We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including—1. Financial institutions like Banks and NBFCs,2. Fintechs who are new-age digital lenders and micro-insurance companies, and3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics.This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? ● Defining and executing plans for target accounts, to exceed in sales goals through stakeholder mapping, prospecting, qualifying, negotiating, and closing opportunities.● Identifying new sales opportunities in financial services verticals and driving expansion● Driving operational rigour by monitoring sales activities and tracking results. Drive effective reviews and forecast meetings.● Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.● Own and close complex sales cycles, involving several stakeholders and intra-organisational teams and closely working with the Solutions team to deliver large mandates to the customer.● Create and nurture a strong qualified pipeline and accurately forecast and manage to build pipeline, sales activity, and revenue attainment. Maintain CRM discipline.● Plan and orchestrate strategies for account growth, nurture existing customers with customer success managers, and increase revenue per customer.● Achieve quarterly and annual sales targets.● Networking at industry events. Who is the right fit for this role? You will need to have prior industry experience in the fintech domain — having creditproduct experience and a consultative bent will be a bonus.● You should have experience winning large BFSI new businesses and a great network ofcontacts within the customer networks.● You have previously worked with large customers with multi-location, multi-businessofferings.● You must be comfortable with carrying and achieving targets.● You have to be confident about scoping out your work and holding yourself accountablefor the success of your team and the business goals.● Relentlessness: Strategic sales is all about two words. Following through. Partnershipsare rarely closed in one conversation. You will need to be friendly, patient, and relentless.● Agility and flexibility: Setu provides many solutions. You might walk into a conversationplanning to sell a particular product, but your conversations might reveal a different andmore pressing customer need. At that moment, you must have the presence of mind toalter your sales pitch to address that need and have the pitch materials ready to go. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career—Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.We care deeply about your growth. So we work hard to provide you with— ○ A fully stocked library and unlimited book budget. Tickets to conferences and industry events. ○ Learning sessions where we invite both team members and external experts to teach you something new. ○ Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu!Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 6+ years in Strategic Account Management winning large BFSI new businesses and a great network of contacts within the customer networks.Excellent negotiation and relationship-building skills.Proficient in data analysis, performance measurement, and strategic planning.Strong teamwork and independent working abilities in a fast-paced environment.Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levelsStrong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code—Take the shot: You decide fast and deliver right.Sign your work like an artist: You master what you do and take pride in it.Be the sherpa: You lead your crew on every expedition.Be the CEO of what you do: You own it and make things happen.Care with tough love: You empower others with trust, respect, and openness.Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including— 1. Financial institutions like Banks and NBFCs, 2. Fintechs who are new-age digital lenders and micro-insurance companies, and 3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics. This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? ● Defining and executing plans for target accounts, to exceed in sales goals through stakeholder mapping, prospecting, qualifying, negotiating, and closing opportunities. ● Identifying new sales opportunities in financial services verticals and driving expansion ● Driving operational rigour by monitoring sales activities and tracking results. Drive effective reviews and forecast meetings. ● Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts. ● Own and close complex sales cycles, involving several stakeholders and intra-organisational teams and closely working with the Solutions team to deliver large mandates to the customer. ● Create and nurture a strong qualified pipeline and accurately forecast and manage to build pipeline, sales activity, and revenue attainment. Maintain CRM discipline. ● Plan and orchestrate strategies for account growth, nurture existing customers with customer success managers, and increase revenue per customer. ● Achieve quarterly and annual sales targets. ● Networking at industry events. Who is the right fit for this role? You will need to have prior industry experience in the fintech domain — having credit product experience and a consultative bent will be a bonus. ● You should have experience winning large BFSI new businesses and a great network of contacts within the customer networks. ● You have previously worked with large customers with multi-location, multi-business offerings. ● You must be comfortable with carrying and achieving targets. ● You have to be confident about scoping out your work and holding yourself accountable for the success of your team and the business goals. ● Relentlessness: Strategic sales is all about two words. Following through. Partnerships are rarely closed in one conversation. You will need to be friendly, patient, and relentless. ● Agility and flexibility: Setu provides many solutions. You might walk into a conversation planning to sell a particular product, but your conversations might reveal a different and more pressing customer need. At that moment, you must have the presence of mind to alter your sales pitch to address that need and have the pitch materials ready to go. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— ○ A fully stocked library and unlimited book budget. Tickets to conferences and industry events. ○ Learning sessions where we invite both team members and external experts to teach you something new. ○ Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 6+ years in Strategic Account Management winning large BFSI new businesses and a great network of contacts within the customer networks. Excellent negotiation and relationship-building skills. Proficient in data analysis, performance measurement, and strategic planning. Strong teamwork and independent working abilities in a fast-paced environment. Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels Strong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
