1277 Conflict Resolution Jobs - Page 48

Hello Visionary! We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. We provide support in Project Services and Transformation, Digital Solutions and Delivery Management. We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. You'll make a difference by: Work closely with project managers and other team members to develop and maintain project schedules. Monitor project progress against plan and recommend adjustments as necessary. Identify critical path activities and potential schedule risks. Develop and analyze resource-loaded schedules (for critical project only), incorporating resource constraints and availability. Ensure project schedules are properly integrated and aligned with overall program schedules. Develop and maintain project baseline schedules and performance measurement baselines. Analyze scheduling data and produce reports for management/Project teams. Participate in project status meetings and provide input on schedule-related issues. Coordinate with project teams to ensure schedule adherence and identify and resolve conflicts. Provide schedule-related inputs for contract deliverables. Ability to handle multiple project at the same time. Your success is grounded in: You should be PMI Certified. You will be a project manager delivering Project Transitions, IT tool implementations and providing project management support on small (simple,moderate and complex) projects for Siemens Internal partners. You should have exposure to end-to-end coordination and management of projects, change management, process management and stakeholder management. You should be accurate in project reporting, managing project timeline and budgets of medium complexity. You should have a good understanding of all the project management knowledge areas and should have demonstrated these in your previous projects. You should have the ability to deal and communicate effectively with complex organizational environments that may at times be ambivalent or political. Excellent team player; able to work with virtual and global cross functional organizations, but ability to work independently on their topic and be proactive. Proficiency in MS Office, MS Visio, MS Project Application. Excellent Verbal and written Communication skills. 2-3 years of relevant experience. Project management ( IT or ITES ). PMI Training and certification Mandatory/Preferable. Agile SCRUM Master certification preferrable. Join us and be yourself! This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Mandatory skills Scrum master(4+years),Software Lifecycle, Software Designing ,GIT HUB A Scrum Master with GitHub expertise plays a crucial role in facilitating Agile development processes while ensuring seamless collaboration using GitHub for version control and CI/CD. They act as a servant leader, helping development teams follow Scrum principles while leveraging GitHub for better collaboration, automation, and code management. Role of a Scrum Master (GitHub) A Scrum Master's primary role is to coach, guide, and facilitate Agile teams in following Scrum methodologies while ensuring seamless version control and automation workflows through GitHub. They remove impediments, promote Agile best practices, and ensure smooth project execution. Key Focus Areas :- Facilitating Scrum ceremonies (Daily Standups, Sprint Planning, Reviews, Retrospectives).- Coaching the team on Agile principles and Scrum best practices.- Managing and optimizing GitHub repositories, workflows, and CI/CD pipelines.- Identifying and removing impediments affecting the Scrum team's progress.- Ensuring cross-team collaboration and continuous improvement.- Supporting Product Owners and Developers in backlog refinement and prioritization. Responsibilities of a Scrum Master (GitHub Expertise) :1. Facilitating Scrum Events & Agile Adoption - Organize and facilitate Scrum ceremonies:a. Daily Standups - Ensure effective communication and progress tracking.b. Sprint Planning - Help teams define sprint goals and prioritize work.c. Sprint Review - Assist in gathering feedback from stakeholders.d. Sprint Retrospective - Drive continuous improvement discussions.- Ensure the team follows Agile and Scrum methodologies.- Coach the team on Scrum values, Agile principles, and best practices.- Promote self-organization and accountability within the team.2. GitHub Repository & Branch Management - Set up and manage GitHub repositories, ensuring proper branching strategies (e.g., Git Flow, Trunk-Based Development).- Enforce best practices for commit messages, pull requests, and code reviews.- Guide teams on handling merge conflicts, rebasing, and branching strategies.- Ensure proper documentation of codebase and workflow guidelines in GitHub Wiki or README files.3. Continuous Integration & Continuous Deployment (CI/CD) with GitHub - Set up and maintain GitHub Actions for CI/CD automation.- Monitor and improve deployment pipelines, automated testing, and build processes.- Work closely with DevOps teams to ensure smooth deployment and rollback strategies.- Integrate GitHub with Jira, Trello, Slack, or other project management tools for enhanced workflow visibility.4. Team Collaboration & Communication - Act as a bridge between developers, testers, and Product Owners to align priorities.- Promote transparent communication and knowledge sharing through GitHub Issues, Discussions, and Wikis.- Encourage peer code reviews and collaborative debugging via GitHub Pull Requests.- Ensure team members resolve conflicts and blockers efficiently.5. Removing Impediments & Driving Continuous Improvement - Identify and eliminate roadblocks affecting the team's progress.- Implement Agile metrics like Velocity, Burn-down Charts, Cycle Time, and Lead Time to improve productivity.- Encourage experimentation and feedback loops for process improvements.- Foster a culture of innovation and learning within the team.Soft Skills Required for a Scrum Master (GitHub Expertise) A Scrum Master must possess strong soft skills to effectively lead teams, resolve conflicts, and ensure seamless collaboration.1. Communication & Collaboration - Why It's ImportantThe Scrum Master acts as a facilitator, ensuring that team members, stakeholders, and leadership are aligned.- Encouraging open discussions in GitHub Issues, PR comments, and team meetings.- Clearly explaining Agile principles, goals, and expectations.- Ensuring smooth collaboration between developers, testers, and product owners.2. Leadership & Servant Leadership - Why It's ImportantA Scrum Master doesn't manage the team but leads by serving-helping the team to succeed. - Removing roadblocks and ensuring smooth project progress.- Leading teams without authority, building trust, and fostering accountability.- Encouraging ownership and decision-making among developers.3. Problem-Solving & Critical Thinking - Why It's ImportantTeams face technical, process, or collaboration issues that require quick resolution.- Helping the team resolve Git-related challenges (e.g., merge conflicts, versioning issues).- Identifying and eliminating process inefficiencies.- Finding solutions for CI/CD failures and deployment issues.4. Adaptability & Continuous Learning - Why It's ImportantTechnology, tools, and Agile practices are constantly evolving.- Staying updated with GitHub advancements (Actions, Security features, API updates).- Learning new Agile frameworks (SAFe, LeSS, Kanban).- Adapting to different team dynamics and business needs.5. Emotional Intelligence & Conflict Resolution - Why It's ImportantTeams may have disagreements; a Scrum Master must mediate and resolve conflicts effectively.- Actively listening to team members and addressing concerns.- Handling disagreements in pull requests, code reviews, and sprint retrospectives.- Encouraging constructive feedback and team harmony.6. Time Management & Prioritization - Why It's ImportantScrum Masters juggle multiple responsibilities, from Agile facilitation to GitHub management.- Prioritizing backlog grooming, sprint planning, and GitHub tasks.- Ensuring sprint deadlines are met without compromising quality.- Managing interruptions and keeping teams focused on sprint goals.ApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

