Are you looking for non-voice customer service jobs in GurgaonDo you have strong communication skills in Hindi and EnglishFusion CX is hiring Customer Support Associates for a non-voice process in Gurgaon, India. If you are eager to start or grow your career in a dynamic work environment, this is the perfect opportunity to become a part of a global company leading customer service and customer experience worldwide. At Fusion CX, we believe in delivering top-tier customer service and are looking for passionate individuals to join our expanding team as a customer support associate. If you are searching for call center jobs in Gurgaon, apply today and be part of an innovative and customer-focused company! Job Description - Customer Support Associate As a Customer Support Associate in Gurgaon, you will handle customer queries efficiently through a non-voice process, ensuring excellent service and prompt resolutions. Your role will involve interacting with customers professionally while maintaining accuracy in documentation. Key Responsibilities: Respond to customer inquiries through written communication channels. Maintain high accuracy and attention to detail while handling customer concerns. Work efficiently in a fast-paced environment with a problem-solving approach. Ensure customer satisfaction through professional and courteous interactions. Follow company guidelines and procedures to handle customer concerns effectively. Job Requirements - Customer Support Associate Qualifications Experience: Graduation is mandatory (within the last five years). Freshers are welcome to apply. Strong written and verbal communication skills in Hindi (mandatory) and basic English. Comfortable working in rotational shifts (no transport facility provided). Job Details: Work Mode: Work from Office Process Type: Non-Voice Working Days: 5 Days a Week Location: Gurgaon, India ((People from nearby locations are preferred) Why Join Fusion CX If you are searching for call center jobs in Gurgaon, Fusion CX offers a fantastic platform to build a career in customer service. Join us as a non-voice non-voice customer service associate in Gurgaon, India. Here is why you should be part of Fusion CX in Gurgaon: Career Growth: We provide structured training and career advancement opportunities. Dynamic Work Environment: Work in a professional, fast-paced, and supportive setting. Stable Job Opportunity: Secure a full-time role with a trusted CX company. Inclusive Workplace: Join a diverse and friendly team that values your skills and dedication. Apply today to start your journey with Customer Support Associate jobs in Gurgaon at Fusion CX!

Join Fusion CX as a Deputy Manager in Workforce Management (WFM) in Kolkata and take a pivotal role in optimizing staffing levels and service delivery to meet our business objectives. As a key member of our team, you will collaborate with stakeholders, analyze data, and implement strategies to ensure efficient resource allocation and revenue generation. If you have a passion for workforce management and at least two years of experience as an Assistant Manager in WFM, we invite you to apply and be part of our dynamic organization. Job Description A Deputy Manager in Workforce Management (WFM) in Kolkata must perform the following functions to optimize resource allocation and service delivery levels in daily operations: Collaborate with stakeholders to understand business needs and forecast workload demands. Develop and maintain accurate capacity models to optimize staffing levels and meet service level objectives. Monitor real-time adherence to schedules and implement adjustments as necessary. Analyze historical data to make informed recommendations for future capacity planning. Oversee the accruals process to ensure accurate and timely recording of resource utilization. Generate invoices based on agreed-upon trends and services provided. Implement revenue generation strategies through effective resource allocation and utilization. Manage revenue forecasting accuracy and review key performance indicators (KPIs). Calculate service credits for deviations from agreed-upon service levels and ensure proper documentation. Develop and implement standardized WFM processes, ensuring compliance with industry best practices and organization policies as a WFM Deputy Manager. Conducting regular audits to assess the effectiveness and efficiency of WFM processes. Identify areas for improvement and work with cross-functional teams to implement enhancements. Stay informed about industry trends and emerging technologies to continuously optimize WFM processes. Functional knowledge of various workforce management financial tools. Overall Understanding of workforce management, along with operational management. Understand and know the purpose of the role and how it links to the other roles. Understands and has knowledge of key contact center metrics such as Shrinkage, AHT, Occupancy, Schedule, Adherence, etc. Analyze situations, identify the gaps quickly, and take necessary steps to avoid impact. Job Requirements A Deputy Manager joining our WFM team in Kolkata must possess the following educational qualifications, relevant experience, and knowledge to successfully mobilize and utilize resources: Bachelor s degree or equivalent Minimum of two years of experience as an Assistant Manager in Workforce Management. Overall understanding of workforce management and operational management. Familiarity with key contact center metrics such as Shrinkage, AHT, Occupancy, Schedule Adherence, etc. Analytical mindset with the ability to identify gaps and take necessary steps to avoid impact.

Are you looking for exciting customer service Team Lead jobs in KolkataAre you a leader who thrives in a customer-centric environment and possesses strong leadership skillsThen we have the perfect opportunity for you! A global CX company seeks a motivated and results-oriented Team Leader to join their customer service team in Kolkata. In this leadership role, you will lead and manage a team of customer care representatives dedicated to providing exceptional experiences to their valued clientele. You will drive your team toward success and growth, supporting a premier fashion brand. If you possess one year of experience in customer support and want to grow your career in the customer service industry with a global CX service provider, apply now! Job Requirements The ideal candidate for the Team Leader role in Kolkata should possess the following qualities: Graduate in any discipline. Minimum one year of Team Handling experience along with experience in Inbound and Outbound queue operations Excellent communication skills (written and oral) in English and Hindi. Why Join Fusion CX Build a rewarding career in the customer service industry by joining a rewarding customer service TL role in Kolkata. At Fusion CX, we offer a supportive environment and career development opportunities. Moreover, you will have the opportunity to work with a dynamic team to positively impact the customer service industry. We offer continuous learning and training opportunities with multiple benefits and a competitive compensation package. So, join us if you seek customer service team lead jobs in Kolkata that can take your career to the next level! Experience growth with a global CX transformation company with a diverse, inclusive workplace, visionary leadership, and innovative approaches and technologies. Therefore, if you are an experienced TL searching for team lead customer service jobs at a transformational CX company, here is your chance. Join us and play a key role in leading a team focused on delivering exceptional customer service experiences for a rising fashion brand! Apply now!

