We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The ideal candidate will act as a liaison between the company and its current as well as potential customers, ensuring smooth communication and exceptional service across voice calls, chat, and email. Candidates should have strong problem-solving skills, empathy, and the ability to prioritize customer satisfaction while resolving queries, complaints, and issues effectively. Responsibilities: A) Provide customer support through voice, chat, and email channels, ensuring timely and professional responses. B) Manage tickets, update customer information in the database, and maintain accurate records of interactions, inquiries, complaints, and resolutions. C) Handle and resolve customer issues, complaints, and queries with ownership and accountability. D) Assist potential customers by showcasing company products/services, explaining features, and addressing concerns. E) Facilitate documentation for converted leads and ensure compliance with company processes. F) Collaborate with other team members to ensure smooth operations and enhance customer experience. G) Engage in problem-solving and provide process improvement suggestions for better efficiency. H) Develop strategies for efficient resource utilization and ensure timely delivery of commitments. Key Skills & Requirements: A) Strong communication skills (verbal and written) with fluency in English and Hindi (additional languages are a plus). B) Prior experience in customer support (voice/chat/email) or telesales is preferred but not mandatory. C) Ability to handle high-pressure situations with patience and empathy. D) Good negotiation and persuasion skills. E) Strong organizational and multitasking abilities. F) Proficiency in using CRM tools, ticketing systems, and MS Office. G) Customer-first mindset with problem-solving orientation. Job Types: Full-time, Permanent, Fresher Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Work from home Application Question(s): Are you comfortable working 6 days a week? Are you comfortable travelling to Sector 47, Gurgaon for this role? Language: English (Required) Work Location: In person
We’re seeking a highly organized and proactive Office Admin Executive to manage and streamline daily office operations. This role ensures safe, efficient, and pleasant working conditions by overseeing administrative processes, employee support, facility management, and vendor coordination. Key Responsibilities 1. Facility Staff Management Supervise and coordinate tasks for housekeeping staff, ensuring duties like cleaning, tea/refreshments, pantry maintenance, and handling office errands are completed efficiently. Allocate responsibilities, conduct quality checks, and address performance or morale issues. 2. Office Supplies & Procurement Manage inventory of stationery, pantry, and other supplies. Research vendors, procure supplies cost-effectively, and maintain inventory levels to avoid stockouts. 3. Asset Allocation & Maintenance Assign office assets (e.g., laptops, joining kits) to employees and maintain an accurate asset register. Coordinate repairs, maintenance, and inventory audits. 4. Vendor Management Identify, onboard, and manage vendor relationships for services like cleaning, catering, maintenance, and office supplies. Negotiate contracts, review service agreements, and ensure timely delivery. 5. Office Cleanliness & Utilization Ensure all office spaces—including reception, meeting rooms, restrooms, and pantry—are clean and well-maintained. Suggest improvements in layout or facilities for optimal space utilization. 6. Attendance & Onboarding Oversee biometric attendance system. Onboard new employees: arrange IT access, seating, and induction. Offboard employees as needed. 7. Payments & Budget Tracking Process and track vendor invoices, petty cash, and office-related expenses. Collaborate with Finance to ensure timely payments and reconcile expenses. 8. Employee Administrative Support Act as the point of contact for employee admin requests (e.g., seating, asset needs, facility issues). Provide assistance promptly and escalate when necessary. 9. Meetings, Events & Travel Schedule meetings; prepare rooms, equipment, and refreshments. Organize office events and assist with logistics for off-site meetings. Handle travel and lodging arrangements for staff as needed. 10. Documentation & Reporting Maintain records: purchase logs, asset registers, vendor agreements, attendance, and expense sheets. Generate periodic reports on inventory, budgets, attendance, and administrative metrics. 11. Continuous Improvement & Compliance Identify process gaps and recommend improvements. Ensure compliance with health, safety, and internal policies. Qualifications & Skills Education : Bachelor’s degree (Business Administration or similar preferred) Experience : 2–3 years in office/admin support roles Technical Skills : Proficient in MS Office Suite (Word, Excel, Outlook); familiarity with attendance systems, asset tracking tools, or HRMS software is a plus Core Abilities : Strong organizational and multitasking skills Excellent verbal and written communication Vendor negotiation and procurement savvy High attention to detail and problem-solving mindset Ability to maintain confidentiality and act with discretion Key Performance Indicators (KPIs) Timeliness of restocking supplies and asset provisioning Accuracy of asset and attendance records Employee satisfaction with admin services Budget adherence and control of administrative expenses Efficiency in onboarding and resolving admin-related issue Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid time off Provident Fund Work from home Work Location: In person
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The ideal candidate will act as a liaison between the company and its current as well as potential customers, ensuring smooth communication and exceptional service across voice calls, chat, and email. Candidates should have strong problem-solving skills, empathy, and the ability to prioritize customer satisfaction while resolving queries, complaints, and issues effectively. Responsibilities: A) Provide customer support through voice, chat, and email channels, ensuring timely and professional responses. B) Manage tickets, update customer information in the database, and maintain accurate records of interactions, inquiries, complaints, and resolutions. C) Handle and resolve customer issues, complaints, and queries with ownership and accountability. D) Assist potential customers by showcasing company products/services, explaining features, and addressing concerns. E) Facilitate documentation for converted leads and ensure compliance with company processes. F) Collaborate with other team members to ensure smooth operations and enhance customer experience. G) Engage in problem-solving and provide process improvement suggestions for better efficiency. H) Develop strategies for efficient resource utilization and ensure timely delivery of commitments. Key Skills & Requirements: A) Strong communication skills (verbal and written) with fluency in English and Hindi (additional languages are a plus). B) Prior experience in customer support (voice/chat/email) or telesales is preferred but not mandatory. C) Ability to handle high-pressure situations with patience and empathy. D) Good negotiation and persuasion skills. E) Strong organizational and multitasking abilities. F) Proficiency in using CRM tools, ticketing systems, and MS Office. G) Customer-first mindset with problem-solving orientation. Job Types: Full-time, Permanent, Fresher Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Work from home Application Question(s): Are you comfortable working 6 days a week? Are you comfortable travelling to Sector 47, Gurgaon for this role? Language: English (Required) Work Location: In person