Company Description SproutEdge Agro Pvt. Ltd., based in Pune, Maharashtra, India, is a global sourcing, import, and export company specializing in premium agricultural products, fresh produce, and food supplies. We create a seamless bridge between farmers, suppliers, and buyers worldwide through domestic distribution, international exports, and global imports. Our commitment to high-quality products is supported by certified packaging, reliable logistics, and adherence to world-class standards. Role Description This full-time on-site role, located in Pune, involves handling both inbound and outbound calls to potential and existing clients, responding to inquiries, providing product information, and addressing customer concerns. The Telecaller will also be responsible for maintaining customer databases, generating leads, and nurturing client relationships to support sales and growth objectives. Additional tasks include following up on assigned leads, updating CRM systems, and coordinating with internal teams for order fulfillment and issue resolution. Qualifications Excellent verbal communication skills and active listening Strong customer service and relationship management skills Experience in lead generation and sales techniques Proficiency in using CRM software and maintaining customer databases Ability to work independently and as part of a team Basic computer literacy and familiarity with office software tools Fluency in English and Hindi; knowledge of additional languages is a plus Previous experience in telecalling or customer service roles is preferred
As a CRM Representative / Executive at SproutEdge Agro Pvt. Ltd., located in Bibwewadi, Pune, you will be joining a small, friendly, and supportive team where your growth and voice are valued. If you enjoy interacting with people, building relationships, and ensuring customer satisfaction, this role is the perfect fit for you. **Role Overview:** In this role, you will: - Politely and confidently communicate with customers via both inbound and outbound calls. - Identify and understand client needs to establish strong relationships. - Quickly address and resolve customer queries and complaints. - Maintain and update the CRM database. - Collaborate with the sales, operations, and logistics teams to ensure smooth coordination. **Key Responsibilities:** - Talk to customers courteously and confidently on calls. - Understand and address client needs effectively. - Resolve customer queries and complaints promptly. - Update and manage the CRM database. - Coordinate with the sales, operations, and logistics teams. **Qualifications Required:** - Education: 10th Pass, 12th Pass, Graduates, Freshers (training will be provided). - Languages: Proficiency in English, Hindi, and Marathi; knowledge of other languages is a plus. - Good communication skills are preferred. - Basic knowledge of MS Office / MS apps is advantageous. - Female candidates are encouraged to apply, as empathy and patience enhance CRM handling. If you are excited about the opportunity to be a part of a team that values your growth and contributions, please send your resume to subhranshu.rautaray@sproutedgeagro.com or rohit kalambate@sproutedgeagro.com. You can also reach out to us at +91 7653019764 to explore this career opportunity further. Join us at SproutEdge Agro and be a part of a team where your customer service skills and dedication will be appreciated and valued. Apply now and embark on a rewarding career journey with us!,