343 Crossfunctional Collaboration Jobs - Page 12

As a Customer Experience (CX) Designer, you will be responsible for creating engaging and customer-focused digital experiences across various company assets such as websites and customer service portals. Your primary goal will be to design human-centered customer journeys, identify pain points, and develop solutions that enhance the overall digital customer experience. Your key responsibilities will include translating business requirements into compelling UI/UX solutions, developing end-to-end customer journey maps based on customer-centered design principles, and analyzing consumer behavior using digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox. Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD is essential for this role. You will be expected to create customer journey maps by analyzing user behavior, customer segments, and personas. Additionally, conducting usability testing using tools like UsabilityHub and UserZoom to evaluate and refine UI/UX concepts will be a crucial part of your role. You will be accountable for delivering key performance indicators (KPIs) related to error reduction, journey completion rates, and Net Promoter Scores (NPS). Collaborating with cross-functional teams to influence customer roadmaps and establishing a partner ecosystem to achieve CX objectives will be integral to your success. Keeping abreast of customer experience trends and market insights to implement customer-centric UI/UX practices will be part of your ongoing responsibilities. Furthermore, you will need to ideate and develop a library of interactive prototypes to define micro interactions and animations for an immersive user experience.,

You are an experienced and visionary Senior AI Product Manager with a focus on Generative AI. Your main responsibility will be to lead the development and growth of AI-powered products by leveraging advanced Generative AI technologies, such as deep learning models and large language models. You will collaborate closely with cross-functional teams including data scientists, engineers, and business stakeholders to bring cutting-edge AI products from concept to market. Your key responsibilities will include defining the strategic vision for generative AI products, overseeing the entire product lifecycle, working closely with cross-functional teams to integrate generative AI capabilities, conducting market research, leading user research, using data analytics for decision-making, ensuring ethical AI development, providing mentorship and leadership, and collaborating with internal and external stakeholders. To qualify for this role, you should have at least 8 years of experience in product management, with a minimum of 3 years focused on AI or Generative AI products. You should have a deep understanding of generative AI technologies such as GPT, GANs, or other deep learning-based models, and familiarity with tools like OpenAI and Hugging Face. Strong leadership, analytical thinking, customer focus, communication, and project management skills are essential. A technical bachelor's degree is required, and an advanced degree is a plus. Preferred qualifications include experience in building AI applications that create content, working with advanced AI/ML tools, familiarity with AI ethics and data privacy regulations, proven ability to drive personalization features using generative AI, and experience scaling generative AI products from prototype to commercial success. If you are passionate about AI product management, have a strong technical background, and are interested in leading innovative AI projects from conception to market success, this role may be the perfect fit for you.,

The ideal candidate will be responsible for leading an effective marketing strategy to propel company growth. You will work cross-functionally to understand marketing needs, act as a company brand ambassador to external sources, and drive revenue growth through successful marketing campaigns. You will analyze and track performance marketing performance metrics, collaborate with internal and external clients and partners, and manage the marketing budget to show project ROI. The qualifications for this role include a Bachelor's degree or equivalent with 7-10 years of relevant experience. The candidate should have excellent leadership and communication skills, as well as fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).,

The Senior Vice President (SVP) - Voice Business will be responsible for overseeing the strategic direction, growth, and profitability of the Voice Line of Business (LOB), including customer service, helpdesk operations, and related voice-driven services. This executive will focus on expanding the client base, optimizing service delivery, and driving revenue growth through innovative solutions, business development, and an effective go-to-market (GTM) strategy. The SVP will collaborate closely with leadership to achieve the company's business objectives and ensure the voice business aligns with broader organizational goals. Key Responsibilities: Strategic Leadership: - Define and implement a comprehensive strategy for the Voice LOB, including helpdesk operations, focusing on growth, operational efficiency, and customer satisfaction. - Develop and execute business plans that align with corporate objectives, driving expansion and increased profitability. - Monitor industry trends and competitor activities to identify growth opportunities and stay competitive. Business Development & Revenue Growth: - Lead efforts to identify and secure new business opportunities, particularly in voice-driven services such as helpdesk, customer support, and technical assistance. - Build and maintain relationships with potential clients, partners, and stakeholders to expand the business portfolio. - Drive top-line growth by diversifying services and offerings in the Voice LOB. - Support sales through "farming" & "hunting" strategies (nurturing existing customers & acquiring new ones) Go-to-Market (GTM) Strategy: - Develop and execute a go-to-market (GTM) strategy for the Voice LOB, ensuring the successful launch of new services and solutions. - Collaborate with sales, marketing, and product teams to ensure alignment and readiness for market entry. - Analyze market needs and customer pain points to position the company's voice and helpdesk offerings as industry-leading solutions. - Create compelling value propositions and messaging to attract and convert potential customers. - Develop pricing strategies, promotional plans, and sales enablement tools to drive effective market penetration and revenue growth. Operations Management: - Oversee daily operations of the Voice LOB, ensuring service excellence and efficient delivery of services. - Continuously improve operational processes, including workforce optimization, technology utilization, and quality control. - Ensure that the helpdesk services meet industry standards and client expectations, focusing on KPIs such as first-call resolution, customer satisfaction, and operational costs. Team Leadership & Development: - Build, lead, and mentor a high-performing team of professionals across various levels in the voice and helpdesk operations. - Foster a culture of innovation, accountability, and continuous improvement. - Identify skill gaps and provide opportunities for employee development to build capabilities in line with business growth. Client Relationship Management: - Act as the primary point of contact for key clients in the Voice LOB, ensuring strong client relationships and addressing any service or performance concerns. - Work closely with account management teams to ensure client needs are understood and met. Financial & Performance Metrics: - Develop and manage the Voice LOB budget, ensuring financial objectives are met and cost-saving opportunities are realized. - Track and report on the performance of the Voice LOB, utilizing metrics such as revenue growth, profitability, and customer satisfaction. - Identify and implement strategies for cost control and margin improvement. Cross-functional Collaboration: - Collaborate with other departments, such as IT, marketing, HR, and sales, to support voice business initiatives and align with overall company objectives. - Work with the product development team to innovate new service offerings or improve existing ones in response to client needs or market demand. Key Qualifications: - Bachelor's degree in Business, Management, or a related field (Masters preferred). - 15+ years of experience in the voice services industry, including helpdesk or contact center management. - Proven track record of driving business growth and securing new business in the voice services sector. - Strong leadership, team management, and organizational skills. - Excellent communication, negotiation, and client relationship management abilities. - Experience with P&L management, budgeting, and financial performance tracking. - In-depth knowledge of industry trends, regulatory requirements, and best practices in voice-driven services. - Demonstrated experience in developing and executing successful go-to-market (GTM) strategies. - Strong problem-solving and decision-making abilities, with a focus on operational efficiency and customer service excellence.,

