The purpose of RTA Specialist role is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analyzing real time data and making decisions based on the findings. Job title: Specialist Global WFM Job Description: Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Manage all offline activities, idle time / Report outage, Incident tracking, escalations & produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods. Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc. Initiates, develops and implements improvements to workflows and processes and participate on special projects. Assist with projects and other duties as requested or assigned. Mandatory Skills : Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills. Must be a team player within the ability to communicate & interact with external & internal stakeholders. Problem solving, analytical & logical skills is critical and must have excellent English communication skills. Preferred Skills : Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage. Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling. Excellent communication skills with ability to interact with external & internal stakeholders. Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage.

The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction. Also, focus on customer and employee retention. Job title: Specialist-Operations Job Description: Education: Any Graduate Experience: 3+ years experience in Claims Administration, including 12 months in a supervisor capacity. Healthcare Industry Preferred Roles & Responsibilities: Provide day-to-day leadership support to supervisors and assists with KPI requirements. Participate in day to day Operations meetings to introduce and/or create action plans based on account requirements Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability. Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality. Responsible for quality for all work performed by the team. Ensure support is provided to front line employees (Sr. Process consultants and Team Leader) Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization. Promote teamwork and cooperative effort. Help train and provide guidance to other Supervisors within the organization. Maintain a clean, safe, and unobstructed work area, and practice good safety habits. Provide internal and external customers with the highest quality service. Skills : Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and productivity through effective and efficient metric management. Ability to coach, train, and motivate employees and evaluate their performance. Ability to strategically lead and develop team towards improved performance. Ability to delegate and manage work loads and projects across functions within the organization. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Location: BLR, Surya Wave BuildingIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Job Description: Job Description | Desktop Support - Executive Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system. Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. We have 28,000+ employees in 15 cities across 5 countries India, Philippines, USA, Jamaica, and Colombia. About Sagility Technology We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes. About Sagility Care Management A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction. Objectives and Responsibilities of the Desktop Support-Executive: - Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department. Recovery, OS reinstallation/reimaging of failed desktop, Thin Clients and laptop computers. Ensure tickets are closed on time with defined SLA. Continuously monitor and track the ticket status and ensure tickets are closed within the timeline. Answer phones, handle general inquiries, relay messages to appropriate parties. Keep up to date hardware and software inventory list. Performing backup and restore Remote troubleshooting, deployment, and desktop support. Excellent written and verbal communication skills in English (in person and via phone) with peers, management, contractors and vendors. Strong troubleshooting skills of very complex systems and ability to explain to complex IT concepts in simple terms. Ability to manage high priority projects data and voice. Proven ability to work successfully in any shifts with limited supervision. Technical knowledge by attending educational workshops and training. Manage MS patches and antivirus are up to date for all end points. Timely escalate to respective vendor for An ideal candidate should be: Proficient in working with high availability environment along with alignment to Process. Love collaborative environments that use agile methodologies to encourage creative. design thinking and find innovative ways to develop with cutting edge technologies. Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work. Intuitive with an ability to manage change and proven time management. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Qualifications: Bachelor s degree in BCA, BE / B. Tech, Any Graduate. 2+ years of IT Support or relevant experience. 2+ years of experience in PC repair, troubleshooting, deployment, and 1+ years IT experience with Office 365 support, client, service delivery. 1+ Years of Experience in Inventory and asset management. 1+ Years of Knowledge in Patch & AV management, Drive Encryption - Bit locker & File Server access management. Your life with us Sagility believes in Doing Right by its People. We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role. We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality. We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities - it s an endless list! Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Require AM for Apria MIS & Analytics Job Code : REQ-013903 Fully Onsite Job Description Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Assistant Manager - MIS & Analytics is the expert in data analysis, reporting, and visualization. The MIS analyst is responsible for collecting, processing, and interpreting the data from various sources, and creating meaningful reports and dashboards that provide insights and recommendations for the business stakeholders. Job title: Require AM for Apria MIS & Analytics Job Description: Education: Bachelors degree or any acceptable degree in business administration, healthcare management, or a related field. Experience: 3+ years experience in related field, including 3 year in management. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred. Roles & Responsibilities: Develop strategies for peak performance for the organization s information management system. Analyze large amounts of data to diagnose and solve problems. Monitor the performance of the system on a daily basis and make necessary changes as needed. Train new employees on the system and ensure they understand how it works and how to use it. Provide recommendations on investment and system design. Work with other departments to ensure the system meets their needs. Skills : Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Ability to research documents, find necessary information and perform deep analysis. Must be flexible with the ability to adapt to changes quickly and think conceptually. Solid problem solving & conflict resolution skills to resolve complex customer inquiries. Strong leadership skills with a demonstrated ability to effectively manage a team. Strong organizational and time management skills, with the ability to prioritize and multitask effectively. Advanced Knowledge of Microsoft Office, Outlook, Excel, and Word. In-depth knowledge of the healthcare industry, including its trends, regulations, and best practices. Location: HyderabadIndia