Are you a seasoned Director Mergers Acquisitions seeking a dynamic platform to leverage your expertiseWe seek a highly skilled, seasoned, and result-oriented individual to join our team as a Director for mergers acquisitions who will be in charge of shaping our growth journey through strategic acquisitions. This Director MA vacancy is based in Kolkata. In this role, you will be pivotal in driving our organization s financial analysis and strategic decision-making process for potential acquisitions and disposals. If you are searching for an opportunity to further your career, apply today! Job Description Key responsibilities of the role of Director Mergers Acquisitions: Building complex financial models from scratch and conduct valuations and sophisticated financial analysis; Preparing detailed valuation and financial effects models for potential acquisitions and disposals with due diligence Developing detailed documentation for projects and meetings, including internal presentations for the board. Preparing and reviewing Due Diligence data rooms and reports; Maintaining valuation scenario analysis, including tracking other transactions in the sector and competitors. Focusing on MA activities such as financial modelling, identifying challenges risks, due diligence, insight, etc.; Acting as a critical contact to external advisors and conduct company and industry research Preparation of presentations, including strategy presentations and Board reporting. Job Requirements Qualifications, qualities, and attributes required to succeed in the role of Director Mergers Acquisitions: Must hold a Bachelor s degree or above Minimum Four years of relevant experience Strong understanding of MA processes, including in-depth knowledge of due diligence and risk assessment. Proficiency in financial analysis and scenario modeling. Expertise in building complex financial models and conducting valuations. Excellent communication and presentation skills, with the ability to convey complex financial concepts clearly and effectively. Strong analytical skills and attention to detail, with the ability to interpret and analyze financial data effectively. Proven ability to collaborate effectively with internal stakeholders and external advisors. Highly detail-oriented with a keen eye for accuracy and precision. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Fusion CX is looking for a Paid Marketing Manager to lead and optimize our digital advertising and email marketing campaigns. This role requires expertise in PPC, paid social, programmatic advertising, and email marketing to drive targeted traffic, generate leads, and maximize ROI. The ideal candidate will have a strong analytical mindset, experience managing multi-channel paid campaigns, and a track record of delivering performance-driven results. We d love to hear from you if you excel at data-driven decision-making and thrive in a fast-paced marketing environment! Job Description Paid Marketing Manager Proven experience as a Paid Marketing Manager or similar role. In-depth knowledge of various paid advertising platforms, including Google Ads, Meta Ads, LinkedIn Ads, etc. Experience creating, optimizing, and managing targeted email campaigns, including automation, segmentation, A/B testing, and performance analysis to drive engagement and conversions. Strong analytical skills with the ability to interpret data and make data-driven decisions. Proficiency in using analytics tools such as Google Analytics and Consol, Google Tag Manager, or similar platforms. Excellent understanding of digital marketing best practices, including audience targeting, segmentation, and conversion optimization. Experience with A/B testing and an understanding of statistical significance. Exceptional English communication skills, both verbal and written. Strong project management and organizational skills, with the ability to manage multiple campaigns simultaneously. Creative mindset with the ability to think outside the box and develop innovative solutions. Strong attention to detail and ability to deliver high-quality work in a fast-paced environment. Job Requirements Paid Marketing Manager Bachelor s degree in marketing, advertising, or a related field. Experience required 7 to 10 years. Proven track record of successfully managing and optimizing paid marketing campaigns. Certification in Google Ads or other relevant advertising platforms is preferred. Proficient in Microsoft Office Suite, particularly PPT for presentation and Excel for data analysis and reporting. Familiarity with website analytics tools and concepts. Experience in designing marketing creatives, ad visuals, and email templates using Canva is a plus. Strong understanding of SEO principles and their integration with paid marketing efforts. Experience in managing large advertising budgets. Knowledge of HTML and CSS is a plus. Why Join Fusion CX? At Fusion CX, we empower professionals with the resources, support, and opportunities to thrive in a dynamic marketing environment. Here s what you can expect: Career Growth: Work with a global CX leader and gain exposure to advanced marketing strategies. Innovative Work Culture: Be part of a data-driven and creative marketing team. Competitive Compensation: Enjoy a rewarding career with performance-based incentives. Professional Development: Access training, mentorship, and opportunities to upskill. Collaborative Team Environment: Work with talented marketing professionals who inspire and support each other. If you re ready to take your paid marketing career to the next level and make an impact at a fast-growing company, apply today!

Are you an experienced Administrative Executive looking for a new opportunity in Kolkata? Fusion CX is seeking a skilled Administrative Executive/Senior Executive to join our team in Kolkata. If you have experience supporting executives, managing complex schedules, and overseeing office administration in a company in the ITES/BPO sector, this is your chance to step into a dynamic role. Located in Saltlake, Kolkata, we are looking for proactive professionals who are detail-oriented and capable of handling a wide range of administrative tasks with confidentiality and discretion. This is an urgent requirement for an Administrative Executive role in Kolkata. If you have a minimum of three years of experience in administrative support and are located near Kolkata-Saltlake, this could be your next exciting career move! Apply now! Job Description Administrative Executive/Sr Executive Key Responsibilities of an Administrative Executive/Sr Executive in Kolkata: Executive Support Manage the executive s calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and organize documents, presentations, and reports for meetings and events. Handle correspondence, including drafting emails, responding to inquiries, and managing communication on behalf of the executive. Meeting Coordination Plan and coordinate internal and external meetings, including logistics, agendas, and follow-ups. Record and distribute meeting minutes and action items as needed. Travel Management Arrange domestic and international travel, including flights, accommodation, visas, and transportation. Prepare travel itineraries and ensure all arrangements align with the executive s schedule. Office Management Maintain an organized filing system for electronic and physical documents. Required to order and manage office supplies and equipment as needed. Stakeholder Liaison Serve as the primary point of contact for internal and external stakeholders on matters related to the executive. Build and maintain strong professional relationships with key contacts. Confidentiality and Discretion Handle sensitive and confidential information with utmost discretion. Ensure compliance with company policies and standards in all administrative tasks. Project and Event Support Assist in organizing corporate events, conferences, and special projects. Support the executive in managing strategic initiatives and tracking progress. Job Requirements Administrative Executive/Sr Executive Essential educational qualifications, experience, and qualities required for the role of Administrative Executive in Kolkata: Education : A bachelor s degree in any discipline. Experience : 3 to 7 years in an administrative support role. Skills: Excellent organizational abilities with an ability to multitask and prioritize effectively. Capability to maintain confidentiality and handle sensitive information. Exceptional attention to detail and problem-solving skills. Experience in travel arrangements, office management, and scheduling systems. Why Join Fusion CX? At Fusion CX, we offer more than just a job we provide an opportunity to grow and thrive in a global, dynamic, and fast-paced environment. As an integral member of our team, you will play a vital role in supporting top executives, managing critical tasks, and driving efficiency in administrative processes. We value proactive, detail-oriented individuals who are ready to take on challenges and contribute to the success of a leading MNC in the ITES sector. If you are looking for administrative jobs in Kolkata that offer growth, stability, and exposure to exciting corporate events and projects, then Fusion CX is the place for you. Here you will be at the heart of the organization s administrative functions, ensuring smooth operations and providing exceptional executive support. This is an urgent requirement. Apply today for this admin job vacancy in Kolkata and become part of a team where your contributions are valued and recognized!

