Customer Excellence Executive

As a Customer Excellence Executive at 30 Sundays, your role will involve handling real-time on-trip queries from customers, managing escalations efficiently, coordinating with suppliers for issue resolution, providing immediate assistance for itinerary changes, maintaining clear communication with customers, documenting queries for service improvement, and ensuring smooth handovers with the day shift team. Key Responsibilities: - Handle real-time on-trip queries from customers. - Manage escalations efficiently and ensure timely resolutions. - Coordinate with suppliers, hotels, and transport providers to resolve urgent issues. - Provide immediate assistance for any itinerary changes or disruptions. - Maintain clear and timely communication with customers to ensure a seamless travel experience. - Document all queries and resolutions for continuous service improvement. - Work closely with the day shift team to ensure smooth handovers. Qualifications Required: - 1-3 years of experience in customer service, travel operations, or a related field. - Strong problem-solving and decision-making skills. - Excellent communication skills and ability to handle high-pressure situations. - Familiarity with travel bookings, reservations, and emergency handling. - Ability to work independently and make quick judgments. - Customer-first approach with a focus on delivering exceptional service. At 30 Sundays, you will be offered a competitive salary package, the opportunity to be a part of a growing and dynamic travel company, and a collaborative and supportive team environment. If you have a passion for travel and customer service, we look forward to hearing from you!,