- About The Role Debt Collection Strategist - LocationMarol, Andheri East, Mumbai - ExperienceMinimum 5 years in strategic planning or operational roles within the financial services or debt collection industry - EducationGraduate/Postgraduate in Business Administration, Finance, or related field - Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworksKey Responsibilities:Strategic Planning:- Develop and implement collection strategies for different DPD buckets- Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.Data-Driven Decision Making:- Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.- Use data analytics tools to develop insights and refine strategies for better results.Digital and Technology Integration:- Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.- Work with tech teams to incorporate automation and AI-based tools into the collection process.Compliance and Risk Mitigation:- Ensure all strategies comply with regulatory guidelines and company policies.- Develop mechanisms to identify and mitigate risks in the debt collection process.Collaboration:- Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.- Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.Performance Monitoring:- Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.- Set KPIs for collection teams and monitor progress against goals.Innovation and Continuous Improvement:- Stay updated on industry trends and best practices in debt collection.- Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.Key Skills and Requirements:- ExperienceMinimum 5 years in strategic roles within debt collection or financial services.- EducationGraduate/Postgraduate in Business Administration, Finance, or related field.Technical Skills: - Advanced proficiency in Excel, data analytics tools, and CRM systems.- Familiarity with data visualization tools like Power BI or Tableau is a plus.- Analytical Skills: Strong ability to interpret data and develop actionable strategies.ApplySaveSaveProInsights

Role Team leader Customer service. Role Summary:- The Team Lead - Customer Service is responsible for managing a team of customer service agents, ensuring high-quality support to customers, meeting performance targets, and driving team success.- The role involves coaching agents, monitoring service levels, resolving escalations, and ensuring customer satisfaction in a fast-paced contact centre environment. Key Responsibilities:. Team Management:- Supervise, guide, and motivate a team of customer service agents.- Monitor daily operations to ensure team members meet their KPIs, including call handling, resolution time, and quality scores.- Schedule and manage agent shift to ensure coverage during peak hours. Performance Monitoring and Coaching:- Conduct regular performance reviews and one-on-one coaching sessions.- Provide constructive feedback to improve agent performance, communication skills, and customer-handling abilities.- Identify areas for training and skill development. Customer Issue Resolution:- Handle escalated customer queries and complaints to ensure quick and satisfactory resolutions.- Analyse recurring issues and suggest process improvements to minimize escalations. Performance Reporting:- Prepare and share team performance reports, including productivity, quality, and customer satisfaction metrics.- Highlight areas of concern and recommend solutions to improve performance. Process Improvement:- Collaborate with the operations and quality teams to streamline processes and enhance customer experience.- Ensure compliance with company policies, contact centre protocols, and customer service best practices. Motivation and Team Engagement:- Build a positive and energetic work environment that fosters teamwork and high morale.- Recognize and reward top-performing agents to maintain team motivation. Qualifications and Skills: Education:.- Bachelor's/Masters degree or equivalent experience in a related field. Experience:- 2-3 years of experience in a contact center or customer service environment.- Minimum 1 year in a leadership or team management role. Skills Required:- Strong leadership and people management skills.- Excellent verbal and written communication skills.- Problem-solving and conflict resolution abilities.- Ability to analyse performance metrics and provide actionable feedback.- Proficiency in using CRM tools, contact centre software, and Microsoft Office Suite. Behavioural Traits:- Customer-focused with a positive attitude.- Ability to stay calm under pressure and manage a fast-paced environment.- Strong decision-making skills and accountability.- Adaptable to process changes and business needs.Key Performance Indicators (KPIs):- Team Productivity (Average Handling Time, First Call Resolution).- Customer Satisfaction Scores (CSAT).- Quality Assurance Scores. Agent Attendance and Retention. Benefits:- Competitive salary and performance incentives.- Health and wellness benefits.- Growth and career development opportunities.- A collaborative and supportive work environment.ApplySaveSaveProInsights

Company Description: FatakPay is a FinTech company based in Mumbai, focused on providing quick and convenient credit access during financial emergencies. The company guarantees a transparent transaction experience without interest fees or hidden charges. FatakPay is driving the FinTech revolution in India by creating powerful products and technology platforms to enhance employee welfare experiences. Role Description:- This is a full-time on-site role for a Business & Growth Manager Personal Loans at FatakPay in Mumbai.