Are you searching for recruiter jobs in Mumbai with an exciting opportunity to grow in a dynamic, fast-paced environment? At Fusion CX, we are redefining customer experience by integrating cutting-edge tools and technology with a human touch. We are currently searching for a dynamic and experienced recruiter in Navi Mumbai to join us. As part of our growing team in Navi Mumbai, you will play a critical role in finding and hiring the right talent to support our customer experience transformation initiatives. If you are passionate about recruitment and want to make a real impact, this is the perfect opportunity! Apply now! Job Description As a Recruiter at Fusion CX in Navi Mumbai, your key responsibilities will include: Sourcing Candidates: Actively sourcing top talent through job boards, social media, and networking events to build a diverse talent pool. Screening & Interviewing: Conduct initial screenings and interviews to assess candidate qualifications, cultural fit, and potential contribution to the company. Collaboration: Working closely with hiring managers to understand specific talent needs and provide insights on the current talent market trends. Job Posting: Craft compelling job descriptions and post them on various platforms to attract qualified candidates. Candidate Experience: Ensuring a positive and seamless candidate experience by maintaining consistent communication, providing timely updates, and managing feedback. Data Management: Maintaining accurate records of candidates and recruitment activities in the Applicant Tracking System (ATS). Onboarding: Assisting with onboarding to ensure a smooth transition for new hires into the organization. Job Requirements To succeed in this Recruiter role at Fusion CX in Navi Mumbai, you should have: A bachelor s degree in human resources or any graduate discipline is required. 1-3 years of recruiting experience, ideally in BPO hiring or the Healthcare domain. Experience working with Applicant Tracking Systems (ATS) and managing HR databases. Strong interpersonal, communication, and organizational skills. The ability to work independently and handle multiple priorities in a fast-paced environment. Why Join Fusion CX? At Fusion CX, we value innovation, collaboration, and continuous learning. We offer diverse jobs in Fusion CX Mumbai, and by joining our HR team as a recruiter in Navi Mumbai, you will: Be part of a global company committed to transforming customer experiences across industries. Enjoy a competitive salary, benefits package, and opportunities for professional growth and career advancement. Work in an inclusive environment that encourages new ideas and supports employee development. Play a vital role in building a talented workforce, contributing to Fusion CX s success. If you are ready to take your recruitment career to the next level with a leading customer experience transformation company, apply now for this exciting recruiter job in Mumbai and join our transformative journey at Fusion CX!

Are you an experienced professional searching for Operations Manager roles in Mumbai? Are you an experienced leader passionate about driving customer success and managing large teams? Fusion CX is seeking a highly motivated Operations Manager to join our dynamic team in Mumbai. This role is crucial in leading and optimizing a large team of telecalling and chat agents, ensuring exceptional service delivery and operational excellence. If you are looking for exciting Ops Manager roles or rewarding customer service jobs in Mumbai, this role is perfect for you as it offers you the opportunity to work with a global CX company to boost your career. If you are someone with a proven track record of improving KPIs and driving team performance who wants to advance their careers, apply for this Ops Manager job in Mumbai! Job Description Key roles and responsibilities of the Operations Manager in the Mumbai team Lead and manage a large team of (200 +) telecalling and chat agents. Define, monitor, and improve key team KPIs, including call volume, talk time, CSAT, quality of interaction, and retention rates. Analyze performance data to identify opportunities for KPI improvement in areas such as CSAT, productivity, and quality. Own and lead day-to-day operations, including leading initiatives like manpower planning, hiring, training, and culture development. Identify initiatives (people, process, technology) to improve agent KPIs. Develop and implement strategies to enhance team performance, motivation, and overall productivity. Collaborate with cross-functional teams (tech, content) to drive tech initiatives and ensure seamless business-as-usual operations, such as resolving tech bugs and managing stakeholders across the organization. Draft and implement policies, including attendance, KPIs, incentives, and performance improvement. Plan manpower requirements, define roles and responsibilities for new hires, and conduct interviews and assessments. Evaluate team performance based on KPIs, share feedback, and conduct appraisals. Foster a positive, motivational culture and drive desired outcomes. Ensure comprehensive training and development for all agents. Job Requirements Essential qualities to excel in the role of Operations Manager in Mumbai Fusion CX: Bachelor s degree in engineering, business, marketing, computer science, or a related field. 4-5 years of experience in Customer Success Management, with a strong focus on Customer Support to drive a consultative approach to customer interactions. Proven experience with leading large sales/ops teams (100+) Proven experience in leading large teams, particularly in the tele-calling domain, will be an additional advantage in the operations manager role. High customer support orientation, with a focus on CSAT as a key metric. Strong outcome-first approach, with the ability to drive initiatives independently. In-depth knowledge of performance metrics and KPIs. Advanced Excel skills for analyzing large data sets. Proven ability to work independently and meet deadlines. Experience with CRM tools (e.g., Salesforce, Gainsight). Positive attitude and a high willingness to learn. Why Join Fusion CX in Mumbai: At Fusion CX, we believe in nurturing talent and providing a supportive environment for growth and development. Explore the customer service jobs in Mumbai and make your next career move with us! As an Operations manager in Mumbai, you will benefit from continuous learning opportunities, a dynamic work environment, and working with a global team of professionals. Enjoy an inclusive and diverse workplace with a competitive compensation package. Work for a renowned client with a global CX company. This Operations Manager job in Mumbai offers you the opportunity to grow your career with a leading customer service player in the industry and make a real impact. You will play a key role in shaping our organization s future success while enjoying the flexibility of rotational shifts and week offs. If you are ready for a challenging and rewarding leadership role, apply today.

