1277 Conflict Resolution Jobs - Page 46

We are looking for a skilled professional with 9 to 10 years of experience to join our team as a Service & Operation Manager in the BFSI industry. The ideal candidate will have a strong background in managing services and operations, with excellent leadership and communication skills. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to enhance customer satisfaction and service quality. Lead and motivate teams to achieve operational excellence and meet business objectives. Analyze performance metrics and identify areas for improvement. Collaborate with cross-functional teams to drive business growth and expansion. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 9 years of experience in a similar role within the BFSI industry. Strong knowledge of banking operations, financial services, and regulations. Excellent leadership, communication, and interpersonal skills. Ability to analyze data and make informed decisions to drive business outcomes. Strong problem-solving and conflict resolution skills. Experience in managing and motivating high-performing teams.

Job Summary: The HR Executive plays a crucial role in the HR department, overseeing various human resources functions such as recruitment, employee relations, payroll management, and performance evaluations. The ideal candidate will have a deep understanding of HR practices and labor laws, excellent interpersonal skills, and the ability to foster a positive work environment. Key Responsibilities: Recruitment & On boarding Coordinate end-to-end recruitment process, including sourcing, screening, interviewing, and selecting candidates. Conduct background checks and prepare offer letters. Manage new hire on boarding and orientation programs to ensure a smooth transition for new employees. Employee Relations Address employee queries and concerns regarding HR policies, procedures, and benefits. Act as a mediator in conflicts and grievances, promoting a positive and productive work environment. Foster team morale through various employee engagement initiatives and activities. Payroll & Compensation Management Oversee monthly payroll processing, ensuring accuracy and compliance with applicable laws. Assist in salary reviews and administer benefits packages. Track leave balances, manage attendance records, and handle employee timesheets. Performance Management Support managers in conducting appraisals and performance reviews. Monitor probation periods, facilitate feedback sessions, and encourage professional growth. Identify and address performance issues, supporting improvement plans when necessary. Compliance & Record-Keeping Maintain and update employee records in the HR management system. Ensure compliance with labor laws, company policies, and industry regulations. Prepare and submit necessary compliance documentation and reports. Training & Development Identify training needs and help organize training programs. Evaluate the effectiveness of training sessions and recommend improvements. Support employees' personal and professional development. HR Projects & Initiatives Collaborate on various HR projects such as diversity and inclusion, wellness, and talent development. Assist in implementing HR strategies aligned with business objectives. Conduct surveys, analyze HR metrics, and prepare reports for management. Requirements: Bachelors degree in Human Resources, Business Administration, or related field. Solid knowledge of HR functions, policies, and employment laws. Excellent organizational skills with attention to detail. Strong interpersonal and communication skills. Ability to handle sensitive information with confidentiality. Problem-solving mind-set and ability to work well in a fast-paced environment.

As the Key Account Manager for Franchise Partners, you will be responsible for developing and maintaining strong relationships with our franchisees, ensuring their success, and driving overall business growth. The ideal candidate will have a proven track record in key account management, a deep understanding of the edtech sector, and a passion for building and nurturing partnerships. Responsibilities: 1. Franchise Partner Relationship Management: - Develop and maintain strong, positive relationships with franchise partners. - Act as the main point of contact for franchisees, addressing their needs and concerns promptly. - Collaborate with internal teams to ensure effective communication and support for franchise operations. 2. Strategic Planning: - Work closely with the executive team to develop and implement strategic plans for franchise partner growth. - Analyse market trends, competitor activities, and customer feedback to identify opportunities for improvement. 3. Performance Analysis: - Monitor and analyze key performance indicators (KPIs) of franchise partners. - Identify areas for improvement and work collaboratively with partners to implement effective solutions. 4. Training and Support: - Coordinate training programs for franchise partners to ensure a thorough understanding of products/services and operational best practices. - Provide ongoing support to franchisees, offering guidance and resources to enhance their business performance. 5. Contract Compliance: - Ensure franchise partners adhere to contractual obligations and brand standards. - Conduct regular audits to assess compliance and address any deviations. 6. Conflict Resolution: - Act as a mediator in resolving conflicts between franchise partners and the company. - Implement effective solutions to maintain positive relationships and ensure mutual success. Qualifications: - Master's degree in Management. - Proven experience in key account management, preferably in a franchising environment. - Strong understanding of Stock Market Industry and market trends. - Excellent communication and interpersonal skills. - Analytical mindset with the ability to interpret data and make strategic recommendations. - Proven ability to drive results and achieve targets. - Ability to travel as needed to meet with franchise partners. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

We are looking for a skilled Senior Branch Manager to lead our team in Ahmedabad. The ideal candidate will have 10-12 years of experience in the BFSI industry, preferably with Equitas Small Finance Bank Ltd. Roles and Responsibility Manage overall branch operations and ensure efficient service delivery. Lead and motivate a team of professionals to achieve business objectives. Develop and implement strategies to enhance customer satisfaction and loyalty. Foster strong relationships with customers, colleagues, and stakeholders. Analyze market trends and competitor activity to identify growth opportunities. Ensure compliance with regulatory requirements and internal policies. Job Requirements Proven experience as a Senior Branch Manager or similar role in the BFSI industry. Strong leadership and management skills with the ability to inspire teams. Excellent communication and interpersonal skills to build strong relationships. Ability to analyze complex data and make informed decisions. Strong problem-solving and conflict resolution skills to handle challenging situations. Experience in managing budgets and resources to achieve business goals.