- The role involves managing day-to-day business operations, driving growth strategies, overseeing personal loan products, and collaborating with various teams to enhance customer experiences. - Manage product segment, drive and track customer value proposition. - Product Pricing and usage analytics. - Product P&L. - Product features, offering, cross-selling, up-selling strategies. - Understanding and bundling 3rd party products and services. - Engage with internal teams for product positioning. - Competitor benchmarking. - Referral programs, customer engagement and retention. - Product Management, product roll-out and coordination. - Manage all product collaterals & customer engaging properties such as customer statements etc. - Manage all the processes related to value prop delivery and fulfilment. - Manage customer communication throughout the customer journey and create delighters for the customer through assertive communication. - Create and manage customer communication channels like SMS, Email, Whatsapp, IVR and mobile app notifications. - Track and identify features utilisation and drive higher feature penetration. Create & manage product utilisation dashboards. Publish reports of product depth & feature penetration to senior stakeholders. - Engage with a partner to identify opportunities to introduce new features through competition benchmarking. - Have cross-functional engagement with internal & external stakeholders to drive product development and higher product usage. - Drive internal governance processes for launching any product, method etc. Qualifications:- Analytical Skills and Sales expertise.- Strong Communication and Project Management abilities.- Experience in Analytics.- Proven track record in sales and business development.- Demonstrated ability to drive growth and meet targets.- BE / B.Tech.(Premier/Tier I), MBA (Premier/Tier I) with total work experience of 3+ years preferably in Fintech.- Excellent academic background and records.ApplySaveSaveProInsights

Senior Manager - Data Analytics About the job: Experience5-8 Years LocationMumbai-Andheri Employment TypeFull-Time About Us: We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey. Job Overview: - We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. - The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. - As a Data analytics, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines. Key Responsibilities: - Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources. - Build and maintain efficient data pipelines to support real-time and batch data processing. - Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions. - Optimize database performance and ensure data integrity and security. - Troubleshoot and resolve data-related issues and provide support for data operations. - Implement data quality checks and monitor data pipeline performance. - Document technical solutions and processes for future reference. Required Skills And Qualifications: - Bachelor's/Master's degree in Engineering, or a related field. - 3-5 years of experience in data engineering or a related role. - Strong proficiency in ETL tools and techniques. - Experience with SQL and relational databases (MySQL, PostgreSQL). - Familiarity with big data technologies. - Proficiency in programming languages such as Python, Java, or Scala. - Knowledge of data warehousing concepts and tools. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills. Preferred Qualifications: - Experience with data visualization tools (Tableau, Power BI). - Knowledge of machine learning and data science principles. - Experience with real-time data processing and streaming platforms (Kafka). What We Offer - Competitive compensation package (10-15 LPA) based on experience and qualifications. - Opportunity to work with a talented and innovative team in the fintech industry. - Professional development and growth opportunities. Apply Save Save Pro Insights

About The Role Debt Collection Strategist. LocationMarol, Andheri East, Mumbai. ExperienceMinimum 5 years in strategic planning or operational roles within the financial services or debt collection industry. EducationGraduate/Postgraduate in Business Administration, Finance, or related field. Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks.Key Responsibilities:Strategic Planning:- Develop and implement collection strategies for different DPD buckets.- Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.Data-Driven Decision Making:- Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.- Use data analytics tools to develop insights and refine strategies for better results.Digital and Technology Integration:- Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.- Work with tech teams to incorporate automation and AI-based tools into the collection process.Compliance and Risk Mitigation:- Ensure all strategies comply with regulatory guidelines and company policies.- Develop mechanisms to identify and mitigate risks in the debt collection process.Collaboration:- Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.- Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.Performance Monitoring:- Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.- Set KPIs for collection teams and monitor progress against goals.Innovation and Continuous Improvement:- Stay updated on industry trends and best practices in debt collection.- Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.Key Skills and Requirements:- ExperienceMinimum 5 years in strategic roles within debt collection or financial services.EducationGraduate/Postgraduate in Business Administration, Finance, or related field.Technical Skills: - Advanced proficiency in Excel, data analytics tools, and CRM systems.- Familiarity with data visualization tools like Power BI or Tableau is a plus.- Analytical Skills: Strong ability to interpret data and develop actionable strategies.Communication Skills: - Excellent verbal and written communication skills for internal and external stakeholders.- Strong presentation skills to convey complex strategies clearly.Leadership Skills: - Ability to influence and drive results across cross-functional teams.- Strategic thinker with excellent problem-solving capabilities.- Work EthicProactive, goal-oriented, and innovative.Job Perks:- Competitive salary with performance-based incentives.- Leadership opportunities in a fast-growing fintech environment.- Exposure to cutting-edge technology and industry best practices.Job LocationMarol, Andheri East, Mumbai.ApplySaveSaveProInsights