About The Role Agency Manager - Debt Collection (Outsourcing Management). LocationMarol, Andheri East, Mumbai. ExperienceMinimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies. Additional CertificationDRA Certificate (added advantage). Key Responsibilities: Outsourcing Management: - Manage relationships with outsourced debt collection agencies. - Onboard and evaluate new agencies for suitability and performance. - Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs. Performance Monitoring: - Track the performance of agencies in different DPD buckets. - Analyze recovery metrics and ensure agencies meet assigned recovery targets. - Conduct regular performance reviews and implement corrective actions when needed. Compliance and Quality Control: - Monitor agencies for adherence to regulatory requirements and company compliance standards. - Ensure customer interactions are professional, ethical, and compliant with industry norms. - Conduct periodic audits and checks to maintain quality in the debt collection process. Collaboration and Coordination: - Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations. - Provide agencies with necessary data, tools, and resources for effective recovery. - Address escalated cases or customer grievances related to agency interactions. Strategy and Process Improvement: - Develop and implement strategies to optimize recovery through outsourced partners. - Identify process bottlenecks and recommend improvements to enhance efficiency. - Drive innovation by introducing tools, technologies, or practices to improve agency performance. Reporting and Analysis: - Prepare and present periodic reports on agency performance, recovery trends, and challenges. - Analyze data to derive insights and refine strategies for better results. - Maintain detailed records of agency activities and customer recovery efforts. Training and Development: - Provide regular training and updates to agency staff on company policies, processes, and regulatory changes. - Organize workshops or refresher sessions to align agency operations with company goals. Key Skills and Requirements: - ExperienceMinimum 5 years in debt collection, with at least 2 years managing outsourced agencies. Technical Skills: .- Proficiency in Excel for data analysis and reporting.- Experience with CRM systems and dialer tools.Leadership Skills: - Strong ability to manage multiple agencies and drive results.- Excellent negotiation and conflict resolution skills.Communication Skills: - Fluent in English and regional languages.- Effective communication and interpersonal skills for managing external partners.CertificationDRA Certificate is an added advantage.Work EthicStrategic thinker with strong organizational and time management skills.Job Perks:- Competitive salary with performance-based incentives.- Opportunity to work in a dynamic and fast-growing fintech environment.- Exposure to innovative debt recovery strategies and practices.Job LocationMarol, Andheri East, Mumbai.ApplySaveSaveProInsights