Looking for HR jobs in Bangalore that offer growth, challenge, and purpose? Fusion CX is hiring an HR Recruiter in Bangalore to drive talent acquisition efforts in a fast-paced, people-first environment. If you are ready to build exceptional teams and shape future careers, this is your chance to grow with a global CX transformation company. Apply now! Job Description - HR Recruiter About the Role As an HR Recruiter at Fusion CX in Bangalore, you will be responsible for sourcing, screening, and onboarding top talent to support our customer experience operations. Your focus will be hiring the best candidates while delivering outstanding candidate experiences. Key Responsibilities Sourcing Candidates: Identify top talent through job portals, social platforms, and professional networks Screening & Interviewing: Conduct pre-screening calls and interviews to assess candidate fit and qualifications Collaboration: Partner with hiring managers to understand recruitment needs and timelines Job Posting: Write and post attractive, accurate job descriptions across multiple job boards Candidate Experience: Maintain positive engagement with applicants throughout the hiring journey Data Management: Update candidate data and recruitment records using our Applicant Tracking System (ATS) Onboarding Support: Help new hires transition smoothly by assisting with onboarding coordination Job Requirements - HR Recruiter Qualities you need to thrive as an HR Recruiter in Fusion CX Bangalore: A bachelor s degree in human resources or any related field 1-2 years of experience in end-to-end recruitment, preferably in BPO or telecom hiring Familiarity with HR tools and applicant tracking systems, and experience in managing HR databases Excellent communication, interpersonal, and multitasking abilities Ability to thrive under pressure in a target-driven, fast-paced environment Why Join Fusion CX? At Fusion CX, we re building careers and transforming experiences. When you apply for this HR recruiter job vacancy at Fusion CX Bangalore, you gain more than just one job: Join a global company with employees across over fifteen countries and fifty locations. Be part of a collaborative HR team where your voice and insights matter. Enjoy competitive compensation and professional growth opportunities. Work in an inclusive, learning-driven culture where innovation is celebrated. Play a strategic role in sourcing the talent that powers customer excellence. Ready to build your future while building others ? Apply now for this HR recruiter job in Bangalore and become part of our people-powered success at Fusion CX.

Are you in search of rewarding jobs for Customer Success Assistant Managers? Are you passionate about building high-performing customer success teams? Does driving exceptional customer experiences excite you? We are looking for a talented and motivated Customer Success Assistant Manager to join our growing team to drive exceptional customer experience for a rising health and wellness client. This customer success position demands you to lead and develop a team of customer success representatives, ensuring our clients achieve their goals and have a positive experience with the brand. If you are exploring customer service jobs in Mumbai and looking for a customer success manager role, apply now and be part of a transformational journey with a global CX company redefining customer experience. Job Description Key roles and responsibilities of the Customer Success Assistant Manager working for a rising health and wellness brand in Mumbai: Team Management: Conduct daily check-ins with Team Leaders (TLs) to assess team discipline (attendance, shrinkage), performance (QA, CSAT), and productivity. Train TLs on effective leadership techniques and team management, ensuring their career growth. Conduct regular meetings with coaches to understand and address their challenges. Help TLs adhere to the performance management system to clearly assess and rate coaches, determining their incentives and appraisals. Manpower Planning: Constantly assess overall team size with the CS lead and manage subdivisions accordingly. Lead growth-driven hiring as per requirements and manage performance-based terminations. Collaborate with TLs to ensure minimal daily shrinkage. Driving Key Business Metrics (Productivity and Quality): Collaborate with TLs daily to track key metrics, identify root causes of challenges, and provide solutions. Continuously evaluate QA metrics and discuss potential solutions with the customer success lead. Weekly/monthly discussions on collated customer feedback and patterns/insights with the CS lead. Handle escalated customer cases driven by poor NPS scores or DSAT. Culture Development and Attrition Minimization: Promote open communication within the team, fostering a positive work environment. Conducting regular coach surveys to identify challenges and assess TL performance. Solve challenges identified through regular upward feedback with TLs. Job Requirements Candidates applying for this Customer Success Assistant Manager vacancy essentially should possess the following skills and qualities: Bachelor s degree in engineering, business, marketing, computer science, or a related field. 3-4 years of experience in Customer Success Management. Proven experience leading and motivating customer success teams (bonus points for experience managing large tele-calling teams) Strong customer focus and a commitment to delivering exceptional customer service (CSAT focus is key). Results-oriented with a strong work ethic and the ability to take ownership of projects as a customer success assistant manager. Experience working with and managing large sales or operations teams. In-depth understanding of performance metrics and KPIs. Advanced Excel skills with the ability to analyze large datasets. Proficiency in CRM tools (e.g., Salesforce and Gainsight) is a plus. Positive attitude with a high willingness to learn and adapt. Age not exceeding 35 years Why Join Fusion CX in Mumbai: We offer a dynamic and fast-paced work environment at Fusion CX where you can make a real impact. Discover diverse customer service jobs in Mumbai with us and join us in a highly-rewarding assistant manager customer success role. Here, you will be surrounded by passionate individuals who are dedicated to their craft and providing exceptional customer experiences. Join our team in Mumbai as a Customer Success Assistant Manager for a health and wellness brand and experience growth with a global customer experience company. Enjoy an inclusive, diverse, and innovative workplace. We believe in investing in our employees professional development and offering opportunities for growth and advancement. Looking for jobs for Customer Success Assistant Manager? Ready to take your customer success career to the next level? Apply for this customer success assistant manager job in Mumbai today!

