Customer Excellence Executive

About the Role

Customer Excellence Executive

Key Responsibilities

1. Customer Data Integrity

• Assist in maintaining and updating customer and outlet master data to ensure accuracy and completeness.
• Follow established data governance processes and best practices to uphold high data quality standards.
• Support the tracking and management of customer contracts, ensuring compliance with Delegation of Authority Guidelines (DAG).
• Monitor contract timelines and coordinate with relevant teams to ensure timely completion.

2. Customer Engagement

• Support the execution of the customer Net Promoter Score (NPS) program, including survey distribution, data collection, and basic analysis.
• Assist in compiling customer feedback and preparing reports for review by the Customer Excellence Manager.
• Help coordinate customer engagement activities, including scheduling, logistics, and documentation.

3. Customer Centricity

• Gather and organize customer insights from various sources to support decision-making.
• Assist in implementing customer experience improvement initiatives as directed by the Customer Excellence Manager.
• Maintain dashboards and reports tracking key customer metrics, NPS trends, and engagement program outcomes.
• Provide administrative and operational support to ensure smooth execution of customer excellence programs.

Knowledge, Skills & Abilities

Education and Experience

• Bachelors degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, customer success, or a related role.
• Experience with data management and reporting tools is an advantage.

Skills and Knowledge

• Strong attention to detail and accuracy in data handling.
• Good communication and interpersonal skills to work effectively with internal teams and customers.
• Basic analytical skills and proficiency in Microsoft Excel.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to learn and adapt to changing priorities.
• Familiarity with NPS methodology and customer engagement programs is a plus.

Key Attributes

• Customer-focused mindset

  with a passion for delivering excellent service.

• Team player

  who collaborates effectively across functions.

• Organized and proactive

  , with a problem-solving approach.