About The Role Business Analyst - Debt Collection Process. LocationMarol, Andheri East, Mumbai. ExperienceMinimum 2-3 years as a Business Analyst, preferably in the financial services or debt collection industry. EducationGraduate/Postgraduate in Business Administration, Finance, Data Analytics, or a related field. Technical Skills: Proficiency in data analysis tools, CRM systems, and visualization tools (Power BI, Tableau, etc. Key Responsibilities: Process Analysis and Optimization:- Analyze the end-to-end debt collection process to identify inefficiencies and recommend improvements.- Develop workflows and process maps for various DPD buckets (Pre-due, 0-30, 31-60, etc.- Work with cross-functional teams to implement process enhancements. Data Analysis and Reporting:- Collect and analyze data on recovery performance, delinquency trends, and agent productivity.- Generate actionable insights to guide decision-making for collections strategy.- Create and maintain dashboards to track KPIs such as recovery rate, PTP adherence, and outstanding amounts. Strategy Development:- Collaborate with the Collections Head and other stakeholders to design data-driven strategies for debt recovery.- Provide insights on customer behavior, payment patterns, and risk segmentation to inform targeted collection efforts.- Support digital collections initiatives by analyzing campaign effectiveness and ROI. Technology and Systems Support:- Work with IT teams to enhance CRM systems and integrate new tools for process automation.- Assist in implementing AI-driven solutions, such as conversational bots, for pre-due and overdue collections.- Ensure proper data flow and system alignment between collection platforms, dialers, and MIS systems. Performance Monitoring:- Track and report on the effectiveness of recovery strategies across different channels (voice, digital, field).- Identify trends in non-payment and propose corrective measures for at-risk portfolios.- Monitor the impact of legal and compliance activities, such as notices and settlements. Stakeholder Collaboration:- Act as a liaison between operations, legal, compliance, and digital teams to ensure alignment of collection efforts.- Communicate findings and insights to senior management through presentations and detailed reports.- Collaborate with external partners, such as outsourced agencies, to ensure data accuracy and goal alignment. Risk and Compliance Monitoring:- Conduct periodic analysis of high-risk accounts and recommend mitigation strategies.- Ensure all process changes align with regulatory guidelines and company compliance policies. Key Skills and Requirements:Experience2-3 years as a Business Analyst, with experience in debt collection or financial services preferred. EducationGraduate/Postgraduate in Business Administration, Finance, Data Analytics, or related field. Technical Skills: - Proficiency in data analysis tools (Excel, SQL, Python/R preferred).- Experience with CRM systems and visualization tools like Power BI or Tableau.- Familiarity with collection tools, dialers, and automation platforms is a plus.Analytical Skills: - Strong ability to interpret complex data and translate it into actionable strategies.- Problem-solving skills to address process inefficiencies and challenges.Communication Skills: - Excellent written and verbal communication to interact with stakeholders at all levels.- Strong presentation skills for conveying insights effectively.Work Ethic:- Detail-oriented, proactive, and goal-focused.- Ability to handle multiple priorities and meet tight deadlines. Job Perks:- Competitive salary and performance-based incentives.- Opportunity to work in a dynamic fintech environment.- Exposure to advanced analytics tools and debt collection strategies.- Professional development opportunities and cross-functional collaboration.Job LocationMarol, Andheri East, Mumbai. How to Apply: NotePlease mention "Business Analyst - Debt Collection Process" in the subject line of your email.ApplySaveSaveProInsights

Job TitleCredit Risk & Policy Audit - Fintech Industry DepartmentRisk Management / Audit LocationAndheri East Reports toCOO Job TypeFull-Time Job Overview: The Credit Risk & Policy Audit role in the Fintech industry is responsible for evaluating, assessing, and auditing the company's credit risk policies, procedures, and practices. The role ensures that the fintech organization's credit policies align with regulatory standards, best practices, and business objectives, while mitigating credit risk effectively. The position involves conducting internal audits, identifying gaps in credit risk management processes, and working with cross-functional teams to ensure the implementation of sound risk controls. This role is critical to safeguarding the company's portfolio and preventing credit defaults and fraud.Key Responsibilities:Credit Risk Management Audit:- Conduct regular audits of the company's credit risk management framework to ensure compliance with internal policies, industry standards, and regulatory requirements.- Review credit risk models, approval processes, and credit assessment tools to ensure they are appropriate, effective, and up-to-date.- Assess credit underwriting standards, credit scoring models, and decision-making algorithms for accuracy and reliability in predicting creditworthiness.- Identify areas of credit risk exposure, including fraud, defaults, and bad debt, and recommend corrective actions to mitigate these risks. Policy Compliance and Effectiveness:- Audit and assess the company's credit risk policies and procedures to ensure they are consistent with business goals, risk appetite, and regulatory requirements.- Review and validate credit policies related to personal loans, credit cards, digital lending, and other fintech products to ensure adherence to legal and ethical standards.- Work with legal and compliance teams to identify any regulatory changes and ensure that credit risk policies and procedures are updated accordingly. Credit Portfolio Monitoring:- Perform regular audits on the credit portfolio to assess risk, performance, and quality of loans or credit products.- Evaluate the loan origination process, monitoring for any potential systemic risks or weaknesses in the portfolio.- Analyze portfolio metrics such as delinquency rates, non-performing loans (NPLs), default rates, and recovery performance.- Work with credit operations teams to ensure proper documentation and compliance with established policies for credit transactions. Risk Control and Mitigation:- Identify opportunities to enhance or improve risk controls in credit operations, including new systems, processes, or tools.- Collaborate with the credit risk team to develop strategies for risk mitigation, including the setting of credit limits, loan-to-value ratios, and risk-based pricing.