Maier Vidorno Altios is the leading service company for international market expansion for SMEs and medium-sized companies that want to expand both within India and worldwide. With over 50 years of shared experience in international trade and investments, we have a team of 750+ professionals in 32 offices worldwide, present in 22 countries including the USA, Canada, Mexico, Brazil, India, China, and more. Maier Vidorno Altios offers pragmatic services for every phase of internationalization, from strategic advice and market analysis to local sales and business development to cross-border M&A. We are currently seeking an Assistant Sales Manager to join one of our client's teams in Bihar or Kolkata. Our client is a global producer of PVC profiles for windows and residential doors, as well as a renowned provider of shutter systems and PVC products. This role falls under the Manufacturing industry. Desired Profile: - Qualifications: DIPLOMA/BE/B.TECH/MBA - Experience: 3-4 years of working experience - Language: Fluent in English & Hindi Main Objectives: - Penetrate business in the respective market and increase sales - Develop and implement effective sales strategies to drive revenue growth - Build and maintain strong relationships with clients, addressing their needs and ensuring satisfaction Specific Tasks Include: - Achieving sales targets - Increasing customer base and providing sales and marketing support to fabricators - Building a strategic network of fabricators/customers - Promoting the company and its products - Representing the company at trade fairs and exhibitions - Developing sales strategies for the sales area - Monitoring market trends, competitor activities, and customer preferences - Identifying new business opportunities and potential areas for expansion - Collaborating with cross-functional teams, including marketing and product development - Generating project enquiries and meeting architects & builders Background Professional: - Experience in the Fenestration Industry - Strong communication and negotiation skills - Analytical mindset with the ability to interpret sales data - Results-oriented with a focus on achieving and exceeding targets To apply, please submit your CV to n.tayade@mv-altios.com or click on the Apply button. In your application, explain why you are the right fit for the role. If you meet the criteria, our Recruitment team will reach out to discuss the role and your candidature in detail for the business requirement. Apply Now.,

As a Partner Communication Planning at Mindshare in India, you will be responsible for decoding a vast universe of data by combining various online and offline data sources and deriving data-backed actionable consumer insights. With a minimum of 12-15 years of work experience, we are looking for individuals who possess a blend of left and right brain thinking. You should have hands-on experience with social listening tools, a comprehensive understanding of social and digital platforms, and their data ecosystems. In this role, you will have the opportunity to work with a leading FMCG giant in India across diverse categories, utilizing some of the best tools and technologies available in the market. You will be expected to drive the thinking behind big campaign ideas, laying a solid foundation with data, insights, and consumer understanding. Your role reports to the Communications Planning lead. In the first three months, you will work as part of a team to contribute to the Content Strategy and Listening function, bringing fresh thinking and data-backed insights to enable the content team to develop insightful work. You will integrate and learn different streams of work and processes in data and digital with minimal supervision. Within six months, you will take control of the process, deliverables, and client relationships. You will provide strategic inputs on project briefs through data-driven insights, enabling the content team to develop proactive work by sharing consumer insights and cultural trends. You will drive meetings, present analysis to the content team and clients, and gain a deeper understanding of client requirements. By the end of 12 months, you will have emerged as the go-to person for all strategy and measurement requirements both internally and among clients. You will work independently on client requirements from scratch, decode briefs, set up structures, analyze data, and share recommendations that align with client expectations. You will also be equipped to explore and evaluate the best tools and technologies in the market for Mindshare. Your day-to-day job will involve coordinating deliverables internally and externally, identifying content opportunities for brands by tracking brand conversations, interacting regularly with clients to build trust, working on stringent deadlines, and participating in projects beyond retainer accounts to gain exposure and learning. To excel in this role, you must possess strong organizational skills in communication, critical thinking, troubleshooting, and problem analysis. Proficiency in social listening and monitoring tools, social media benchmarking tools, Microsoft Office, and presentation skills is essential. A strategic, analytical, and problem-solving approach with a creative mindset is a must. You should demonstrate an aptitude for learning new technologies, understand general business, digital and social media platforms, and work effectively in cross-functional teams. We are seeking a proactive individual who takes initiative, performs well in a fast-paced, high-pressure, and competitive environment, and is a quick learner with smart problem-solving skills. If you are a strategic thinker who loves data and aspires to create impactful work, this role offers you a stimulating and motivating work environment where you can contribute to innovative campaigns and content strategies.,