Role Team leader Customer service. Role Summary:- The Team Lead - Customer Service is responsible for managing a team of customer service agents, ensuring high-quality support to customers, meeting performance targets, and driving team success.- The role involves coaching agents, monitoring service levels, resolving escalations, and ensuring customer satisfaction in a fast-paced contact centre environment. Key Responsibilities:. Team Management:- Supervise, guide, and motivate a team of customer service agents.- Monitor daily operations to ensure team members meet their KPIs, including call handling, resolution time, and quality scores.- Schedule and manage agent shift to ensure coverage during peak hours. Performance Monitoring and Coaching:- Conduct regular performance reviews and one-on-one coaching sessions.- Provide constructive feedback to improve agent performance, communication skills, and customer-handling abilities.- Identify areas for training and skill development. Customer Issue Resolution:- Handle escalated customer queries and complaints to ensure quick and satisfactory resolutions.- Analyse recurring issues and suggest process improvements to minimize escalations. Performance Reporting:- Prepare and share team performance reports, including productivity, quality, and customer satisfaction metrics.- Highlight areas of concern and recommend solutions to improve performance. Process Improvement:- Collaborate with the operations and quality teams to streamline processes and enhance customer experience.- Ensure compliance with company policies, contact centre protocols, and customer service best practices. Motivation and Team Engagement:- Build a positive and energetic work environment that fosters teamwork and high morale.- Recognize and reward top-performing agents to maintain team motivation. Qualifications and Skills: Education:.- Bachelor's/Masters degree or equivalent experience in a related field. Experience:- 2-3 years of experience in a contact center or customer service environment.- Minimum 1 year in a leadership or team management role. Skills Required:- Strong leadership and people management skills.- Excellent verbal and written communication skills.- Problem-solving and conflict resolution abilities.- Ability to analyse performance metrics and provide actionable feedback.- Proficiency in using CRM tools, contact centre software, and Microsoft Office Suite. Behavioural Traits:- Customer-focused with a positive attitude.- Ability to stay calm under pressure and manage a fast-paced environment.- Strong decision-making skills and accountability.- Adaptable to process changes and business needs.Key Performance Indicators (KPIs):- Team Productivity (Average Handling Time, First Call Resolution).- Customer Satisfaction Scores (CSAT).- Quality Assurance Scores. Agent Attendance and Retention. Benefits:- Competitive salary and performance incentives.- Health and wellness benefits.- Growth and career development opportunities.- A collaborative and supportive work environment.ApplySaveSaveProInsights

About The Role :. Agency Manager - Debt Collection (Outsourcing Management). LocationMarol, Andheri East, Mumbai. ExperienceMinimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies EducationGraduate in any discipline Additional CertificationDRA Certificate (added advantage). Key Responsibilities:.- Outsourcing ManagementManage relationships with outsourced debt collection agencies.- Performance MonitoringTrack the performance of agencies in different DPD buckets.- Compliance and Quality ControlMonitor agencies for adherence to regulatory requirements and company compliance standards.- Collaboration and CoordinationAct as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations.- Strategy and Process ImprovementDevelop and implement strategies to optimize recovery through outsourced partners.- Reporting and AnalysisPrepare and present periodic reports on agency performance, recovery trends, and challenges. Training and DevelopmentProvide regular training and updates to agency staff on company policies, processes, and regulatory changes. Key Skills and Requirements:. ExperienceMinimum 5 years in debt collection, with at least 2 years managing outsourced agencies. EducationGraduate in any discipline. Technical Skills: Proficiency in Excel for data analysis and reporting. Experience with CRM systems and dialer tools. Leadership Skills: Strong ability to manage multiple agencies and drive results. Excellent negotiation and conflict resolution skills. Communication Skills: Fluent in English and regional languages. Effective communication and interpersonal skills for managing external partnersApplySaveSaveProInsights

ICON plc is a world-leading healthcare intelligence and clinical research organization Were proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development, Job Title: Senior Clinical Data Science Programmer [ Elluminate] Location : Chennai/ Bangalore What you will be doing: Strong SQL skills working in the clinical data management environment, In depth knowledge of Visualization Design and good understanding of end-to-end data flow in Data management, Strong technical experience with Data Management Reports and Listings such as Clean Patient Tracker, DM Metrics , coding listings etc High attention to detail including proven ability to manage multiple, competing priorities, Experience working in a matrix environment and collaborating across functions and organizations, including demonstrated ability to influence without authority, Knowledge of GCP and other regulations Good knowledge of CDISC, SDTM standards, Excellent written and oral communication skills Demonstrated leadership, problem solving, conflict resolution, and team building skills, Required Skills Elluminate desired, Spotfire, Qlik , Tableau, working in the biotechnology or pharmaceutical industry, You are: Any life science graduation 5+ Years of experience must Location : Chennai/Bangalore What ICON Can Offer You Our success depends on the quality of our people Thats why weve made it a priority to build a diverse culture that rewards high performance and nurtures talent, In addition to your competitive salary, ICON offers a range of additional benefits Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family, Our Benefits Examples Include Various annual leave entitlements A range of health insurance offerings to suit you and your familys needs Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your familys well-being Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others Visit our careers website to read more about the benefits of working at ICON: https://careers iconplc /benefits At ICON, diversity, inclusion & belonging are fundamental to our culture and values Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities We're proud of our diverse workforce and the work weve done to become a more inclusive organisation Were dedicated to providing an inclusive and accessible environment for all candidates ICON is committed to providing a workplace free of discrimination and harassment All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below, https://careers iconplc /reasonable-accommodations Interested in the role, but unsure if you meet all of the requirementsWe would encourage you to apply regardless theres every chance youre exactly what were looking for here at ICON whether it is for this or other roles,