We are looking for a skilled Branch Manager to lead our retail team in Equitas Small Finance Bank Ltd. The ideal candidate will have 6-8 years of experience in the BFSI industry, with a strong background in managing teams and driving business growth. Roles and Responsibility Manage and supervise a team of retail banking professionals to achieve business objectives. Develop and implement strategies to increase customer acquisition and retention. Build and maintain relationships with key stakeholders, including customers, colleagues, and external partners. Analyze market trends and competitor activity to identify opportunities for growth. Ensure compliance with regulatory requirements and internal policies. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in retail banking management or a related field. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution skills. Experience in managing budgets and resources effectively.

As an Order Management Specialist, you will handle customer order intake, ensuring accurate product ordering (HW, SW, services) and initiating tasks like purchase orders, sales orders, invoices, and delivery notes. You will support procurement, distribution, invoice validation, and cash collection, resolving disputes when needed. Additionally, you will provide informal guidance to new team members. You have: 6+ years of relevant experience. Strong understanding of customer order intake and validation processes for hardware (HW), software (SW), and services. Proficiency in managing purchase orders, sales orders, invoices, delivery notes, and letters of credit. Experience coordinating procurement and distribution processes, including demand capture, purchasing, goods receipt, and freight cost verification. Ability to monitor and ensure timely completion of transaction-related tasks. Excellent problem-solving and conflict resolution skills for handling customer disputes effectively. It would be nice if you also had: Skilled in validating customer invoices and supporting cash collection, including managing remittances and resolving disputes. Strong communication skills for liaising with internal teams, customers, and suppliers. Ability to provide guidance and support to new team members, ensuring adherence to procedures and task execution. Coordinate and validate customer order intake. Manage ordering of products (HW, SW, and services). Trigger task creation for transactions like purchase orders, sales orders, and invoices, ensuring timely completion. Support procurement execution, including demand capture, purchasing, goods receipt, and invoice verification. Assist in distribution execution by planning transportation and verifying freight costs and invoices. Help coordinate and validate customer invoices. Support the cash collection process, including managing documentary remittances and resolving disputes. Provide informal guidance to new team members on procedures and tasks.

We are looking for a skilled professional with 5-7 years of experience to join our team as an Area Operations Manager in Equitas Small Finance Bank Ltd, located in the BFSI industry. Roles and Responsibility Manage and oversee daily operations of the bank's branches. Develop and implement strategies to improve operational efficiency and customer satisfaction. Supervise and guide branch staff to ensure excellent service delivery. Monitor and control expenses to maintain cost-effectiveness. Foster strong relationships with customers and stakeholders to promote business growth. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of banking operations and regulations. Excellent leadership and management skills. Ability to analyze data and make informed decisions. Effective communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Experience in managing teams and driving results-oriented performance.

Role & responsibilities Maintain accurate financial records and documentation. Manage daily accounting operations including accounts payable and receivable. Prepare and maintain financial records, ledgers, and reports. Reconcile bank statements and resolve discrepancies. Reconcile Supplier statements and resolve discrepancies. Process invoices, payments, and expense reports accurately and timely. Monitor and improve accounting processes and controls. Preferred candidate profile Bachelors degree in relevant field Travel and Tourism Industry Candidate Added Max Advantage Minimum 2 years of experience in a similar role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in relevant software/tools (e.g., MS Office, ExcelPro systems). Detail-oriented with excellent organizational skills. Demonstrates a positive attitude and willingness to learn.

Responsibilities Make outbound calls to existing / potential customers. Address customer inquiries and provide information about Mutual Fund products or services. Resolve customer issues or complaints in a professional and timely manner. Upsell or cross-sell products or services to increase sales revenue. Keep accurate records of all customer interactions and update the customer database. Follow up with customers to ensure satisfaction and encourage repeat business. Provide feedback to the customer service team regarding customer concerns or trends. Adhere to company policies and procedures during customer interactions.

