We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including—1. Financial institutions like Banks and NBFCs,2. Fintechs who are new-age digital lenders and micro-insurance companies, and3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics.This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? ● Defining and executing plans for target accounts, to exceed in sales goals through stakeholder mapping, prospecting, qualifying, negotiating, and closing opportunities.● Identifying new sales opportunities in financial services verticals and driving expansion● Driving operational rigour by monitoring sales activities and tracking results. Drive effective reviews and forecast meetings.● Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.● Own and close complex sales cycles, involving several stakeholders and intra-organisational teams and closely working with the Solutions team to deliver large mandates to the customer.● Create and nurture a strong qualified pipeline and accurately forecast and manage to build pipeline, sales activity, and revenue attainment. Maintain CRM discipline.● Plan and orchestrate strategies for account growth, nurture existing customers with customer success managers, and increase revenue per customer.● Achieve quarterly and annual sales targets.● Networking at industry events. Who is the right fit for this role? You will need to have prior industry experience in the fintech domain — having creditproduct experience and a consultative bent will be a bonus.● You should have experience winning large BFSI new businesses and a great network ofcontacts within the customer networks.● You have previously worked with large customers with multi-location, multi-businessofferings.● You must be comfortable with carrying and achieving targets.● You have to be confident about scoping out your work and holding yourself accountablefor the success of your team and the business goals.● Relentlessness: Strategic sales is all about two words. Following through. Partnershipsare rarely closed in one conversation. You will need to be friendly, patient, and relentless.● Agility and flexibility: Setu provides many solutions. You might walk into a conversationplanning to sell a particular product, but your conversations might reveal a different andmore pressing customer need. At that moment, you must have the presence of mind toalter your sales pitch to address that need and have the pitch materials ready to go. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career—Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.We care deeply about your growth. So we work hard to provide you with— ○ A fully stocked library and unlimited book budget. Tickets to conferences and industry events. ○ Learning sessions where we invite both team members and external experts to teach you something new. ○ Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu!Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 6+ years in Strategic Account Management winning large BFSI new businesses and a great network of contacts within the customer networks.Excellent negotiation and relationship-building skills.Proficient in data analysis, performance measurement, and strategic planning.Strong teamwork and independent working abilities in a fast-paced environment.Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levelsStrong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code—Take the shot: You decide fast and deliver right.Sign your work like an artist: You master what you do and take pride in it.Be the sherpa: You lead your crew on every expedition.Be the CEO of what you do: You own it and make things happen.Care with tough love: You empower others with trust, respect, and openness.Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.

We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including— 1. Financial institutions like Banks and NBFCs, 2. Fintechs who are new-age digital lenders and micro-insurance companies, and 3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics. This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? ● Defining and executing plans for target accounts, to exceed in sales goals through stakeholder mapping, prospecting, qualifying, negotiating, and closing opportunities. ● Identifying new sales opportunities in financial services verticals and driving expansion ● Driving operational rigour by monitoring sales activities and tracking results. Drive effective reviews and forecast meetings. ● Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts. ● Own and close complex sales cycles, involving several stakeholders and intra-organisational teams and closely working with the Solutions team to deliver large mandates to the customer. ● Create and nurture a strong qualified pipeline and accurately forecast and manage to build pipeline, sales activity, and revenue attainment. Maintain CRM discipline. ● Plan and orchestrate strategies for account growth, nurture existing customers with customer success managers, and increase revenue per customer. ● Achieve quarterly and annual sales targets. ● Networking at industry events. Who is the right fit for this role? You will need to have prior industry experience in the fintech domain — having credit product experience and a consultative bent will be a bonus. ● You should have experience winning large BFSI new businesses and a great network of contacts within the customer networks. ● You have previously worked with large customers with multi-location, multi-business offerings. ● You must be comfortable with carrying and achieving targets. ● You have to be confident about scoping out your work and holding yourself accountable for the success of your team and the business goals. ● Relentlessness: Strategic sales is all about two words. Following through. Partnerships are rarely closed in one conversation. You will need to be friendly, patient, and relentless. ● Agility and flexibility: Setu provides many solutions. You might walk into a conversation planning to sell a particular product, but your conversations might reveal a different and more pressing customer need. At that moment, you must have the presence of mind to alter your sales pitch to address that need and have the pitch materials ready to go. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— ○ A fully stocked library and unlimited book budget. Tickets to conferences and industry events. ○ Learning sessions where we invite both team members and external experts to teach you something new. ○ Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 6+ years in Strategic Account Management winning large BFSI new businesses and a great network of contacts within the customer networks. Excellent negotiation and relationship-building skills. Proficient in data analysis, performance measurement, and strategic planning. Strong teamwork and independent working abilities in a fast-paced environment. Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels Strong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.