KEY ACCOUNTABILITIES Work closely with business teams, product teams, and engineering to crystallize scope and feature sets. Establish schedules for delivery, track milestones and report on them. Have a full handle on the execution plan of large business programs end to end, in addition to being able to keep an eye on projects being handled by junior program managers. Build a strong rapport across multiple departments, resolve conflicts, and come up with ways to unblock projects by rallying the right set of people. Understand business objectives and be able to make trade-offs that will maximize business value, while minimizing delays. Possess enough domain and technical knowledge to be able to challenge viewpoints, and to be able to suggest alternatives. Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Founder’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies Perform other related duties as assigned QUALIFICATIONS, EXPERIENCE AND SKILLS Bachelor's degree in Science, Engineering or Technology. Having launched large revenue generating initiatives in the past, from scratch. Having mentored junior program managers. MBA with Supply Chain work or ecommerce experience a big plus. 7-9 years of program management experience in technology companies with background in international trade, ecommerce, & logistics. Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. Strong oral and written communication skills to influence others, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement. Be able to report on progress, and push for delivery, while maintaining relationships. Exceptional passion for delivering world-class customer experiences. #LI-AK1

We’re hiring a Customer Support Manager to lead and scale a new team handling . Ensure quality, train agents, manage performance, and drive operational excellence in a fast-growing customer service setup.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Experience15+ years Job SummaryWe are seeking an accomplished Senior Director with extensive experience in development management to lead and oversee the design of complex, large-scale projects. The ideal candidate will have a proven track record of successfully managing multi-disciplinary design teams, driving project success, and delivering exceptional value to clients across various sectors. Key Responsibilities Provide strategic leadership and direction for the design of multiple complex projects simultaneously, ensuring alignment with client objectives and organizational goals. Develop and implement project strategies, methodologies, and best practices to optimize project delivery and maximize value. Lead business development initiatives, including proposal preparation, client presentations, and contract negotiations. Foster and maintain strong relationships with key stakeholders, including clients, partners, contractors, and regulatory bodies. Review, manage and contribute excellence in design. Oversee project financials, including budgeting, forecasting, and profitability analysis. Manage and mentor project teams, fostering a culture of excellence, innovation, and continuous improvement. Identify and mitigate project risks during design development, and solutioning complex challenges. Ensure compliance with legal, regulatory, and company policies across all project activities. Drive innovation in project designs, leveraging emerging technologies and industry trends. Represent the company at industry events and contribute to thought leadership initiatives. Qualifications Bachelors degree in Engineering, Architecture, or related field. Masters degree preferred. Minimum of 15 years of experience in design and development management services, with at least 5 years in a senior leadership role. Proven track record of successfully delivering large-scale, complex projects across various sectors (e.g., commercial, industrial, mixed use). Strong understanding of the entire project lifecycle, from conceptualization to completion. Extensive knowledge of project management methodologies, tools, and best practices. Demonstrated ability to lead and motivate multi-disciplinary design teams. Excellent financial acumen and experience understanding substantial project budgets. Strong negotiation and conflict resolution skills. Advanced proficiency in design management software and tools. Professional certifications such as registered architect, member of appropriate design institute, or similar Skills: Exceptional leadership and strategic thinking abilities Outstanding communication and interpersonal skills Strong analytical and problem-solving capabilities Ability to operate effectively in high-pressure environments Excellent organizational and time management skills Proficiency in data analysis and reporting Strong presentation and public speaking skills Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job TitleAssistant Manager - Interior/MEP Experience4-5 years Job SummaryWe are seeking an experienced Project Manager specializing in Interior and MEP (Mechanical, Electrical, and Plumbing) projects to join our dynamic team. The ideal candidate will have a proven track record of successfully managing complex interior fit-out and MEP projects from inception to completion. Key Responsibilities: Lead and oversee interior fit-out and MEP projects, ensuring they are delivered on time, within budget, and to the highest quality standards. Develop and maintain project schedules, budgets, and resource allocation plans. Coordinate with architects, designers, engineers, contractors, and clients to ensure smooth project execution. Manage project risks and develop mitigation strategies. Conduct regular site visits to monitor progress and ensure compliance with design specifications and building codes. Prepare and present project status reports to stakeholders and senior management. Negotiate and manage contracts with vendors and subcontractors. Ensure adherence to safety regulations and quality control standards throughout the project lifecycle. Resolve conflicts and address issues that arise during project execution. Implement and maintain project management best practices and methodologies. Qualifications: Bachelors degree in Engineering, Architecture, Construction Management, or related field. 4-5 years of experience in project management, specifically in interior fit-out and MEP projects. Strong knowledge of building systems, construction methodologies, and industry standards. Proficiency in project management software and tools (e.g., MS Project, Primavera). Excellent communication and leadership skills. Strong problem-solving and decision-making abilities. Ability to read and interpret technical drawings and specifications. Familiarity with local building codes and regulations. Professional certification (e.g., PMP, PRINCE2) is a plus. Skills: Attention to detail and strong organizational skills Ability to manage multiple projects simultaneously Excellent time management and prioritization skills Strong negotiation and conflict resolution abilities Proficiency in Microsoft Office Suite Knowledge of BIM (Building Information Modeling) is an advantage We offer a competitive salary, opportunities for professional growth, and a collaborative work environment. If you are a results-driven project manager with a passion for delivering high-quality interior and MEP projects, we encourage you to apply. Location On-site –Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

