digital and omnichannel activities to refine HCP profiles and tailor engagement activities accordingly. Monitoring progress against customer and account objectives and ensuring compliance with regulatory expectations will also be part of your responsibilities. In summary, as a key member of the Abbott Nutrition team, your role will be instrumental in driving the growth and success of our products in your territory through strategic customer engagement, relationship building, and a deep understanding of the healthcare landscape.,

The position of Director in the Medical Coding Operations department based in Hyderabad, requires you to work from the office and will involve the following responsibilities: You will be responsible for Operations and Performance Management, Migrations / Setup of start-up projects, Planning & Budgeting revenues and controls, Client Relationship Management, Process and people related change management, and Farming within existing engagements. Your key responsibilities will include Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management. You will be heading the offshore Service delivery of Multi-speciality Coding, implementing programs to ensure business plan attainment for growth and profit, providing directions and structure for operating units, and designing, setting up, and managing a process excellence/quality framework to ensure high-quality work from coders. Additionally, you will work with delivery and training functions to create feedback loops from quality assessment to training and operations management. You will implement improved processes and management methods for higher ROI and workflow optimization, provide mentoring and guidance to subordinates and other employees, manage multiple accounts, and oversee end-to-end program management covering multiple work streams. Your role will involve facilitating process re-engineering and improvements to enhance customer engagement, generating new prospects for the organization to showcase capabilities, ensuring attrition control & job enrichment at process levels. The ideal candidate for this role should have 15+ years of experience in Medical Coding with the current role as a Senior manager or Above, or equivalent to managing operations team of medical coding. Experience in handling outpatient Coding / Inpatient Coding team is a must. The educational requirement is Any Graduate or Life Science Graduate. If you are interested in this opportunity, please share your profile on anandi.bandekar@gebbs.com.,

About The Role Job Role: Enhancement of Deposit pool from Customers " Establishing standards and delivery of service " Sale of non-deposit products. Cross selling targets progressively " Sale of MF and Insurance products " Fee Income " Branch Administration " Regulatory Compliance " Manage productivity and overall morale of branch team members " Overall responsible for break-even and P&L of branch Job Requirements" Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities " Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB " Good Leadership skills (though more tactical than strategic) " ThinkerDoer 40:60 " In-depth understanding of financial instruments, markets and macro micro economic processes " Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" " Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

About The Role CEC - Unit Manager - Inbound CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job Role Responsible for management of the Inbound teams for Liabilities/Assets or Cards Partnering & collaborating with sponsoring business Verticals for new mandates Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals. Ensuring superior service & sales delivery for a range of diverse financial services in a highly quality focused and challenging environment. Strategize and implement procedures and policies to ensure high quality customer experience. Ensuring strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Maximization of opportunity arising out of the customer engagement at CEC and creation of requisite efficient workflows. About The Role Graduate or MBA Experience in Customer Service atleast 5 yrs+, with an overall experience of around 12-15 years Contact center exposure in a banking / credit cards skill preferred. Experience in managing large teams (300+ FTEs) Knowledge of Contact Center IP platforms. Advancedpeople management and leadership skills Broad product and industry awareness Ability to persuade, influence and negotiate effectively at all levels within the organization. Excellent sales track record for liability, asset and TPP sales through different channels. Good communication & Interpersonal Skills. Eye for details. Presentation skills

