Job
Description
We are looking for individuals who resonate with our core belief that Every Day is Game Day at Setu. Our mission is to enrich the world through the power of digital commerce and financial services. Setu, an acquired entity of Pine Labs, is rapidly expanding its reach in Asia, UAE, and the US. At Pine Labs, we share the same core belief and strive to bring our best selves to work daily. As a Customer Happiness Specialist at Setu, you will play a crucial role in ensuring our customers" success is our success. Your responsibilities will include addressing customer/client issues promptly and efficiently to build enduring relationships based on empathy, organization, and timely follow-through. You will serve as the primary point of contact for Setu's customers, handling complaints, providing solutions, and identifying areas for improvement within agreed-upon timelines. Your role will involve acting as a bridge between clients and internal teams, ensuring smooth operations and top-notch support. This encompasses working from the clients" location, managing day-to-day operations, resolving client issues through various channels, understanding API workflows for troubleshooting, collaborating with different teams for issue resolution, and optimizing processes based on support metrics and feedback. The ideal candidate for this role should possess a strong technical acumen to understand API functionalities, a problem-solving mindset to tackle challenges logically, data and analytical skills to work with large datasets effectively, hands-on experience with SaaS CRM tools and ticketing systems, clear communication skills to explain technical concepts to both technical and non-technical stakeholders, a proactive approach to issue resolution, and stakeholder management skills for seamless operations coordination. At Setu, we offer a supportive work environment that empowers you to make a significant impact in your career. You will have the opportunity to collaborate closely with the founding team, access learning and development resources, attend industry events, and enjoy comprehensive health benefits, mental health support, and other perks. We prioritize diversity and merit in our hiring practices. Qualifications: - Education: Bachelor's degree in Business, Finance, Marketing, or related field; MBA preferred. - Experience: 1-3 years of post-onboarding tech support experience. - Outstanding communication skills, both written and verbal, with the ability to influence stakeholders at all levels.,
