Airport Manager- commercial

Job Description

Primary Purpose of Role The Airport Manager will be responsible for overseeing the day-to-day operations of high-end bars and restaurants at the assigned airport region. This includes ensuring adherence to operational standards, managing brand ambassadors, driving sales targets, maintaining vendor and partner relationships and ensuring marketing toolkit and service excellence in line with standard operating procedures. Financial Dimensions Ensure delivery of business KPIs as per contractual agreements Regularly review and track performance. Role Responsibilities 1. Sales Building & Reporting Drive monthly sales volumes in cases for Airport channel by partner/by region - Monitor outlet/region wise sales trends and ensure target achievement - Share weekly/monthly performance reports with the line manager and above. 2. SOP Adherence and Daily Monitoring Oversee daily operations of Brand Ambassador and be responsible for their daily reporting & attendance, discipline & performance. Ensuring discipline and timely reporting - Drive compliance through BA across chiller management, planogram, Marketing toolkit placement, stock availability, trade marketing visibility (tent cards, neons, standees), hygiene and upkeep - Check and monitor draught machine upkeep and availability (where applicable) - Identify and close operational process gaps Ensure Standard Operating Procedure is adhered to for each outlet and create new operations protocol to mitigate any process gaps as per business requirement including but not limited to store cleanliness and hygiene. 3. Inventory Management Ensure Brand Ambassadors maintain ABI brand stock as per defined planogram - Monitor stock freshness, Chiller Purity, stock availability and plan stock replenishments in advance. 4. Staff Management Conduct regular training for Brand Ambassadors covering service standards, brand knowledge and operational hygiene. Recruit and onboard staff for new and existing outlets as per requirement. 5. Audit & Feedback Rating Perform periodic outlet audits and service quality checks - Drive adherence to SOPs, track key KPIs and ensure consistent customer experience across the region. Whistle blower for any non contractual activity at the POC 6. Partner Management Maintain strong relationships with outlet partners (vendors/restaurant/bar Manager) - Identify opportunities to scale the business within existing outlets - Drive contract renewals, negotiations and commercial discussions. Key Relationships Internal- Brand Ambassador, Line Manager HE ON Director, RD, TMM & Sales Team. External- Partners SPOC & Management, Vendors Knowledge, Skills & Abilities Education level and/ or experience -Minimum 5 years of experience in HORECA sales or On-Premises operations. Should have graduate level qualification. MBA preferred but not mandatory. Skills and/or knowledge Strong people and team management skills Analytical and data-driven with a growth-oriented mindset Excellent verbal and written communication skills Partner and vendor management experience with negotiation Willingness to learn and adapt to evolving industry dynamics Other requirements Mandatory from HORECA industry, alcohol industry preferred not a mandate. Based out of Mumbai or ready to relocate. Extensive travel across the country.