Customer Care Executive

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, then we want to hear from you!

We are looking for a dedicated and enthusiastic Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries in a timely and efficient manner.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media professionally and courteously.
• Troubleshoot customer issues and provide clear and concise solutions.
• Research and escalate complex issues to the appropriate team.
• Process customer returns and exchanges according to company policy.
• Identify and document customer feedback to improve products and services.
• Maintain accurate records of all customer interactions.
• Contribute to a positive and supportive team environment.

Qualifications:

• Minimum 1-2 years of experience in customer service or a related field (experience can be adjusted based on your company's needs)
• Excellent communication and interpersonal skills, both written and verbal
• Ability to problem-solve and think critically
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• A positive attitude and a willingness to learn

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Opportunity for professional growth and development

Why Join Us?

We are a company passionate about providing our customers with the best possible experience. We offer a competitive salary and benefits package, and a positive and supportive work environment. If you are looking for a challenging and rewarding career, then we encourage you to apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Application Deadline: 15/10/2025