Customer Care Executive

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The ideal candidate will act as a liaison between the company and its current as well as potential customers, ensuring smooth communication and exceptional service across voice calls, chat, and email. Candidates should have strong problem-solving skills, empathy, and the ability to prioritize customer satisfaction while resolving queries, complaints, and issues effectively.

Responsibilities:

A) Provide customer support through voice, chat, and email channels, ensuring timely and professional responses.

B) Manage tickets, update customer information in the database, and maintain accurate records of interactions, inquiries, complaints, and resolutions.

C) Handle and resolve customer issues, complaints, and queries with ownership and accountability.

D) Assist potential customers by showcasing company products/services, explaining features, and addressing concerns.

E) Facilitate documentation for converted leads and ensure compliance with company processes.

F) Collaborate with other team members to ensure smooth operations and enhance customer experience.

G) Engage in problem-solving and provide process improvement suggestions for better efficiency.

H) Develop strategies for efficient resource utilization and ensure timely delivery of commitments.

Key Skills & Requirements:

A) Strong communication skills (verbal and written) with fluency in English and Hindi (additional languages are a plus).

B) Prior experience in customer support (voice/chat/email) or telesales is preferred but not mandatory.

C) Ability to handle high-pressure situations with patience and empathy.

D) Good negotiation and persuasion skills.

E) Strong organizational and multitasking abilities.

F) Proficiency in using CRM tools, ticketing systems, and MS Office.

G) Customer-first mindset with problem-solving orientation.

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Application Question(s):

• Are you comfortable working 6 days a week?
• Are you comfortable travelling to Sector 47, Gurgaon for this role?

Language:

• English (Required)

Work Location: In person