Description We are seeking an experienced Education Counsellor to join our team in India. The ideal candidate will have 1-2 years of experience in educational counseling, providing guidance and support to students in making informed decisions about their academic and career paths. Responsibilities Provide guidance to students regarding educational opportunities and career paths. Conduct one-on-one and group counseling sessions to help students make informed decisions. Assist students in selecting appropriate courses and institutions based on their interests and abilities. Stay updated on the latest education trends and admission processes in India and abroad. Organize seminars to educate students on various educational topics. Collaborate with educational institutions to promote counseling services. Skills and Qualifications Bachelor's degree in Education, Psychology, or a related field. Strong interpersonal and communication skills to effectively interact with students and parents. Ability to understand student needs and offer appropriate educational solutions. Familiarity with various educational programs and admission processes. Proficiency in using counseling software and tools for managing student information. Empathy and patience to support students through their educational journey.

Description We are seeking a motivated and detail-oriented HR Executive to join our team. The ideal candidate will assist in various HR functions including recruitment, onboarding, employee engagement, and performance management. This role is crucial in supporting the HR department and ensuring a positive employee experience. Responsibilities Monitor and ensure compliance with all applicable labour laws, regulations, and internal policies. Develop, implement, and maintain HR policies and procedures. Conduct regular audits of HR records and practices to identify potential compliance issues. Provide compliance training and support to HR sta? and managers. Investigate employee complaints and assist in resolving compliance-related concerns. Maintain accurate and up-to-date employee documentation and files. Collaborate with internal departments on compliance matters. Stay current with changes in labour legislation and update company policies accordingly. Assist with internal and external audits or government investigations related to HR. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field 2-4 years of experience in HR or recruitment Strong understanding of HR practices and labor legislation Excellent communication and interpersonal skills Proficient in MS Office Suite (Word, Excel, PowerPoint) Experience with HR software and databases Strong organizational and time-management skills Ability to handle sensitive information with confidentiality Problem-solving skills and attention to detail

Description We are seeking a skilled HR Manager to join our team in India. The ideal candidate will have 2-5 years of experience in human resources management, demonstrating a strong understanding of HR practices and labor laws in the country. This role involves developing HR strategies, managing recruitment processes, and ensuring compliance with HR policies. Responsibilities Develop and implement HR strategies and initiatives aligned with the overall business strategy. Manage the recruitment and selection process to attract top talent. Support current and future business needs through the development, engagement, motivation, and preservation of human capital. Oversee and manage a performance appraisal system that drives high performance. Maintain pay plan and benefits program. Assess training needs to apply and monitor training programs. Ensure legal compliance throughout human resource management. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. 2-5 years of experience in HR management or related field. Strong understanding of HR practices and labor legislation in India. Excellent communication and interpersonal skills. Proficiency in MS Office and HR software (e.g., ATS, HRIS). Ability to handle sensitive information confidentially and ethically. Strong problem-solving skills and ability to make decisions based on data and analytics.

Our Purpose Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Real-Time Payments (RTP) offer immediate transfer and detailed messaging options for A2A (Account to Account) payments and are critical on Mastercard s journey for Multi-Rail Payments. Real Time Payments are categorized as Critical National Infrastructure for respective countries and requires high benchmark of resilience, availability, quality, and scalability. The Real Time Payments team is looking for a Lead Technical Program Manager with proven experience in Program Management. Are you: A self starter who is able to take full ownership of project plans without much need for Knowledge Transition/Training by self reading available documents. Able Conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio. Role All staff at Mastercard are expected to demonstrate Mastercard Way every day - create value for our customers, partners and colleagues; grow together to achieve our goals and move faston what matters most for our customers and Mastercard As Technical Program Manager, you will: Support multiple teams with implementation of agile rules - rules of scrum, build in quality and limiting work in progress. Be a trained team facilitator and be continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Enable cadence and Synchronization across multiple teams so the individual team s backlogs and solutions are understood, resolved, and integrated. Close collaboration with the product management to keep the backlog healthy, groomed and purged. Organize and accelerate a group of related product engineering backlog items or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations Facilitate alignment of dependencies between the program team and third parties, release managers and other teams outside of the train Create mechanisms to effectively report out and control execution. Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measurably improve, streamline, and/or eliminate excess processes. Utilize cross organizational mechanisms to describe and drive continuous improvements. Drive execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise. Be looked to as first point of contact for your team or area. and maintain the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the right all the audience at the right all times. Maintain backlogs as always on information radiators on batch size and flow of work. Understand the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Competently and independently represent team s services. Keep abreast of evolving technology landscape. Ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) Work with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Be able to get the inertia out and the epic in motion or able to get the entropy out and start the agile ceremonies for a calm and predictable delivery pattern Transform raw thoughts into clear and concise communications/instructions to the teams through backlog grooming. Can communicate with confidence 3+ levels up using transparent backlog. Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives Conflict resolution: Must be able to facilitate discussions and enable alternatives and different approaches Develop and maintain project management plans, including project timelines, budgets, and people allocation Identify, communicate and mitigate project risks Actively contribute to the Mastercard s SAFe and Agile community and knowledge base All About You The ideal candidate for this position should: Anticipate bottlenecks and adequately factor in contingency for unplanned delays Determine if success metrics are in place and if not, you work to define them Recognize discordant views and take part in constructive dialog to resolve them Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery. Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year Expert with scrum delivery Knowledge and skills using program management tools (JIRA, Confluence, AHA, etc.) Nice to have: Past experience in building and maintaining Critical National Infrastructure Past experience working in Payments Space Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus Work Schedules We currently operate a hybrid working pattern which allows colleagues to gain a work life balance with the requirement to work from the office and home for part of the week Open to working flexible hours that overlap with European time zones Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines. #RTP