We are looking for exceptional individuals to join our team at ScalePad as Head of AI Engineering. ScalePad is a prominent software-as-a-service (SaaS) company operating globally to provide Managed Service Providers (MSPs) with the tools and support needed to enhance client value in the ever-evolving IT landscape. As a member of our tech-management team, you will lead AI development initiatives, shape our AI strategy, and guide teams in creating impactful AI applications. This hands-on leadership role involves mentoring teams, improving developer productivity, and ensuring best practices in AI development, software engineering, and system design. Your responsibilities will include designing state-of-the-art AI applications, leveraging advanced techniques such as Machine Learning (ML), Large Language Models (LLMs), Graph Neural Networks (GNNs), and Retrieval-Augmented Generation (RAG). You will also focus on fostering an environment of responsible AI practices, governance, and ethics, advocating for AI-first product thinking, and collaborating with various teams to align AI solutions with business objectives. To excel in this role, you should possess strong technical expertise in AI, ML, software architecture principles, and have a proven track record of integrating AI advancements into engineering execution. Additionally, experience in AI governance, ethics, and managing globally distributed teams will be essential. We are seeking a curious, hands-on leader who is passionate about developing talent, driving innovation, and ensuring AI excellence within our organization. Joining our team at ScalePad will offer you the opportunity to lead the evolution of AI-driven products, work with cutting-edge technologies, and make a global impact by influencing AI-powered decision-making at an enterprise level. As a Rocketeer, you will enjoy ownership through our Employee Stock Option Plan (ESOP), benefit from annual training and development opportunities, and work in a dynamic, entrepreneurial setting that promotes growth and stability. If you are ready to contribute to a culture of innovation, collaboration, and success, we invite you to apply for this role. Please note that only candidates eligible to work in Canada will be considered. At ScalePad, we are committed to fostering Diversity, Equity, Inclusion, and Belonging (DEIB) to create a workplace where every individual's unique experiences and perspectives are valued. Join us in building a stronger, more inclusive future where everyone has the opportunity to thrive and grow.,

As the Director of Product Management for the Technical, Operational Insights Program at MasterCard Data & Services, your primary responsibility is to lead the evolution of products that enable customers to make smarter decisions and achieve better outcomes beyond transactions. You will oversee a team of product managers and play a crucial role in executing the product strategy, managing the roadmap, shaping the platform architecture, and defining technical requirements. Collaboration with the Global Product Management team is essential to ensure alignment of product priorities with commercial objectives. Additionally, you will work closely with the Platform team to establish a long-term technical vision for the product and ensure efficient development execution. Your role involves owning and delivering the end-to-end strategy for multiple product features, conducting user research to understand customer pain points and motivations, and prioritizing development efforts in line with the product strategy. Building strong relationships with internal and external stakeholders, mentoring a team of product managers, and translating business priorities into actionable technical requirements are key aspects of this role. You must possess extensive experience in agile product management within analytical and operational data insights products. An analytical and solutions-oriented mindset, combined with the ability to lead cross-functional teams, drive thought leadership, and distill user research into valuable insights, is crucial. Excellent communication skills, organizational abilities, and proficiency in product management tools are essential for success in this position. Furthermore, you will be responsible for ensuring the performance, scalability, and stability of products, as well as contributing to product pricing and go-to-market strategy. Your involvement in promoting feature adoption, providing product support, and enhancing the user experience will be instrumental in achieving product goals. A background in business, along with technical expertise, is advantageous for this role. Your ability to interact effectively at all levels, collaborate with diverse teams, and stay updated on industry trends will contribute to the success of MasterCard Data & Services" Operational Insights Program. In conclusion, as the Director of Product Management, you will play a pivotal role in driving innovation and delivering customer-centric solutions that enhance decision-making and drive business growth within the Technical, Operational Insights Program at MasterCard Data & Services.,

You will be responsible for overseeing the strategic direction, growth, and profitability of the Voice Line of Business (LOB) at Exela Technologies. This includes managing customer service, helpdesk operations, and related voice-driven services. Your role will involve expanding the client base, optimizing service delivery, and driving revenue growth through innovative solutions, business development, and an effective go-to-market (GTM) strategy. Collaboration with leadership to achieve the company's business objectives and ensure alignment with broader organizational goals will be crucial. Your key responsibilities will include defining and implementing a comprehensive strategy for the Voice LOB, focusing on growth, operational efficiency, and customer satisfaction. You will develop and execute business plans aligned with corporate objectives, monitor industry trends, and identify growth opportunities. Leading efforts to secure new business opportunities in voice-driven services, building client relationships, and diversifying services will be essential for driving top-line growth. Developing and executing a go-to-market (GTM) strategy for the Voice LOB, collaborating with sales, marketing, and product teams, and analyzing market needs to position the company's offerings as industry-leading solutions will be part of your role. You will oversee daily operations, improve operational processes, ensure service excellence, and efficient delivery of services. Building and leading a high-performing team, fostering a culture of innovation, and continuous improvement will also be key responsibilities. You will act as the primary point of contact for key clients, manage the Voice LOB budget, track and report on performance metrics, and collaborate with other departments to support voice business initiatives. Your qualifications should include a Bachelor's degree in Business or related field, 15+ years of experience in voice services industry, strong leadership and organizational skills, and excellent communication abilities. Preferred skills include experience in global team management, leveraging technology in voice business processes, and familiarity with CRM systems and performance tracking tools. Exela Technologies offers a competitive salary and performance-based bonuses, health and wellness benefits, and the opportunity to work in a dynamic environment focused on innovation and excellence. Join us in creating advancements in business process automation solutions that impact mission-critical operations across various industries and be part of the digital transformation revolution.,