This position will work closely with the Lead Product Manager to define and write product features to be implemented by the Scrum Team. You are responsible for assisting in the definition of high-value extensions and enhancements to PowerSchool s Administration product portfolio. The Product Manager is responsible for the product planning and execution throughout the Product Life cycle. Key Responsibilities: Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Improve organizations performance on delivering products by managing the cross functional development scope with Product Owners, Business Analyst and Scrum teams. Support the development of product vision, goals, themes, and features. This translates into a product roadmap and long-term product strategy and feature development Participate and help lead daily scrum ceremonies, leading refinement sessions, and engaging with your Engineering team, guiding direction and focus Translate product directives into backlog items, effectively representing customer needs. Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer, and functional/non-functional requirements framing the scope of the capability - independent of implementation. Work closely with Development on implementation issues Review relevant documentation for technical accuracy Effectively communicate product release contents and expected product capabilities/behaviour to stakeholders including external and internal customers Coordinates products between departments for global visibility. Act as a product evangelist to build awareness and understanding. Communicate the product vision to the technical teams as well as to other teams within the company Ensuring the correct features are being development, considering the value being delivered against the cost of delivery Provide weekly reports on project status to Senior Management Monitor and identify impediments to release objective and suggest corrective actions as necessary All other duties as assigned Required Skillset and Pre-requisite To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: 5+ years prior experience in a product owner, product manager, or senior business analyst role. Excellent understanding of Agile and Scrum Methodology Excellent ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. Excellent ability to handle a heavy workload with multiple projects and frequent interruptions. Excellent ability to work in a changing, dynamic environment. Excellent understanding of the software development life cycle (SDLC) Strong attention to accuracy and detail, while still results oriented. Strong problem solving, conflict resolution, interpersonal and presentation skills. Experience with business analysis, documenting use cases or requirements gathering. Our Offerings for Employee Benefits Health Insurance for Employee+Spouse+Two Children +Parents GPA - For Employee Hybrid working Compliance - PF and Gratuity

The Senior Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business. You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services. Responsibilities Description Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee a high volume, transactional book of business Engage with customers approx 120 days prior to expiration Propose Services and training credits and Premium Support Evaluate coterm opportunities to streamline transaction processes Understand negotiation tactics Identify upsell/cross-sell/expansion opportunities Develop understanding of customer s approval processes and budget cycle Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks Maintain consistent updates of Salesforce CRM tool for pipeline management Ensure accurate forecast of renewals pipeline as defined by the business Qualifications include: 2-4 years prior experience in Renewals Management Proficient in Microsoft Office suite with an intermediate knowledge of Excel Salesforce or prior CRM experience required Ability to multi-task and meet metric deadlines Strong problem solving, reasoning skills and an eye for details Strong oral, written and interpersonal skills Strong customer service and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Associate degree or equivalent work experience, bachelors degree preferred

The Scrum Master leads Agile teams, ensuring adherence to Scrum values and best practices. This role facilitates agile ceremonies, removes impediments, and enhances team collaboration to achieve timely, high-quality delivery. Roles & Responsibilities: Manage project scope and sprint execution Lead daily stand-ups, sprint planning, and retrospectives Coach teams on Agile principles and maturity Handle stakeholder and cross-team communication Ensure definition of done/readiness and delivery quality Remove blockers and support backlog grooming Track and ensure timely delivery of stories Skills Required: Agile frameworks (Scrum, XP, Crystal) Scrum techniques and ceremonies Servant leadership, conflict resolution Strong communication and organizational skills Qualifications: Scrum certification preferred 2+ years of experience in Scrum Master role Education Criteria: B.E./B.Tech/MCA /BSc (Computer Science

