3657 Customer Engagement Jobs - Page 35

You will contribute to the long-term growth of Abbott Nutrition products in your territory by increasing awareness among Health Care Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands. Your main responsibility will be to gain new business and grow existing business through a multichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott brand products. You will understand the market and category opportunities within your territory to identify opportunities for market share growth at the customer/account level. It is essential to maintain deep, current knowledge about medical and nutritional science, the evolving healthcare landscape, and emerging digital trends to support selling and educating a broad and deep network of HCPs about Abbott products. Developing and executing multichannel customer engagement plans that generate demand for Abbott brand products and grow recommendation and market share will be a key aspect of your role. Leveraging information about customer segmentation, type, and behaviors to inform customer engagement and account management strategies is crucial. You will need to develop and maintain strong relationships with HCPs throughout the customer account, at different levels of responsibility and influence using existing relationships with HCPs and others to expand the customer network. Your goal will be to secure commitment to recommend Abbott products as the brand of choice by increasing HCP knowledge about the role and importance of nutrition on patient quality of life. You will define and deliver Unique Value Proposition from the HCPs perspective by continuously uncovering the needs and priorities of individual HCPs using multichannel touchpoints and engagement activities. It is important to effectively deliver a consultative sales call from the perspective of the HCP to expand HCPs knowledge of nutritional interventions and the measurable benefits of Abbott brand products. You will establish target customers and develop clear customer plans to achieve coverage, frequency, and call rate objectives. Collaborating with cross-functional teams (Marketing, SFE, CRM, etc.) to support patient education regarding nutrition and Abbott brands, to influence customer and patient choice of nutrition products, and deliver a consistent, end-to-end customer engagement experience will be part of your responsibilities. Ensuring compliance and regulatory expectations are met is essential. Minimum Qualifications: - Graduate in any field - Major/Field of Study: Medicine, science, pharmaceuticals/nutrition Minimum Work Experience: - Minimum 1+ years of relevant experience - Minimum of 1 year experience in Pharma/Nutrition Industry - Up to 5 years of experience for Grade 12 and 5+ years of experience for Grade 13 - Should achieve a 60% in the written test - Excellent product knowledge and ability to translate that knowledge into effective in-clinic performance - Good understanding of nutrition science - Ability to establish connect and develop contacts and relationships with ease - Strong numerical skills and a good team player who collaborates effectively,

As a Senior Program Manager for HCP Engagements at Novo Nordisk, you will be responsible for leading a large-scale, complex Customer Engagement ecosystem program supporting the HCP Engagement globally (excluding USA). Your role will involve modernization and migration of the Customer Engagement ecosystem, integrating with portals, analytics, and marketing platforms to ensure aligned delivery across business, markets, and technology stakeholders within a matrix organization. You will be expected to lead the planning, execution, and governance of IT programs to ensure successful outcomes. This includes overseeing the end-to-end delivery of the Customer Engagement program, defining and managing program plans, roadmaps, dependencies mapping, and milestones to ensure on-time, quality delivery aligned with business objectives. Additionally, you will drive complex integrations with other enterprise systems and engage with global and local business stakeholders for requirements gathering, prioritization, and alignment. In this role, you will navigate a matrix environment while balancing global standards with local market needs. You will drive execution of migration roadmaps, collaborate with architecture and platform teams to ensure scalable, compliant configurations aligned with HCP engagement goals, and oversee validation, UAT, and cutover activities to ensure minimal business disruption. Managing vendor relationships, identifying and mitigating delivery and operational risks, ensuring compliance with pharma quality, GDPR, and data privacy standards, and driving strategic alignment of IT initiatives with broader organizational goals will also be key responsibilities. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Business Administration, or a related field, with a Master's degree preferred. You should have a minimum of 15+ years of experience in IT program management, with at least 12+ years in a senior or leadership role. Strong leadership, communication, negotiation, stakeholder engagement, and problem-solving skills are essential, along with experience in managing complex digital and IT projects. Experience with IT infrastructure, software development lifecycles, budgeting, vendor management, and stakeholder engagement for large-scale programs will be beneficial. If you are passionate about leading complex IT programs, thrive in a dynamic environment, and are ready to make a difference in the field of Customer Engagement, we encourage you to apply for this life-changing career opportunity at Novo Nordisk. Join us in our mission to drive change and impact patient lives globally. Apply now and be part of a diverse, inclusive culture that celebrates the unique skills and perspectives of our employees. Together, we go further. We are life-changing.,