Job Description Job Title Vice President - Agile Engineering Lead Location Pune, India Role Description About DWS Today, markets face a whole new set of pressures - but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change. Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment. Team / division overview The Chief Operating Office (COO) , CTO DWS Tech Division is a key enabler for DWS and is integral to the future success of the company by delivering world-class services across a set of key functions. It covers essential Technology and Operations capabilities, and aims to deliver a platform which is efficient, scalable, resilient and agile. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As a Agile lead, you would be responsible to facilitate and drive the group of agile leads and scrum master in implementing the agile best practices across multiple verticals. You will be accountable for one area and guide other areas for best practices, all the scrum ceremonies and promote the agile values within the team. You would coach the team to become self-organizing, build a culture of accountability, ownership and high performance. Key Responsibilities Facilitate scrum events - stand ups, sprint planning, reviews, retrospectives. Collaborate with product owners, developers and stakeholders to achieve the team goals in iterative way. Coach the team as required and ensure an effective conflict resolution. Drive retrospective session with data to bring in required process improvements. Bring the transparency with regular communication to all the stakeholders. Your skills and experience Skills You ll Need Must Have Overall experience of 10+ years with at 5+ years in the role of scrum master. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example numerous Burndown techniques, numerous Retrospective formats, handling bugs etc). Hands on with JIRA, confluence. Excellent communication and mentoring skills. Desirable skills that will help you excel Knowledge and/or experience with widely successful Agile techniques User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example numerous Burndown techniques, numerous Retrospective formats, handling bugs etc.) Prior experience as a developer or team lead. Educational Qualifications Bachelor s degree in Computer Science/Engineering or relevant technology science Technology certifications from any industry leading cloud providers How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Investigate HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation Independently manage assigned casework, bringing investigations to closure rapidly and definitively Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues Partner to engage in continuous improvement of communication vehicles and practices Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Customer service associates Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations The individual also will work re-actively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Be the custodian of the disciplinary grid and revise/update the grid based on the changes with the business. Design, collect, and analyze multiple levels of employee and stakeholder feedback Conflict resolution: Handle all conflicts impartially, ensuring fair resolution and promoting a harmonious workplace. Protecting the companys reputation: Demonstrate that the company takes employee concerns seriously and is committed to maintaining a safe and respectful work environment. Take steps to enhance the companys reputation and improve employee morale. Identifying systemic issues: Uncover patterns of behavior or systemic problems within the organization that may require systemic changes. Addressing these issues proactively for a healthier work environment and better employee satisfaction. Preventing future issues: Conduct thorough investigations, to identify the root causes of problems and implement preventive measures to avoid similar issues in the future. Save the company from potential legal liabilities. Mediation and communication: Act as mediators, facilitating communication between those involved in a dispute. Promote open dialogue, towards resolving conflicts amicably. Fairness and objectivity: Ensure that investigations are conducted impartially and without bias. Maintain trust among employees and prevent potential conflicts of interest. Management support: Offer guidance and support to TMs and supervisors, help them navigate complex employee-related issues effectively and in compliance with company policies and regulations. - At least 3-5 years direct experience in HR or employee relations, with a strong background in labor/employment law - Strong understanding of employee and labor law in India - Strong project and time management skills with the ability to multi-task and manage multiple projects across the different sites, while keeping stakeholder management at its best - Strong influencing and stakeholder management skills - Team player with strong written and oral communication skills. - Able to handle confidential information in a mature and professional manner, understanding business priorities and adjusting the HR/ER strategy as a result - Ability to navigate complex and ambiguous environments, ready to review and adjust strategy accordingly even in short term periods - Problem solving and analytical capability, experience in managing ambiguity and analyzing HR metrics to find root causes and develop short, medium and long-term plans - Have the ability to develop effective working relationships with employees at all levels - Have emotional intelligence and a proven hands-on attitude, be flexible and adaptable - Advanced degree in law or labor relations of advantage - Project Management experience of 3+ years