Job title: Manager - PDM Job Description: Provider Network Management Services-Provider Data Management Location: BLR, Surya Wave BuildingIndia

The role of a Senior Manager Business Excellence is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced. Job title: Senior Manager Business Excellence Job Description: Education: Any Graduate or Post Graduate Experience: 10+ Years experience in Business Excellence, BE & overall management Roles & Responsibilities: Responsible for creating culture of Business Excellence across the program. Manage and implement Business Excellence methodology Working closely with Stakeholder to understand requirements and critical areas ensuring appropriate standard of Business Excellence monitoring and measurement is implemented to achieve exceptional Business Excellence Proactive management of identifying trends, producing root cause analysis and providing solutions Innovate and improve processes To periodically conduct reviews and track performance of QA To work closely with operations & training Awareness and usage of tools to bring about immersive learning environment Implement robust monitoring of internal QA and maintains an efficient performance management system Report and Analysis for MBR & QBR Excellent communication skills Leadership ability Outstanding organizational skills Drive team to achieve process Service Level Agreements / metrics on productivity and Business Excellence within the established timelines Share status reports with business leaders for review on a periodic basis. Ensure adherence to engagement plans for team members. Identify opportunity areas for improvement in Business Excellence & productivity Conduct performance appraisals for team members Follow the performance management grid & take immediate steps for any variance Ensure performance report (presentation/visual boards) is shared with team on a regular basis Ensure successful execution of the plans & strategies as laid out by management time to time. Engage with other processes to understand and implement best practices. Total Business Excellence Management Skills : In-depth understanding of the healthcare industry, including the various sectors, service delivery models, payer systems, and healthcare trends. Comprehensive knowledge of healthcare regulations, such as HIPAA, ACA, and relevant state-specific laws, to ensure compliance and mitigate legal risks. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Ability to improve and/or transform teams processes across functions within the organization. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and productivity through effective and efficient metric management. Ability to coach, train, and motivate employees and evaluate their performance. Ability to strategically lead and develop team towards improved performance. Ability to delegate and manage workloads and projects across functions within the organization. Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Excellent presentation and client interaction skills. Thorough understanding of day-to-day Healthcare operation challenges and work around Detailed understanding of Healthcare (Processing level) Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills Process improvement experience Location: HyderabadIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction. Job title: Specialist-Quality Coding Job Description: Education : Any graduates or post graduate (preferably science background) Experience : 3.5+ years experience in HC domain & coding related field Roles & Responsibilities : To conduct training classes for all staff on quality parameters as per company policies & procedures. Participate in day to day operations meetings to introduce and/or create action plans based on account requirements Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability. Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality. . Responsible for service quality for all work performed by his/ her employees. Ensure support is provided to front line employees (SMEs, Producers, Lead Operators) Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization. Promote teamwork and cooperative effort. Help train and provide guidance to other Supervisors and CSRs within the organization. Maintain a clean, safe, and unobstructed work area, and practice good safety habits. Provide internal and external customers with the highest quality service. Provide day-to-day leadership support to supervisors and assists with CPI and KPI requirements. Skills : Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to improve and/or transform teams processes across functions within the organization. Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management. Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance. Ability to delegate and manage workloads and projects across functions within the organization. Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results. Strong operational and financial acumen, executive presence, and the ability to lead multiple sites. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Advanced customer focus and customer service skills. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting. Experience with Client relationship management is preferred Location: BLR, Surya Wave BuildingIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Job title: Assistant Manager-Training Job Description: Purpose of the Role - Associate Training Manager Detailed Roles & Responsibilities Program/Account Management Lead the program development, from needs analysis, planning and development, to implementation and measurement, in support to the specific account/process they are assigned. Review current library of training content to determine availability of existing materials to meet defined business needs. Develop the necessary resources needed in order to implement finalized and approved training program. Build a training resource network with vendors, and maintain relationships with external/internal program consultants/providers/SMEs when applicable. Oversee the deployment of all logistical requirements and preparations for training programs under the assigned cluster or projects. Manages all program activities under their assigned program/account. Design new, develop existing and update outdated systems to improve training processes, making it more efficient and responsive in addressing operational concerns. Prepare reports, records and other related program documents as required. Training Analysis, Research, & Design Perform simple to complex training needs analysis (TNA) that may require various tools and processes Oversees individual, group and organization-based training and development needs analyses and assessments pertaining to communication and soft skills. Manage the analysis, research, design, work and performance of the cluster he/she is leading. Designs, reviews, provides, and revises, recommendations of training curricula for final approval by the Training Manager and Department head; formulates or reviews training outlines, and determines appropriate instructional methodologies and formats. Reviews and approves the developed Training Manuals and instructional materials, quizzes, computer-based training, videos, and other job aids; Expected to create programs Curriculum Development Interface with both operations and support management teams in assessing, identifying, and prioritizing the training needs, and aligning them with the company s business strategy. Oversee the development, design and implementation of cluster training programs. Responsible for the implementation and evaluation of the training program designed to track performance and identify quality opportunities. Meets with and assists operations in developing appropriate interventions to address performance gaps. Training Evaluation Leads the implementation and evaluation of the relevant training program in order to achieve learning and business objectives. Reviews and recommends approval of training evaluation and assessment tools. Leads the meeting with Operations to ascertain agent/ learner s performance up to within 90 days after foundation training certification or within 30 days after Coaching Session and assists Operations in developing appropriate interventions to address performance gaps with regard to soft skills (i.e. Communication, Quality Customer Service, Listening and Basic Probing, Call Control, and Overall Confidence). Reviews and recommends, accountable for the success of the learning session. Responsible for the overall success of the 30-60-90 evaluation and measurement of his/ her cluster. Performs coaching sessions for TS/STS, TO, STO, Team Leaders and Shift Managers based on defined root causes and in order to achieve business objectives when relevant Responsible for the overall achievement of the intended learning and business outcomes by their assigned trainers, as well as for the evaluation and measurement of the agents and TLs performance under his/ her supervision. Performance Consulting Responds to inquiries and conducts researches to help resolve problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operation s communication training issues. Assists Operations with their communication-related concerns and conducts/validates necessary TNA such as call monitoring; after which decided the best intervention such as coaching or refresher training, ensuring effective measurement and tracking of success measures and impact to business. Leads the conduct of TNA for a particular process/account as directed by the Training Manager Primary Customer: Senior Operations Manager Scope: Account Impact: Account Level Recruitment Support Manages the deployment of their TS and STS in the Agent hiring process together with the Operations and HR Recruitment. Ensures documentation of the results of the Language Checks conducted within the day are shared to the appropriate business unit heads, managers, and other parties concerned. Responsible for the ensuring the consolidation and final draft of reports for business or accounts his or her cluster. Talent Management Overseas the hiring, interviews, and management of the members of their team Manages the capacity, planning, deployment, and staffing of their cluster. Administers/assesses trainers capabilities using tools internally designed to evaluate the trainer s competencies. Rates performance and creates developmental plan for training staff based on evaluated data from metrics and trending reports, data per training results and retention analytics. Observes, tracks, and monitors the performance of their team in line with regular performance reviews. Administrative Function Ensures that all relevant documentation before and after classes conducted by internal trainers and/or Training Providers are in order. Checks and validates performance and development plans for trainers based on evaluated all relevant data available. Coordinates and works with different support as well as operations departments in the effective management and implementation of their assigned training programs Responsible for maintenance and inventory of all L&D materials assigned to their team Schedules and adheres to schedule/ training calendar Writes post training reports to concerned business and department heads when relevant Maintains reports, logs, files, manuals and procedures in accordance with the defined data management system of the team Ensures security of information assets in compliance with ISO, QISMS and DPA. Maintains all documents to be audit-ready at all times. Client Interface Participates in hiring process with operations through Language Checks and Final Panel Interviews when applicable Coordinates with Operations and Quality Supervisors/Managers in tracking performance. Along with the Training Manager, Joins Operations in interfacing with current and prospective clients to ensure scoping of training segment of account. Participate in Network/Operations wide Training Content and Rollout planning for projects/assignments, which could include working on curriculum updates/revisions, testing computer-based Trainings and simulations. Works with Operations and Quality Supervisors/Managers to understand the largest problem areas pertaining to soft skills of the current agents, to institute into the training process through the design and implementation of refresher training for current certified agents. Participates and presents during client visits when relevant New Trainers Onboarding Oversees the New Trainer Onboarding Program and conducts evaluation report. Makes final recommendation