Are you passionate about using data and process design to drive real impact across the customer journey? Do you enjoy digging into how clients use a product, where they get stuck, and what helps them succeed? If so, were looking for you. Were a fast-growing B2B SaaS company that helps organizations build highly engaged, high performance teams. As we scale, we’re investing in the way we serve and grow our customer base. That’s where you come in. What You’ll Own and Achieve in This Role As our Customer Operations Analyst / Process Analyst , you’ll be the engine behind improving how we onboard, retain, and grow customers. This is not a back-office reporting role—it’s a strategic seat that will influence Product, Customer Success, and Revenue Growth. Here’s what success looks like in your first 12 months: Key Outcomes You’ll Drive Reduce time-to-value by 30% by auditing and redesigning the onboarding process to remove friction and improve handoffs. Increase feature utilization by 20% across key customer segments by building usage dashboards and partnering with CS and Product on adoption playbooks. Build a predictive customer health model that flags at-risk accounts with 80%+ accuracy at least 60 days in advance. Define and launch a service effectiveness framework with 3–5 key metrics (e.g., onboarding success, CSAT, support SLAs) to track and improve delivery outcomes. Identify 15–20 qualified upsell opportunities/month using a scoring model based on product usage, engagement, and customer profiles. Automate 5+ manual workflows or reports across the CS and Revenue Ops team to improve efficiency and reduce redundant work. What You’ll Be Doing Day-to-Day Analyze platform usage data to uncover trends in adoption, friction, and product ROI. Partner with Customer Success to improve onboarding, success planning, and health tracking processes. Work with Product to surface customer feedback and usage gaps. Build scalable reporting frameworks using tools like Looker, Excel, SQL, and HubSpot. Monitor the full customer lifecycle and identify early warning signs of churn. Support Sales and CS teams with insights for QBRs, expansion plays, and renewals. Automate insights and reporting with tools like Zapier, HubSpot workflows, and dashboards. What You Bring Ideally a Bachelors or Masters in Operations Management/Research, Statistics, Industrial Engineering, Process Management related field 2–5 years of experience in Customer Operations, Business/Process Analysis, Customer Success Ops, or a similar role in a B2B SaaS environment. Strong analytical and modeling skills—you’re fluent in using data to drive decisions. Working knowledge of HubSpot (CRM, workflows, reporting) is strongly preferred. Use of AI and AI automation tools to augment your work Experience with customer engagement tools and analytics platforms Excellent communication skills—you can translate technical insights into business actions across teams. A systems-thinker mindset—you’re excited about solving root problems, not just surface-level symptoms. Why Join Us? Mission-driven team with a supportive and fast-paced culture. Work with leaders across Product, Sales, and CS to drive strategic impact. Competitive salary, benefits, and growth opportunities. Flexible work environment.

Role Overview As a Telecaller at Nosh Robotics, you will be the first point of contact for potential customers, helping them understand how our cooking robot can transform their daily meal prep. Your ability to hold engaging, informative conversations will be key in guiding customers through the decision-making process. Key Responsibilities Handle inbound and outbound calls to connect with leads and potential customers. Educate customers about Nosh s AI-powered cooking robot, its features, and how it can simplify cooking. Maintain an average call duration of 15-20 minutes, ensuring meaningful engagement. Understand customer needs, answer queries, and provide tailored solutions. Follow up on leads to nurture them and drive conversions. Maintain accurate records in the CRM system and track lead progress. Collaborate with the sales and marketing teams to improve customer outreach strategies. Who You Are Fluent in Hindi and English (verbal & written). Additional language proficiency is a big plus. 1+ years of experience in telecalling, telesales, or customer engagement. Strong communication and persuasion skills - you can hold engaging, informative, and convincing conversations. A go-getter with a proactive approach to sales and customer interactions. Ability to handle objections and influence customer decisions. Familiarity with consumer appliances or kitchen gadgets is a plus (but not mandatory). Basic knowledge of cooking, ingredients, and recipes is an added advantage. Comfortable using CRM tools and basic computer applications. What We Offer The opportunity to be part of a cutting-edge food tech revolution. Competitive salary and incentives based on performance. A fast-paced, high-growth environment with immense learning opportunities. Hands-on training about AI-powered cooking and modern kitchen innovations.