As a dedicated and proactive Finance and Operations Specialist, you will be joining our media team to act as a liaison between media heads, clients, and the central finance and operations team. Your primary responsibilities will include streamlining financial processes, ensuring timely invoicing, managing cash flow, and enhancing overall operational efficiency within the media department. You will be responsible for timely invoicing by ensuring prompt and accurate raising of invoices for all media campaigns, aligning with client agreements and company policies. Collaborating with the media team to verify campaign details and expenditures before invoicing will be essential for invoice reconciliation. Managing cash flow will require you to prepare and manage cash flow statements for the media team, providing insights into financial health and liquidity. Identifying potential cash flow gaps and implementing strategies to mitigate financial risks will be crucial for risk mitigation. Acquiring necessary Purchase Orders from clients prior to campaign initiation and ensuring all financial commitments are documented will be part of your PO acquisition and compliance responsibilities. You will also need to maintain organized records of POs, contracts, and related financial documents while ensuring policy adherence and compliance with company policies and regulatory requirements. Your financial reporting and analysis tasks will involve preparing detailed reports on media spends by team and department on a regular basis, analyzing actual spends versus budgeted amounts, and developing and monitoring key financial and operational metrics to assess performance. Additionally, you will be required to prepare annual budgets, update forecasts, and identify areas for cost savings without compromising service quality. Client relationship management, cross-functional collaboration, systems and process enhancement, compliance and audit, as well as exception handling and issue resolution will be integral parts of your role. Collaborating with the central finance and operations team, media heads, and implementing process improvements, automation, and standard operating procedures will be key aspects of your responsibilities. To qualify for this position, you should have a Bachelor's degree in Finance, Accounting, Business Administration, or a related field, along with a minimum of 2-3 years of experience in finance or operations roles, preferably within the media, advertising, or digital marketing industries. Proficiency in financial management software, ERP systems, Microsoft Excel, and soft skills such as excellent communication, problem-solving abilities, attention to detail, and proactive mindset will be essential for success in this role.,

As a future strategy-focused leader in the GTM Strategy and Planning team of Whatfix's Revenue Operations department, you will play a vital role in managing and executing strategic projects critical to the company's growth and success. Your responsibilities will include working closely with CxOs and GTM Functional Leaders to ensure alignment with overall company goals, conducting primary and secondary research to implement best-of-breed processes, converting data into actionable metrics to support executive decision-making, and maintaining strong communication skills both orally and in writing. You will be expected to operate as an individual contributor with minimal oversight, demonstrate proficiency in data-driven approaches, and exhibit organizational awareness. Your ability to collaborate with various teams and leaders across the organization, leverage tools like Loom for communication and meeting setups, and quickly learn and adapt to new software tools such as Salesforce, Highspot, Looker, and G Suite will be essential for success in this role. Your work will involve articulating and executing strategic visions, bringing strategic alignment in function-level operations, managing sub-functions and headcount efficiently, implementing best practices in RevOps and GTM, and translating financial objectives into operational plans. Additionally, you will streamline reporting processes, focus on automation, drive adoption of Looker reports, and lead best practices on dashboarding and tracking funnel metrics. Collaboration with Functional Chiefs of Staff, Research and GTM Tools Management teams, and mentoring junior team members will also be part of your responsibilities. Ideal candidates for this position should have 5+ years of experience in strategy and operations teams of B2B SaaS organizations or 2+ years of experience in Tier-1 Consulting firms, along with a strong understanding of business, quantitative, and financial fundamentals. At Whatfix, we value collaboration, innovation, and human connection, believing that working together in the office fosters open communication, community building, and innovation. We encourage employees to embody our Cultural Principles such as Customer First, Empathy, Transparency, Fail Fast and Scale Fast, No Hierarchies for Communication, Deep Dive and Innovate, Trust is the Foundation, and Do It as You Own It to achieve our collective goals effectively.,

As a Brand Development & Innovation professional, your primary responsibility will be to drive consumer insight development in order to identify market trends, consumer needs, and opportunities for brand growth. You will lead the Innovation Funnel by developing new products, packaging, and activation platforms to enhance brand equity. Collaborating with cross-functional teams is key to ensuring smooth innovation gate processes, including new product ideation and renovation initiatives. Additionally, you will champion Design to Value by optimizing formulations for cost savings and improving the brand's bottom line. In the realm of New Product Development (NPD), you will be tasked with identifying market opportunities and developing product concepts in collaboration with R&D and consumer research teams. Your oversight of product prototypes, packaging, and positioning will ensure alignment with brand strategy. Collaboration with the Brand Building Team is essential to successfully hand over new products for execution and market launch. For Campaign Development & Execution, your role will involve developing compelling communication strategies based on deep consumer insights and brand positioning. You will create and oversee 360 campaign materials in collaboration with advertising agencies to ensure a cohesive and engaging brand message. Managing media mix strategies, executing campaigns, and conducting post-campaign evaluations will be crucial in assessing effectiveness and ROI. As a Process Champion, you will lead the Innovation Gate process to ensure timely execution of new product innovations and brand renovations. Implementing and refining the Design to Value process is essential for driving cost optimization without compromising product quality. You will also play a key role in developing and enhancing brand strategy, positioning, and insights to ensure continued relevance and differentiation in the market. Your key KPIs and Deliverables will include the successful development and launch of new products and packaging innovations, creation of impactful thematic campaigns and activation platforms, achievement of long-term bottom-line improvements through cost-effective innovation and formulation changes, and delivery of actionable brand insights and brand repositioning strategies. Key Interaction Points in this role will involve collaborating with Advertising Agencies to develop and execute creative campaigns, partnering with R&D teams to drive product and packaging innovation, and working closely with Consumer Research teams to gather insights and validate new concepts. To excel in this role, you will need to possess strong strategic mindset with the ability to understand market trends and consumer behavior, proven capability in innovation and creativity in product and packaging development, exceptional project management skills to oversee complex initiatives from ideation to execution, excellent communication and collaboration skills to manage cross-functional teams and external partners, and analytical acumen to track and evaluate the effectiveness of campaigns and innovation initiatives. The desired outcomes of your efforts will include the development of robust brand insights, positioning, and definition, successful brand repositioning to align with evolving consumer needs and market dynamics, and continuous improvement in brand perception and market share through innovative products and campaigns.,