About the job We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role You will live and breathe the maxim “Our customer’s success is our success” as the dedicated CSM for one of our most strategic accounts — a large financial institution. You will be responsible for independently managing and growing customer relationships, driving engagement, and maximizing the usage of Setu's products and services. This includes owning the end-to-end relationship with the customer, ensuring retention, adoption of new features and products, and sustained growth with minimal dependency on the customer’s internal teams. You will work closely with customer stakeholders and business leaders, while also serving as the internal advocate for Setu’s solutions. What will you do at Setu? Your primary responsibility in this role will be to manage Setu’s relationship with a key banking customer. ● You will work out of Mumbai, closely liaising with customer teams while also directly managing and scaling customer activities. ● Serve as the single point of contact between Setu and the customer for all operations, building trust with their teams and ensuring smooth execution. ● Conduct workshops and walkthroughs for customer teams and key users on new product capabilities. ● Assist in preparing GTM documentation, FAQs, and product SOPs for the customer’s teams and internal stakeholders. ● Provide ground feedback from the customer to Setu’s product and business teams, influencing the roadmap for existing and new products. ● This is a long-term engagement role. You will own growth, retention, and reporting for the customer continuously. Who is the right fit for this role? To excel in this role, you will need— ● You have impeccable communication skills: You will need to ensure the right information flows from Setu to the customer at the right time and place. This requires deep empathy and the ability to navigate complex conversations with ease. ● You are tenacious: Especially when working with complex organizational structures and multiple teams. You follow through relentlessly to drive usage and resolve issues with minimal support. ● You have a patient and generous soul: Since you’ll be working with middle-management in large organizations, you will often spend time coordinating between functions. This task requires supreme patience and a giving mentality. ● Command over digital payments infrastructure: You have strong knowledge of digital payments, APIs, and account-based systems. You stay proactive in understanding how these systems evolve and impact both end-users and enterprise experiences. ● You are organized and can multitask well: You are capable of managing a large number of high-value relationships simultaneously, each with their own lifecycle, volumes, and risks. ● You own customer problems: Since a happy customer is an advocate for life, you do what it takes to ensure their problems are fixed quickly as well as for the long term. You are proactive & self-driven to reach your goals. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— ● Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. ● We care deeply about your development. So we work hard to provide you with— -Exposure to other verticals such as product, engineering, business, etc. -A fully stocked library and unlimited book budget. -Tickets to conferences and industry events. -Weekly learning sessions on Friday where we invite both team members and external experts to teach you something new. -Sponsored music classes where you can pick your choice of instrument from Piano, Guitar, Drums, Violin, Trumpet, and even learn vocals—on the house! ● Attractive compensation. We don’t want money to ever be a worry. So you can focus on doing your best work. ● Kick-ass benefits including comprehensive health insurance for you and your family, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. Qualifications 4+ years in Customer Success Management winning large Fintech new businesses and a great network of contacts within the customer networks. Excellent negotiation and relationship-building skills. Proficient in data analysis, performance measurement, and strategic planning. Strong teamwork and independent working abilities in a fast-paced environment. Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels Strong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.