- Recommend best practices for credit policy governance and ensure that credit risk is managed consistently across all products and services. Audit Reporting and Documentation:- Prepare detailed audit reports outlining findings, risks, and recommended actions to senior management and relevant stakeholders.- Provide actionable insights to improve credit risk policies, processes, and controls, ensuring alignment with company objectives and regulatory frameworks.- Track the implementation of audit recommendations and ensure that corrective measures are adopted in a timely manner.- Ensure proper documentation of audit activities and findings, maintaining compliance with internal and external audit standards. Stakeholder Collaboration and Advisory;- Act as a subject matter expert for credit risk management policies and audits, advising key stakeholders on potential risks and best practices.- Collaborate with risk, compliance, and credit operations teams to address issues related to risk exposure, fraud, and credit management.- Support the development of training and awareness programs to ensure staff understand and adhere to credit risk policies and procedures. Continuous Improvement and Process Optimization;- Regularly assess and update audit methodologies to reflect changes in the fintech industry, emerging risks, and new regulatory requirements.- Leverage technology, including data analytics and automation tools, to improve the effectiveness and efficiency of the credit risk management audit process.- Identify trends or emerging risks in credit risk and make proactive recommendations to mitigate potential issues before they impact the business.Qualifications and Skills: EducationBachelor's degree in Finance, Business, Economics, or a related field (Master's or professional certifications such as FRM, CFA, or CPA are preferred).Experience:- 6-10 years of experience in credit risk management, policy audit, or internal audit roles, preferably in the fintech, banking, or financial services sector.- Experience with credit risk models, underwriting processes, and credit portfolio management.- Strong understanding of regulatory frameworks related to lending, credit risk, and fintech operations.- Familiarity with industry-specific risk tools, credit scoring systems, and fintech products. Skills: - In-depth knowledge of credit risk management principles, policies, and processes.- Strong analytical skills with the ability to identify and assess complex risks in credit portfolios.- Excellent attention to detail and the ability to conduct thorough audits.- Proficient in risk management software, audit tools, and MS Excel (or other data analytics tools).- Strong written and verbal communication skills, with the ability to present audit findings and risk assessments to senior management.- Knowledge of fintech products and services, including personal loans, digital lending, credit cards, and alternative lending models.Personal Attributes:- Strong problem-solving skills, with the ability to identify issues and provide effective solutions.- Independent and self-motivated, with the ability to manage multiple audits and priorities simultaneously.- Detail-oriented with a keen eye for identifying gaps or inefficiencies in credit risk management processes.- High ethical standards and commitment to maintaining confidentiality and compliance.- Collaborative mindset with the ability to work across teams and influence stakeholders.Benefits:- Organisation ESOPs.- Health insurance.- Opportunities for career growth and professional development.- Flexible work arrangements (depending on company policy)ApplySaveSaveProInsights

Role Summary: - The Team Lead - Customer Service will oversee and guide a team of sales agents to achieve and exceed sales targets in a fast-paced contact Centre environment. - The role involves monitoring team performance, providing training and coaching, driving sales strategies, and ensuring excellent customer engagement. Key Responsibilities:Team Management and Supervision:- Lead, motivate, and monitor a team of Customer Service agents to meet individual and team sales targets.- Schedule and manage team shifts, ensuring adequate staffing during peak hours.- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity. Sales Performance and Coaching:- Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.- Conduct performance reviews, set clear goals, and identify opportunities for improvement.- Share sales best practices and motivate the team to achieve targets. Sales Strategy Execution:- Develop and implement sales techniques and strategies to drive better conversion rates.- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.- Track lead pipeline and ensure timely follow-ups on leads and prospects. Customer Engagement and Problem Solving:- Ensure agents maintain a professional, customer-focused approach during calls.- Address escalations or customer objections to ensure a positive sales experience.- Identify gaps in processes that impact sales performance and recommend improvements. Reporting and Performance Analysis:- Prepare and share detailed sales performance reports with leadership.- Analyze team performance data to identify trends, successes, and areas for development.- Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity. Team Motivation and Engagement:- Build a positive, competitive, and energetic team environment.- Recognize top performers and implement incentive programs to drive results.- Promote teamwork and maintain high agent morale. Qualifications and Skills: EducationBachelor's degree or equivalent experience in Sales/Marketing/Business. Experience:- 2-3 years of experience in a tele sales/contact center role.- Minimum 1 year of experience in a team leader or supervisory position. Skills Required:- Strong leadership and team management abilities.- Excellent sales and negotiation skills.- Ability to coach and develop team members to achieve targets.- Proficiency in CRM tools, telephony systems, and Microsoft Office Suite.- Strong communication, problem-solving, and organizational skills. Behavioral Traits:- Results-driven with a goal-oriented mindset.- Ability to stay calm under pressure and work in a target-driven environment.- Strong decision-making and problem-solving abilities.- High level of energy, enthusiasm, and a positive attitude. Key Performance Indicators (KPIs):- Team Sales Target Achievement.- Lead Conversion Rates.- Average Call Handling Time (AHT).- Revenue Generated Per Agent.- Agent Retention and Attendance.ApplySaveSaveProInsights