At Fusion CX, we are transforming the way organizations engage with their people. Join us as an Assistant Manager HR in Siliguri. In this vital role, you will play a pivotal role in driving employee engagement, handling HR operations, and fostering a positive work environment. This role is ideal for HR professionals passionate about creating seamless employee experiences and ensuring smooth HR processes. If you are a dynamic individual with strong people management skills currently seeking rewarding HR jobs in Siliguri or a human resource role in a global company, we invite you to be part of our growing team. Apply now! Job Description - Assistant Manager HR As an Assistant Manager - HR, you will be responsible for: Managing HR activities and relevant matters to ensure seamless HR operations. Handling regular communication with employees and stakeholders to drive engagement. Addressing employees grievances and managing escalations in a timely manner. Preparing HR reports to support decision-making. Keeping the HRMS updated for accurate records and compliance. Job Requirements - Assistant Manager HR To excel in this role, you should have: A graduate degree. 3 to 7 years of experience in HR. Strong expertise in HR operations, employee relations, and grievance handling. The ability to effectively communicate and collaborate with employees at all levels. Excellent organizational and problem-solving skills. Why Join Fusion CX? At Fusion CX, we believe our people are our biggest strength. We are a CX transformation company where innovation, collaboration, and employee well-being are at the heart of everything we do. As an Assistant Manager - HR, you will have the opportunity to shape workplace culture, implement impactful HR strategies, and support a dynamic workforce. If you re searching for HR jobs in Siliguri and looking to grow in an environment that values people-first leadership and continuous learning, we encourage you to apply and be part of our journey.

Are you a fresher or an experienced looking for customer service jobs in Mumbai? Do you want to begin your career in a global CX company? Fusion CX is offering exciting customer service associate jobs in Mumbai. Fusion CX is seeking empathetic, patient, and persuasive individuals to join our vibrant team as Customer Service Representatives in Mumbai. This role is crucial in providing assistance and protection services to our customers, focusing on explaining claim rejections and resolving concerns. If you re fluent in English and Hindi, possess excellent communication skills, and are passionate about helping others. In that case, we invite you to apply and grow with us in a fast-paced environment. Job Description As a Customer Service Representative for our Mumbai team, you will: Proactively reach out to customers to discuss their policies, answer questions, and address any concerns. Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process. Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs. Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures. Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor. Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries. Job Requirements Here is the list of educational qualifications, skills, and attributes of an ideal candidate for the customer service representative role in Mumbai: Education: Graduates with no prior work experience or undergraduates with a minimum of 6 months of experience post-12th board exams are welcome to apply. Skills: Certification in Versant Level 5. Basic computer literacy and proficiency in MS Office (Word and Excel). Typing speed of 22 WPM with 85% accuracy. Exceptional communication and interpersonal skills. Capability to work both independently and as part of a team. Positive attitude and a strong work ethic. Age criteria: 18 to 38 years. Hiring Process: HR Screening/Filtration. Psychometric test (80% pass rate required). Typing test. Versant test. Operational Interview. Why Join Fusion CX in Mumbai: Joining Fusion CX means becoming part of an organization dedicated to making a meaningful impact on people s lives. Our Customer Service Representatives in Mumbai will play a vital role in assisting and protecting customers, ensuring they receive the support and information they need. We offer: A dynamic work environment where your skills and passion for helping others are valued and nurtured. Opportunities for professional growth and development in the customer service industry. The chance to be part of a fast-growing company and a team committed to excellence and customer satisfaction. If you re looking for a fulfilling career where you can genuinely help people and contribute to their well-being, Fusion CX is the place for you. We offer diverse customer service roles and rewarding customer service representative jobs for people who want to build their careers with a global CX company. Apply today to start your journey with us.

Are you an experienced professional looking for rewarding opportunities as Assistant Manager and customer service jobs in Mumbai? If you want to grow your career with a customer experience leader, here is your chance! Fusion CX, a prominent CX service provider renowned for enhancing customer experiences, seeks an Assistant Manager in Mumbai to join forces with a rising, innovative healthcare brand. As an Assistant Manager, you will play a pivotal role in driving customer success and ensuring seamless operations within our organization. If you possess a blend of leadership skills, a customer-centric mindset, and a passion for driving results, we invite you to explore this exciting opportunity with Fusion CX. Job Description: As an Assistant Manager at Fusion CX Mumbai, you will be responsible for spearheading customer success initiatives and optimizing operational efficiency. Your key responsibilities will include: Team management Conduct daily check-ins with TL to assess team discipline (attendance, shrinkage), team performance (QA, CSAT), and team productivity. Train TLs on the best leadership techniques and team management, ensuring their career growth; conduct regular meetings with coaches to understand their challenges. Help TLs adhere to the client s performance management system, clearly assess and rate the coaches, and determine their incentives and appraisals. Manpower planning Collaborate with the Customer Success (CS) lead to assess overall team size and subdivision requirements or size. Implement growth-led hiring based on the CS lead s requirements and initiate firing based on performance (manpower cost ownership). Work closely with Team Leaders (TLs) to minimize daily shrinkage. Driving key business metrics (productivity and quality): Daily collaboration with TLs is needed to monitor key metrics, identify root causes for any challenges, and provide solutions. Constantly evaluate the QA metrics to identify that the team is falling behind. Also, discuss potential solutions with the customer success lead. On a weekly/ monthly level, discuss collated CX feedback (by TLs) and patterns/ insights with the CS lead. Review aggregated Customer Experience (CX) feedback collated by TLs weekly/monthly. Discuss patterns and insights with the CS lead. Handle escalated CX cases resulting from poor Net Promoter Score (NPS) or a decrease in Customer Satisfaction (DSAT). Culture development and attrition minimization: Foster open communication within the team to create a positive environment. Conduct regular coach surveys to identify challenges and assess TL performance, addressing any issues. Conduct upward feedback sessions with TLs to address personal shortcomings and improve leadership skills. Job Requirements: As an Assistant Manager for an esteemed healthcare client in Mumbai, you should meet the following requirements to excel in this role: Required Qualification Bachelor s degree in engineering, business, marketing, computer science, or a related field. Three to four years of experience in Customer Success Management with a strong understanding Desired Attributes and Qualities Ability to drive a consultative approach to customer interactions, enhancing customer satisfaction. Previous experience leading large teams in the Tele-calling domain is an additional advantage. Customer-support orientation with a focus on Customer Satisfaction (CSAT). Outcome-oriented mindset, taking ownership, and independently driving projects and responsibilities. Hands-on experience with leading large sales/operation teams In-depth knowledge of performance metrics / KPIs Advanced Excel skills for analyzing large data sets. Experience with CRM tools (e.g., Salesforce and Gainsight) Positive attitude with a strong willingness to learn and adapt. Age Criteria: Not more than 35 years.