About the job We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including— 1. Financial institutions like Banks and NBFCs, 2. Fintechs who are new-age digital lenders and micro-insurance companies, and 3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics. This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? Defining and executing plans for target accounts, to exceed in sales goals through stakeholder mapping, prospecting, qualifying, negotiating, and closing opportunities. ● Identifying new sales opportunities in industry verticals and driving expansion into them. ● Driving operational rigour by monitoring sales activities and tracking results. Drive effective reviews and forecast meetings. ● Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts. ● Own and close complex sales cycles, involving several stakeholders and intra-organisational teams. ● Create and nurture a strong qualified pipeline and accurately forecast and manage your pipeline, sales activity, and revenue attainment. Maintain CRM discipline. ● Plan and orchestrate strategies for account growth, nurture existing customers with customer success managers, and increase revenue per customer. ● Achieve quarterly and annual sales targets. ● Networking at industry events. Who is the right fit for this role? You will need to have prior industry experience in the fintech domain. ● You should have experience winning large enterprise new businesses and a great network of contacts within the customer networks. ● You have previously worked with large customers with multi-location, multi-business offerings. ● You have to be confident about scoping out your work and holding yourself accountable for the success of your team and the business goals. ● Resilience is in your DNA. You will need to be able to adapt your plan to learn from the market. ● Relentlessness: Enterprise sales is all about two words. Following through. Partnerships are rarely closed in one conversation. You will need to be friendly, patient, and relentless. ● Agility and flexibility: Setu provides many solutions. You might walk into a conversation planning to sell a particular product, but your conversations might reveal a different and more pressing customer need. At that moment, you must have the presence of mind to alter your sales pitch to address that need and have the pitch materials ready to go. ● Familiarity with CRM systems such as Salesforce, Pipedrive, Zoho, and Trello—a craftsman must know their tools. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— ○ A fully stocked library and unlimited book budget. Tickets to conferences and industry events. ○ Learning sessions where we invite both team members and external experts to teach you something new. ○ Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 4+ years in Enterprise Account Management winning large Fintech businesses and a great network of contacts within the customer networks. Excellent negotiation and relationship-building skills. Proficient in data analysis, performance measurement, and strategic planning. Strong teamwork and independent working abilities in a fast-paced environment. Outstanding communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels Strong people management skills with experience in leading, coaching, and developing teams Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.

We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Importance of the role At Setu, we believe that every company can become a fintech company. Any tech-enabled busine which wants to offer or build financial products will consume Setu APIs. The enterprise sales a partnerships function within Setu is the equivalent of becoming a “fintech doctor” for all o customers and partners. It works with clients to deeply understand their business objectives and propose the right financial products and partnerships. Only then do they move to close the deal. exist to solve our clients’ problems and enable a seamless fintech experience within any applicatio Talking to our clients is always an exciting challenge as they can come from any type of company including— 1. Financial institutions like Banks and NBFCs, 2. Fintechs who are new-age digital lenders and micro-insurance companies, and 3. Pretty much every other type of tech company ranging from agri-tech companies to apartment aggregators, from ed-tech startups to last-mile logistics. This role is special since it will give you a deep look into the business objectives and technical architecture of multiple companies. The learning potential is immense! What will you do at Setu? As we scale the BBPS business further, we are looking for candidates who can help build our biller partnership space. In this role, your sole objective will be to forge business partnerships, specifically getting more billers onboard on our BBPS stack, infused with trust and loyalty. The ideal candidate will unlock new business revenue streams by doing the following: Develop a biller GTM strategy, identify and find new billers and create a win-win proposition to close them: Work with multiple types of billers who may already be or want to be on Bharat Bill Payment System (BBPS) platform for whom Setu will build value added services on recon, settlement, reporting & other areas, helping them increase digital collections. Build channel partnerships to enable 1:many biller partnerships, these would include Banks, ERPs, consulting firms among others. You will be expected to build and deliver a strong pipeline of billers across categories using various methods including—direct outreach, event-based networking and desk research. Unlock the right product solution and deliver long term value for billers & channel partners. Build a pricing view on the offerings