Are you a talent acquisition professional eager to make your mark? If you are searching for jobs in Kolkata, we have an exciting opportunity for you! Fusion CX is looking for dynamic professionals to join our team as the Executive/Senior Executive in our Talent Acquisition team in Kolkata. Be a part of our exciting journey to shape the future of customer experience solutions at our vibrant Kolkata location and contribute to enhancing the diverse and inclusive environment of a global CX service provider. In this role, you will be responsible for conducting the end-to-end recruitment process, onboarding, and employee relations activities. If you are ready to dive in and make an impact, this opportunity is tailored for you! Immediate joiners are preferred. Apply now! Job Description As an Executive/Senior Executive Talent Acquisition in Kolkata, you will play a pivotal role in shaping our team by identifying, attracting, and retaining top talent. Your responsibilities will include: Conducting end-to-end recruitment processes, from sourcing and screening candidates to facilitating interviews and extending offers. Facilitating smooth onboarding experiences for new hires, ensuring they feel welcomed and prepared to contribute effectively. Nurturing positive employee relations through proactive communication, conflict resolution, engagement initiatives, etc. Job Requirements An ideal candidate for the Executive/Senior Executive Talent Acquisition role in Kolkata must possess the following qualities, experience, and qualifications: A graduate degree in any discipline. 2-5 years of relevant experience relevant Proven expertise in core recruitment practices. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Immediate joiner or maximum notice period of 7-10 days.

Zensar Technologies is looking for MANAGER ( AMS ) MANAGER ( AMS ) to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Commercially sharp, mathematical minds Redefining simplicity, and Eliminating choices for our clients Our clients rely on us to guide them through some of their more challenging and novel legal issues, where they require a trusted advisor who can eliminate the chaff and take those high-stake calls without seeking comfort in ambiguity. What we look for Ability to examine situations and structures unconventionally. Ability to apply the law and question established standards; take a fresh look. Confidence to front-face client meetings and transactions. Keenness to understand and be closely involved in all issues surrounding the transaction - such as cross-border tax, governance, conflict resolution, intellectual property, etc. Superior execution skills; agility to work in a fast-paced work environment. Keenness to research and write; close to about 30% time will be spent on research and policy advocacy. What we offer Engagement in high-stake private equity, public equities, and buy-out deals representing sophisticated international clientele.

Resol t Partners is looking to hire Senior and Associates in Mumbai Resol t Partners Resol t Partners is looking to hire Associates & Senior Associates in Mumbai 27 Sep 2024, 8:53 am Resol t Partners is looking to hire Senior Associates and Associates in Mumbai. Number of Positions What we look for Commercially sharp minds that have the ability to understand businesses; Quantitative ability - understanding basics of ratios, percentages, etc.; Ability to uncomplicate and speak simply; Confidence to front-face client meetings and transactions; Keenness to understand and be closely involved in all issues surrounding the transaction - such as cross-border tax, governance, conflict resolution, intellectual property, etc.; Superior execution skills; agility to work in a fast-paced work environment; Keenness to research and write; close to about 30 per cent time will be spent on research and policy advocacy. What we offer Engagement in high-stakes private equity, public equities, and buy-out deals representing sophisticated international clientele; Compensation deserving of your performance (weightage to age or experience is relatively limited);

The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction. Also, focus on customer and employee retention. Job title: Specialist-Operations Job Description: Education: Any Graduate Experience: 3+ years experience in Claims Administration, including 12 months in a supervisor capacity. Healthcare Industry Preferred Roles & Responsibilities: Provide day-to-day leadership support to supervisors and assists with KPI requirements. Participate in day to day Operations meetings to introduce and/or create action plans based on account requirements Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability. Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality. Responsible for quality for all work performed by the team. Ensure support is provided to front line employees (Sr. Process consultants and Team Leader) Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization. Promote teamwork and cooperative effort. Help train and provide guidance to other Supervisors within the organization. Maintain a clean, safe, and unobstructed work area, and practice good safety habits. Provide internal and external customers with the highest quality service. Skills : Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and productivity through effective and efficient metric management. Ability to coach, train, and motivate employees and evaluate their performance. Ability to strategically lead and develop team towards improved performance. Ability to delegate and manage work loads and projects across functions within the organization. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Location: BLR, Surya Wave BuildingIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Require AM for Apria MIS & Analytics Job Code : REQ-013903 Fully Onsite Job Description Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Assistant Manager - MIS & Analytics is the expert in data analysis, reporting, and visualization. The MIS analyst is responsible for collecting, processing, and interpreting the data from various sources, and creating meaningful reports and dashboards that provide insights and recommendations for the business stakeholders. Job title: Require AM for Apria MIS & Analytics Job Description: Education: Bachelors degree or any acceptable degree in business administration, healthcare management, or a related field. Experience: 3+ years experience in related field, including 3 year in management. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred. Roles & Responsibilities: Develop strategies for peak performance for the organization s information management system. Analyze large amounts of data to diagnose and solve problems. Monitor the performance of the system on a daily basis and make necessary changes as needed. Train new employees on the system and ensure they understand how it works and how to use it. Provide recommendations on investment and system design. Work with other departments to ensure the system meets their needs. Skills : Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Ability to research documents, find necessary information and perform deep analysis. Must be flexible with the ability to adapt to changes quickly and think conceptually. Solid problem solving & conflict resolution skills to resolve complex customer inquiries. Strong leadership skills with a demonstrated ability to effectively manage a team. Strong organizational and time management skills, with the ability to prioritize and multitask effectively. Advanced Knowledge of Microsoft Office, Outlook, Excel, and Word. In-depth knowledge of the healthcare industry, including its trends, regulations, and best practices. Location: HyderabadIndia