As an Assistant Vice President, Service Delivery Leader, Marketing at Genpact, you will lead a team of graphic and web designers to deliver high-quality Marcom, digital, and print design services. Your role involves developing and implementing strategies to ensure efficient project delivery, collaborating with internal stakeholders to understand project requirements, and managing client relationships to ensure satisfaction with the services provided. Your responsibilities will include assigning tasks to team members based on their strengths and skills, monitoring project progress, and addressing any issues that may arise. You will also be responsible for developing standard operating procedures and best practices for Marcom and print design service delivery, staying updated on industry trends, and providing guidance and mentorship to team members to support their professional growth. To excel in this role, you should have relevant experience in video and digital content development, strong graphic design and video post-production skills, and knowledge of Digital asset management tools like DAM. Proficiency in Adobe Creative Cloud tools such as Premiere, After Effects, Photoshop, and Illustrator is required, with familiarity in other video and motion graphic tools considered an advantage. Strong time management, problem-solving, communication, and interpersonal skills are essential, along with the ability to work with cross-functional teams, prioritize tasks, and meet deadlines effectively. Preferred qualifications include a Bachelor's degree in graphic design, marketing, or a related field, experience in an agency or design studio, and proven expertise in project management and team leadership. If you possess a proactive and innovative mindset, along with a drive for continuous improvement, this role offers you the opportunity to contribute to the success of leading enterprises and shape the future of marketing communication.,

Join our team at GlobalLogic and be part of a significant software project for a leading company that provides M2M / IoT 4G/5G modules to various industries such as automotive, healthcare, and logistics. By working with us, you will contribute to the development of end-user modules" firmware, implementation of new features, maintenance of compatibility with the latest telecommunication and industry standards, as well as analysis and estimation of customer requirements. As a Procurement Manager / Deputy Manager for IT & Non-IT, you will oversee the end-to-end sourcing, purchasing, and vendor management for both IT (hardware, software, and services) and non-IT categories, including Infrastructure Build-out Projects. Your role will involve ensuring a streamlined procurement process, achieving cost savings, and delivering quality while upholding compliance and sustainability standards. You will collaborate closely with cross-functional teams to support the operational and strategic objectives of the organization. Your responsibilities will include: - Vendor Sourcing & Relationship Management: Identify, qualify, and onboard reliable suppliers for IT and non-IT needs. Foster long-term partnerships with key vendors, conduct regular evaluations, and ensure compliance with quality standards. - Contract Negotiation & Management: Lead negotiations with suppliers, draft and manage procurement contracts, and handle renewals for software licenses and other contracts. - Cost Control & Budget Optimization: Analyze market trends, develop cost-saving strategies, and monitor procurement budgets to align with financial goals. - Compliance & Risk Management: Ensure adherence to procurement policies, mitigate risks, and stay informed on regulatory changes. - Data Analysis & Reporting: Track KPIs, provide reports to senior management, and maintain accurate procurement data. - Cross-functional Collaboration: Work with various departments to align procurement activities with organizational needs and support cross-functional projects. - Process Improvement & Technology Integration: Evaluate and enhance procurement processes, leverage technology, and implement best practices in supply chain management. - Infrastructure Build-out: Well versed in infrastructure build-out activities and handling related tasks. Qualifications: - Bachelor's degree in Supply Chain Management, Business Administration, IT, or a related field. - 6-8+ years of procurement experience, focusing on IT and non-IT categories. - Strong negotiation, vendor management, and contract management skills. - Proficiency in procurement management systems, ERP software (Oracle or SAP), and Microsoft Office Suite. - Excellent communication and interpersonal skills. At GlobalLogic, we offer a culture of caring, continuous learning and development opportunities, interesting and meaningful work, balance and flexibility, and a high-trust organization. Join us to be part of a global company that values integrity, trust, and innovation in digital engineering.,

The Executive - Category Operations Beauty & Personal Care at Broadway in Delhi is a key role that requires 2-3 years of experience in category operations, merchandising, or retail management, specifically in the Skin, Hair, Appliances, and Bath & Body categories. As the Executive - Category Operations, you will be responsible for overseeing and optimizing the performance of these categories. Your primary responsibilities will include supporting the implementation of category strategies, managing vendor relationships, optimizing inventory levels, and coordinating promotional activities for the Skin, Hair, Appliances, and Bath & Body categories. You will be expected to monitor sales performance, analyze trends, and collaborate with cross-functional teams to enhance category success. To excel in this role, you should possess strong analytical skills, proficiency in Excel for stock and sales tracking, and a good understanding of product trends, inventory control, and vendor coordination. Effective communication and stakeholder management skills will be crucial for driving category performance, along with the ability to thrive in a fast-paced retail environment and manage multiple priorities efficiently. If you are looking for a challenging opportunity to contribute to the success of the Beauty & Personal Care categories at Broadway, and if you meet the requirements mentioned above, we encourage you to apply for the Executive - Category Operations position and become an integral part of our dynamic team.,