Brief about the Team & Fractal: Fractal Analytics is Leading Fortune 500 companies leverage Big Data, analytics and technology to drive smarter, faster and more accurate decisions in every aspect of their business. Fortune 500 companies recognize analytics is a competitive advantage to understand customers and make better decisions. We deliver insight, innovation and impact to them through predictive analytics and visual story-telling. Location: Mumbai on Technical Expertise: Cloud Platforms: Proficiency in AWS, Azure, and GCP, including the use of their respective management and deployment tools. Infrastructure as Code (IaC): Advanced skills in writing and maintaining Terraform scripts for infrastructure provisioning and management. Identity and Access Management (IAM): In-depth knowledge of IAM policies and best practices, particularly with the principle of least privilege. Hybrid Cloud Solutions: Experience with designing and implementing hybrid cloud environments that integrate on-premises and cloud-based resources. Cost Optimization: Ability to implement cost-saving measures and optimize cloud resource utilization. Cloud Security: Strong understanding of cloud security protocols, compliance standards, and best practices, including the deployment of application protection platforms like PRISMA. Monitoring Tools: Familiarity with infrastructure monitoring and management tools such as Site24x7 and Cloud Aware. DevSecOps: Knowledge of DevSecOps principles and tools to integrate security into the development lifecycle. Microservices Architecture: Competence in converting monolithic applications to microservices architecture. Leadership and Management: Team Leadership: Proven experience in leading and managing technical teams, with a focus on building and nurturing talent. Project Management: Ability to manage complex projects, including cloud migrations and infrastructure transitions during mergers and consolidations. Vendor Management: Strong negotiation skills and experience in working with cloud service providers for strategic procurement and cost management. Strategic Planning: Skill in forecasting cloud expenses and engaging with company executives to align cloud strategies with business objectives. Collaboration and Communication: Stakeholder Engagement: Ability to collaborate effectively with security teams, CISO, CIO, Head of IT, and business verticals to develop and implement infrastructure guidelines. Interdepartmental Coordination: Partnering with network, server, and endpoint teams to deliver integrated solutions. Training and Development: Proficiency in identifying skill gaps and providing or facilitating appropriate training and professional development opportunities for team members. Business Acumen: Marketplace Strategy: Experience in listing products on Cloud Marketplaces to enhance customer reach and drive sales. Business Reviews: Capability to create and present comprehensive Quarterly Business Review presentations showcasing cloud achievements and initiatives. Soft Skills: Problem Solving: Excellent analytical and problem-solving skills. Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to a non-technical audience. Adaptability: Flexibility to adapt to changing technologies and business needs. Conflict Resolution: Skill in resolving team issues and conflicts in a constructive manner. Certifications: Relevant industry certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Professional Cloud Architect, or similar credentials may be highly beneficial for this role.

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Finance team is a passionate, high-performing group committed to supporting PowerSchool operations through accurate and timely financial transaction management. The team provides critical business guidance on a br oad range of accounting, reporting, and analytical projects, ensuring the integrity of financial data. Responsibilities Description The Accounts Receivable Associate is accountable for optimizing the maximum cash collection from PowerSchool customers. This position serves as a main customer contact regarding invoicing and payments, while handling large volumes of calls and emails. The Accounts Receivable Associate will need to work directly with customers and be able to correctly analyze invoices, payments, and credit memos. The successful candidate must be able to communicate effectively, work independently, and be capable of meeting strict deadlines. Essential duties and responsibilities include the following . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Plan, analyze and collect on past due accounts while adhering to the Accounts Receivable policies and processes Accountable for reducing delinquency of assigned accounts Monitor and action late promise to pay Initiate past due payment notices to relevant parties Establish and maintain effective and cooperative working relationships with customers and internal stakeholders Provide excellent customer service via incoming and outgoing phone/e-mail communications Research, resolve and respond to issues identified from customers and internal stakeholders in a timely man ner Inform customers of their payment status and timelines for repayment Contact c ustomers to follow up on payments Negotiate payment plans when requested by customer Address questions, complaints, or suggestions Monitor and resolve financial discrepancies Update and review all accounts to ke ep s detailed notes and records of all communications and actions up to date. Inform upper management and leaders when legal action is needed Follow up on legal matters and update records Utilize dynamic decision-making and impeccable judgement to ensure business compliance and customer retention Identify process improvement opportunities in the collection process Participate in team meetings Perform other assigned task s and duties necessary to support the Accounts Receivable Department Qualifications Minimum Qualifications 1 year or less of relevant and related work experience. Associate s degree or equivalent, or equivalent years of relevant work experience. Preferred Qualifications High school diploma or equivalent; bachelors degree in finance, business, or related field preferred 1-3 years prior experience as an A /R Associate or in a related field in a business-to-business commercial role Experience with Salesforce and/or NetSuite preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software Ability to prioritize and manage multiple tasks at the same time Self-motivated and self-directed; able to work without supervision Excellent customer service and conflict resolution skills St rong oral and written communication skills Ability to identify and resolve complex problems re quiring changes in priorities and workflow, or partnering with other business unit s EEO Commitment EEO Commitment PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.

