CRM Specialist

Key Responsibilities:

• Manage and respond to customer queries, complaints, and service requests throughvarious channels (email, phone, social media, etc.)
• Excellent Convincing Power.
• Maintain and update the customer database with accurate informationFollow up with customers regarding service feedback, product issues, and resolution status.
• Coordinate with service, sales, and technical teams to resolve customer concerns.
• Generate and share regular CRM reports on customer engagement and feedback.
• Assist in implementing customer retention strategies and loyalty programs.
• Support post-sales customer on boarding and relationship management activities.

Requirements:

• Minimum 1 year of experience in a CRM, customer support, or client servicing role
• Strong communication and interpersonal skills
• Proficiency in CRM software/tools and MS Office (Excel, Word, etc.)
• Customer-first mind-set with strong problem-solving abilities
• Experience in the automotive or EV industry is a plus
• Ability to multitask and manage priorities effectively
• Bachelor's degree in Business Administration, Marketing, or related field preferred