You will be responsible for spearheading the development and implementation of customer experience strategies, including new technology solutions, to enhance customer satisfaction and retention. Your role will involve driving customer loyalty through managing key tools like Net Promoter Score (NPS), Zendesk, and introducing new technologies aimed at improving customer service productivity. It is essential for you to stay ahead of market trends, optimize CX processes through AI-driven solutions, and ensure that customer-facing teams deliver exceptional service while retaining high morale and motivation. As the AVP/Head of CX Strategy & Technology, your key performance indicators (KPIs) will include developing and implementing a Customer Experience Strategy, implementing solutions using Technology and Innovation, managing Net Promoter Score (NPS), capturing and analyzing Customer Feedback and Insights, driving CX Productivity and Retention, enhancing Agent Experience, conducting Market Trends and Competitive Analysis, and effective stakeholder management (internal and external). Your responsibilities will involve developing and executing the overall CX strategy to enhance customer satisfaction and improve NPS across all OPS (Air and Non-Air), leveraging customer insights and feedback to identify pain points and opportunities for improvement, collaborating with cross-functional teams to ensure seamless customer journeys across all touchpoints, driving the integration of technology solutions such as AI, machine learning, and chatbots to improve CX productivity, overseeing the utilization of Zendesk and other CX management platforms to optimize workflows and service quality, researching and recommending new technologies or tools to increase customer retention and streamline operations, owning and managing the NPS process, developing actionable insights from NPS data to improve customer loyalty, creating and implementing strategies to drive higher NPS scores across various customer segments, building systems to capture and analyze customer feedback across multiple channels, utilizing feedback to shape new product offerings, service enhancements, and CX processes, presenting insights to senior leadership and suggesting strategies for improvement, identifying key metrics to track and manage agent productivity and providing regular reporting to management, using data-driven approaches to understand and address agent challenges, ensuring high levels of retention and engagement, staying up-to-date with industry trends, market changes, and competitor strategies, leading research initiatives to identify evolving customer expectations and technological advancements, and developing strategies to stay ahead of competitors by continuously improving the customer experience. To qualify for this role, you should have a Masters degree in business administration, Marketing, or related field, proven experience in a senior-level role focused on customer experience management, NPS, or related field, minimum 10 to 12 years of experience in a strategy role focusing on customer experience, strong analytical skills with the ability to interpret complex data and generate actionable insights, experience designing and implementing NPS surveys and methodologies, an understanding of emerging technologies used in the customer experience vertical, proficiency in data analysis tools and techniques, including statistical analysis, regression modeling, and data visualization, excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization, a strategic mindset with the ability to develop and execute NPS initiatives that drive measurable improvements in customer satisfaction and loyalty, leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals, project management skills with the ability to prioritize tasks, manage resources, and meet deadlines in a fast-paced environment, strong attention to detail, and a commitment to delivering high-quality work.,

As a Launch Operations Intern at CoinedOne, a fast-growing technology StartUp, you will have the exciting opportunity to be a part of our Launch Team for a 3-month internship. Your role will be crucial in the successful launch of our innovative product, Superr.app. This internship serves as a valuable hands-on experience for students or recent graduates interested in gaining insight into the operations of a cutting-edge tech company. Working closely with the Launch team and other team members, you will be involved in supporting various operational aspects, including project coordination, content operations, process improvement, and data analysis. This paid internship also offers the potential for future full-time employment based on your performance. Your responsibilities will include supporting the Launch team in daily tasks such as project coordination, communication, and documentation. You will contribute to developing and implementing standard operating procedures (SOPs) to ensure a successful launch. Data analysis will be a key aspect of your role, as you prepare reports to identify areas for process improvement and optimization during the launch phase. Collaboration with cross-functional teams, including marketing, partnerships, product development, content marketing, and customer support, will be essential to gather relevant information and ensure a smooth product launch. Monitoring project progress, updating stakeholders, maintaining records in project management tools and CRM databases, conducting market research, and participating in meetings and workshops will also be part of your responsibilities. Additionally, you will provide general administrative support to the Launch team, contributing to a positive work environment by engaging with team members, sharing ideas, and fostering a growth mindset. To qualify for this role, you should be currently enrolled in or recently graduated from a Bachelor's or Master's degree program in Business Administration, Operations Management, Product Management, or a related field. Strong analytical and problem-solving skills are required, along with proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word. Familiarity with project management tools and methodologies is a plus. Excellent communication skills, both written and verbal, are essential for effective collaboration with diverse teams. As a self-starter with a strong work ethic, you should be able to manage multiple tasks and priorities in a fast-paced environment. An eagerness to learn, adapt, and contribute to the dynamic and growing Startup environment is highly valued.,

As the Regional Leader for Novos India teams, you will be reporting to the Director of Customer Operations for functional work and the VP of Operations for culture and workplace alignment. This role requires a combination of strategic vision and hands-on leadership to ensure alignment, collaboration, and cultural consistency across all functions operating in India. Your responsibilities include playing a crucial role in developing and executing the strategy for Banking Operations in alignment with Novos goals and global workflows. You will provide guidance for critical operational challenges, foster alignment and collaboration across all functions in India, and act as a key connection point between India-based teams and global leadership. Your key responsibilities also involve leading Risk Operations to ensure secure and compliant customer onboarding, fraud prevention, and loss mitigation. You will be responsible for maintaining operational metrics and SLAs while upholding decisioning quality. Additionally, you will collaborate with internal stakeholders such as Customer Support, Enablement, Product, Engineering, and Compliance teams to advocate for Banking Operations and implement differentiated experiences for high-LTV and ICP customers. In terms of team and culture leadership, you will serve as a culture carrier by fostering an inclusive and collaborative environment. Partnering with the VP of Operations, you will be involved in attracting, hiring, and retaining top talent in financial services and providing strong career development opportunities. Mentoring team members to create a high-performance culture rooted in Novos values will also be a key aspect of your role. Key metrics (KPIs) that you will be focusing on include achieving and maintaining CSAT scores exceeding 80%, reducing contact rates, improving resolution time, and first-touch metrics. Ensuring decisioning quality with fewer than 5% false positives across all fraud and compliance workflows is essential. Efficiency goals include advocating for increased automation in decision-making processes, improving manual vs. automated decisioning accuracy, and achieving faster resolution times by optimizing workflows and reducing escalations.,

