As a Customer Experience (CX) Designer, you will be responsible for creating engaging and customer-focused digital experiences across various company assets such as websites and customer service portals. Your primary goal will be to design human-centered customer journeys, identify pain points, and develop solutions that enhance the overall digital customer experience. Your key responsibilities will include translating business requirements into compelling UI/UX solutions, developing end-to-end customer journey maps based on customer-centered design principles, and analyzing consumer behavior using digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox. Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD is essential for this role. You will be expected to create customer journey maps by analyzing user behavior, customer segments, and personas. Additionally, conducting usability testing using tools like UsabilityHub and UserZoom to evaluate and refine UI/UX concepts will be a crucial part of your role. You will be accountable for delivering key performance indicators (KPIs) related to error reduction, journey completion rates, and Net Promoter Scores (NPS). Collaborating with cross-functional teams to influence customer roadmaps and establishing a partner ecosystem to achieve CX objectives will be integral to your success. Keeping abreast of customer experience trends and market insights to implement customer-centric UI/UX practices will be part of your ongoing responsibilities. Furthermore, you will need to ideate and develop a library of interactive prototypes to define micro interactions and animations for an immersive user experience.,
As a CX Designer, you will utilize your Customer Experience design skills to create engaging digital experiences for customers across various company assets such as the website and customer service portal. Your primary focus will be on delivering human-centered design solutions that enhance customer journeys, address pain points, and ultimately provide a superior digital experience. Your responsibilities will include translating business requirements into innovative UI/UX solutions, developing end-to-end customer journey maps, and applying customer-centered design principles throughout the design process. Utilizing digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox, you will analyze and map consumer behavior on digital assets to optimize the overall customer experience. Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD is essential for this role. You will be tasked with creating customer journey maps based on user behavior analysis, customer segments, and personas, as well as conducting usability testing using tools like UsabilityHub and UserZoom to refine UI/UX concepts effectively. In addition, you will be responsible for achieving key performance indicators related to error reduction, journey completion rates, and Net Promoter Score (NPS). Collaborating with cross-functional teams, you will have the opportunity to influence customer roadmaps and contribute to the delivery of best-in-class digital experiences. Furthermore, your role will involve building a partner ecosystem to support the company's CX objectives and staying abreast of customer experience trends and market landscape to implement the latest UI/UX practices. By ideating and developing interactive prototypes, you will define micro interactions and animations to enhance the overall user experience. Overall, this role offers a dynamic opportunity to drive customer-centric design solutions and shape the digital experiences that align with the company's objectives and customer needs.,