The role of a Senior Manager Business Excellence is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced. Job title: Senior Manager Business Excellence Job Description: Education: Any Graduate or Post Graduate Experience: 10+ Years experience in Business Excellence, BE & overall management Roles & Responsibilities: Responsible for creating culture of Business Excellence across the program. Manage and implement Business Excellence methodology Working closely with Stakeholder to understand requirements and critical areas ensuring appropriate standard of Business Excellence monitoring and measurement is implemented to achieve exceptional Business Excellence Proactive management of identifying trends, producing root cause analysis and providing solutions Innovate and improve processes To periodically conduct reviews and track performance of QA To work closely with operations & training Awareness and usage of tools to bring about immersive learning environment Implement robust monitoring of internal QA and maintains an efficient performance management system Report and Analysis for MBR & QBR Excellent communication skills Leadership ability Outstanding organizational skills Drive team to achieve process Service Level Agreements / metrics on productivity and Business Excellence within the established timelines Share status reports with business leaders for review on a periodic basis. Ensure adherence to engagement plans for team members. Identify opportunity areas for improvement in Business Excellence & productivity Conduct performance appraisals for team members Follow the performance management grid & take immediate steps for any variance Ensure performance report (presentation/visual boards) is shared with team on a regular basis Ensure successful execution of the plans & strategies as laid out by management time to time. Engage with other processes to understand and implement best practices. Total Business Excellence Management Skills : In-depth understanding of the healthcare industry, including the various sectors, service delivery models, payer systems, and healthcare trends. Comprehensive knowledge of healthcare regulations, such as HIPAA, ACA, and relevant state-specific laws, to ensure compliance and mitigate legal risks. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Ability to improve and/or transform teams processes across functions within the organization. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and productivity through effective and efficient metric management. Ability to coach, train, and motivate employees and evaluate their performance. Ability to strategically lead and develop team towards improved performance. Ability to delegate and manage workloads and projects across functions within the organization. Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Excellent presentation and client interaction skills. Thorough understanding of day-to-day Healthcare operation challenges and work around Detailed understanding of Healthcare (Processing level) Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills Process improvement experience Location: HyderabadIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Join us as a Scrum Master We re looking for an experienced Scrum Master to drive a culture of continuous improvement You ll make sure that your team lives by the values of Scrum, empowering them to become high performing to increase the productivity, transparency, frequency and quality of delivery Hone your project skills as you work with talented people in collaborative and innovative environment, with access to the banks Agile community, experts and events Were offering this role at vice president level What youll do This role will see you coaching and guiding your team to perform at their highest level and at a sustainable pace. You ll remove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure that the product backlog is in good shape and ready for the next sprint. Your responsibilities will include: Acting as process owner for the team, and maintaining the relationship with the projects key stakeholders Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged Facilitating discussion, decision making, and conflict resolution Encouraging the team to build relationships to promote internal and external communication, improving transparency, and sharing information with all interested parties The skills youll need Were looking for someone with experience of successful Scrum adoption along with a Scrum Master certification. Youll need to act as Scrum process owner for the team and maintain the relationship with the platform s key stakeholders, facilitate and manage PI/Sprint planning, retrospective and other agile ceremonies for the feature teams . You ll also need knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency, as well as experience of building a culture of transparency within feature teams by empowering individuals and inspiring a collaborative team performance. Well look to you to demonstrate: A background in coaching and helping the team to become high performing teams, increasing productivity, ensure quality of delivery through clear definition of done and drive continuous improvement through lesson learnt in the Scrum retrospective calls Experience of changing organizational, team or department mindsets and structure An understanding and r emove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure the product backlog is in good shape and ready for the next sprint Certified in relevant certifications for Agile Scrum Master role Experience of automated testing frameworks Hours 45 Job Posting Closing Date: 27/05/2025