Responsibilities: - Maintain and execute email marketing calendar for clients assigned, including ideation and concept campaigns, segmenting lists, deploying campaigns, and reporting results. - Diligently the following checklist to ensure the campaigns are delivered right and are result driven concept and test email templates for campaigns using. - Create, execute and analyze A/B test plans to improve campaign performance and conversion rates including all metrics. - Manage ongoing reporting for launched campaigns on all direct marketing channels. - Assist in marketing automation campaigns, retargeting ads and creating journeys. - Collaborate with tech and product teams to design and develop new assets for each touchpoint of the customer journey. - Work on marketing automation tools to manage customer lifecycle and enhance customer experience. - Manage business metrics on a daily, weekly and monthly reporting basis. - Manage stakeholders across the organisation to bring efficiency in driving business. Requirements:- Minimum 4+ years of experience setting up campaigns for product marketing.- Worked on marketing automation tools like clevertap, webengage or moengage.- A technology savvy marketer with exposure and capability of problem solving and data analysis.- Understanding direct marketing channels like Email, WhatsApp, SMS, Notifications etc.- MBA preferred.- Understanding user behaviour and using data to create customer segmentation and user personas.- Experienced in creating customer journeys and visualising product funnels to further optimise journeys and campaigns.ApplySaveSaveProInsights

Job TitleIT Head - Fintech Industry. DepartmentInformation Technology. LocationAndheri East. Reports toCOO. Job TypeFull-Time. Job Overview: The IT Head in a fintech company is responsible for overseeing the entire information technology infrastructure, including the development, implementation, and maintenance of IT systems, networks, and software solutions. The role involves leading the IT team, managing technology projects, ensuring data security, and ensuring the smooth functioning of all technology operations. As the company scales, the IT Head will play a key role in enabling digital innovation, optimizing IT processes, and ensuring compliance with relevant regulations in the fintech sector. Key Responsibilities: IT Strategy and Leadership:- Develop and execute the company's IT strategy to align with the organization's overall business goals and objectives, ensuring the integration of new technologies and systems.- Lead, mentor, and manage a team of IT professionals, setting clear goals, priorities, and performance expectations.- Stay up-to-date with industry trends and emerging technologies, providing guidance and recommending innovations to improve efficiency and security.- Oversee the design, implementation, and maintenance of IT systems that support fintech products, customer experience, and business operations. IT Infrastructure Management:- Oversee the management and optimization of the company's IT infrastructure, including servers, networks, databases, and cloud services.- Ensure the scalability and reliability of IT systems to support the company's growth and increasing demand for digital services.- Manage system updates, hardware procurement, and vendor relationships to ensure that infrastructure is cost-effective, secure, and high-performing. Cybersecurity and Data Protection:- Lead efforts to ensure the company's IT infrastructure is secure, implementing robust cybersecurity measures to protect sensitive customer data, financial transactions, and intellectual property.- Develop and enforce data protection policies and procedures to ensure compliance with data privacy regulations (e., GDPR, CCPA, RBI, etc.- Conduct regular security audits and vulnerability assessments, working with the security team to address potential risks proactively. Software Development and Integration:- Oversee the development and deployment of software applications and tools that support fintech operations, including payment gateways, loan management systems, and customer engagement platforms.- Collaborate with product teams to identify technological needs, integrate new features, and optimize existing products for improved performance and user experience.- Ensure the seamless integration of third-party platforms, APIs, and fintech partners into the company's core systems. IT Operations and Support:- Ensure the efficient day-to-day operation of IT services, including helpdesk support, system maintenance, and troubleshooting.- Establish service level agreements (SLAs) for IT services, ensuring that internal teams and customers receive timely support and issue resolution.- Manage incident response, ensuring quick resolution of system failures, security breaches, or service interruptions. Budgeting and Cost Control:- Manage the IT department's budget, ensuring cost-effective spending on technology, software, hardware, and IT services.- Analyze and recommend investments in new technologies and infrastructure that can improve business performance while optimizing costs.- Ensure the efficient use of IT resources and the appropriate allocation of budget to support business priorities. Compliance and Regulatory Requirements:- Ensure IT practices comply with relevant industry regulations and standards, such as financial services regulations, data privacy laws, and cybersecurity guidelines.- Work with legal and compliance teams to ensure that all systems and data handling procedures meet industry-specific regulatory requirements (e., PCI DSS, ISO 27001).- Provide input and guidance on IT-related regulatory audits and assessments, ensuring the organization is always in compliance. Innovation and Digital Transformation:- Drive innovation by identifying opportunities for digital transformation within the organization, using technology to streamline operations and enhance the customer experience.