About the job We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role You will live and breathe the maxim “Our customer’s success is our success” as the dedicated CSM for one of our most strategic accounts — a large financial institution. You will be responsible for independently managing and growing customer relationships, driving engagement, and maximizing the usage of Setu's products and services. This includes owning the end-to-end relationship with the customer, ensuring retention, adoption of new features and products, and sustained growth with minimal dependency on the customer’s internal teams. You will work closely with customer stakeholders and business leaders, while also serving as the internal advocate for Setu’s solutions. What will you do at Setu? Your primary responsibility in this role will be to manage Setu’s relationship with a key banking customer. ● You will work out of Mumbai, closely liaising with customer teams while also directly managing and scaling customer activities. ● Serve as the single point of contact between Setu and the customer for all operations, building trust with their teams and ensuring smooth execution. ● Conduct workshops and walkthroughs for customer teams and key users on new product capabilities. ● Assist in preparing GTM documentation, FAQs, and product SOPs for the customer’s teams and internal stakeholders. ● Provide ground feedback from the customer to Setu’s product and business teams, influencing the roadmap for existing and new products. ● This is a long-term engagement role. You will own growth, retention, and reporting for the customer continuously. Who is the right fit for this role? To excel in this role, you will need— ● You have impeccable communication skills: You will need to ensure the right information flows from Setu to the customer at the right time and place. This requires deep empathy and the ability to navigate complex conversations with ease. ● You are tenacious: Especially when working with complex organizational structures and multiple teams. You follow through relentlessly to drive usage and resolve issues with minimal support. ● You have a patient and generous soul: Since you’ll be working with middle-management in large organizations, you will often spend time coordinating between functions. This task requires supreme patience and a giving mentality. ● Command over digital payments infrastructure: You have strong knowledge of digital payments, APIs, and account-based systems. You stay proactive in understanding how these systems evolve and impact both end-users and enterprise experiences. ● You are organized and can multitask well: You are capable of managing a large number of high-value relationships simultaneously, each with their own lifecycle, volumes, and risks. ● You own customer problems: Since a happy customer is an advocate for life, you do what it takes to ensure their problems are fixed quickly as well as for the long term. You are proactive & self-driven to reach your goals. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— ● Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. ● We care deeply about your development. So we work hard to provide you with— -Exposure to other verticals such as product, engineering, business, etc. -A fully stocked library and unlimited book budget. -Tickets to conferences and industry events. -Weekly learning sessions on Friday where we invite both team members and external experts to teach you something new. -Sponsored music classes where you can pick your choice of instrument from Piano, Guitar, Drums, Violin, Trumpet, and even learn vocals—on the house! ● Attractive compensation. We don’t want money to ever be a worry. So you can focus on doing your best work. ● Kick-ass benefits including comprehensive health insurance for you and your family, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. Qualifications 4+ years in Customer Success Management winning large Fintech new businesses and a great network of contacts within the customer networks. Excellent negotiation and relationship-building skills. Proficient in data analysis, performance measurement, and strategic planning. Strong teamwork and independent working abilities in a fast-paced environment. Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels Strong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