JOB DESCRIPTION Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher s 15+ operating companies, our work saves lives and we re all united by a shared commitment to innovate for tangible impact. You ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher s system of continuous improvement, you help turn ideas into impact innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Senior Marketing Manager APAC Customer Strategy and Initiatives is responsible for managing the operations for $160M marketing funnel additions across all the OpCos in APAC. Additionally, some of the frequent asks from the commercial teams in the region and APAC leadership include market insights and sizing studies. With a focus on CX, this role will combine customer insights obtained through VoC with market insights obtained through sizing studies to form a view of the market. This helps the marketing and commercial teams to manage customer needs effectively by refining the communication objectives, deploy the right channels and providing critical feedback to commercial teams. This position reports to the Director Regional Marketing, APAC and is part of the Demand Generation Marketing located in Bengaluru and will be working remotely to cover APAC region . At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you will do: Create methods for customer data collection through Voice of Customer surveys, Behavioral Segmentation data, internal data sets, market sizing reports and by use of other CX tools. Work closely with sub-regional marketing teams to develop content and channels strategy based on customer needs and insights. Support execution of the campaigns based on content and channels strategy inclusive of sub-regional marketing plans using tools such as Kapost and through internal stakeholder meetings. Provide feedback to commercial teams from customer insights and create a process to close feedback loop to customers or plug the gaps in service/ engagement. Work with the regional marketing leads to develop sales tools and value proposition documents based on commercial inputs and customer insights. Continuously validate with customers the communication plans across customer buying journey. Who you are: Preferably a graduate in Life Sciences, though not a must. Long standing experience in designing cross-channel B2B CX strategy, with an exposure to Bioprocessing industry. Experience in customer engagement through prior experience in commercial or field marketing, marketing insights or execution functions. Experience of managing content marketing software. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel up to 20% of the time within APAC region; globally as and when required It would be a plus if you also possess previous experience in: Having created content and channels strategy and delivering consistent customer interactions across channels. Customer data collection using various tools and analyzing them for creating action plans. Managing customer buying journey process for delivering end-to-end experience. Using Predictive Analytics for designing customer experiences. Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info . At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide. Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Location: Bangalore Type: Full-Time Reports to: Founder & CEO About us BIK is a unified platform for eCommerce brands combining email, WhatsApp, SMS, Instagram DMs, helpdesk, and AI chatbots into one powerful solution. We own 28% India s market share and rapidly growing in markets like Australia, Middle EastAs we build the category of AI-native customer engagement, we re looking for a Head of Product Marketing to craft compelling narratives, define our positioning, and enable GTM success. What You ll Own 1. Positioning & Messaging Define and evolve BIK s positioning in the International markets like Australia positioning alongside Manifest AI Build crisp, differentiated messaging that resonates with eCommerce founders, marketers, and CX heads. 2.GTM Strategy Partner with Product, Growth, and Sales to plan launches, campaigns, and enablement Own go-to-market plans for new features, verticals, and geographies Create sales playbooks, battlecards, one-pagers, and decks 3.Competitive Intelligence Track and analyze competitor strategies, pricing, and product evolution Arm Sales with win/loss data and sharp differentiation 4.Content & Storytelling Collaborate with content and design to bring stories to life across web, email, social, and paid Support founder-led storytelling with strategic input for events, PR, and investor decks 5.Customer & Market Insights Conduct market research, win/loss interviews, and customer calls to keep BIK close to the market pulse Distill insights into product direction and GTM campaigns You Might Be a Fit If You... Have 5-8 years of B2B SaaS product marketing experience, preferably in WhatsApp, MarTech, or Helpdesk tools Have led GTM launches, built battlecards, and shaped roadmaps using market insights Think in customer personas and speak in stories, not feature lists Collaborate seamlessly with Product, Sales, and Growth teams Have a portfolio of content, decks, positioning docs, or product launches Why Join BIK Lead product marketing end-to-end for a fast-scaling, AI-powered commerce platform Work directly with the founder and executive leadership on high-impact initiatives Play a key role in shaping the GTM engine as BIK expands across three continents Step into a role with high ownership and visibility where your work will directly influence revenue, product direction, and brand narrative

