CRM Specialist

About Us:
SM Marains Advances Gearboxs India Pvt Ltd, established in 1962, is a leading marine engineering solutions company. We are looking for a Customer Care Executive to support our clients across India.

Job Title: CRM Specialist (LeadSquared Expert)
Salary: Based on experience + Performance Incentives
Experience Required: 2+ years in CRM operations, preferably with LeadSquared expertise

Job Description:
We are looking for a skilled and detail-oriented CRM Specialist with strong experience in LeadSquared CRM to manage, automate, and optimize our lead management and customer engagement processes. The ideal candidate will collaborate with the sales, marketing, and operations teams to ensure seamless CRM operations that drive conversion and customer satisfaction.

Key Responsibilities:

• Manage and maintain the company’s LeadSquared CRM platform.
• Create and manage workflows, automation rules, and lead distribution processes.
• Monitor lead activity, track conversions, and ensure timely follow-up by the sales team.
• Analyze CRM data to generate actionable insights for sales and marketing performance.
• Implement lead scoring, segmentation, and targeted communication strategies.
• Ensure data accuracy, integrity, and security within the CRM system.
• Provide training and technical support to internal teams on CRM best practices.
• Work closely with management to streamline and enhance the customer lifecycle journey.

Qualifications & Skills:

• Minimum 2 years of experience in CRM management, preferably LeadSquared.
• Strong analytical skills and experience with CRM data reporting and dashboards.
• Excellent communication and coordination skills.
• Detail-oriented, process-driven, and tech-savvy.
• Good communication skills (Knowledge of Tamil/Telugu/Hindi/Malayalam is an added advantage)

Perks & Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to work with advanced CRM tools and data systems.
• Career growth in sales technology and digital operations.

What We’re Looking For:

• Friendly and customer-focused attitude
• Basic computer knowledge
• Ability to handle customer queries patiently

Other Details:

• Free food & Accomodation provided
• Salary: ₹10,000 – ₹35,000 (negotiable based on experience)
• Work Location: Therakalputhoor, Nagercoil, Tamil Nadu 629901

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Experience:

• CRM management, preferably LeadSquared: 1 year (Required)

Language:

• Hindi (Preferred)
• Malayalam (Preferred)
• Telugu (Preferred)
• Kannada (Preferred)

Work Location: In person