Join us as a Scrum Master We re looking for an experienced Scrum Master to drive a culture of continuous improvement You ll make sure that your team lives by the values of Scrum, empowering them to become high performing to increase the productivity, transparency, frequency and quality of delivery Hone your project skills as you work with talented people in collaborative and innovative environment, with access to the banks Agile community, experts and events Were offering this role at vice president level What youll do This role will see you coaching and guiding your team to perform at their highest level and at a sustainable pace. You ll remove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure that the product backlog is in good shape and ready for the next sprint. Your responsibilities will include: Acting as process owner for the team, and maintaining the relationship with the projects key stakeholders Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged Facilitating discussion, decision making, and conflict resolution Encouraging the team to build relationships to promote internal and external communication, improving transparency, and sharing information with all interested parties The skills youll need Were looking for someone with experience of successful Scrum adoption along with a Scrum Master certification. Youll need to act as Scrum process owner for the team and maintain the relationship with the platform s key stakeholders, facilitate and manage PI/Sprint planning, retrospective and other agile ceremonies for the feature teams . You ll also need knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency, as well as experience of building a culture of transparency within feature teams by empowering individuals and inspiring a collaborative team performance. Well look to you to demonstrate: A background in coaching and helping the team to become high performing teams, increasing productivity, ensure quality of delivery through clear definition of done and drive continuous improvement through lesson learnt in the Scrum retrospective calls Experience of changing organizational, team or department mindsets and structure An understanding and r emove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure the product backlog is in good shape and ready for the next sprint Certified in relevant certifications for Agile Scrum Master role Experience of automated testing frameworks Hours 45 Job Posting Closing Date: 27/05/2025

Description We are seeking a Customer Service Executive to leading packaging industry located in VAPI, Gujarat. The ideal candidate will have 2-4 years of experience in customer service and a passion for helping customers. You will play a crucial role in ensuring customer satisfaction by providing exceptional support and solutions. Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support Skills and Qualifications 2-4 years of experience in customer service or related field. Any Degree Strong verbal and written communication skills in English and local languages. Strong organizational skills and attention to detail. Basic knowledge of product or service offerings to assist customers effectively.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure compliance with Service Level Agreements (SLAs) Track ticket aging and coordinate with site managers for timely resolution Implement process improvements and standardization initiatives Develop and track key performance indicators (KPIs) Collaborate with analysts on monthly dashboard creation Prepare comprehensive helpdesk reports and presentations Set and monitor performance benchmarks Track and improve customer satisfaction scores Handle escalated customer complaints Implement strategies to enhance customer experience Drive initiatives to increase survey response rates Maintain strong relationships with key stakeholders Required Qualifications: Bachelors degree in relevant field with at least minimum 2 years of experience in helpdesk management Strong proficiency in MS Office Suite and helpdesk management systems Excellent verbal and written communication skills Proven track record in team leadership Essential Skills: Problem-solving and analytical thinking Customer service orientation Project management Process improvement Conflict resolution Team leadership and motivation Time management and prioritization Desired Attributes: Strong interpersonal skills Results-oriented mindset Ability to work under pressure Adaptability and flexibility Proactive approach to challenges What We Offer: Competitive compensation package Professional development opportunities Collaborative work environment Career advancement potential Comprehensive benefits package Location: On-site -Hyderabad, TS Scheduled Weekly Hours: 40 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Company Overview Neuraleap Technologies Group is a pioneering company in the tech industry, committed to innovative solutions and exceptional client service. Our mission is to enhance human potential through technology, fostering a culture of collaboration, integrity, and continuous improvement. We value diversity, creativity, and a passion for excellence, and we strive to create an inclusive work environment where all employees can thrive. Role Responsibilities Manage the recruitment process, including job postings, candidate screening, and interviewing. Develop and implement HR policies and procedures to align with company goals. Facilitate employee onboarding and orientation programs to ensure a smooth transition for new hires. Handle employee relations issues, providing guidance and support to resolve conflicts. Conduct performance evaluations and assist in the development of performance improvement plans. Maintain accurate employee records and manage HR databases. Coordinate and deliver training sessions to enhance employee skills and knowledge. Support compliance with labor laws and regulations, ensuring company policies are up to date. Oversee compensation and benefits administration, including payroll management. Provide analytical reports on employee performance, recruitment, and retention metrics. Collaborate with management to identify staffing needs and develop recruitment strategies. Implement employee engagement initiatives to foster a positive work environment. Participate in HR projects and initiatives that promote organizational effectiveness. Serve as a key point of contact for employee inquiries regarding policies and procedures. Support the development of succession planning and talent management strategies. Qualifications Bachelors degree in Human Resources, Business Administration, or a related field. 5+ years of experience in HR management or a similar role. Strong understanding of labor laws and HR best practices. Excellent interpersonal and communication skills. Proven ability to handle confidential information with discretion. Skilled in conflict resolution and employee mediation. Experience with HR software and databases. Demonstrated ability to manage multiple projects and meet deadlines. Strong analytical skills and attention to detail. Knowledge of compensation and benefits systems. Proficient in Microsoft Office Suite. Ability to work collaboratively in a team-oriented environment. Strong problem-solving skills and critical thinking abilities. Adaptable to changing work environments and priorities. Commitment to professional development and staying current with HR trends. Previous experience in a tech or startup environment is a plus.