Key Account Manager Higher Education and Skills (HE) - English Region: South India Department: Higher Education and Skills (HE) English Reports to: Lead Key Account Management, South Asia Location: Hyderabad Contract Type: Permanent Purpose of the Role To manage and grow strategic relationships with high-value Higher Education and Skills (HE) networks across India and South Asia, driving adoption of English language Learning and Assessment products and services, enhancing customer satisfaction, and contributing to revenue and impact targets for the Higher Education and Skills (HE) English portfolio. Key Responsibilities Key Account Management Manage a portfolio of high-value customers and HE groups, acting as the primary relationship manager. Develop and execute Account Plans to retain and grow business from key accounts. Build long-term, trust-based relationships with Higher Education and Skills (HE) decision-makers and influencers. Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver and Bronze and monitor progress. Customer Engagement & Delivery Ensure effective onboarding of new partner Higher Education and Skills (HE) and smooth delivery of English exams and learning services. Coordinate with Exams Operation, Propositions, and Customer Services teams to resolve operational issues. Lead regular check-ins, review meetings, and feedback loops with Higher Education and Skills (HE). Sales & Business Development Identify opportunities for upselling and cross-selling within managed accounts. Meet/exceed KPIs on revenue, customer retention, and satisfaction. Work with the Lead and regional colleagues to engage large Higher Education and Skills (HE) chains with multi-city presence. Reporting & Data Management Maintain accurate account records and pipeline updates using CRM tools. Monitor account performance and provide regular updates to the Lead and other stakeholders. Use customer insights to inform product and service development discussions. Collaboration Coordinate with Marketing to tailor campaigns for account-specific needs. Work closely with colleagues across South Asia, including those in Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices and Higher Education and Skills (HE) engagement strategies. Participate in regional forums and team learning initiatives. Work closely with Academic team of CUP for portfolio account management. Qualifications & Experience Essential: Bachelors degree in Business, Education, or related field. 5+ years of experience in account management, business development, or B2B client relationship roles. Experience in the education or services sector, especially working with Higher Education and Skills (HE) or institutional clients. Strong communication and presentation skills, both verbal and written. Ability to manage multiple stakeholders and projects in a dynamic environment. C1 Level of English in CEFR Desirable: Familiarity with the English language education ecosystem in India. Understanding of international Higher Education and Skills (HE) curricula (e.g., Cambridge, IB, etc.). Experience with CRM tools (e.g., Salesforce, Dynamics). Exposure to working with multi-location or pan-India accounts. Skills & Competencies Relationship Management Customer-Centric Approach Strategic Sales Thinking Strong Organizational & Time Management Skills Problem Solving & Resilience Proficiency in Digital Tools & CRM Collaboration & Teamwork Travel Requirements Frequent travel within India to meet and support key Higher Education and Skills (HE) accounts (as per business needs and travel policy). Apply Now

Key Account Manager Higher Education and Skills (HE) - English Region: West India Department: Higher Education and Skills (HE) English Reports to: Lead Key Account Management, South Asia Location: Mumbai Contract Type: Permanent Purpose of the Role To manage and grow strategic relationships with high-value Higher Education and Skills (HE) networks across India and South Asia, driving adoption of English language Learning and Assessment products and services, enhancing customer satisfaction, and contributing to revenue and impact targets for the Higher Education and Skills (HE) English portfolio. Key Responsibilities Key Account Management Manage a portfolio of high-value customers and HE groups, acting as the primary relationship manager. Develop and execute Account Plans to retain and grow business from key accounts. Build long-term, trust-based relationships with Higher Education and Skills (HE) decision-makers and influencers. Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver and Bronze and monitor progress. Customer Engagement & Delivery Ensure effective onboarding of new partner Higher Education and Skills (HE) and smooth delivery of English exams and learning services. Coordinate with Exams Operation, Propositions, and Customer Services teams to resolve operational issues. Lead regular check-ins, review meetings, and feedback loops with Higher Education and Skills (HE). Sales & Business Development Identify opportunities for upselling and cross-selling within managed accounts. Meet/exceed KPIs on revenue, customer retention, and satisfaction. Work with the Lead and regional colleagues to engage large Higher Education and Skills (HE) chains with multi-city presence. Reporting & Data Management Maintain accurate account records and pipeline updates using CRM tools. Monitor account performance and provide regular updates to the Lead and other stakeholders. Use customer insights to inform product and service development discussions. Collaboration Coordinate with Marketing to tailor campaigns for account-specific needs. Work closely with colleagues across South Asia, including those in Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices and Higher Education and Skills (HE) engagement strategies. Participate in regional forums and team learning initiatives. Work closely with Academic team of CUP for portfolio account management. Qualifications & Experience Essential: Bachelors degree in Business, Education, or related field. 5+ years of experience in account management, business development, or B2B client relationship roles. Experience in the education or services sector, especially working with Higher Education and Skills (HE) or institutional clients. Strong communication and presentation skills, both verbal and written. Ability to manage multiple stakeholders and projects in a dynamic environment. C1 Level of English in CEFR Desirable: Familiarity with the English language education ecosystem in India. Understanding of international Higher Education and Skills (HE) curricula (e.g., Cambridge, IB, etc.). Experience with CRM tools (e.g., Salesforce, Dynamics). Exposure to working with multi-location or pan-India accounts. Skills & Competencies Relationship Management Customer-Centric Approach Strategic Sales Thinking Strong Organizational & Time Management Skills Problem Solving & Resilience Proficiency in Digital Tools & CRM Collaboration & Teamwork Travel Requirements Frequent travel within India to meet and support key Higher Education and Skills (HE) accounts (as per business needs and travel policy). Apply Now

