Vimuktaye Solutions Hiring For AMO

Key Responsibilities: Manage and respond to customer queries, complaints, and service requests through various channels (email, phone, social media, etc.) Excellent Convincing Power. Maintain and update the customer database with accurate information Follow up with customers regarding service feedback, product issues, and resolution status. Coordinate with service, sales, and technical teams to resolve customer concerns. Generate and share regular CRM reports on customer engagement and feedback. Assist in implementing customer retention strategies and loyalty programs. Support post-sales customer on boarding and relationship management activities. Requirements: Minimum 1 year of experience in a CRM, customer support, or client servicing role Strong communication and interpersonal skills Proficiency in CRM software/tools and MS Office (Excel, Word, etc.) Customer-first mind-set with strong problem-solving abilities Experience in the automotive or EV industry is a plus Ability to multitask and manage priorities effectively Bachelor's degree in Business Administration, Marketing, or related field preferred