Key Responsibilities Loyalty & Referral Revenues -Management of customer loyalty program efforts determines program criteria and targeting guidelines. - Develop plan to target customer segments for enrollment and communication plan to deliver life cycle campaigns to different tiers/customer segments. - Create and execute new campaigns, promotions & program to reach to maximum number of customers through the programs. - Monitor and measure program satisfaction through number of referrals generated -Monitor program and analyze its effectiveness and make changes that is required for providing better experience to the customers and thereby getting maximum referrals - Manage relationships with existing customers by inviting them for the events and enroll them in various alliance program to regularly remain in touch with them - Meet customer through the events and program and get insights about existing projects and their interest for further investment -Inform customers about the existing project and ask for references through regular mailers. - Work with Marketing and other Sales departments to drive delivery of program details and benefits to customers. -Get feedback from Sales about the conversions out of the referrals provided by loyalty program. - Stay abreast of the competitive landscape by performing regular analysis of competitor programs Report findings and changes to Marketing and Sales teams.

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Job Title: Customer Success & Operations Executive Location: Mysore, Karnataka Job Type: Full-time About Us: WELLBI (Eco-Embrace Designer Clothing Pvt Ltd) is a small-scale online clothing business dedicated to providing high-quality apparel and exceptional customer service. We take pride in our curated collection, sustainable practices, and a seamless shopping experience for our customers. Job Summary: We are looking for a proactive and detail-oriented Customer Support & Operations Executive to handle customer queries and operations to ensure smooth day-to-day operations. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to multitask efficiently. Key Responsibilities: Customer Support: Respond promptly to customer inquiries via email, chat, and social media. Address and resolve customer complaints and return/exchange requests professionally. Provide accurate product information and assist customers with order-related queries. Maintain a customer support ticketing system to track and follow up on issues. Operations, Process Improvement & Reporting: Coordinate with the warehouse or fulfillment team for timely dispatch. Track shipments and update customers on delivery status when necessary. Identify operational inefficiencies and suggest process improvements. Prepare regular reports on customer queries, order status, and operational metrics. Assist in implementing automation tools to streamline customer support and order processing. Requirements: Freshers or 1+ years of experience in customer support, operations, or eCommerce. Strong verbal and written communication skills in English. Familiarity with eCommerce platforms (Eamaple :Shopify ) is a plus. Proficiency in MS Office/Google Workspace. Ability to multitask and work independently in a fast-paced environment. Problem-solving mindset and attention to detail. Passion for fashion and online retail is a bonus. Benefits: Competitive salary based on experience. Growth opportunities within the company. Employee discounts on products. If you are an organized and customer-focused individual who enjoys working in an eCommerce environment, wed love to hear from you! Apply now by sending your resume to [info@wellbi.in].

Required Skills Technology | Power Apps | Build Apps Technology | Java Script, CSS, HTML Technology | .Net Framework | C#.NET, Programming Languages | C# Technology | Sharepoint Online Technology | D365 CRM Dev/Admin Technology | API Integration - REST, SOA WebServices, Microservices Technology | Azure Services - Azure Devops, Function Apps, LogicApps Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1. Deliver high quality, tested and secure code -Write well designed, testable, efficient, high quality code base by using industry standard software development practices. -Gather and refine specifications and requirements based on technical needs. -Develop technical documents and handbooks to accurately represent application design and code -Experience developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement or Dynamics CRM (Jscript, C# plugins, web development, systems integration) -Design and implementation of integration solutions for backend services and back-office applications 2. Excellent understanding of software design patterns and programming principles. -Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail 3. Perform thorough analysis and generate root-cause-analysis for any production issue -Provide necessary fixes and test the fixes to ensure no defect leakage. -Adherence to project processes and ensure SLA compliance. - Understanding of D365 Setup or Deployment in different environments