The QA Manager will be responsible for managing the team of Quality Assurance engineers who are responsible for designing and implementing manual and automated test cases and defining corrective actions to ensure product quality. What you will do: 12+ years experience, Mastery of Assoc. Manager, Product QA duties and responsibilities. Leads manages a team of Quality Assurance engineers. Manages the release process from field tests through general release. Estimates, prioritizes, plans, and coordinates quality testing activities. Review requirements, specifications, and technical design documents to provide timely and meaningful feedback to development. Creates detailed, comprehensive, and well-structured test plans and test cases. Identifies, records, and documents defects and defect resolution. AOP Planning Conflict resolution between teams ensures the smooth functioning of the team. Plans and works with individuals to progress their careers following their career plans. It seeks to enhance operational efficiency by identifying areas for process improvement within the QA team and implementing best practices. Ensures the QA processes and deliverables comply with industry standards and regulatory requirements. Monitors and analyzes customer feedback and issues to continually improve the quality of the software from a user perspective. Creates and fosters a professional passionate quality assurance environment. Strong Communication skills to communicate their findings clearly and concisely to both technical and non-technical audiences. Demonstrates a problem-solving mentality and passion for quality. Retail Domain exp Hands on exp with some of the AI implementation / AI knowledge Good understanding of Devops and Cloud Ops What you will need to succeed: Ability to develop and mentor others. Strong knowledge of software QA methodologies, tools, automation, and processes. Strong communication skills, analytical skills, and thorough understanding of product development. Advanced knowledge of metrics as well as validation and verification techniques Excellent writing skills. Desired skills: 12+ years applicable experience and demonstrated success/knowledge. 3+ years managing and developing employees. 3+ years of specialized/industry experience. Bachelor s degree (or equivalent experience). #LI-CD1 #LI-HYBRID About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Chaithra D B, Smitha Machaiah

Job Title: React + Node.js frontend Developer Job Location: Jaipur About the Project: We require a highly skilled Node Js / NPM Developer with deep expertise in configuring, optimizing, and maintaining a TypeScript-based React + Node.js application , managing, setting up PostgreSQL connections, and ensuring best practices across the entire stack. Key Responsibilities: Configure and optimize the full-stack project structure (frontend + backend) using npm and Vite . Efficiently work with TypeScript (.tsx, .ts) files in both frontend and backend. Handle complete npm package management for frontend and backend (installations, conflict resolution, updates). Setup and configure PostgreSQL databases for local development and production use. Troubleshoot and optimize build processes with Vite for frontend. Assist in creating and maintaining scalable component-based architecture and service layers . Implement secure API integrations, manage environment variables, and follow deployment best practices. Technical Skills Required: React.js (Functional Components, Hooks/props) Node.js (Backend Development using TypeScript) TypeScript (Advanced level: type safety, interfaces, generics) PostgreSQL (Database setup, schema design, query optimization) Vite.js (Frontend bundling, configuration, optimization) Axios /Fast (API communication handling) Tailwind CSS / SCSS (Frontend styling basics) Good to Have (Bonus Points): Experience with authentication (JWT, OAuth2). Knowledge of database migrations (like using Prisma, Knex.js, or Sequelize). Basic understanding of local hosting servers , PM2 process manager, OS . Experience Level: Minimum 2+ years of professional experience in Full-Stack Development. Must have worked on at least 2 large-scale React + Node.js projects using TypeScript. Real project experience configuring Vite for production frontend builds is mandatory . Soft Skills: Strong ownership and positive mindset. Clear written and verbal communication skills. Problem-solving attitude with a focus on delivering solutions. Ability to independently manage tasks and collaborate with other team members.