About the job We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including— 1. Financial institutions like Banks and NBFCs, 2. Fintechs who are new-age digital lenders and micro-insurance companies, and 3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics. This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? Defining and executing plans for target accounts, to exceed in sales goals through stakeholder mapping, prospecting, qualifying, negotiating, and closing opportunities. ● Identifying new sales opportunities in industry verticals and driving expansion into them. ● Driving operational rigour by monitoring sales activities and tracking results. Drive effective reviews and forecast meetings. ● Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts. ● Own and close complex sales cycles, involving several stakeholders and intra-organisational teams. ● Create and nurture a strong qualified pipeline and accurately forecast and manage your pipeline, sales activity, and revenue attainment. Maintain CRM discipline. ● Plan and orchestrate strategies for account growth, nurture existing customers with customer success managers, and increase revenue per customer. ● Achieve quarterly and annual sales targets. ● Networking at industry events. Who is the right fit for this role? You will need to have prior industry experience in the fintech domain. ● You should have experience winning large enterprise new businesses and a great network of contacts within the customer networks. ● You have previously worked with large customers with multi-location, multi-business offerings. ● You have to be confident about scoping out your work and holding yourself accountable for the success of your team and the business goals. ● Resilience is in your DNA. You will need to be able to adapt your plan to learn from the market. ● Relentlessness: Enterprise sales is all about two words. Following through. Partnerships are rarely closed in one conversation. You will need to be friendly, patient, and relentless. ● Agility and flexibility: Setu provides many solutions. You might walk into a conversation planning to sell a particular product, but your conversations might reveal a different and more pressing customer need. At that moment, you must have the presence of mind to alter your sales pitch to address that need and have the pitch materials ready to go. ● Familiarity with CRM systems such as Salesforce, Pipedrive, Zoho, and Trello—a craftsman must know their tools. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— ○ A fully stocked library and unlimited book budget. Tickets to conferences and industry events. ○ Learning sessions where we invite both team members and external experts to teach you something new. ○ Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 4+ years in Enterprise Account Management winning large Fintech businesses and a great network of contacts within the customer networks. Excellent negotiation and relationship-building skills. Proficient in data analysis, performance measurement, and strategic planning. Strong teamwork and independent working abilities in a fast-paced environment. Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels Strong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including— 1. Financial institutions like Banks and NBFCs, 2. Fintechs who are new-age digital lenders and micro-insurance companies, and 3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics. This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? As we scale the BBPS business further, we are looking for candidates who can help build our biller partnership space. In this role, your sole objective will be to forge business partnerships, specifically getting more billers onboard on our BBPS stack, infused with trust and loyalty. The ideal candidate will unlock new business revenue streams by doing the following: Develop a biller GTM strategy, identify and find new billers and create a win-win proposition to close them: Work with multiple types of billers who may already be or want to be on Bharat Bill Payment System (BBPS) platform for whom Setu will build value added services on recon, settlement, reporting & other areas, helping them increase digital collections. Build channel partnerships to enable 1:many biller partnerships, these would include Banks, ERPs, consulting firms among others. You will be expected to build and deliver a strong pipeline of billers across categories using various methods including—direct outreach, event-based networking and desk research. Unlock the right product solution and deliver long term value for billers & channel partners. Build a pricing view on the offerings that finds adoption in the market. Work with product team in co-building various offerings that can be partnered on with Billers/Merchants. Manage and grow partners: Develop deep relationships once you’ve signed up key strategic partners— Conceptualise and execute alliances with partners. Build deep relationships with key decision makers at partner Organisations. Liaise with and equip partner sales reps to independently re-sell these products on calls to ensure their team pitches the products well. Support GTM with marketing collateral created jointly with help of the Setu marketing team. Create a cadence of conducting monthly business reviews with senior management to ensure continuous drive and business buy in. Identify areas of partner interest to unlock further business growth. Coordinating with cross-functional internal stakeholders with Setu to ensure the partners always have the right support: With the product management and solutions team: to envision the right product solution to unlock impact. With the Business team: to identify and build a pipeline of the right partner clients. With the Marketing team: Create GTM plans and campaigns that can help the partner communicate the right value prop to their customers. With the Onboarding team: Ensure best-in-class onboarding timelines and world-class customer support for partner clients. With Legal team: Quick turn around on agreements, and standardising process for both legal and commercial approvals. Who is the right fit for this role? To excel in this role, you will need— Experience: 6-8 years of experience in BBPS biller partenrships, strategic partnerships, consulting, business development or channel partner sales. Analytical Skills: Strong analytical and problem-solving skills with a focus on driving business results through data-driven insights. Communication: Excellent interpersonal and communication skills to influence partner stakeholders at all levels. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— A fully stocked library and unlimited book budget. Tickets to conferences and industry events. Learning sessions where we invite both team members and external experts to teach you something new. Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 10+ years in Sales/Partnership winning large BFSI new businesses and a great network of contacts within the customer networks. Experience in the payments, data or identity industry. Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