As a Senior Product Manager, you will play a pivotal role in spearheading the development of our multi live streaming platform. Your primary responsibility will be to collaborate with various teams to ensure the delivery of a seamless and high-quality streaming experience that caters to the diverse needs of our user base. This encompasses defining the product strategy, planning the roadmap, and overseeing the execution to guarantee the innovation, reliability, and scalability of our live streaming solutions. Your duties will include formulating and communicating a coherent vision and strategy for our multi live streaming product portfolio based on market research, competitive analysis, and user feedback. You will be tasked with crafting and maintaining a product roadmap that aligns with both company objectives and customer requirements. In addition, you will be leading the end-to-end product development process, from conception to launch and subsequent iterations. Collaboration with engineering, design, and UX teams will be essential to create and deliver top-notch, scalable live streaming solutions. Your role will also involve managing project timelines, resources, and risks to ensure the timely and successful release of products. Furthermore, you will engage in cross-functional collaboration by working closely with engineering teams to ensure technical feasibility, aligning with product requirements, and partnering with design and UX teams to deliver user-centric interfaces and experiences. Coordination with marketing, sales, and customer support teams will also be crucial to enhance product adoption and collect valuable feedback. As part of your responsibilities, you will establish key performance indicators (KPIs) and metrics to evaluate product success and user satisfaction. By analyzing data and user feedback, you will continuously enhance product features and functionality. Implementing A/B testing and other optimization techniques will be pivotal in improving product performance. Moreover, you will take on a leadership role by guiding and supporting junior product managers and team members, fostering a collaborative and innovative team environment. Emphasizing a user-centric approach and advocating for best practices in product management will be integral to your leadership style. To qualify for this role, you should possess a Bachelor's degree in Computer Science, Engineering, Business, or a related field, with an MBA or advanced degree being preferred. A minimum of 3 years of experience in product management, particularly in live streaming or related digital media products, is required. A successful track record in managing end-to-end product development, a solid understanding of live streaming technologies, platforms, and trends, excellent project management skills, exceptional analytical abilities, and proficiency in communication and interpersonal skills are essential. Experience with Agile methodologies and product management tools is also advantageous. Join us for the opportunity to shape the future of live streaming in a dynamic and innovative environment alongside a talented team. We offer a competitive salary and a comprehensive benefits package.,

Hitachi Energy is on a mission to advance the world's energy system towards sustainability, flexibility, and security. The transformers business unit offers a range of solutions and services to maximize the reliability and performance of transformer assets while minimizing life-cycle costs and environmental impact. As a part of the Global Supply Chain Management (SCM) organization, you will play a crucial role in driving sustainable transformation within the transformer business unit. Your responsibilities will include developing and implementing the SCM digital transformation strategy, optimizing SCM tools, leading major BU projects, deploying BU IT strategy, ensuring process governance and adherence, driving process excellence and continuous improvement, developing SCM competencies, managing KPIs and reporting, and collaborating cross-functionally. Key Responsibilities: - Develop and implement the SCM digital transformation strategy aligning with business objectives - Design a strategic roadmap for digital initiatives and prioritize key projects - Identify opportunities for enhancement in SCM tools and lead initiatives for improvement - Contribute to the design of new tools and system projects within Hitachi Energy/BU - Serve as the business lead for SCM digitalization projects and drive improvements in data quality - Ensure optimal SCM processes are maintained and implement continuous improvement projects - Design and deliver training programs focused on SCM processes and digital tools - Lead efforts to define, monitor, and optimize key SCM performance indicators - Act as a key liaison for cross-functional projects and support integration of SCM into broader business transformation initiatives Required Background: - Bachelor's degree in information technology, Supply Chain Management, or related field - 10+ years of experience in supply chain management with comprehensive knowledge of SCM processes - Proven track record of leading global digital transformation initiatives - Expertise in IT domains such as supply chain digitalization, S/4HANA, AI, and automation technologies - Strong analytical and problem-solving skills with a focus on implementing change - Experience in developing and delivering training programs for enhancing digital competencies within SCM teams Join us at Hitachi Energy to drive sustainable transformation and innovation in the energy sector!,

You have proven experience as a Finance lead with a strong knowledge of all Finance modules in Oracle Fusion Application. Your expertise includes in-depth understanding of Oracle Fusion Cloud modules, features, and configuration options. You possess a solid grasp of business processes and practices, especially within the realm of global organizations. Your responsibilities will include designing comprehensive Oracle Fusion solutions tailored to meet client requirements, covering modules such as GL, AR, AP, CM, FA, Lease, and more. You will take the lead in solution design workshops, where you will gather functional and technical requirements and translate them into efficient system configurations. As a Finance lead, you are expected to create detailed architecture and technical documentation, which encompasses system designs, integration strategies, data migration plans, and implementation roadmaps. Your role involves leading Junior Consultants and providing them with guidance and support as needed. Your expertise extends to providing expert advice on Oracle Fusion Cloud best practices, capabilities, limitations, and potential workarounds. You will collaborate closely with cross-functional teams, including developers, business analysts, project managers, and quality assurance teams, to ensure the successful delivery of solutions. You will guide clients through system testing, user acceptance testing, and deployment phases, addressing any issues that may arise and ensuring a seamless transition. It is essential for you to stay updated on industry trends, Oracle Fusion Cloud updates, and emerging technologies to continuously enhance your expertise and offer innovative solutions.,