Are you a seasoned professional seeking rewarding customer service jobs in Howrah for experienced trainers? Do training, sharing knowledge, and building teams ignite passion in you? If the answer is yes, we have an exciting opportunity for you. We are searching for an experienced and dedicated Customer Service Trainer to join our team in Howrah. This job vacancy in Howrah requires you to conduct comprehensive training programs for a leading E-Commerce chat process. As a trainer, you will transform customer service representatives or CSRs into capable customer service agents who are well-equipped with the skills and knowledge to deliver exceptional service. Job Description Key responsibilities of the E-Commerce Customer Service Trainer in Howrah: Conduct end-to-end training programs for new and existing Customer Service CSRs. Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas. Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor. Prepare and design engaging training materials. Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer. Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions. Respond to and resolve issues arising from interactions with operations teams. Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns. Provide floor support as required by the process to ensure smooth operations. Coordinate with various LOBs to prepare for Training Needs Analysis (TNA). Provide feedback and conduct sessions as per the requirements. Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period. Job Requirements Essential skills and qualities of E-Commerce Customer Service Trainer in Howrah: Graduate in any field. Minimum of 1-2 years of experience in e-commerce process (documented). Willingness to work 24 7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts. Excellent written, oral, and presentation skills. Proficiency in MS Office products. Why Join Fusion CX in Howrah: At Fusion CX, we offer an inclusive and innovative workplace where your growth with a dynamic team, premier clientele, and global organization is committed to excellence. This job vacancy in Howrah offers you a culture of continuous learning and development, a dynamic work environment, and opportunities for professional growth. a Customer Service Trainer in Howrah, you will play a crucial role in shaping the skills and knowledge of our customer service teams. You will work with a leading e-commerce brand and significantly impact our team s success and customer satisfaction. So, if you are seeking a customer service trainer job in Howrah, apply today and embark on a rewarding journey with Fusion CX.

Are you a talent acquisition professional eager to make your mark? If you are searching for jobs in Kolkata, we have an exciting opportunity for you! Fusion CX is looking for dynamic professionals to join our team as the Executive/Senior Executive in our Talent Acquisition team in Kolkata. Be a part of our exciting journey to shape the future of customer experience solutions at our vibrant Kolkata location and contribute to enhancing the diverse and inclusive environment of a global CX service provider. In this role, you will be responsible for conducting the end-to-end recruitment process, onboarding, and employee relations activities. If you are ready to dive in and make an impact, this opportunity is tailored for you! Immediate joiners are preferred. Apply now! Job Description As an Executive/Senior Executive Talent Acquisition in Kolkata, you will play a pivotal role in shaping our team by identifying, attracting, and retaining top talent. Your responsibilities will include: Conducting end-to-end recruitment processes, from sourcing and screening candidates to facilitating interviews and extending offers. Facilitating smooth onboarding experiences for new hires, ensuring they feel welcomed and prepared to contribute effectively. Nurturing positive employee relations through proactive communication, conflict resolution, engagement initiatives, etc. Job Requirements An ideal candidate for the Executive/Senior Executive Talent Acquisition role in Kolkata must possess the following qualities, experience, and qualifications: A graduate degree in any discipline. 2-5 years of relevant experience relevant Proven expertise in core recruitment practices. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Immediate joiner or maximum notice period of 7-10 days.

Are you a seasoned professional looking for presales consultant jobs in Mumbai? Join Fusion CX as a pre-sales consultant in Mumbai and be a key player in our business s growth and success. We are looking for a highly skilled individual with excellent written and spoken English skills and 3 to 6 years of experience in pre-sales or Bid Management within the Call Center BPS industry. So, this presale job is ideal for someone with a keen eye for detail, outstanding writing abilities, and a strong command of the Microsoft Office Suite. Sounds like you? If you possess these qualities and want to advance your career with a global CX service provider, apply now! Job Description The Pre Sales Consultant is responsible for the hands-on production of proposals and presentation materials. Working closely with the Head of Presales & Solutions and other deal team members, this presale role requires meticulous attention to detail, superior writing and editing skills, exceptional time management, and expertise in the Microsoft Office Suite. Essential Duties and Responsibilities of Pre-Sales Consultant in Fusion CX Mumbai: Create high-quality content with excellent spoken and written English skills. Manage the collaborative proposal process, which includes coordinating the collection of project-specific information and developing proposal content to meet established guidelines and deadlines. Prepares and manages the development and execution of responses RFI, RFP & RFQ Conducts Question & Answer (Q&A) meetings with bid team members. Set up and populated proposals based on solicitation requirements and information from Q&A meetings. Write persuasive executive summaries and critical components of deliverables, including past performance volumes, Technical and management volumes, security volumes, resumes, and single voice editing. Also, capturing actions from meetings with proposal team members, capture teams, and understanding of the business value proposition. Provide writing guidance to other team members to ensure proposals are clear and concise. Strong aptitude for improving organization, flow, readability, completeness, and clarity of engineering-intensive proposals. Uses templates to ensure consistency and best practice. Creates precise, well-written narratives for non-technical proposal inquiries. Works with technical team members as a Pre Sales Consultant for project-specific technical narratives. Proofread, edit, and format proposals to ensure compliance. Populates pricing and other forms based on data received from the team. Prints assembles, and readies proposals for overnight, hand delivery, and/or electronic submission. Quality Control of final printed and/or electronic submission. Maintains excellent communication throughout all proposal timelines and maintains all applicable reporting and logs as a presales consultant in the Mumbai team. Maintains the Estimates database, including bid opportunities and status, bid folders, proposal templates, project charts, technical narratives, past performance evaluations, employee resumes, client contact information, project photos, etc. Assists with market research, including information gathering on potential clients and other industry research to support the development of sales and marketing. Manage knowledge resources effectively. Job Requirements Essential educational qualifications, skills, and qualities of an ideal candidate for the role of Pre Sales Consultant in Mumbai: The minimum educational qualification required for the role is graduate or above. 3 to 6 years of pre-sales or Bid Management experience in the Call Center and Business Process Services (BPS) industry. Excellent written and spoken English skills. In-depth knowledge of MS Word, PowerPoint, and Excel. Strong content creation skills. Outstanding time management and organizational skills. Ability to work collaboratively in a team environment. High attention to detail and superior writing and editing abilities. Strong aptitude for improving the organization, flow, readability, completeness, and clarity of proposals. Ability to manage multiple tasks and meet tight deadlines. Why Join Fusion CX in Mumbai: Fusion CX offers a dynamic and supportive work environment where your professional growth is a priority. Therefore, as a Pre Sales Consultant in Mumbai, you will have the opportunity to work closely with senior leadership and contribute to high-impact projects. We value your expertise and offer continuous learning opportunities to help you advance your career. Moreover, at Fusion CX, you will be part of a team dedicated to delivering exceptional service and innovative solutions to our clients. So, if you are searching for presales consultant jobs in Mumbai or a presales role that will skyrocket your growth, here is your chance! If you have the skills and experience we seek, we invite you to apply and become a part of our success story.