- Collaborate with other departments (marketing, customer service, product development) to introduce new fintech products and services powered by cutting-edge technology.- Oversee the implementation of AI, machine learning, and other advanced technologies to enhance business performance, operational efficiency, and customer satisfaction. Vendor and Stakeholder Management:- Manage relationships with external technology vendors, service providers, and consultants to ensure the company gets the best value for its investments.- Negotiate contracts, terms of service, and service level agreements (SLAs) with vendors and technology partners.- Ensure strong communication with business stakeholders, understanding their IT needs and delivering technology solutions that align with company objectives. Qualifications and Skills: EducationBachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree or relevant certifications like ITIL, PMP, or CISSP are a plus). Experience:- 8-12 years of experience in IT management, with at least 4 years in a leadership role, preferably within the fintech, banking, or technology industry.- Strong understanding of IT infrastructure, cloud computing, database management, and cybersecurity best practices.- Proven experience in managing IT teams and large-scale IT projects, especially in fast-paced, growth-driven environments.- Knowledge of fintech products and services, including digital payments, blockchain, and online lending platforms. Skills: - Expertise in IT infrastructure management, cloud services (AWS, Azure, Google Cloud), and enterprise software.- Strong understanding of cybersecurity protocols, data protection laws, and IT governance frameworks.- Experience with software development and integration, particularly for fintech platforms.- Strong project management and budgeting skills, with a track record of delivering IT projects on time and within budget.- Excellent communication and leadership skills, with the ability to manage cross-functional teams and communicate complex technical concepts to non-technical stakeholders.- Ability to manage multiple priorities in a fast-paced, high-pressure environment.ApplySaveSaveProInsights

About The Role :. Agency Manager - Debt Collection (Outsourcing Management). LocationMarol, Andheri East, Mumbai. ExperienceMinimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies EducationGraduate in any discipline Additional CertificationDRA Certificate (added advantage). Key Responsibilities:.- Outsourcing ManagementManage relationships with outsourced debt collection agencies.- Performance MonitoringTrack the performance of agencies in different DPD buckets.- Compliance and Quality ControlMonitor agencies for adherence to regulatory requirements and company compliance standards.- Collaboration and CoordinationAct as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations.- Strategy and Process ImprovementDevelop and implement strategies to optimize recovery through outsourced partners.- Reporting and AnalysisPrepare and present periodic reports on agency performance, recovery trends, and challenges. Training and DevelopmentProvide regular training and updates to agency staff on company policies, processes, and regulatory changes. Key Skills and Requirements:. ExperienceMinimum 5 years in debt collection, with at least 2 years managing outsourced agencies. EducationGraduate in any discipline. Technical Skills: Proficiency in Excel for data analysis and reporting. Experience with CRM systems and dialer tools. Leadership Skills: Strong ability to manage multiple agencies and drive results. Excellent negotiation and conflict resolution skills. Communication Skills: Fluent in English and regional languages. Effective communication and interpersonal skills for managing external partnersApplySaveSaveProInsights

Job TitleBusiness Head DepartmentDistribution LocationAndheri East Reports toChief Business Officer Job TypeFull-Time Job Overview:- The Distribution Head for Off-book Personal Loans, Credit Cards, and Digital Gold will be responsible for building and scaling the distribution strategy for these products across multiple channels, ensuring business growth, and enhancing the customer acquisition strategy.- The role will involve overseeing partnerships with external agents, digital platforms, and other distribution networks while optimizing the sales process, monitoring performance, and ensuring the alignment of distribution strategies with the company's overall business goals. Key Responsibilities: Strategy and Planning:- Develop and execute comprehensive distribution strategies for Off-book Personal Loans, Credit Cards, and Digital Gold products.- Identify and create strategic partnerships with external channels, including banks, fintech platforms, agents, and other financial institutions, to drive customer acquisition.- Monitor market trends and competitor activity to identify opportunities for distribution growth.- Lead the formulation of channel-specific goals and key performance indicators (KPIs), ensuring alignment with company revenue targets. Sales and Channel Management:- Drive the distribution and sales performance of Off-book Personal Loans, Credit Cards, and Digital Gold, ensuring alignment with business objectives and customer needs.- Establish and maintain a high-performance sales team, providing leadership and mentorship to achieve channel and product targets.- Develop robust training and enablement programs for agents and third-party partners, ensuring they have the tools and knowledge to sell effectively.- Expand and optimize digital and offline channels, ensuring maximum reach and penetration in key markets. Performance Monitoring and Reporting:- Track and analyze distribution channel performance, providing regular updates to senior management.- Lead performance reviews for sales partners and agents, ensuring targets are being met and providing corrective actions when necessary.- Monitor key metrics such as loan disbursement volume, credit card activation rates, digital gold transactions, and customer engagement levels. Product Launches and Campaigns:- Collaborate with product and marketing teams to design and roll out promotional campaigns for Off-book Personal Loans, Credit Cards, and Digital Gold.- Ensure the seamless launch of new products and features, coordinating with cross-functional teams to ensure successful adoption.