CRM Specialist

About the Role

The Customer Relationship Manager (CRM) will be responsible for developing and implementing effective customer relationship strategies that will enhance customer satisfaction and loyalty. We are seeking a highly skilled and motivated Customer Relationship Manager (CRM) to join our dynamic team in the Apparel & Fashion industry. The successful candidate will be responsible for developing and implementing effective customer relationship strategies that will enhance customer satisfaction and loyalty. This role demands a comprehensive understanding of customer behavior, market trends, and the ability to analyze data in order to cultivate long-lasting relationships with our clientele. As a key member of our organization, you will work closely with cross-functional teams to ensure a seamless customer experience, drive engagement, and ultimately contribute to the growth of our brand. The ideal candidate will possess a keen eye for detail, strategic thinking capabilities, and a passion for fashion, enabling them to truly resonate with our diverse customer base.

Responsibilities

• Develop and execute customer relationship management strategies to enhance customer experiences.
• Analysing customer data, generating customer insights, and translating it into successful customer programs with segmented propositions.
• Collaborate with marketing and sales teams to create targeted campaigns that drive customer engagement.
• Foster strong relationships with customers through effective communication and personalized service.
• Monitor customer interactions and ensure their satisfaction throughout the purchasing journey.
• Train and support team members on best practices in customer relationship management.
• Provide regular reports on customer insights and relationship management metrics to senior management.

Qualifications

• Preferably experience in Capillary Technology CRM tools.
• Proven experience in customer relationship management within the Apparel & Fashion industry.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Excellent communication and interpersonal skills for building relationships with diverse clientele.
• Proficiency in CRM software and customer analytics tools.
• Demonstrated ability to work collaboratively in a team environment and coordinate cross-functional efforts.
• Passion for the fashion industry, with a deep understanding of current market trends and consumer behaviors.

Preferred Skills

• Experience in Capillary Technology CRM tools.
• Experience in the Apparel & Fashion industry.

Kindly share your profile to sivalingam.rj@indianterrain.com