Senior Manager - UX Design

As a CX Designer, you will utilize your Customer Experience design skills to create engaging digital experiences for customers across various company assets such as the website and customer service portal. Your primary focus will be on delivering human-centered design solutions that enhance customer journeys, address pain points, and ultimately provide a superior digital experience. - Translate business requirements into innovative UI/UX solutions. - Develop end-to-end customer journey maps. - Apply customer-centered design principles throughout the design process. - Analyze and map consumer behavior on digital assets using platforms like Contentsquare, Smartlook, and Glassbox. - Create customer journey maps based on user behavior analysis, customer segments, and personas. - Conduct usability testing using tools like UsabilityHub and UserZoom to refine UI/UX concepts effectively. - Achieve key performance indicators related to error reduction, journey completion rates, and Net Promoter Score (NPS). - Collaborate with cross-functional teams to influence customer roadmaps and deliver best-in-class digital experiences. - Build a partner ecosystem to support the company's CX objectives. - Stay abreast of customer experience trends and market landscape to implement the latest UI/UX practices. - Ideate and develop interactive prototypes, define micro interactions, and animations to enhance the overall user experience. Qualifications Required: - Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD.,