- Lead product awareness initiatives through various channels, ensuring customers are well-informed about product features and benefits. Risk Management and Compliance:- Ensure all distribution activities are in compliance with applicable regulations, risk management frameworks, and the company's internal policies.- Work closely with the legal and compliance teams to ensure all third-party distributors and agents adhere to necessary regulatory requirements.- Implement and monitor risk mitigation strategies to minimize loan defaults and ensure sound credit card and digital gold portfolio performance. Stakeholder Engagement:- Build and maintain strong relationships with key stakeholders, including external partners, internal teams, and senior leadership.- Collaborate with internal teams, including marketing, technology, legal, and operations, to ensure smooth implementation and execution of distribution strategies. Innovation and Technology Integration:- Explore and integrate innovative solutions, such as AI-based credit scoring, mobile apps, or other fintech technologies to improve the distribution process.- Leverage data analytics and digital tools to optimize distribution, customer segmentation, and targeting. Qualifications and Skills: Education:- Master's degree in Business, Finance, Marketing, or a related field. Experience:- 6-10 years of experience in distribution or sales roles within the fintech or banking industry, with a strong focus on personal loans, credit cards, and/or digital gold.- Proven experience managing large-scale distribution teams and driving business growth in a high-performance environment.- Experience in building and managing partnerships with external distribution networks (e.g., agents, third-party platforms).- Strong understanding of the fintech landscape, particularly in lending, digital payments, and digital gold. Skills: - Strong leadership and team management skills with the ability to motivate and inspire a diverse team.- Excellent communication and negotiation skills to manage relationships with internal and external stakeholders.- Analytical mindset with the ability to interpret data and use it for business strategy and decision-making.- In-depth knowledge of credit underwriting, risk assessment, and product distribution in the financial services sector.- Ability to work in a fast-paced, rapidly evolving environment and manage multiple priorities. Personal Attributes:- Strategic thinker with a growth mindset.- High level of initiative and self-motivation.- Results-driven with a focus on achieving business objectives.- Ability to manage complex projects and lead cross-functional teams.- Customer-centric approach with an understanding of digital customer journeys. Benefits:- Company ESOPs.- Health Benifits.- Professional development opportunities.- Flexible work arrangements (depending on company policy). ABOUT THE COMPANY: FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit cards. The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a 'scan now, pay later' facility and easy repayment options. We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place. It was founded by a team of four IITB, Erasmus University alum and with 70+ years of combined experience in Tech and Finance.ApplySaveSaveProInsights

About The Role : DesignationRelationship Manager - Corporate Partnership Reporting toSales Head LocationMIDC, Andheri East. Mumbai. Key responsibilities & duties: - We are seeking a dynamic Partnership Manager to join our team, where you'll be instrumental in expanding our network and enhancing our offerings through strategic partnerships. - In this role, you'll manage existing relationships, develop new partnerships, and oversee the integration and execution of partnership strategies. - Your efforts will directly contribute to our growth and customer satisfaction. - Ideal candidates will have a proven track record in partnership management, exceptional negotiation skills, and a keen commercial awareness to identify and develop opportunities into successful collaborations. Responsibilities: 1. Manage and build on existing partner relationships. 2. Collaborate with sales, product, marketing, and development teams to develop partnership strategies. 3. Develop a scalable model for formalizing partnerships. 4. Identify, develop relationships, and negotiate deals with new partners. 5. Take ownership of partnership reporting and performance. 6. Ensure partnerships deliver on promises to customers. Requirements and skills: - Demonstrable track record of negotiating and closing partnership deals. - Experience building partner programs. - Strong commercial awareness with the ability to identify and develop opportunities. - Excellent verbal and written communication skills. - BonusExperience in recruitment software, applicant tracking systems, or related industries. - Proven track record as a sales professional in a software environment. Apply Save Save Pro Insights

Data Analyst About the job: About The Role : We are seeking a highly motivated and detail-oriented Data Analyst with 2 to 4 years of work experience to join our team. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a passion for transforming data into actionable insights. In this role, you will play a pivotal role in gathering, analyzing, and interpreting data to support informed decision-making and drive business growth. Key Responsibilities: Data Collection and Extraction:- Gather data from various sources, including databases, spreadsheets and APIs.- Perform data cleansing and validation to ensure data accuracy and integrity. Data Analysis:- Analyze large datasets to identify trends, patterns, and anomalies.- Conduct analysis and data modeling to generate insights and forecasts.- Create data visualizations and reports to present findings to stakeholders. Data Interpretation and Insight Generation:- Translate data insights into actionable recommendations for business improvements.- Collaborate with cross-functional teams to understand data requirements and provide data-driven solutions. Data Quality Assurance:- Implement data quality checks and validation processes to ensure data accuracy and consistency.