We are looking for individuals who resonate with our core belief that Every Day is Game Day at Setu. Our mission is to enrich the world through the power of digital commerce and financial services. Setu, an acquired entity of Pine Labs, is rapidly expanding its reach in Asia, UAE, and the US. At Pine Labs, we share the same core belief and strive to bring our best selves to work daily. As a Customer Happiness Specialist at Setu, you will play a crucial role in ensuring our customers" success is our success. Your responsibilities will include addressing customer/client issues promptly and efficiently to build enduring relationships based on empathy, organization, and timely follow-through. You will serve as the primary point of contact for Setu's customers, handling complaints, providing solutions, and identifying areas for improvement within agreed-upon timelines. Your role will involve acting as a bridge between clients and internal teams, ensuring smooth operations and top-notch support. This encompasses working from the clients" location, managing day-to-day operations, resolving client issues through various channels, understanding API workflows for troubleshooting, collaborating with different teams for issue resolution, and optimizing processes based on support metrics and feedback. The ideal candidate for this role should possess a strong technical acumen to understand API functionalities, a problem-solving mindset to tackle challenges logically, data and analytical skills to work with large datasets effectively, hands-on experience with SaaS CRM tools and ticketing systems, clear communication skills to explain technical concepts to both technical and non-technical stakeholders, a proactive approach to issue resolution, and stakeholder management skills for seamless operations coordination. At Setu, we offer a supportive work environment that empowers you to make a significant impact in your career. You will have the opportunity to collaborate closely with the founding team, access learning and development resources, attend industry events, and enjoy comprehensive health benefits, mental health support, and other perks. We prioritize diversity and merit in our hiring practices. Qualifications: - Education: Bachelor's degree in Business, Finance, Marketing, or related field; MBA preferred. - Experience: 1-3 years of post-onboarding tech support experience. - Outstanding communication skills, both written and verbal, with the ability to influence stakeholders at all levels.,
Associate Product Manager - Payments 1-3 years of work experience We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose: Setu’s Payments Unit (BU) is responsible for all payment products, including the BBPS (now Bharat Connect - used interchangeably) product unit and the collections suite. We’re building at the edge of digital infrastructure to power one of the largest collections ecosystems in the country. Our mission is to transform how businesses manage their payment flows—both within regulated frameworks and beyond. While we’ve established ourselves as a key technology enabler, we believe the journey has just begun. There are still many complex, high-impact challenges to solve across industries. Our platform provides robust APIs that help businesses streamline and scale their collections. This role will provide you with a deep look at the business objectives and technical architecture of multiple companies across financial services. The learning potential is immense! What will you do at Setu? As the PM for this product, your goal will be to scale transaction volumes significantly by expanding our customer base, improving onboarding journeys, and driving deeper usage. You’ll work at the intersection of businesses, banks, regulators, and platforms—building products that are robust, compliant, and built for scale. This is a high-ownership role with the opportunity to influence one of the most widely used digital public infrastructures in India. In this role, you’ll spend your time— Product Development & Execution: Drive the vision and roadmap for Setu’s BBPS product. Work with engineering, design, operations, and compliance teams to streamline product adoption, activation and transaction flows that scale with demand. Business & Ecosystem Solutions: Build features and tools to onboard diverse customer cohorts. Enable smoother integrations, real-time reconciliation, and improved user dashboards to drive usage and retention. Growth & Platform Optimization: Leverage data and user insights to identify drop-offs, optimize onboarding funnels, and improve time-to-revenue. Continuously enhance platform performance, availability, and transaction success rates. Stakeholder Management: Work closely with banks, regulators, sales, and support teams to unblock go-lives, reduce onboarding friction, and align on compliance and reporting requirements. GTM & Market Positioning: Understand competition and define Setu’s differentiated value proposition. Contribute to pricing, packaging, and go-to-market strategy for new customer segments. Strategic Ownership : Do whatever it takes to grow the BBPS business—whether that means scoping a new use case, enabling operational automation, building internal tooling, or writing the collateral for a strategic pitch. Who is the right fit for this role? To excel in this role you will need— Experience: 1-3 years of experience in finance or fintech industry, working with engineering teams daily, ability to prioritize against competing pressure, ability to appreciate the complexity of at least one payments stack. Industry Knowledge: Solid understanding of and experience working in complex, regulated environments and have worked with external partners (banks, NBFCs, or regulatory networks). Technical Acumen: Ability to understand and work with machine learning models applied to financial data. Experience with