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Analytics, Investment Optimization and Marketing Enablement (AIM) team a part of Global Commercial Services Marketing group within American Express is the analytical engine that enables the Global Commercial Card & Non-Card business. This role, based out of Bangalore, will be a part of the AIM team and will be responsible for Marketing Analytics. The team specifically focus on identifying emerging inflection signals and partner closely with GCS channel teams. The incumbent would be responsible to drive incremental efficiencies by implementing end-to-end strategies, running complex simulations, identifying new inflection signals, and establishing robust measurement frameworks, leveraging ML/ AI to devise intelligent solutions. The role requires a strong background in data analytics. The position is part of a highly collaborative environment, interacting with and influencing partners across the Global Commercial Service s business at American Express. Key Responsibilities include: Portfolio analytics to identify trends, leading indicators, and outlook Support and enable the GCS channel partners with actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance. Partner with functional leaders, Strategic Business Partners and Senior leaders to assess and identify opportunities for better customer engagement, and revenue growth Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Exceptional execution skills be able to resolve issues, identify opportunities, and define success metrics and make things happen. Drive Automation and ongoing refinement of analytical frameworks. Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives and opportunities for business success. Qualifications Degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics). Strong technical (Python & SQL) and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results. Ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors. Strong programming skills are preferred. Experience with Big Data programming is a plus. Ability to prioritize and manage several concurrent projects through collaboration across teams/geographies. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Job title: Customer Facing CRM Country Support Manager Hub Location: Hyderabad About the job Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. Main responsibilities: Foster the use of global tools and solutions, pursuing and integrated ecosystem - CRM & Platforms oversee the administration of CRM (Mainly Veeva) supporting integration with other G-local tools as SFMC, Promomats, etc. Partner with the other Customer Facing team members, other GTMC pillars and Digital to avoid any fragmented solution or approach. Administration of CRM systems. Oversee the day-to-day operations, ensuring all activities are conducted efficiently and in accordance with company policies and procedures. Identify and implement process improvements to optimize hub performance. Configuration and maintenance of the Veeva CRM system. Ensure data integrity and consistency across region. Monitor Veeva system performance and troubleshoot issues as they arise including end user guidance. Examples of processes considered but not exhaustive are: Territory management: Collaborate to maintain accurate and up-to-date territory definitions by country. Ensure territories align with the overall sales strategy to maximize efficiency and effectiveness. User access management: Manage user access by creating and removing accounts as required. Ensure appropriate access levels are granted based on user roles and responsibilities. Maintain data security and confidentiality by implementing access controls. Omnichannel cycle channel planning (OCCP): Deploy monthly OCCP in alignment with the rep-driven Go-To-Market (GTM) strategy. Closed loop marketing (CLMs) support: Advise and support the upload of CLMs, ensuring accurate and timely deployment. E&C: Support E&C Management including internal and external stakeholder management as Concur integration, HCP payment, etc. Provide proper level support to end-users as part of global governance. Maintain effective relationships with stakeholders;(2) Liaise and coordinate with colleagues in medical and commercial functions to receive tasks for exection through one CRM (3) Co-ordinating and performing QC activities to ensure quality check validation and UAT acceptance Process standardization and optimization: Implement standardized processes, ensuring alignment with global policies and GxP processes. Identify opportunities to streamline and enhance CRM processes, driving efficiency and effectiveness. Data analysis and reporting: Track utilization and engagement KPI s on tools adoption and share insights with leaders to increase adoption. Analyze data to provide insights and recommendations for improving customer engagement and sales force effectiveness. Ensure sustainable collaborative working relationship: Foster open communication and collaboration with the regional Customer Facing Capabilities team, Global, and other GTMC pillar. Share best practices and lessons learned to improve sales force effectiveness. Encourage continuous improvement by soliciting feedback from CRM users and incorporating their insights into system enhancements. Continuous improvement: Stay updated with the latest technologies and industry trends, integrating relevant advancements into Sanofi s strategy. Lead initiatives to evaluate and implement G-local tools and/or new features that enhance system capabilities. Team supervision and development About you Work Experience: 7+ years of experience in CRM administration, preferably with expertise in managing Veeva CRM. Commercial Operations knowledge and desirable experience supporting in-field teams. Proven delivery of outstanding results. Excellent problem-solving skills and attention to detail. Ability to leverage networks, influencing and leading projects. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Knowledge: Technical skills: Technical knowledge of Veeva CRM environments and Territory management tools (Veeva Align, Veeva Vault, Veeva OneCRM, Veeva 4MPromo Mat, Veeva CLM, proficient in Excel & PowerPoint). Veeva Salesforce or Veeva Certified would be added advantage. Field force support background: robust knowledge with tools and platforms of customer facing operations, good experience with SFE subjects, target, segmentation, profiling, in-field teams management. Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally. Experience in having deployed transformational GTM solutions and new customer facing tools implementation. Skills and Competencies: Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Financial acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners. Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met. Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization. Education : Graduate/Postgraduate or Advanced degree in areas such as Management/Statistics/Decision Sciences/Engineering/Life Sciences/Business Analytics or related field (e.g., PhD / MBA / Masters) Languages : Excellent knowledge in English and strong communication skills written and spoken Personal Characteristics: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies. Why chose us Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let s pursue progress. And let s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people.

