As the Assistant Manager of KYC / BSA, you’ll be responsible for leading a team of KYC and BSA analysts to ensure the effective execution of KYC, BSA and AML processes and investigations. You’ll collaborate with cross-functional teams, provide guidance on regulatory compliance and contribute to strategic initiatives. Your expertise in the financial services industry will be instrumental in driving our teams and our mission forward. Key Responsibilities: Lead and mentor teams, fostering a culture of excellence and continuous improvement over Novo’s end-to-end KYC, AML Transaction Monitoring, Sanctions Screening and Ongoing Customer Review processes, ensuring adherence to regulatory requirements and company policies. Be responsible for compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Analyze data, compile and present periodic reports with key metrics, qualitative information, and substantive analysis on patterns and overall impact to Novo’s KYC and BSA/AML programs. Develop and monitor key performance metrics and implement strategies to achieve departmental goals. Oversee and enhance policies and procedures pertaining to the operations of Novo’s KYC and BSA/AML programs. Identify areas for process optimization and efficiencies. Continuously monitor and assess risk, demonstrating consideration for safeguarding Novo’s reputation, its clients, and assets. Collaborate with Compliance and Legal teams to stay updated on regulatory changes. Implement any necessary changes across operational teams. Serve as a primary point of contact for KYC/BSA/AML Operations across Novo, including among Customer Operations teams such as Customer Support, Risk Operations, Account Operations and Enablement. Function as an escalation point for complex or sensitive scenarios. Stay informed about industry trends, best practices and emerging technologies Ensure timely and accurate reporting to senior management and stakeholders. Qualifications: Minimum bachelor’s degree, preferably in business, finance or other related disciplines 7+ years of progressive experience in KYC, AML and/or BSA field within financial services, ideally in US markets Proven experience in leadership and team management Knowledge of relevant regulatory requirements, compliance standards and industry best practices Strong analytical and problem solving skills, bonus for SQL proficiency Exceptional communication, both written and verbal CAMS certification or equivalent preferred Detail oriented and committed to maintaining high standards of accuracy and quality Show more Show less

About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed the first AI-powered bank accounts to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping over 60,000 organizations access powerfully simple business banking. We are looking for a KYC Analyst who understands how to ensure that our platform can continue operating in an efficient manner while minimizing downside losses and reducing friction in the onboarding process. If you're passionate about working for a revolutionary early-stage startup, poised for rapid growth and expansion then we want to chat. Are you ready to revolutionize the small business banking industry with us? About The Role Identify, monitor, evaluate and address customer account actions to address potential risk, fraud or suspicious activity. Understand and manage KYC and AML processes Support the origination and in-life management of deposits by handling the Customer/Enhanced Due Diligence during on-boarding and in-life periodic reviews. Process all applications through a workflow system effectively, within agreed SLAs and goals, and in compliance with company policies and procedures. Perform due diligence checks on prospective and existing customers, such as requesting KYC information and documentation. Conduct enhanced due diligence on high risk customers, including evaluation of client responses to sources of wealth and intended use of account. Investigate identified suspicious clients generated by the screening system, such as WorldCheck and OFAC list. Analyze the AML/CFT risk of Politically Exposed Persons (PEP), adverse information, business exposure in high risk & sanctioned countries and escalate the issues to the Legal Team for approval. Follow internal policy and procedures when dealing with account related suspicious activity. Cross reference multiple databases for potential undesirable client matches. Requirements For The Role Minimum bachelor's degree, preferably in business, economics, finance, or other technical disciplines. 1-2 years experience working in KYC/compliance related role in the financial services/banking industry Background working in U.S. markets, in a fintech/tech company, or both. Strong understanding of AML compliance, KYC due diligence, screening and financial crime. Experience with Screening/Data mining and using different search engines in prior role An interest in financial crime and idea of digging deeper, looking into customer behaviors and identifying key characteristics of fraudulent users. Work on process improvements, conducting training and develop standard operating procedures Ability to oversee critical analytics projects from end to end independently. Ability to think outside the box, work with limited data, and find solutions to unorthodox problems. Excellent written and verbal communication skills. Ability to work in a fast paced work environment and culture Ability to thrive in an ambiguous environment and adapt quickly to changing priorities; focused on getting things done in a highly organized way. Ability to work cross-departmentally, without the need for extensive hierarchical corporate structure An inquisitive and highly detailed oriented work ethic Show more Show less