to certify the same. Ensures training resources in their team are assessed and certified in a timely manner, and within the appropriate schedules. Professionalism & Ethical Conduct Must conduct self in the highest order of professionalism and take care of his/her credibility as mentor-teacher-trainer in face-to-face, online, and virtual scenarios Must not to go out drinking with his/her trainees while they are undergoing Foundation Training. Must wear decent, professional business attire at all times especially during conduct of training. Proper attire are clothing that do not call attention to self while taking away the learners attention away from the subject matter. Under the Code of Conduct, fraternizing with a trainee, direct report and colleague is subject to disciplinary action (warning to termination, depending on the gravity) Must be respectful to all employees at all times regardless of their diversity age, race, religion, ethnicity, and other elements defined in the code of conduct. This includes choice of words, tone and language both in oral and written forms. Must be a role model to his/her trainees on class attendance, punctual at all times SELF DEVELOPMENT Attends training meetings. Expands training knowledge through seminars and keeping abreast of current training issues. General Safety and Security Protects the organization s assets by upholding the principles of the Quality Information Security Management System (QISMS). Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization s business functions. REQUIREMENT Job RequirementKnowledgeEducational Qualifications A bachelor s degree in Education, Management, Marketing or Psychology or at least five (5) years of training experience equivalent. Professional QualificationsCertificates, Licenses, Registrations Recommended: o Train the Trainer Certified or Certificate o Communication skills training with V&A o Presentation Skills o Performance Coaching o Basic Supervisory Training or Certified o Basic Managerial Training o Performance Coaching Certification o Instructional Design LanguageEnglish Experience SummaryYears of Experience At least five years of communication training experience in the BPO setting. At least 2 years of supervisory experience in the BPO setting. Industry Worked (Optional)BPO SkillsMandatory SkillsCommunications Skills Excellent oral & written English (CEFR Level = C1) Expert business and technical writing skills Computer Skills Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, blackboard, etc. Ideal: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or a similar software Project Management Trained on Project Management and/or Continuous Improvement/Six Sigma Competent and experienced in leading a project from proposal to completion. Experience/background in PERT/CPM/WBS and other project management tools Coaching and Performance Management Ability to diagnose performance gaps and identify the training needs of a team of trainers. Ability to prepare coaching plan to help the team of trainers improve their performance. Documentation and Administrative Skill Able to participate during training, orientation and awareness programs pertaining to QISMS. Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality. Able to establish, implement and continuously improve the quality information security policies assigned to him / her. Conducts RCA and responds to CAPA Preferred Skills Training Needs Analysis, Instructional Design, Curriculum Development, Strong Innovative Mind; Independent, Critical, Analytical/Lateral Thinker, Influence, Negotiation, Stress/Crisis Management, Team player, Multi-cultural, Familiarity with ADDIE, 6Ds, and Adult Learning principles Location: BLR, AMR TECH PARK 2A 2nd FloorIndia If playback doesnt begin shortly, try restarting your device. 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BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Senior Specialist-Training Job Description: Communications Skills: Excellent oral & written English (CEFR Level = C1, High B2) Expert business and technical writing skills Computer Skills: Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, Ms Teams, blackboard, etc. Preferred: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or similar software Project Management: Preferred Project Management Certification/ LEAN/ Green Belt Certification Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6D s of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Coaching and Performance Management Ability to diagnose performance gaps and identify the training needs of a team of trainers. Ability to prepare coaching and development plan to help the team of trainers improve their performance. Documentation and Administrative Skill Able to participate during training, orientation and awareness programs such as QISMS, DPA, and the relevant company policies and standards. Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality. Able to establish, implement and continuously improve the quality information security policies assigned to him / her. Conducts RCA and recommends solutions Location: BLR, AMR TECH PARK 2A 2nd FloorIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Experience with large-scale data analysis projects Knowledge of advanced statistical analysis techniques Familiarity with machine learning concepts Experience with data modeling and transformation Mentorship and coaching abilities. Job title: Senior Data Analyst Job Description: Education: Graduate or a bachelors degree in computer software engineering, computer science, or mathematics or any other equivalent degree. Experience: 3 - 5 Years Roles & Responsibilities: Lead data analysis projects, providing technical guidance and oversight. Collaborate with stakeholders to understand data analysis project requirements. Make technical decisions and ensure adherence to data analysis standards. Mentor and coach data analysis team members. Participate in high-level data analysis discussions and provide advanced insights. Mandatory Skills : Excellent communication skills, both written and verbal - Proficient in one or more data analytic programming languages Excellent analytical and problem-solving skills Proficient in data analysis tools and techniques Understanding of data structures and databases Ability to work with a diverse cross-functional team Ability to create and maintain documentation for analysis processes. Leadership and project management skills In-depth knowledge of data analysis methods. Preferred Skills : Experience with large-scale data analysis projects Knowledge of advanced statistical analysis techniques Familiarity with machine learning concepts Experience with data modeling and transformation Mentorship and coaching abilities. Location: BangaloreIndia