The CRM Lead will play a pivotal role in driving customer engagement, enhancing loyalty, and improving customer experience through the effective implementation and management of CRM strategies. The individual will oversee the CRM operations, ensuring that customer insights are leveraged to increase retention, drive revenue, and optimize marketing initiatives. The CRM Lead will work closely with cross-functional teams to enhance customer journeys, while managing CRM tools and platforms. Responsibilities: Develop and implement customer segment Data Analysis and Reporting CRM Systems Management and Optimization Customer Communication and Engagement Cross-Functional Collaboration and Leadership Education & Experience: Bachelor’s degree in Business Administration, Marketing, Data Science, or a related field. A Master's degree is a plus. Minimum of 7 years of experience in CRM management or customer lifecycle management, with at least 2 years in a leadership role. Proven track record in e-commerce, retail, or a customer-centric industry, preferably with experience in luxury or fashion retail. Systems & Languages: Proficiency in CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.), data management tools, and reporting dashboards. Familiarity with integrating CRM systems with other business systems (ERP, Marketing Automation, Customer Service, etc.). Strong communication skills in English Show more Show less

We are seeking a detail-oriented and analytical Digital Marketing Specialist with a strong understanding GCC digital landscape to join our growing team. You will be responsible for creating, implementing, and managing various digital marketing campaigns to achieve our brand awareness, consideration, and sales goals. You will be a data-driven professional with a commitment to excellence and a passion for staying ahead of the latest trends e-commerce and performance marketing. Key Responsibilities: Digital Campaign Development & Execution Market & Competitor Analysis Content Creation & Coordination Performance Tracking & Reporting Budget Management & Optimization Requirements: Bachelor’s degree in marketing, Business, or related field Hands on experience in performance marketing Proven experience managing paid campaigns across digital channels Strong understanding of attribution models, bidding strategies, and audience segmentation Proficiency in analytics tools Certifications in Google Ads or Meta Blueprint (preferred) Show more Show less

We are seeking a detail-oriented and analytical Digital Marketing Specialist with a strong understanding GCC digital landscape to join our growing team. You will be responsible for creating, implementing, and managing various digital marketing campaigns to achieve our brand awareness, consideration, and sales goals. You will be a data-driven professional with a commitment to excellence and a passion for staying ahead of the latest trends e-commerce and performance marketing. Key Responsibilities: Digital Campaign Development & Execution Market & Competitor Analysis Content Creation & Coordination Performance Tracking & Reporting Budget Management & Optimization Requirements: Bachelor’s degree in marketing, Business, or related field Hands on experience in performance marketing Proven experience managing paid campaigns across digital channels Strong understanding of attribution models, bidding strategies, and audience segmentation Proficiency in analytics tools Certifications in Google Ads or Meta Blueprint (preferred)