In this role, you will act as the first point of contact for our customers, providing them with the best experience. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Responsibilities Responding to customer enquiries from via email and online chat (approximately 40 support tickets per day). Manage internal and external customer enquiries and complaints in an efficient and timely manner. Take full ownership of customer enquiries with a positive and proactive approach to seeking a solution. Understanding the complete enquiry and ensuring it is logged accurately and in line with QA standards. Analysing and investigating the enquiry, using all tools available to reach a resolution Reacting to support issues which require a quick turnaround. Identifying and escalating high risk cases. Liaising with and providing feedback to the Product Development, Software Development and QA teams regarding customer requirements, bug fixes and ensuring the smooth running of the service. Meet and exceed individual and team targets, KPI’s and department objectives. Maintain our Service Level Agreement for calls, written communication and Web enquiries. Establishing, developing and maintaining strong positive and supportive relationships with key stakeholders. Provide and maintain a high level of service, with a professional representation of the Company at all times. Undertake duties as requested by the Customer Support Team Manager. Skills Technology savvy, with the ability to deliver exceptional customer service. Excellent written and verbal communication skills. Numerate with an attention to detail. Excellent call handling skills. Ability to quickly build rapport with customers. Ability and awareness to work as part of a team. Willingness and flexibility to support the demands of the business. Methodical approach to problem-solving and the ability to make complex situations sound simple. Work well under pressure and on your own initiative without day-to-day supervision. Organised and efficient. Experience Previous experience working within a B2B, technology and or/customer support function is advantageous. Experience in using online Support systems Accounting experience. Show more Show less

In this role, you will be responsible for the integrity of the data uploaded to the SalesForce CRM. You will ensure that complete and accurate data is cleansed, stored, maintained and allocated to the Sales Development Representatives to improve the quality of the end-to-end sales process. Responsibilities Ensure valid, accurate, and complete data is entered into the systems in a timely manner. Deduplication of records, in a timely and accurate manner. Respond to colleagues' queries regarding data access and quality. Ensure data practices comply with all relevant regulations and policies around data protection, privacy, retention, etc. Manage data collection, cleansing, and manipulation processes to ensure data is readily accessible and easy for the Sales team to work with. Perform daily, weekly, and monthly checks on the data integrity. Working closely with the Sales and Data teams on new projects and ad hoc requests. Skills & Knowledge Knowledge of obtaining and cleansing data is fundamental. Organised and methodical with excellent attention to detail is fundamental. Ability to be proactive and self-motivated whilst working independently. Ability to review and clean up large volumes of data. Experience Previous experience of working in a similar position is desired. Experience with data validation and verification techniques is beneficial. Experience of using SaaS systems is beneficial. Proficiency in Microsoft Office suite and Google Sheets is beneficial but not essential. Systems In this role you will use the following systems on a daily basis, previous experience will be beneficial: Salesforce Sugar CRM Xero Zendesk Lead Forensics MS Excel Google Suite Show more Show less

In this role, you will work closely with clients to provide an excellent implementation experience. You will be responsible for ensuring the successful implementation of SaaS systems post-sales as well as advising on integration with other Cloud/SaaS technologies. Responsibilities Manage a number of client implementations concurrently, including managing the project plan and project resources. Ensure that a plan is in place for each engagement for; deployment, change and adoption management. Clear communication of implementation status, issues, risks and effort. Understand customer use cases and requirements, applying best practices. Carry out technical deployment and configuration tasks. Implement inbound and outbound data interfaces. Migrate client data into the application database with high quality and integrity. Set up single sign-on with client domains. Perform load testing of client application instances with representative data. Troubleshooting customer issues during implementations. Assisting with mobile deployment. Undertake duties as requested by the Customer Success Manager Skills & Knowledge Working knowledge of the SaaS environment. Attention to detail. Good written and verbal communication. Experience Familiarity with implementing SaaS solutions is advantageous. Proven experience in a client facing environment. Project Management experience is desirable. Experience of business application deployment cycles. Familiarity with mobile platforms, including iOS, Android, WebOS is advantageous. Accounting experience is beneficial but not essential. Show more Show less