transforming data into actionable insights for risk mitigation and decision-making. Unimpeachable integrity: You always keep your word, no matter what. And you do the right thing, always. You own up to your mistakes and can reflect on your performance objectively. High Agency & a bias for action : You’re someone who gets stuff done, highlights problems and solves them. You’re able to work in zero-to-one environments. You will ensure we find our way to product market fit with new initiatives or take our initiatives that have found ground from 1, to 10, to 100. Strong organizational skills: As part of the role, you will need to be on top of multiple threads between different internal and external stakeholders. You will do well if you have a robust personal organizational system to keep track of all the moving parts. A keen analytical mind: You should be able to turn around a deck or a summary document in tight timelines with minimal oversight. You should at least have a basic understanding of the payments infrastructure, or a working knowledge of NPCI products. Outstanding Communication: Ability to clearly articulate product vision, engage stakeholders effectively, and simplify complex ideas for diverse audiences. A burning desire to learn and develop deep fintech expertise — building API infrastructure is a lot harder (and more rewarding) than consumer fintech. You will need to learn about: Architecture of legacy systems: To break new ground and close partnerships, you must first understand where existing systems are broken. Setu platform architecture and the role of APIs in financial services. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— A fully stocked library and unlimited book budget. Tickets to conferences and industry events. Learning sessions where we invite both team members and external experts to teach you something new. Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits include comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Our core DNA: Our culture code—How We Move, defines the behaviors we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the Sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
Cook food School Children - Breakfast, Lunch and evening snack
Business Finance Manager About Setu Setu is working to reimagine financial products for the next billion users. How do you put a dent in India’s economy when most of her population cannot afford insurance, credit, investments, etc. through the formal channels that you and I take for granted? Our auto-wallas cannot use Cred, our security guards cannot use Zerodha. There are several examples—you get the idea. How can we enable them to get on such platforms? By reducing the cost of distribution. If we break down financial products such as loans, insurance and investments into their fundamental building blocks, and offer them as APIs to businesses, they then package these APIs into highly custom apps, tailor-made for their specific customers, instead of a generic one-size-for-all approach that is the norm today. This also enables them to go live with a fintech product or service in a matter of days, not months. We believe that fintech will be a core part of every company’s offering. And at Setu, we’re building the fintech infrastructure that will accelerate this. More about Setu Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services. Know more about Pine Labs here! Importance of the role At Setu, we believe every company can become a fintech company. As part of our Business Finance team, you’ll drive strategic financial insights and support key decision-making across Setu and Pine Labs. This role is pivotal in delivering profitability insights, understanding revenue-cost dynamics, and enabling growth through close collaboration with business and leadership teams. This is a high-impact role that provides insight into multiple business areas, combining technical financial acumen with a customer-focused mindset. What will you do at Setu? In this role, you’ll spend your time— Develop and maintain management reports covering financial flows, revenue, expenses, etc., and support budgeting and forecasting. Analyse and optimise pricing strategies to maximise profitability and market competitiveness, in alignment with business objectives. Provide leadership with deep insights on actual performance, including variance and trend analysis. Drive visibility into financial performance; identify and implement gap-closing strategies in partnership with cross-functional teams. Analyse revenue and cost metrics, and work with functional teams to enhance revenue and reduce costs. Deliver ongoing reports on weekly, monthly, quarterly, and annual financial and operational metrics. Analyse trends in KPIs related to financial metrics like sales, expenditures, and profit margin. Implement business intelligence tools and create dashboard reports for strategic decision-making. Who is the right fit for this role? To excel in this role, you will need— Qualifications: Chartered Accountant with at least 5 years of work experience, including experience in business finance/ financial planning and analysis. Industry experience: Experience in financial services, payments, or fintech is a plus. Skills: Strong analytical and problem-solving skills, able to deliver independently with limited supervision, and the ability to collaborate across teams and communicate insights effectively, Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— A fully stocked library and unlimited book budget. Tickets to conferences and industry events. Learning sessions where we invite both team members and external experts to teach you something new. Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Our core DNA Our culture code—How We Move, defines the behaviours we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— ● Take the shot: You decide fast and deliver right. ● Sign your work like an artist: You master what you do and take pride in it. ● Be the sherpa: You lead your crew on every expedition. ● Be the CEO of what you do: You own it and make things happen. ● Care with tough love: You empower others with trust, respect, and openness. ● Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