Job Title : HR Generalist Location : Kochi (Hybrid) Salary : 35,000 - 45,000 per month Job Type : Full-time Shift Timings : 9.30pm - 5.30am IST (U.S. Shift) Overview We are seeking a skilled and dynamic HR Generalist to join our team in a hybrid working model. This role is crucial in supporting our U.S.-based operations by managing core HR functions, ensuring compliance, and fostering a seamless experience for employees. The ideal candidate will bring expertise in HR operations, excellent communication skills, and a commitment to creating a positive work environment. Job Summary As a HR Generalist , you will be responsible for supporting the HR department in ensuring smooth and efficient business operations. This role involves handling various responsibilities in employee onboarding, employee relations, compliance, benefits administration, and HR projects. The HR Generalist will act as a point of contact for employees and leadership, providing guidance on HR policies and procedures while fostering a positive workplace culture. Key Responsibilities Employee Relations Serve as the primary contact for employee inquiries, concerns, and conflict resolution. Mediate disputes and provide counsel to managers and employees on performance, policies, and workplace issues. Promote a positive work environment aligned with company values. Onboarding Conduct new hire orientations and ensure a seamless onboarding experience. Manage end to end onboarding for new hires Compliance & Policies: Ensure compliance with federal, state, and local employment laws and regulations. Maintain and update HR policies and the employee handbook. Ensure staff have adequate training sessions on workplace compliance and harassment prevention. Benefits Administration: Assist in the administration of employee benefits, including health insurance, retirement plans, and wellness programs. Manage open enrollment and employee benefits inquiries. Liaise with payroll team on employee benefits Conduct periodic audits HR Operations: Maintain accurate employee records systems and ensure data confidentiality. Generate HR metrics and reports to support strategic decision-making. Participate in the development and implementation of HR initiatives, programs, and events. Performance Management: Support the performance review process , ensuring timely completion of review processes. Support the business unit by providing all relevant data related to staff Separation Be responsible to negotiate with staff and be able to retain them as appropriate ,escalate to supervisors on situations Ensure attrition rate in controlled Desired Candidate Profile Bachelor's degree or Master's degree in Human Resources, Business Administration, or a related field. Minimum of 3-4 years of experience in core HR functions. Strong knowledge of US labor laws and HR best practices. Exceptional interpersonal and communication skills. Certification (e.g., PHR, SHRM-CP) is a plus. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and HRIS systems. Strong problem-solving and organizational skills. Ability to work independently in a fast-paced, dynamic environment. Salary & Benefits Monthly Salary: 35,000 - 45,000 Medical insurance coverage Annual performance bonus Paid time off Additional Requirements: Availability to work night shifts is mandatory. US HR Ops experience is mandatory

Experienced HR Manager needed to lead recruitment, employee relations, performance management and HR policies Drive strategic initiatives, ensure compliance and foster a positive workplace culture. Strong leadership and communication skills required.

We are seeking a Service Desk Analyst to provide first-line support to end users by resolving technical issues, answering queries, and ensuring excellent customer service through various communication channels, including email, phone, and chat. The ideal candidate will be proactive, customer-focused, and able to work efficiently in a dynamic environment. Key Responsibilities: Respond to customer queries/issues via email, phone, and chat in a professional and timely manner. Ensure adherence to phone/chat SLAs and provide first-contact resolution whenever possible. Log and track incidents using the Service Management tool and escalate when necessary. Communicate expected response times and keep users informed of progress. Use knowledge base tools and technical resources to identify and resolve incidents effectively. Follow best practices in ticket management, ensuring daily updates and consistent follow-up. Attend team meetings and actively contribute to team goals and improvements. Coordinate efficiently with other resolution groups to ensure minimal call transfers and timely updates. Maintain daily logs of tasks performed and submit them to supervisors as required. Manage and monitor the entire service request lifecycle, ensuring adherence to SLA commitments. Clearly communicate challenges or delays to supervisors as they arise. React to change productively and complete other tasks as assigned. Deliver outstanding customer care and service at all times. Provide shift handover reports and ensure equal distribution of work during shifts. Adhere to company policies, SOPs, and data confidentiality standards. Collaborate with peers to maintain high-quality support standards. Take ownership of self-development through daily tasks, training, and learning tools. Be punctual and available at the scheduled shift start time. Required Skills Qualifications: Proven experience in customer support or a service desk role. Strong problem-solving and conflict-resolution skills. Familiarity with CRM and ITSM tools (e.g., ServiceNow, Zendesk, Salesforce). Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Strategic thinking with strong analytical abilities. Bachelor s degree in any field.

Position Overview The Scrum Master must have excellent Scrum framework knowledge. This includes all its techniques and artifacts. It s also essential that the Scrum master has the ability to coordinate projects and people with a determination to deliver. They must invest in Agile frameworks and be strong communicators and capable leaders. We seek an experienced Scrum master to guide and oversee Scrum teams. As the Scrum master, you ensure that the development teams adhere to Scrum framework values and follow agile practices. You must also mentor and motivate teams to improve processes. In addition, you must facilitate decision-making processes and meetings and eliminate team impediments. To be a successful Scrum master, you must have a firm understanding of Agile practices. Your responsibility is to manage and mentor development teams. This job requires excellent problem-solving, interpersonal, and project management skills. The Scrum Master is expected to: Manage each project s timeline and scope. Coordinate sprints, daily stand-ups, and retrospective meetings. Ensure quality Scrum execution story cards. This includes the Definition of Done and Readiness. They must also commit to on-time delivery. Coach team members about Agile frameworks. Facilitate effective collaboration and internal communication. Handle external communication with stakeholders and customers. Work together with product owners to handle new requests and backlogs. Remove obstacles and resolve conflicts that occur. Help teams implement effective changes. Ensure deliverables are of quality standards by the end of every sprint. Help development teams to attain a higher level of Scrum maturity. Create a productive environment where team members feel confident and enjoy product work. Requirements 2+ years of experience as a scrum master Degree in computer engineering, computer science, or a related technical discipline. Must have experience in the Scrum master role. Must be familiar with software development. Strong knowledge of Scrum artifacts and techniques. These may include the Definition of Done, backlog refinement, user stories, and automated testing. Excellent knowledge of additional Agile frameworks, such as Crystal or XP. Excellent servant leadership and presentation skills. Conflict-resolution and problem-solving abilities. Outstanding organizational skills. Scrum master certification is an advantage.