Reporting to the Implementation Team Lead, the Implementation / Configuration Consultant will work closely with our implementation team to provide an accurate system build as per customer specifications. You will be responsible for configuring the system and contributing to the successful implementation of our SaaS systems post sales as well as working on integration with other Cloud/SaaS technologies, as required. Responsibilities The core role of the Implementation Configuration Consultant includes but is not limited to: Ensure that a plan is in place with each Implementation Consultant to schedule work based on priority. Provide clear communication of build status, issues, risks and effort. Understand customer use cases and requirements, applying best practice. Carry out technical deployment and configuration tasks. Implement inbound and outbound data interfaces, as required. Migrate client data into the application database with high quality and integrity. Set up single sign-on with client domains. Perform load testing of client application instances with representative data. Assist with troubleshooting customer issues during implementation. Assist with mobile deployment. Undertake duties as requested by the implementation team. Skills Technology savvy, with the ability to deliver exceptional customer service. Excellent written and verbal communication skills. Numerate with an attention to detail. Excellent call handling skills. Ability to quickly build rapport with customers. Ability and awareness to work as part of a team. Willingness and flexibility to support the demands of the business. Methodical approach to problem-solving and the ability to make complex situations sound simple. Work well under pressure and on your own initiative without day-to-day supervision. Organised and efficient. Experience Familiarity with implementing SaaS solutions is advantageous. Proven experience in a client-facing environment. Project Management experience. Experience of business application deployment cycles. Familiarity with mobile platforms, including iOS, Android, WebOS is advantageous. Show more Show less

We are seeking a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will be responsible for analysing business processes, identifying areas for improvement, and delivering data-driven recommendations to support strategic decision-making. This role acts as a liaison between business stakeholders and technical teams. Responsibilities Gather and analyze business requirements from portfolio managers, traders, compliance, and operations teams. Document workflows, process improvements, and system enhancements aligned with investment operations. Assist in implementing or upgrading investment platforms. Support data integration projects involving market data feeds, benchmarks, and performance reporting. Collaborate with IT teams to design and test system functionalities and data flows. Monitor regulatory and compliance changes affecting investment operations and translate them into system/process updates. Prepare detailed reports, dashboards, and business cases for senior management. Act as a key liaison between stakeholders and vendors for investment-related technology solutions. Requirements Experience as a Business Analyst in the investment management or broader financial services industry. Strong understanding of investment products such as equities, fixed income, mutual funds, ETFs, and alternative assets. Strong analytical, problem-solving, and critical thinking skills. Excellent communication and interpersonal skills. Familiarity with tools like Visio, PowerPoint, SQL, and business intelligence platforms. Familiarity with project management methodologies (Agile, Scrum, Waterfall) is a plus. Show more Show less

We are looking for a talented and detail-oriented Webflow Developer . In this role, you will be responsible for translating high-fidelity designs into responsive, pixel-perfect websites using Webflow. You’ll collaborate with designers, marketers, and content creators to bring ideas to life and create exceptional digital experiences. Key Responsibilities Build, maintain, and update responsive websites using Webflow Collaborate with design and marketing teams to convert Figma/Sketch/Adobe XD designs into functional websites Implement animations, interactions, and dynamic content using Webflow’s CMS and tools Ensure cross-browser compatibility and performance optimization Maintain clean, well-documented, and reusable code and Webflow assets Integrate third-party tools and platforms as needed (e.g., forms, analytics, CRMs) Assist in troubleshooting website issues and performing QA before launch Stay up to date with Webflow updates, trends, and web standards Requirements Proven experience in designing and developing websites using Webflow Strong understanding of responsive design principles and UI/UX best practices Experience working with Webflow CMS and dynamic content Knowledge of HTML, CSS, and JavaScript Familiarity with SEO best practices and performance optimization Ability to manage multiple projects and meet deadlines Excellent communication and collaboration skills Show more Show less

As a leading Web Developer, you will be responsible for developing and maintaining our websites and web applications. You will work closely with our team to bring projects to life—from pixel-perfect front-end experiences to robust back-end functionality. This will include consolidating our websites, optimising them to provide an exceptional customer experience and improve conversions, as well as work on special projects to support our ongoing mission. Responsibilities Build and maintain responsive websites using HTML, CSS, and JavaScript Develop back-end functionality using Python, PHP, Ruby, or Node.js Use Webflow to build, manage, and publish website content Collaborate with designers and other developers to translate UI/UX designs into functional web components Troubleshoot issues, perform QA testing and implement performance optimisations Consistently review our code and contribute to project planning and documentation Requirements Minimum of 3 years of professional web development experience Proficiency in HTML5, CSS3, and modern JavaScript Solid experience with one or more back-end languages: Python, PHP, Ruby, or JavaScript (Node.js) Proven experience using Webflow for web development and content management API scripting via Make (or equivalent) Familiarity with version control systems like Git Strong understanding of SEO best practices and website performance optimisation Strong English skills and experience working with Western teams Comfortable working in a fully remote environment Availability within ±4 hours of UK time zone Nice to have Experience with UI/UX design principles Working knowledge of tools like Figma, Sketch, or Adobe XD Experience with Google Apps Script Show more Show less