As the Assistant Manager KYC - BSA/AML, you’ll be responsible for leading a team of KYC and BSA analysts to ensure the effective execution of KYC, BSA and AML processes and investigations. You’ll collaborate with cross-functional teams, provide guidance on regulatory compliance and contribute to strategic initiatives. Your expertise in the financial services industry will be instrumental in driving our teams and our mission forward. Key Responsibilities Lead and mentor teams, fostering a culture of excellence and continuous improvement over Novo’s end-to-end KYC, AML Transaction Monitoring, Sanctions Screening and Ongoing Customer Review processes, ensuring adherence to regulatory requirements and company policies. Be responsible for compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Analyze data, compile and present periodic reports with key metrics, qualitative information, and substantive analysis on patterns and overall impact to Novo’s KYC and BSA/AML programs. Develop and monitor key performance metrics and implement strategies to achieve departmental goals. Oversee and enhance policies and procedures pertaining to the operations of Novo’s KYC and BSA/AML programs. Identify areas for process optimization and efficiencies. Continuously monitor and assess risk, demonstrating consideration for safeguarding Novo’s reputation, its clients, and assets. Collaborate with Compliance and Legal teams to stay updated on regulatory changes. Implement any necessary changes across operational teams. Serve as a primary point of contact for KYC/BSA/AML Operations across Novo, including among Customer Operations teams such as Customer Support, Risk Operations, Account Operations and Enablement. Function as an escalation point for complex or sensitive scenarios. Stay informed about industry trends, best practices and emerging technologies Ensure timely and accurate reporting to senior management and stakeholders. Qualifications Minimum bachelor’s degree, preferably in business, finance or other related disciplines 7+ years of progressive experience in KYC, AML and/or BSA field within financial services, ideally in US markets Proven experience in leadership and team management Knowledge of relevant regulatory requirements, compliance standards and industry best practices Strong analytical and problem solving skills, bonus for SQL proficiency Exceptional communication, both written and verbal CAMS certification or equivalent preferred Detail oriented and committed to maintaining high standards of accuracy and quality Show more Show less

About the Role : Design, develop, test, deploy, maintain, and improve software and new user-facing features across Novo’s products and services Drive technical decisions on a multi-functional, Agile team alongside product management, product design, and engineering Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities. Champion a passion for engineering best practices such as code quality, linting, and testing Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load Mentor junior engineers in all aspects of planning, development and testing Stay engaged with latest technologies and evaluate strategies to keep the Novo technology stack up to date Requirements for the Role: 2-4 years experience in a highly technical role at hyper-growth startup or fast-paced company Extensive background designing, developing, testing, deploying, maintaining, and improving software Demonstrable experience architecting scalable and cost effective solutions to ensure and support the customer growth Experience mentoring junior engineers in all aspects of planning, development and testing Demonstrated ability to translate business goals and initiatives into technical requirements Strong understanding of system design and architecture. Interest in engaging with latest technologies and evaluating strategies to keep the Novo technology stack up to date Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively. Work across our tech stack which includes: Node.js and Go for our application code React for our frontend code GraphQL for communication between systems Docker for running our services PostgreSQL for persistent data storage