Are you looking for exciting customer service jobs in Bangalore where you can grow fast, learn global skills, and make a real impact? Fusion CX hires dynamic and detail-oriented Customer Service Associates in Bangalore to support our telecom client services. This customer service role is ideal for individuals who excel in customer interaction, problem-solving, and communication across phone, email, and chat. You will be responsible for addressing customer inquiries, resolving order-related issues, and ensuring every interaction reflects professionalism and empathy. If you re someone who thrives in a fast-paced, people-first environment and you re curious about where a career in CX could take you this is one of the most rewarding job vacancies in Bangalore to explore right now. Apply for the role of customer service associate in Fusion CX Bangalore. Job Description Customer Service Associate Key Responsibilities Serve as the first point of contact for customer order-related inquiries through phone, email, and chat. Perform triage and resolution of service/order-related requests, ensuring timely and accurate updates. Manage transactional queues related to scheduling, order status, and account information. Monitor and respond to incoming customer emails and chats with clarity and professionalism. Make outbound calls and receive inbound contacts to ensure timely resolution of customer queries. Identify and escalate cases that fall beyond Tier 1 support scope. Coordinate with internal departments to resolve order constraints and delays. Ensure each issue is fully resolved and documented with attention to compliance and accuracy. Contribute feedback to internal product, service, and operations teams for process improvement. Deliver high-quality service while meeting KPIs such as customer satisfaction, first contact resolution, and response time. Job Requirements Customer Service Associate Qualifications & Requirements 0-2 years of experience in a call center or customer service environment (Telecom experience preferred). Strong verbal and written communication skills in English. Comfortable handling challenging situations with professionalism and empathy. Demonstrated ability to listen actively, gather relevant details, and build rapport with customers. Proficient with Microsoft Office tools and digital communication platforms. Detail-oriented, organized, and capable of working under pressure. Desired Skills Understanding of order lifecycle management and customer support workflows. Ability to work towards performance goals and quality metrics as a customer service associate. Strong problem-solving skills and a sense of urgency in task execution. Ability to multitask and prioritize effectively in a fast-paced environment. Familiarity with CRM tools and ticketing systems is a plus. Shift US Shift (Night shift hours) Why Join Fusion CX? Fusion CX offers more than just customer service jobs in Bangalore we provide a platform to launch meaningful careers. Joining our Bangalore team as a customer service associate means entering a professional ecosystem built on training, teamwork, and upward mobility. You will start with an in-depth onboarding and nesting period to set you up for long-term success. Our global operations are backed by more than employees across more than fifteen countries and fifty delivery centers, and Bangalore is a vital part of that global network. You will work in an office-centric, collaboration-first environment where communication and performance are nurtured, not just evaluated. With hands-on mentoring, access to international projects, and structured development tracks, this customer service associate role in Fusion CX Bangalore offers real growth potential. If you are seeking job vacancies in Bangalore that combine stability, challenge, and advancement, Fusion CX is where your journey begins.