We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank, focusing on affordable housing and housing loans. The ideal candidate will have 0-2 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with clients to understand their housing needs and provide tailored solutions. Identify new business opportunities and expand existing customer relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of housing loan products and services. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated with market trends and competitor activity to stay ahead in the competitive housing finance landscape. Achieve sales targets and contribute to the growth of the bank's affordable housing portfolio. Job Requirements Strong knowledge of housing loan products, including features, benefits, and risks. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets consistently. Strong analytical and problem-solving skills to identify new business opportunities. Familiarity with banking operations, including credit underwriting and risk management. Proficiency in using technology platforms to enhance customer engagement and sales performance.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 14 years of experience in the BFSI industry, with a strong background in Micro Finance, Receivables, and Relationship Management. Roles and Responsibility Manage and maintain relationships with existing clients to ensure timely payments and minimize defaults. Identify new business opportunities and develop strategies to acquire new customers. Conduct regular portfolio reviews and provide insights to improve customer engagement. Collaborate with internal teams to resolve customer complaints and issues. Develop and implement effective collection plans to meet business objectives. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of Micro Finance, Receivables, and Relationship Management principles. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills to analyze data and make informed decisions. Experience working with cross-functional teams to achieve business objectives. Strong understanding of the BFSI industry and regulatory requirements.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4 to 9 years of experience in the BFSI industry, with a strong background in Micro Finance, Receivables, and Relationship Management. Roles and Responsibility Manage and maintain relationships with existing clients to ensure timely payments and minimize defaults. Identify new business opportunities and develop strategies to acquire new customers. Conduct regular portfolio reviews and provide insights to improve customer engagement. Collaborate with internal teams to resolve customer complaints and issues. Develop and implement effective collection plans to meet business objectives. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of Micro Finance, Receivables, and Relationship Management principles. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills to analyze data and make informed decisions. Experience working with cross-functional teams to achieve business objectives. Strong understanding of the BFSI industry and regulatory requirements.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in the BFSI industry, with a strong background in liabilities, branch banking, and business development. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets and expand the customer base. Build and maintain strong relationships with existing customers to increase loyalty and retention. Identify new business opportunities and generate leads through networking and market research. Collaborate with cross-functional teams to develop and execute marketing campaigns and promotions. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Provide exceptional customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong knowledge of liabilities, branch banking, and business development principles. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and organizational skills with attention to detail. Experience working with small finance banks or similar institutions is preferred. Ability to build and maintain strong relationships with customers and stakeholders.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4 to 9 years of experience in the BFSI industry, with a strong background in Micro Finance and Business Development. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Provide excellent customer service and support to ensure high levels of client satisfaction. Collaborate with internal teams to achieve business objectives and goals. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of the bank's products and services. Job Requirements Minimum 4 years of experience in the BFSI industry, preferably in Micro Finance or Business Development. Strong knowledge of Micro Finance products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with cross-functional teams to achieve business objectives.

