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Shining Stars Institution & travels
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Customer Care Executive

Customer Care Executive

Shining Stars Institution & travels

1 - 5 years

2 - 3 Lacs

Gurugram

Posted:2 months ago| Platform:

Apply

Skills Required

BPO Customer Service Solving Queries Inbound Voice Process Customer Care Inbound Process Inbound Customer Service Pressure Handling Inbound Calls Voice Process Voice Support Communication Skills Customer Support Domestic BPO Customer Handling Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hii Jobseekers

Greetings from ShiningStarsITPL

Customer Care Executive

Job Title: Customer Care Executive

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Resolve product or service-related issues by clarifying the customer's complaint and determining the cause
Maintain records of customer interactions, transactions, feedback, and complaints
Follow up to ensure resolution and customer satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Escalate unresolved issues to the appropriate departments or teams

Requirements:

Gradaute + Experience of at least 1 year
Basic computer knowledge and familiarity with customer service tools
Ability to stay calm and patient under pressure
Good problem-solving skills and attention to detail
Flexibility to work in shifts

Benefits:

Fixed salary: 25,000 CTC per month
Performance-based incentives (if applicable) and Quarterly Bonus
5 days working and Cabs in odd hours
Opportunities for career growth and internal promotions

To Apply:

Send your updated resume or connect us on 9580746603.

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