Bachelor's degree in computer science, computer engineering, or related discipline. Teaching certification for the level at which you will be instructing. Prior experience as a computer teacher. Own, reliable transport is preferable. First aid training is advantageous. Excellent presentation abilities. Strong written and administrative skills. Nurturing, adaptable approach to instructing. Passionate about fostering computer literacy and academic excellence. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Food provided Health insurance Experience: total work: 2 years (Required) Application Deadline: 10/08/2025 Expected Start Date: 10/08/2025
Bachelor's degree in computer science, computer engineering, or related discipline. Teaching certification for the level at which you will be instructing. Prior experience as a computer teacher. Own, reliable transport is preferable. First aid training is advantageous. Excellent presentation abilities. Strong written and administrative skills. Nurturing, adaptable approach to instructing. Passionate about fostering computer literacy and academic excellence. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Food provided Health insurance Experience: total work: 2 years (Required) Application Deadline: 10/08/2025 Expected Start Date: 10/08/2025
SDE- Frontend Developer 2-6 years of work experience We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose: At Setu, we believe that every company can become a fintech company. Any tech-enabled business which wants to offer or build financial products will consume Setu APIs. In an early stage fintech company like Setu, the leader of the alliance and account aggregator function plays a critical role in the success of the business. You will be responsible for driving the company's strategic partnerships and alliances, which can have a significant impact on revenue and market share. In brief, you will play a critical role in driving revenue, increasing market share, expanding the customer base, fostering innovation, and saving on costs. This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies in leading a customer obsessed business that delights our customers and aids in their innovation. The learning potential is immense! What will you do at Setu? Frontend: Proficiency in TypeScript, React, Redux, modern JavaScript (ES6+) and experience with Figma for design collaboration. Backend: Experience with Node.js is a plus. Infrastructure: Familiarity with cloud platforms like AWS or GCP. UI Technologies: Strong foundation in HTML5, CSS3 and experience with CSS frameworks. Front-end Frameworks: Extensive experience with JavaScript frameworks, including ReactJS and NextJs, and a solid understanding of object-oriented JavaScript. Responsive and Mobile UI: Experience in building mobile-responsive and story-book component. REST API Design: Skilled in RESTful API architecture, documentation and JSON manipulation. JavaScript Best Practices: Knowledge of JavaScript patterns and techniques for creating maintainable applications. Asynchronous Processing: Experience with asynchronous JavaScript, partial page refresh, and DOM manipulation. Testing and Automation Tools: Experience with Jest and React test library. Attention to UI Detail: Strong eye for detail, especially in UI/UX elements. Who is the right fit for this role? To excel in this role you will need— Empathy: We operate with a profoundly consultative approach. Asking relevant questions to understand customers' needs and motivations is critical. Making them feel heard can make all the difference between a transactional relationship and a true long-term partnership. Strong organisational skills: As part of the role, you will need to be on top of multiple threads between different internal and external stakeholders. You will do well if you have a robust personal organisational system to keep track of all the moving parts. Strong written and oral communication skills with a keen analytical mind: You should be able to turn around a deck or a summary document in tight timelines with minimal oversight. You will also need to break-down complex scenarios (market-sizing for a new product, diagnosing blockers on a partnership) to make recommendations. Familiarity with CRM systems, such as Salesforce, Pipedrive, Zoho, and Trello—a craftsman must know their tools. A burning desire to learn and develop deep fintech expertise. Selling API infrastructure is a lot harder (and more rewarding) than selling cashbacks. You will need to know about— How financial products work: You’re aware of how financial products are sold to large enterprises. Architecture of legacy systems: To break new ground and close partnerships, you must first understand where existing systems are broken. Hands-on experience in solution-based sales and a deep understanding of APIs. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— A fully stocked library and unlimited book budget. Tickets to conferences and industry events. Learning sessions where we invite both team members and external experts to teach you something new. Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits include comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Our core DNA: Our culture code—How We Move, defines the behaviours we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the Sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.
Setu is looking for Member Technical Staff 1 - Engineering to join our dynamic team and embark on a rewarding career journey Staff is responsible for various tasks including planning, execution, and management of related duties They should possess relevant skills and experience to excel in this role Duties include teamwork, problem-solving, and achieving organizational goals Candidates must have strong communication and technical abilities Responsibilities include project management, strategy execution, and performance optimization (More details as per role requirements )