We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 0-4 years of experience in the BFSI industry, preferably with a background in affordable housing or housing loan sales. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and generate leads through networking, referrals, and market research. Conduct thorough analysis of client financial situations to determine the best course of action. Collaborate with internal teams to ensure seamless execution of transactions and resolution of customer queries. Provide exceptional customer service by responding promptly to client inquiries and resolving issues efficiently. Stay updated on market trends and competitor activity to maintain a competitive edge. Job Requirements Strong knowledge of affordable housing products, including housing loans and related financial services. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet sales targets consistently. Proficiency in using technology-based tools and platforms for sales management and customer engagement. Strong analytical and problem-solving skills with attention to detail and accuracy. Ability to build and maintain long-term relationships with clients and internal stakeholders.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Role & responsibilities The incumbent is responsible for driving NRI book growth for the Bank. It entails engaging with channels internal stakeholders alongwith managing the overall product offering. Manage and oversee the NRI FD portfolio ensuring growth, customer satisfaction and compliance with specific regulatory requirements. The candidate is required to develop and implement strategies to increase NRI book growth, improve customer engagement and enhance onboarding and maintenance journeys through digitization and removal of Nonvalue Adds • Ensure to launch initiatives in line with the overall Organizational strategy • Assist in planning, designing & development of Product strategy to meet business objective • Maintain relationships with key stakeholders and engage with them on a regular basis • Mentoring and coaching team members for their professional development and growth Launch NRI Products in line with Regulatory guidelines & internal policies Manage the bouquet of existing NRI products including SA, FD & structured products Ensure necessary changes to the product / processes as and when required adhering to any regulatory changes Ensure the product offerings are in line with the competition Conduct regular Market analysis and publish to the relevant stakeholders Launch digital initiatives aiding to reduced TAT & better customer experience Manage escalations including MD & CEO, Banking Ombudsman, etc. Facilitating product and process trainings to relevant stake holders including Sales & channel Ensure the content on the website & systems are up to date and any changes are updated on a timely manner Regular engagement with Channel team & Regional / Zonal Heads updating on key business insight and support required from them. Ensure the existing & new product / processes are in adherence to the policies & regulations Closely work with Risk, Legal & compliance on various product related matters Ensure necessary checks are built to track gaps / miss in the existing processes Regular competition benchmarking on interest rates and end of month ARR interest rate validation activity Seek rate approvals from BSMG Ensure interest rate changes are executed correctly in the system and website Timely preparation of ALCO PPT Ability to Lead and work across functional teams Take key decision impacting the business Good at time management leading to timely achievements of goals set Motivate the team as and when required to ensure the better work environment Be accountable for initiatives & activities conducted

SUMMARY Sales Engineer Marine Engine Sales We are in search of a proactive and technically proficient Sales Engineer Marine Engine Sales to become a part of our marine division. The ideal candidate should possess extensive technical knowledge of marine propulsion systems, experience with both inboard and outboard marine engines, and a strong customer-focused sales approach. The role primarily involves promoting marine engine products, providing pre- and post-sales technical support, and spearheading new business development within the maritime and marine industries. Key Responsibilities Sales & Business Development Develop and execute targeted sales strategies to endorse inboard and outboard marine engine products. Identify new markets, customer segments, and project opportunities in the marine sector (e.g., fishing, transport, recreational, and offshore industries). Conduct customer visits, prepare and present proposals, and close sales deals in accordance with company targets. Maintain long-term relationships with clients, ensuring consistent customer engagement and satisfaction. Technical Consultation Provide expert technical advice on marine engine specifications, operational suitability, maintenance, and regulatory compliance (including IMO standards). Collaborate with clients to comprehend vessel-specific propulsion needs and recommend appropriate engine models and configurations. Coordinate with engineering and service teams for technical clarifications, installation support, and after-sales service. Market Intelligence Monitor market trends, emerging technologies, competitor offerings, and pricing strategies within the marine engine industry. Contribute insights to enhance product offerings and strategic direction. Reporting & Coordination Prepare accurate sales reports, forecasts, and technical documentation. Collaborate internally with the logistics, service, and finance departments to ensure timely and smooth execution of projects. Requirements Requirements: Education: Bachelor's Degree in Mechanical Engineering, Marine Engineering, or a related field. Experience: 3 5 years of proven experience in marine engine sales or a similar role within the maritime industry. Technical Expertise: Strong understanding of marine propulsion systems, fuel injection technologies, engine cooling systems, and IMO compliance. Engine Brands: Familiarity with leading marine engine brands such as Perkins, Cummins, Caterpillar, Yanmar, Kirloskar, and Mahindra. Skills: Excellent communication, interpersonal, and negotiation skills. Mobility: Willingness to travel as required for client visits, vessel inspections, and industry events.

Urgent Hiring (On-site, Mohali) | Salary: 10-15k + incentives | Day shift | Freshers with fluent English can apply. Engage via Instagram, follow up leads, close sales, build relationships & achieve targets. Must be sincere, punctual & hardworking.

JD Regional Manager Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP / AVP/VP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In todays fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy

JD Regional Manager Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP / AVP/VP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In todays fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.