Technical 1. SOR/Drawing release - Timely finalization of Supplier Inputs & Cost feasibility inputs in co-ordination with PEL 2. Technical Sign-off - Timely completion of technical sign-off along with PEL & COE with capable suppliers meeting the TCP targets Techno-commercial 1. Quote Synthesis - Ensure quality and timely submission of Quote Synthesis (Incl - Supplier feedback, Capex/Investment, Part pricing, & Process) along-with CDMM delivery team. 2 . Ensure supplier capacity to supply parts as per projected volume in time & at scale 3. Decision on cost trade-off for the commodity to minimize TCP deviations at vehicle level 4. Ensure the underlying assumptions of SBC, SOR, & QS are similar To monitor QCD performance of project on a periodic basis Commercial 1. Supplier Panel &VOB : Co-ordinate with CDMM, SSU for timely closure of project VOBs with the help of PSL 2. Ensure only the suppliers meeting the technical sign-off gets on-boarded. Part Development 1. Maintain the part-wise BOM & meet the associated Capex related to the part development 2. Delivery as per the material cost targets and investments for bought-out parts 3. Delivery of the right quality of parts w. r. t. Project MRD in co-ordination with CDMM delivery team 4. Ensure timely completion of vendor PPAP & Handover to SQE/SCM - Work closely with CDMM delivery team Other Business Decisions 1. Project Budget Estimation - Provide Part development related inputs to PPH for business case preparation 2. System-level target drill down - Provide inputs on techno-commercial feasibility to PEL 3. Make Vs Buy Decision - Timely inputs for the finalization of Make Vs Buy inline with platform TCP targets, in co-ordination with PPH, PMH, & CDMM Counterparts Experience 10-12 years Industry Preferred Qualifications Bachelor of Engineering. Any management qualification would be added advantage. General Requirements Leadership Very good leadership skills with excellent communication Good Negotiation skills Good interpersonal skills and team player Conflict resolution

Job Introduction: Department : Operation Location: Pune (Need to look after PAN India sites) Designation: Key Account Manager Areas of Responsibility: Security Program Development: Spearheaded the creation and management of a robust security program to protect organizational assets from various threats. Risk Assessment : Conducted comprehensive security risk assessments, collaborating with internal and external teams to identify vulnerabilities and continuously improve security measures through audits and reviews. Incident Investigation : Led investigations into reported crimes, injuries, theft, and unusual incidents, ensuring thorough analysis and case management on an individual basis. Resource Management : Determined and allocated investigative resources effectively to meet case objectives, ensuring optimal outcomes. Surveillance Operations : Utilized physical, behavioral, and electronic surveillance methods to gather pertinent information for investigations. Patrol and Observation : Performed regular security patrols to deter theft, embezzlement, sabotage, and trespassing while observing and reporting any unlawful activities. Access Control : Managed access to protected premises, ensuring only authorized individuals were permitted entry. Crowd Control : Executed effective crowd control measures in public areas to maintain safety and order. Incident Response : Investigated and took lawful action on accidents, incidents, trespassing, and suspicious activities, maintaining compliance with Security Protocols. Crisis Management : Neutralized situations calmly and tactfully, utilizing common sense and sound judgment to protect individuals and property. Safety Monitoring : Monitored for safety hazards, fire risks, and other security-related situations, proactively addressing concerns. Customer Assistance: Provided assistance to customers, employees, and visitors, ensuring their safety and addressing any concerns. Reporting: Prepared detailed reports outlining critical findings, identifying process gaps, and providing strategic recommendations to senior management and stakeholders. Mitigation Strategies : Recommended and implemented security protocols, policies, and procedures to prevent future incidents. Database Management: Maintained an accurate database of fraud incidents, security breaches, threats, and accidents to inform ongoing risk management efforts. Process Improvement: Identified and implemented opportunities for investigative process improvements, enhancing efficiency and effectiveness. Candidate must have: . Presentable, having very good communication skill, .Thorough security knowledge. . Technology and electronic security knowledge . Access control system. . Risk assessment . Vendor management. . Stakeholder engagement. . Conflict resolution skill. . People management . Crisis Management. . Emergencing handling management . Good knowledge in Ms. Office . Expert in report preparation for MBR & QBR ,etc . High in Moral and ethics Eligibility Criteria: Graduation from any stream