that finds adoption in the market. Work with product team in co-building various offerings that can be partnered on with Billers/Merchants. Manage and grow partners: Develop deep relationships once you’ve signed up key strategic partners— Conceptualise and execute alliances with partners. Build deep relationships with key decision makers at partner Organisations. Liaise with and equip partner sales reps to independently re-sell these products on calls to ensure their team pitches the products well. Support GTM with marketing collateral created jointly with help of the Setu marketing team. Create a cadence of conducting monthly business reviews with senior management to ensure continuous drive and business buy in. Identify areas of partner interest to unlock further business growth. Coordinating with cross-functional internal stakeholders with Setu to ensure the partners always have the right support: With the product management and solutions team: to envision the right product solution to unlock impact. With the Business team: to identify and build a pipeline of the right partner clients. With the Marketing team: Create GTM plans and campaigns that can help the partner communicate the right value prop to their customers. With the Onboarding team: Ensure best-in-class onboarding timelines and world-class customer support for partner clients. With Legal team: Quick turn around on agreements, and standardising process for both legal and commercial approvals. Who is the right fit for this role? To excel in this role, you will need— Experience: 6-8 years of experience in BBPS biller partenrships, strategic partnerships, consulting, business development or channel partner sales. Analytical Skills: Strong analytical and problem-solving skills with a focus on driving business results through data-driven insights. Communication: Excellent interpersonal and communication skills to influence partner stakeholders at all levels. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career— Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc. We care deeply about your growth. So we work hard to provide you with— A fully stocked library and unlimited book budget. Tickets to conferences and industry events. Learning sessions where we invite both team members and external experts to teach you something new. Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu! Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light. We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant. Qualifications 10+ years in Sales/Partnership winning large BFSI new businesses and a great network of contacts within the customer networks. Experience in the payments, data or identity industry. Our core DNA Our culture code—How We Move, defines the behaviour we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code— Take the shot: You decide fast and deliver right. Sign your work like an artist: You master what you do and take pride in it. Be the sherpa: You lead your crew on every expedition. Be the CEO of what you do: You own it and make things happen. Care with tough love: You empower others with trust, respect, and openness. Own tomorrow: You innovate for the customer and beyond. Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.

We are looking for individuals who resonate with our core belief that Every Day is Game Day at Setu. Our mission is to enrich the world through the power of digital commerce and financial services. Setu, an acquired entity of Pine Labs, is rapidly expanding its reach in Asia, UAE, and the US. At Pine Labs, we share the same core belief and strive to bring our best selves to work daily. As a Customer Happiness Specialist at Setu, you will play a crucial role in ensuring our customers" success is our success. Your responsibilities will include addressing customer/client issues promptly and efficiently to build enduring relationships based on empathy, organization, and timely follow-through. You will serve as the primary point of contact for Setu's customers, handling complaints, providing solutions, and identifying areas for improvement within agreed-upon timelines. Your role will involve acting as a bridge between clients and internal teams, ensuring smooth operations and top-notch support. This encompasses working from the clients" location, managing day-to-day operations, resolving client issues through various channels, understanding API workflows for troubleshooting, collaborating with different teams for issue resolution, and optimizing processes based on support metrics and feedback. The ideal candidate for this role should possess a strong technical acumen to understand API functionalities, a problem-solving mindset to tackle challenges logically, data and analytical skills to work with large datasets effectively, hands-on experience with SaaS CRM tools and ticketing systems, clear communication skills to explain technical concepts to both technical and non-technical stakeholders, a proactive approach to issue resolution, and stakeholder management skills for seamless operations coordination. At Setu, we offer a supportive work environment that empowers you to make a significant impact in your career. You will have the opportunity to collaborate closely with the founding team, access learning and development resources, attend industry events, and enjoy comprehensive health benefits, mental health support, and other perks. We prioritize diversity and merit in our hiring practices. Qualifications: - Education: Bachelor's degree in Business, Finance, Marketing, or related field; MBA preferred. - Experience: 1-3 years of post-onboarding tech support experience. - Outstanding communication skills, both written and verbal, with the ability to influence stakeholders at all levels.,