Role Summary & Objective: The Analytics Specialist is a key role within the studio team. The role focuses on supporting the Director of Performance to enhance the analytics proposition. You will set up and use Analytics tools to investigate customer journeys and behaviour. Role & Responsibilities: Be able to draw insights from data and expose clearly to clients Leverage data effectively and gain valuable insights to support our outputs Hands-on implementation of clients’ analytics accounts, including properties, user management, dashboards, and reporting Be the “source of truth” Analyse data from multiple sources using Data Analytics tools Assist in monitoring and implementing analytic and marketing tags Analyse and report on test results, communicating actionable insights to clients Work collaboratively with the other departments ensuring a collaborative, complementary approach between the different services Main activities: GA4: Understand the interface & key features Advanced tracking (events, engagement, custom dimensions, cross domain) Create easily and quickly custom reports, dashboards, segments Up to date with latest changes and requirements - e.g. Google Consent Mode v2 Google Tag Manager: Set up and configure GTM containers Deploy GA4 tracking tags and conversion pixels Create and manage triggers, variables, tags Track user interactions and events accurately Debugging tools and best practices Understanding of cookie control configuration - based on Google Consent Mode v2 requirements Data visualisation tools: Create and customise easily and quickly dashboards, reports, visualisations Use Looker Studio Problem solving: Troubleshoot tracking issues, discrepancies, data inconsistencies across platforms Insights & Strategy: Provide insights to build strong client strategies Be the point of reference for data-driven decisions Inform campaign tracking and KPIs framework Support with pitches

Role Summary & Objective: The Analytics Specialist is a key role within the studio team. The role focuses on supporting the Director of Performance to enhance the analytics proposition. You will set up and use Analytics tools to investigate customer journeys and behaviour. Role & Responsibilities: Be able to draw insights from data and expose clearly to clients Leverage data effectively and gain valuable insights to support our outputs Hands-on implementation of clients’ analytics accounts, including properties, user management, dashboards, and reporting Be the “source of truth” Analyse data from multiple sources using Data Analytics tools Assist in monitoring and implementing analytic and marketing tags Analyse and report on test results, communicating actionable insights to clients Work collaboratively with the other departments ensuring a collaborative, complementary approach between the different services Main activities: GA4: Understand the interface & key features Advanced tracking (events, engagement, custom dimensions, cross domain) Create easily and quickly custom reports, dashboards, segments Up to date with latest changes and requirements - e.g. Google Consent Mode v2 Google Tag Manager: Set up and configure GTM containers Deploy GA4 tracking tags and conversion pixels Create and manage triggers, variables, tags Track user interactions and events accurately Debugging tools and best practices Understanding of cookie control configuration - based on Google Consent Mode v2 requirements Data visualisation tools: Create and customise easily and quickly dashboards, reports, visualisations Use Looker Studio Problem solving: Troubleshoot tracking issues, discrepancies, data inconsistencies across platforms Insights & Strategy: Provide insights to build strong client strategies Be the point of reference for data-driven decisions Inform campaign tracking and KPIs framework Support with pitches

We are looking for a proactive Full-Stack Developer to support our ongoing work. You will work alongside our in-house and agency teams to enhance an existing section of the platform, adding reports and integrating AI tool APIs. Key Responsibilities: Enhance and extend the existing UI and backend functionality. Develop and refine reports within the designated section. Collaborate with other developers to ensure a smooth handover and minimal rework. Deliver clean, maintainable, and efficient code within tight deadlines. Key Requirements: Strong experience with TypeScript , React , and NodeJS . Proven track record of building and deploying full-stack applications. Familiarity with AI API integrations (OpenAI, Claude, Gemini) is a plus. Ability to work independently with minimal supervision. Excellent problem-solving and communication skills. Good to Have: Integrate AI tool APIs (OpenAI, Claude, Gemini) into the platform. Engagement Type: Short-term contract (2–3 weeks). Availability : We will need 8 hours per day of effort Payment: Hourly rate or fixed-term rate