Are you an HR Recruiter with a passion for high-volume hiring? Fusion CX is expanding its recruitment team in Mumbai and is looking for someone just like you to help drive large-scale hiring initiatives. If you have experience in banking recruitment and thrive in fast-paced environments, this could be the perfect opportunity to put your skills to use and make a real impact. You ll be at the heart of our recruitment strategy, working with industry leaders and helping to bring the best talent on board. If you re exploring BPO recruiter jobs in Mumbai or have been on the lookout for an HR recruiter job vacancy in Mumbai, this is your chance to join a company where growth and innovation are always encouraged. Don t miss out apply today! Job Description HR Recruiter This HR Recruiter role in Mumbai specializing in bulk hiring is responsible for managing high-volume recruitment campaigns to meet the operational staffing needs of the organization. This mass hiring role demands efficient sourcing strategies, quick turnaround times, and effective communication to attract and onboard large groups of qualified candidates. Key Responsibilities of HR Recruiter in Fusion CX Mumbai: High-Volume Sourcing and Screening Using multiple sourcing channels like job portals, social media, job fairs, walk-in drives, and employee referrals to attract large pools of candidates. Conducting initial screenings through telephonic or video interviews to shortlist candidates. Building and maintaining a robust database of potential candidates for future requirements. Organizing Recruitment Drives Planning and executing large-scale recruitment events, including job fairs, open houses, and campus hiring drives. Ensuring seamless coordination of logistics, scheduling, and follow-up for high-volume recruitment initiatives. Collaboration with Stakeholders Working closely with hiring managers to understand bulk hiring requirements and specific skill sets needed for roles. Partnering with training teams to ensure smooth onboarding and skill development post-hiring as an HR recruiter in Mumbai. Pre-Employment Processes Facilitating pre-employment checks such as background verification and reference checks for large batches of candidates. Ensuring timely preparation and distribution of offer letters. Recruitment Metrics and Reporting Tracking recruitment metrics such as time-to-hire, offer-to-joining ratios, and bulk-hiring success rates. Providing daily and weekly reports on recruitment progress to stakeholders. Employer Branding Representing the organization at job fairs, community outreach programs, and other hiring events. Leveraging social media and other marketing tools to attract candidates for bulk hiring. Compliance and Process Adherence Ensuring all recruitment activities comply with company policies and labor laws. Maintain accurate records of candidate interactions and documentation in the Applicant Tracking System (ATS). Job Requirements HR Recruiter Essential educational qualifications, experience, and skills required for the HR Recruiter role in Mumbai: At least a bachelor s degree in any discipline 1-7 years of experience in BPO bulk hiring, mass hiring, or volume hiring. Exposure to banking recruitment or experience in hiring for banking roles. Strong communication and interpersonal skills to collaborate with hiring managers and stakeholders. Ability to work in a fast-paced, high-pressure environment with quick turnaround times. Why Join Fusion CX? At Fusion CX, we don t just fill positions we build strong teams and shape the future of customer experience. As part of our Mumbai recruitment team, you ll be directly involved in driving impactful hiring campaigns for one of the most innovative companies in the industry. We re looking for someone who s ready to roll up their sleeves and make a difference by attracting top talent in bulk hiring as an HR Recruiter in Mumbai. Here, you ll have the chance to collaborate with a diverse group of professionals, work on exciting recruitment projects, and grow your career with a company that truly values your contributions. Whether you re a seasoned recruiter or looking to deepen your expertise, Fusion CX offers a work environment where you can expand your skills, take on meaningful challenges, and play a key role in shaping the workforce of tomorrow. If you re seeking HR Recruiter jobs in Mumbai that provide both professional growth and a rewarding work culture, we d love to hear from you. Apply now, and let s make an impact together!

Are you seeking call center jobs in Gurgaon that offer global exposure and meaningful growth? Fusion CX is hiring in customer service associate roles to join our US telecom support team in Gurgaon. This role is perfect for candidates with up to 2 years of experience in customer service or call centers especially those comfortable handling inquiries across email, chat, and phone. If you have strong English skills and a customer-first mindset, apply now and start your journey with one of Gurgaon s most dynamic job vacancies in customer service with a global CX company. Apply now! Job Description Customer Service Associate Key Responsibilities Ability to conduct the initial triage of incoming requests to resolve customer order questions and inquiries Respond to customer queries over the phone, via email, and/or online chat Provide clear and compassionate support to US-based customers Build rapport while collecting relevant customer and order details Manage intent queues for order services, scheduling, and account inquiries Monitor email and chat channels, ensuring timely response to each inquiry Handle inbound and outbound calls and route issues across internal service teams as needed Identify causes of delays and assign to appropriate resolution owners Work within policy compliance to resolve order constraints with urgency Ensure full resolution and customer satisfaction for every interaction Escalate cases beyond Tier 1 scope to the correct support tier Support feedback loops to internal departments, including product, service delivery, and operations Job Requirements Customer Service Associate Qualifications & Requirements 0-2 years of call center or customer service experience (telecom preferred) Strong English proficiency with solid written and verbal communication skills Confident in handling customer queries over multiple channels Professional, composed, and empathetic in challenging situations Demonstrated computer skills and proficiency with Microsoft tools Why Join Fusion CX? Fusion CX offers a work environment that blends global exposure with individual empowerment. Join us as a customer service associate in Gurgaon. As part of our Gurgaon team, you ll benefit from: A supportive onboarding experience with hands-on training and a comfortable nesting period The chance to collaborate with international teams and serve US-based customers A culture built on flexibility, learning, and career development An inclusive workplace that supports your personal and professional goals A people-first philosophy that values your voice, your effort, and your growth Explore impactful job opportunities in Gurgaon where you can build your skills, grow your career, and thrive with a company that truly invests in you.

Are you an experienced talent acquisition professional looking to expand your impact globally? Fusion CX invites you to apply for this dynamic Assistant Manager Deputy Manager role in Talent Acquisition in the bustling city of Mumbai. In this role, you will take the lead on international hiring for high-volume campaigns, collaborating closely with cross-border teams and contributing to impactful, global recruitment strategies. If you are an immediate joiner with a passion for international recruitment, this talent acquisition job in Mumbai could be your next career milestone! Job Description Position Overview As an Assistant Manager Deputy Manager in Talent Acquisition in Navi Mumbai, you will be hiring for international campaigns and our esteemed clients worldwide. In this role, you will report directly to the site manager. What You ll Be Doing as an Assistant Manager / Deputy Manager in Talent Acquisition in Fusion CX Mumbai: International and Domestic Recruitment : Drive high-volume talent acquisition efforts for international and domestic campaigns, ensuring top-tier candidates for various regions. Global Strategy : Implement recruitment strategies aligned with international talent markets to attract diverse candidates. Stakeholder Collaboration : Partner with hiring managers and other key stakeholders to meet talent demands across multiple regions. Job Requirements As an Assistant Manager Deputy Manager in Talent Acquisition you need to possess skills and qualities to thrive in Fusion CX Mumbai. What We re Looking For the Role of Assistant Manager / Deputy Manager Talent Acquisition Experience : 2-5 years in talent acquisition, with a proven track record in international hiring and high-volume recruitment. Skills : Excellent interpersonal and communication abilities to connect with global talent pools. Mindset : Motivated and adaptable, ready to make an impact on cross-border hiring initiatives. Why Join Fusion CX? At Fusion CX, we re committed to redefining customer experience through human-centric solutions, cutting-edge technologies, and global perspectives. As part of our Talent Acquisition team, you will work on large-scale hiring campaigns, gain valuable global exposure, and drive our mission forward with innovative recruitment strategies. This Assistant Manager Talent Acquisition job in Mumbai is your chance to shape international talent landscapes while advancing your own career. Ready to take on high-impact recruitment projects? Apply today! Join Fusion CX and lead the way in global talent acquisition!