The role of driving the Mobile Apps strategy, development, and performance is crucial in ensuring a seamless user experience that aligns with business goals. Collaboration across teams, utilization of data for continuous improvement, and optimization of engagement are key aspects that contribute to enhancing customer satisfaction and fostering business growth. As the individual responsible for this role, you will define the mobile app product vision, strategy, and roadmap in alignment with the company's business objectives and customer needs. Prioritizing product features based on business impact, feasibility, and customer feedback will be essential for success. Collaboration with UX/UI designers is crucial to create intuitive, user-friendly interfaces that offer a smooth and engaging experience for customers. Working closely with engineering, design, marketing, and customer support teams is necessary to ensure successful product delivery and continuous iteration based on market feedback and analytics. Your oversight of the entire mobile app product lifecycle, from concept through launch and post-launch performance monitoring, will be vital. Conducting A/B tests, collecting data, and refining the app based on analytics and user feedback are key responsibilities to drive the app's success. Staying informed about industry trends, competitor offerings, and customer feedback will enable you to drive continuous improvement and innovation in the mobile app. Acting as the primary contact for all mobile app-related communication with stakeholders, including senior management, marketing, and engineering teams, will be part of your role. Defining and monitoring key performance indicators (KPIs) to track app performance and user engagement, providing regular updates to leadership, and recommending adjustments based on results are essential tasks in ensuring the app's success. As the ideal candidate for this role, you should possess a Master's degree in business, Computer Science, Engineering, or a related field, along with a minimum of 10-12 years of experience in mobile app product management, preferably in the fintech, banking, or NBFC sector. Strong knowledge of mobile app development processes, experience with iOS and Android platforms, and a proven track record of launching and managing successful mobile applications are required. Experience in working with cross-functional teams, strong analytical and problem-solving skills, familiarity with mobile analytics tools, knowledge of financial products, agile methodologies, project management tools, mobile app security, compliance regulations, attention to detail, excellent communication, presentation, and interpersonal skills, as well as a highly determined and system thinker attitude are qualities that will contribute to your success in this role.,

As a Senior Brand Manager in our Trends Division, you will be responsible for developing and implementing brand strategies to drive business objectives and enhance market positioning. Your role will involve leading marketing campaigns across various channels, analyzing performance metrics, and leveraging consumer insights to enhance customer engagement. Collaborating with cross-functional teams and external partners, you will ensure cohesive messaging and high-quality creative outputs. Additionally, you will lead a team of marketing professionals, manage the brand marketing budget, and possess strong communication, analytical, and leadership skills. The ideal candidate will have a proven track record of at least 10 years in brand management, preferably in retail or related industries, along with an MBA in Marketing or a related field. You should demonstrate expertise in consumer behavior, brand positioning, and retail marketing trends, as well as proficiency in digital marketing tools and platforms. A strategic and creative thinker with a deep understanding of lifestyle markets and emerging trends, you should possess excellent communication skills and the ability to work collaboratively across diverse teams and stakeholders.,

We are looking for individuals who resonate with our core belief that Every Day is Game Day at Setu. Our mission is to enrich the world through the power of digital commerce and financial services. Setu, an acquired entity of Pine Labs, is rapidly expanding its reach in Asia, UAE, and the US. At Pine Labs, we share the same core belief and strive to bring our best selves to work daily. As a Customer Happiness Specialist at Setu, you will play a crucial role in ensuring our customers" success is our success. Your responsibilities will include addressing customer/client issues promptly and efficiently to build enduring relationships based on empathy, organization, and timely follow-through. You will serve as the primary point of contact for Setu's customers, handling complaints, providing solutions, and identifying areas for improvement within agreed-upon timelines. Your role will involve acting as a bridge between clients and internal teams, ensuring smooth operations and top-notch support. This encompasses working from the clients" location, managing day-to-day operations, resolving client issues through various channels, understanding API workflows for troubleshooting, collaborating with different teams for issue resolution, and optimizing processes based on support metrics and feedback. The ideal candidate for this role should possess a strong technical acumen to understand API functionalities, a problem-solving mindset to tackle challenges logically, data and analytical skills to work with large datasets effectively, hands-on experience with SaaS CRM tools and ticketing systems, clear communication skills to explain technical concepts to both technical and non-technical stakeholders, a proactive approach to issue resolution, and stakeholder management skills for seamless operations coordination. At Setu, we offer a supportive work environment that empowers you to make a significant impact in your career. You will have the opportunity to collaborate closely with the founding team, access learning and development resources, attend industry events, and enjoy comprehensive health benefits, mental health support, and other perks. We prioritize diversity and merit in our hiring practices. Qualifications: - Education: Bachelor's degree in Business, Finance, Marketing, or related field; MBA preferred. - Experience: 1-3 years of post-onboarding tech support experience. - Outstanding communication skills, both written and verbal, with the ability to influence stakeholders at all levels.,

As an Engineering Director at our company, you will play a crucial role in leading and mentoring a large team of 100-150 professionals. Your primary responsibility will be to drive a high-performance, collaborative culture that promotes autonomy and excellence within the team. Additionally, you will be tasked with managing 4-5 strategic client accounts, ensuring the successful delivery of complex projects while fostering long-term relationships with senior stakeholders. You will oversee the financial health of multiple projects, taking full responsibility for budgeting, forecasting, cost management, and billing for both Time & Material (T&M) and Fixed Price (FP) engagements. Building and maintaining strong relationships with senior client stakeholders (VP level and above) will be essential, aligning project outcomes with business objectives and client expectations. Your role will involve overseeing the timely delivery of large-scale, complex projects, meeting all scope, quality, timeline, and budget requirements. You will lead the adoption of emerging technologies such as AI and GenAI to drive innovative solutions that enhance project delivery, efficiency, and client satisfaction. Collaboration with senior leadership, sales, finance, operations, and HR will be necessary to ensure smooth project execution and alignment across departments. You will contribute to business strategy and growth by identifying new opportunities, supporting business development initiatives, and driving innovation within the organization. Proactively identifying project risks and developing mitigation strategies will be crucial for successful project execution while maintaining quality standards. As the point of escalation for client issues, you will ensure that all concerns are addressed promptly and effectively to maintain strong client relationships. Championing continuous improvement initiatives, focusing on optimizing operational processes, resource utilization, and team efficiency, will be part of your responsibilities. You will foster an environment that supports professional growth by mentoring and coaching leaders within your team, ensuring career progression and skill development. Providing regular strategic updates and performance reports to senior management, highlighting key metrics, project statuses, and risk assessments will also be expected. Lastly, you will lead internal thought leadership initiatives, promoting the latest trends and methodologies in technology, project management, and client engagement. Your deep understanding of AI/GenAI will be critical in optimizing project delivery and ensuring overall success and efficiency of complex projects.,