As the Regional Leader for Novos India teams, you will be reporting to the Director of Customer Operations for functional work and the VP of Operations for culture and workplace alignment. This role requires a combination of strategic vision and hands-on leadership to ensure alignment, collaboration, and cultural consistency across all functions operating in India. Your responsibilities include playing a crucial role in developing and executing the strategy for Banking Operations in alignment with Novos goals and global workflows. You will provide guidance for critical operational challenges, foster alignment and collaboration across all functions in India, and act as a key connection point between India-based teams and global leadership. Your key responsibilities also involve leading Risk Operations to ensure secure and compliant customer onboarding, fraud prevention, and loss mitigation. You will be responsible for maintaining operational metrics and SLAs while upholding decisioning quality. Additionally, you will collaborate with internal stakeholders such as Customer Support, Enablement, Product, Engineering, and Compliance teams to advocate for Banking Operations and implement differentiated experiences for high-LTV and ICP customers. In terms of team and culture leadership, you will serve as a culture carrier by fostering an inclusive and collaborative environment. Partnering with the VP of Operations, you will be involved in attracting, hiring, and retaining top talent in financial services and providing strong career development opportunities. Mentoring team members to create a high-performance culture rooted in Novos values will also be a key aspect of your role. Key metrics (KPIs) that you will be focusing on include achieving and maintaining CSAT scores exceeding 80%, reducing contact rates, improving resolution time, and first-touch metrics. Ensuring decisioning quality with fewer than 5% false positives across all fraud and compliance workflows is essential. Efficiency goals include advocating for increased automation in decision-making processes, improving manual vs. automated decisioning accuracy, and achieving faster resolution times by optimizing workflows and reducing escalations.,

Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed the first AI-powered bank accounts to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping over 60,000 organizations access powerfully simple business banking. We are looking for a BSA/AML Analyst who understands how to conduct AML investigations, identify unusual activity, and summarize findings in a clear and concise manner. If you're passionate about identifying and inhibiting money laundering, and enabling Novo to know its customers better, then we want to chat. Are you ready to revolutionize the small business banking industry with us? About The Role Monitor and conduct AML investigations on alerts generated by, and cases created in, Novo’s transaction monitoring system. Document and report review/investigation findings and prepare case files with the required supporting documentation. Writing a comprehensive analysis of the alert activity to support the decision to resolve a case or RFI with customer /escalate for further action. Assist with disposing/escalating alerts and cases according to agreed-upon business Service Level Agreements (SLAs). Follow-up with additional point(s) of contact as needed to obtain additional information in support of investigations. Communicate with senior management on compliance, legal, and business BSA/AML issues. Keep the team abreast with changes in the relevant laws, guidelines, and regulations for anti-money laundering. Appropriately assess risk when business decisions are made, demonstrating consideration for Novo’s reputation and safeguarding Novo, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Requirements For The Role At least 1 years of experience specific to Anti-Money Laundering investigations. Must have experience in observing money laundering patterns, analyzing transactions, and escalating, if necessary. Excellent written and verbal communication skills. Must be able to summarise complex investigations and articulate recommendations clearly and succinctly. Capable of conducting open-source research and leveraging/analysing internal data sources to conduct investigations. Must be organised, attentive to detail, and an excellent problem solver. Must be able to effectively manage multiple tasks and sensitive information professionally in a fast-paced deadline driven environment. Proficiency in Microsoft Excel , Google Sheet and SQL will be bonus Analytical mindset Experience in banking/fintech industry

About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. We are looking for a Fraud Analyst who understands how to perform an investigation to mitigate fraud risk. If you're passionate about fraud mitigation then we want to chat. Are you ready to revolutionize the small business banking industry with us? About The Role Daily fraud reviews of alerts Focus on fraud prevention related to ACH, Checks, Wires, etc. within agreed SLAs and OKRs, and in line with company policies and procedures Minimize the risk to the business and the customer with a strong focus on process controls and fraud detection Perform thorough investigation, manual ID verification, for end-users to gain access to additional services Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures Challenge the ‘Status Quo’ , sharing the business improvements ideas to put effective preemptive fraud controls. Ability to drive preventive controls to curb frauds by liaising effectively with stakeholders across verticals ‘Act like an owner’, Should be taking end to end responsibility of assigned tasks. Requirements 1-2 years of experience Understanding on various aspects of Banking ops domain