Key Responsibilities: Manage and respond to customer queries, complaints, and service requests through various channels (email, phone, social media, etc.) Excellent Convincing Power. Maintain and update the customer database with accurate information Follow up with customers regarding service feedback, product issues, and resolution status. Coordinate with service, sales, and technical teams to resolve customer concerns. Generate and share regular CRM reports on customer engagement and feedback. Assist in implementing customer retention strategies and loyalty programs. Support post-sales customer on boarding and relationship management activities. Requirements: Minimum 1 year of experience in a CRM, customer support, or client servicing role Strong communication and interpersonal skills Proficiency in CRM software/tools and MS Office (Excel, Word, etc.) Customer-first mind-set with strong problem-solving abilities Experience in the automotive or EV industry is a plus Ability to multitask and manage priorities effectively Bachelor's degree in Business Administration, Marketing, or related field preferred
Key Responsibilities: Identify potential customers and generate leads through field visits, calls, and online inquiries. Demonstrate and explain product features and benefits to prospective customers. Achieve monthly and quarterly sales targets. Maintain a strong follow-up with leads and convert them into sales. Coordinate with the marketing and service teams for customer satisfaction and postsales support. Keep records of sales, customer interactions, and market feedback. Represent the brand professionally at exhibitions, events, and showrooms.
Key Responsibilities: Identify potential customers and generate leads through field visits, calls, and online inquiries. Demonstrate and explain product features and benefits to prospective customers. Achieve monthly and quarterly sales targets. Maintain a strong follow-up with leads and convert them into sales. Coordinate with the marketing and service teams for customer satisfaction and postsales support. Keep records of sales, customer interactions, and market feedback. Represent the brand professionally at exhibitions, events, and showrooms. Must be comfortable with fieldwork and local travel.
Key Responsibilities: Make outbound calls to potential customers and explain EV products. Generate leads and convert inquiries into sales opportunities. Handle customer queries professionally and provide accurate information. Maintain call records, lead status, and sales updates. Follow up with interested customers to ensure closures. Coordinate with the sales team for smooth onboarding of customers. Preferred Candidate: Experience: 1 to 3 years in Telesales / Telecalling / Inside Sales Strong communication and convincing skills Ability to handle customer objections confidently Female candidates preferred (as per requirement)
Job Title: Service CRM Executive Experience: 13 Years Industry Preference: EV / Automobile / Mobility Job Summary We are looking for a Service CRM Executive with hands-on experience in CRM , capable of managing warranty claims , handling customer service queries , and supporting after-sales service operations. The role requires strong coordination skills and prior exposure to the EV or automobile sector . Key Responsibilities Manage daily service operations using Zoho CRM Create, track, and close service tickets and customer queries Handle warranty claim processing , validation, and closure Coordinate with service centers, dealers, and internal teams for issue resolution Ensure timely resolution of customer complaints as per defined SLAs Maintain accurate customer, service, and warranty records in CRM Handle escalations and ensure proper follow-ups Prepare service MIS reports and dashboards Support after-sales service operations to improve customer satisfaction Identify recurring issues and suggest process improvements Required Skills & Experience 1-3 years of experience in Service CRM / After-Sales Support Strong working knowledge of Zoho CRM / Zoho Desk Experience in warranty claim handling Hands-on experience in customer query management and complaint resolution Understanding of service workflows, ticketing systems, and SLAs Good communication and coordination skills Basic knowledge of MS Excel and reporting Preferred Experience Prior experience in EV, automobile, or mobility industry Exposure to dealer support or field service coordination
We are looking for a Sales Executive for a well-known company . Experience: Minimum 2+ years Industry: Automobile or EV industry Location: Kanpur / Lucknow Candidates should have prior experience in automobile or EV sales. Key Responsibilties Identify potential customers and generate leads through field visits, calls, and online inquiries. Demonstrate and explain product features and benefits to prospective customers. Achieve monthly and quarterly sales targets. Maintain a strong follow-up with leads and convert them into sales. Coordinate with the marketing and service teams for customer satisfaction and post- sales support. Keep records of sales, customer interactions, and market feedback. Represent the brand professionally at exhibitions, events, and showrooms.