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform. Our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) connect OEMs, retailers, and consumers through one seamless platform. Utilizing cutting-edge technology, big data, machine learning, and AI, Tekion is transforming the automotive retail ecosystem. Were inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it with offices in North America, Asia, and Europe, Tekion employs around 3,000 people worldwide. Key Responsibilities Design and build solutions for complex business workflows Take end-to-end ownership of components and be responsible for the subsystems that you work on from design, code, testing, integration, deployment, enhancements, etc. Contribute to high-quality code and taking responsibility for the task Solve performance bottlenecks Provide mentorship to other engineers Communicate and collaborate with management, product, QA, UI/UX teams Deliver with quality, on-time in a fast-paced start-up environment Skills & Qualifications Bachelor/Masters in computer science or relevant fields Strong sense of ownership Excellent Java and object-oriented development skills Experience in building and scaling microservices Solid understanding of at least one Nosql databases Strong problem-solving skills, technical troubleshooting and diagnosing Expected to be a role model for young engineers, have a strong sense of code quality, and enforce code quality within the team Good Communication Skills Perks and Benefits Competitive compensation Generous stock options Medical Insurance coverage Work with some of the brightest minds from Silicon Valley s most dominant and successful companies

Role: Drive upsell & cross-sell strategies for high-value accounts Collaborate with sales teams to boost funnel growth Track campaign performance to maximize marketing ROI Create & execute unique, CXO-level engagement properties and experiences Key Attributes: Proven track record in B2B segments like BFSI, IT/ITES, Manufacturing Ability to design and execute innovative customer engagement programs Social media & content marketing savvy Exceptional communication & event anchoring skills Analytical thinker with a sharp eye for customer insights Strong experience in high-value account management Solid foundation in brand management

About MoEngage: MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. As part of the Engineering team at MoEngage, here are some things you can expect: Take ownership and be responsible for what you build - no micromanagement Work with A players (some of the best talent in the country) and expedite your learning curve and career growth Make in India and build for the world at the scale of 1.2 Billion monthly active users, which no other internet company in the country has seen. Learn together from different teams on how they scale to millions of users and billions of messages. Explore the latest in topics like Data Pipeline, MongoDB,Kafka, Spark, Flink and share with the team and more importantly have fun while you work on scaling MoEngage. Skill Requirements Bachelors / Masters Degree with minimum 10+ years of overall professional experience and minimum 3+ years experience in managing/leading software development teams. Proven experience in handling large infrastructure and distributed systems Proven experience with at least one of the cloud computing infrastructures - GCP / Azure / AWS Hands-on in Java technologies and frameworks Familiarity with ElasticSearch, and MongoDB is a plus Liaison with Product Management, DevOps, QA and other teams Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting Awareness of Secure Development process and practices Awareness of Information Security concepts and Best Practices At MoEngage, we are passionate about our team and technology - see below to know more about us and technology. Why Join Us! At MoEngage, we are passionate about our team and technology - see below to know more about us. Life@MoEngage Tech@MoEngage Scale @MoEngage We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Overview of the Role: The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across; email, mobile and web. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences. The Marketing Cloud Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that solve key business challenges and help to deliver against demanding critical metrics. In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting and strategic initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce. Responsibilities: Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline: Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers. Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce. Remain well-informed on the latest innovations in customer experience management solutions. Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement. Required Experiences and Qualifications: 10+ years experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience. 7+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI. An autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively. Be comfortable working across multiple highly dynamic teams or on solo projects as required. Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content. Advantageous/Preferred Experiences and Qualifications: Technical expertise in any of the following technologies: Customer Relationship Management (CRM), Loyalty Management, Analytics or and Real-time, Personalisation and Interaction Management (RTIM) Experience in product management or post-sales software implementations Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement

Job Summary: We are seeking an experienced Technical Consultant – Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant – Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant – Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business and lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The NRI Relationship Manager will be responsible for nurturing NRI client relationships through continuous client engagements and risk profiling. The NRI RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience. Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving Abilities : Strong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the NRI customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Maintain relationships with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads generated through existing clients, NRI brokers, stock brokers, expats of shipping companies and overseas branches Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation from a recognized institute AMFI and NCFM certifications Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills

We are seeking a motivated and customer-focused Pre-Sales Executive to join our team. The ideal candidate will play a critical role in managing client inquiries, providing detailed property information, and driving potential customers toward conversion. This role is perfect for someone passionate about real estate and customer engagement. Key Responsibilities: Respond to inbound inquiries from prospective customers via calls, emails, and other communication channels. Understand customer needs, budgets, and preferences to qualify leads effectively. Provide accurate and comprehensive information about property listings, features, pricing, and legal aspects. Schedule and coordinate site visits for interested clients, ensuring a positive experience. Collaborate with the sales team to transition qualified leads for final closure. Follow up with potential customers to address queries and facilitate decision-making. Maintain an updated CRM database with all lead information and interactions. Key Requirements: Education: Bachelor s degree or equivalent (12th pass with relevant experience may also apply). 0-3 years of experience in pre-sales, customer support, or a related field (real estate experience is a plus). Strong communication skills in English; knowledge of Kannada and Hindi is an advantage. Proficiency in using CRM tools and MS Office Suite. Preferred Qualifications: Experience in real estate or property management is highly desirable. Ability to manage multiple leads and prioritize tasks effectively. Problem-solving and negotiation skills to handle customer objections and queries. What We Offer: Competitive salary with performance-based incentives. Opportunities for professional growth and development. A supportive and collaborative work environment. Regular training sessions to enhance your industry knowledge and skills.

Greetings from Synergy Resource Solutions, a leading Recruitment Consultancy. Our client, is an Environmental Solution Company. Started with a life-centric approach, Company builds data-driven solutions for natural resources like Air, Water, Soil, Energy etc. By evolving with technology and through extensive R&D, Company Instruments aspires to set a class apart in its measurement accuracy and precision. Position: Sales Territory Manager Location: Ahmedabad Experience: 5+ years of experience in sales, business development, or territory management. CTC: 10 - 12LPA Location: Ahmedabad Job Summary: The Sales Territory Manager for Global Markets will drive revenue growth and expand the companys market presence in the region. This role involves managing distributor relationships, identifying new business opportunities, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of sensor-based air quality monitoring solutions, distributor-led sales models, and regional market dynamics Key Responsibilities: 1. Sales and Revenue Growth Achieve or exceed sales targets for the companys business solutions in the assigned region. Develop and execute a regional sales strategy aligned with the companys global goals. Identify, qualify, and close new business opportunities, including government tenders, private enterprises, and NGOs. 2. Distributor Management Establish and maintain strong relationships with distributors in the assigned region. Train and support distributors on the companys product portfolio, features, and USPs. Monitor distributor performance, including sales targets, marketing efforts, and customer support activities. Ensure compliance with the companys pricing, branding, and contractual terms. 3. Market Expansion and Business Development Identify potential new markets and applications for the companys solutions, including partnerships with research institutions, urban development bodies, and smart city projects. Analyze market trends, regulatory developments, and competitive dynamics in the assigned region. Recommend product and feature enhancements based on customer feedback and market needs. 4. Customer Engagement Act as the primary point of contact for key customers in the region. Oversee pre-sales activities, including product demonstrations, proposal preparation, and ROI analysis. Ensure timely delivery and after-sales support in collaboration with the operations team 5. Reporting and Metrics Provide regular updates to the senior management on sales progress, pipeline status, and market insights. Utilize CRM tools to manage leads, opportunities, and customer interactions effectively. Track and report on regional KPIs, including sales growth, distributor performance, and customer satisfaction. 6. Travel and Representation Represent the company at industry events, conferences, and trade shows in the assigned region. Conduct regular field visits to distributors, customers, and project sites Key Qualifications Education Bachelor s degree in Business Administration, Engineering, Environmental Sciences, or related fields. MBA or equivalent in Sales/Marketing is a plus. Experience 5+ years of experience in sales, business development, or territory management. Proven experience working in environmental solutions, IoT, IT Sales, Software Sales, IT Product Sales Familiarity with distributor-led sales models and long sales cycles. Skills Strong knowledge of air quality monitoring, smart city projects, or environmental solutions. Exceptional communication, negotiation, and presentation skills. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite. Multilingual abilities (e.g., English plus French, Arabic, or any relevant EMEA language) are a strong advantage. Other Requirements Willingness to travel extensively across the assigned region (up to 30% of the time). Strong understanding of regional regulatory requirements and cultural dynamics. What the company offers: Opportunity to work with cutting-edge environmental technology. Collaborative and inclusive work culture. Competitive salary, performance incentives, and benefits. Career development opportunities in a fast-growing global company. If your profile is matching with the requirement & if you are interested for this job, please share your updated resume with details of your present salary, expected salary & notice period.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce . Overview of the Role: The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across; email, mobile and web. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences. The Marketing Cloud Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that solve key business challenges and help to deliver against demanding critical metrics. In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting and strategic initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce. Responsibilities: Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline: Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers. Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce. Remain well-informed on the latest innovations in customer experience management solutions. Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement. Required Experiences and Qualifications: 10+ years experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience. 7+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI. An autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively. Be comfortable working across multiple highly dynamic teams or on solo projects as required. Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content. Advantageous/Preferred Experiences and Qualifications: Technical expertise in any of the following technologies: Customer Relationship Management (CRM), Loyalty Management, Analytics or and Real-time, Personalisation and Interaction Management (RTIM) Experience in product management or post-sales software implementations

Join the Alexa Preview Team to help build the future of Amazons cloud-based voice service and Echo devices. This role will focus on designing mechanisms for collecting customer feedback, executing those for Alexa and Echo products, and working with product and marketing teams on behalf of customers. Your strategic and tactical recommendations that will contribute to making customers life easier and more fun by using the Alexa and Echo products! We are looking for a committed Program Manager for the Alexa Preview IN team in Bangalore to support participant management and feature testing of ongoing device Beta programs. As the ideal candidate you will be flexible, detail-oriented, an analytic thinker and have excellent interpersonal skills. You know how to work independently, make suggestions for process improvements, deliver high quality results and you thrive when improving customer experiences. You do not shy away from data and are curious to learn new tools and technologies. Collaborate closely with program management team members for planning recruitment efforts of beta participants Plan and prepare content and timing of recruitment surveys Reporting program milestones and statuses Provide customer support to internal participants through the internal ticket system Lead small to medium sized projects to improve existing processes, standard operating procedures and best practices Independently manage beta-participant engagement programs (contacting beta-participants / implement new customer engagement strategies) Constantly evaluate data collection tools and processes and propose solutions to ensure their efficiency, quality and ability to scale Develop appealing email templates and send out weekly newsletters to beta participant Monitor execution of marketing campaigns, custom projects and reports A day in the life As a Program Manager on the Alexa Preview Team, you will support execution of tactical tasks of Alexa Preview Programs. You will collaborate proactively with Global team members across NA and EU regions. Manage stakeholder relationships and engage in strategic discussions. Invent, work with, and help improve beta execution mechanisms. This role requires strong program management, communication skills, and a passion for delivering exceptional customer experiences. Bachelors degree or equivalent Excellent written and verbal English language communication skills Excellent verbal and written communication skills Strong stakeholder management and relationship building skills Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment Ability to deal with ambiguity and adapt to shifting schedules and time demands Ability to track and support multiple projects at one time, and to accept reprioritization as necessary Ability to grasp complex technology and learn new information quickly Masters Degree 2+ years of program or project management experience 2+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Strong analytical skills Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines Excited about working in a diverse group and contributing to an inclusive culture