- Identify and address data quality issues promptly.Qualifications:- Bachelor's degree in a relevant field such as Computer Science, Statistics, Mathematics, or a related discipline.- Proven work experience as a Data Analyst, with 2 to 4 years of relevant experience.- Knowledge of data warehousing concepts and ETL processes is advantageous.- Proficiency in data analysis tools and languages (SQL, Python, R).- Experience with data visualization tools (Tableau, Power BI) is a plus.- Strong analytical and problem-solving skills.- Excellent communication and presentation skills.- Attention to detail and a commitment to data accuracy.- Familiarity with machine learning and predictive modeling is a bonus.If you are a data-driven professional with a passion for uncovering insights from complex datasets and have the qualifications and skills mentioned above, we encourage you to apply for this Data Analyst position. Join our dynamic team and contribute to making data-driven decisions that will shape our company's future.Fatakpay is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Skills: SQL, Python and ETLApplySaveSaveProInsights

Job TitleCredit Risk & Compliance - Fintech Industry LocationAndheri East Reports toCOO Job TypeFull-Time Job Overview: The Credit Risk & Policy Audit role in the Fintech industry is responsible for evaluating, assessing, and auditing the company's credit risk policies, procedures, and practices. The role ensures that the fintech organization's credit policies align with regulatory standards, best practices, and business objectives, while mitigating credit risk effectively. The position involves conducting internal audits, identifying gaps in credit risk management processes, and working with cross-functional teams to ensure the implementation of sound risk controls. This role is critical to safeguarding the company's portfolio and preventing credit defaults and fraud. Key Responsibilities: 1. Credit Risk Management Audit: - Conduct regular audits of the company's credit risk management framework to ensure compliance with internal policies, industry standards, and regulatory requirements. - Review credit risk models, approval processes, and credit assessment tools to ensure they are appropriate, effective, and up-to-date. - Assess credit underwriting standards, credit scoring models, and decision-making algorithms for accuracy and reliability in predicting creditworthiness. - Identify areas of credit risk exposure, including fraud, defaults, and bad debt, and recommend corrective actions to mitigate these risks. 2. Policy Compliance and Effectiveness: - Audit and assess the company's credit risk policies and procedures to ensure they are consistent with business goals, risk appetite, and regulatory requirements. - Review and validate credit policies related to personal loans, credit cards, digital lending, and other fintech products to ensure adherence to legal and ethical standards. - Work with legal and compliance teams to identify any regulatory changes and ensure that credit risk policies and procedures are updated accordingly. 3. Credit Portfolio Monitoring: - Perform regular audits on the credit portfolio to assess risk, performance, and quality of loans or credit products. - Evaluate the loan origination process, monitoring for any potential systemic risks or weaknesses in the portfolio. - Analyze portfolio metrics such as delinquency rates, non-performing loans (NPLs), default rates, and recovery performance. - Work with credit operations teams to ensure proper documentation and compliance with established policies for credit transactions. 4. Risk Control and Mitigation: - Identify opportunities to enhance or improve risk controls in credit operations, including new systems, processes, or tools. - Collaborate with the credit risk team to develop strategies for risk mitigation, including the setting of credit limits, loan-to-value ratios, and risk-based pricing. - Recommend best practices for credit policy governance and ensure that credit risk is managed consistently across all products and services. 5. Audit Reporting and Documentation: - Prepare detailed audit reports outlining findings, risks, and recommended actions to senior management and relevant stakeholders. - Provide actionable insights to improve credit risk policies, processes, and controls, ensuring alignment with company objectives and regulatory frameworks. - Track the implementation of audit recommendations and ensure that corrective measures are adopted in a timely manner. - Ensure proper documentation of audit activities and findings, maintaining compliance with internal and external audit standards. 6. Stakeholder Collaboration and Advisory: - Act as a subject matter expert for credit risk management policies and audits, advising key stakeholders on potential risks and best practices. - Collaborate with risk, compliance, and credit operations teams to address issues related to risk exposure, fraud, and credit management. - Support the development of training and awareness programs to ensure staff understand and adhere to credit risk policies and procedures. 7. Continuous Improvement and Process Optimization: - Regularly assess and update audit methodologies to reflect changes in the fintech industry, emerging risks, and new regulatory requirements. - Leverage technology, including data analytics and automation tools, to improve the effectiveness and efficiency of the credit risk management audit process. - Identify trends or emerging risks in credit risk and make proactive recommendations to mitigate potential issues before they impact the business. Qualifications and Skills: EducationBachelor's degree in Finance, Business, Economics, or a related field (Master's or professional certifications such as FRM, CFA, or CPA are preferred).Experience:- 6-10 years of experience in credit risk management, policy audit, or internal audit roles, preferably in the fintech, banking, or financial services sector.- Experience with credit risk models, underwriting processes, and credit portfolio management.- Strong understanding of regulatory frameworks related to lending, credit risk, and fintech operations.- Familiarity with industry-specific risk tools, credit scoring systems, and fintech products. Skills: - In-depth knowledge of credit risk management principles, policies, and processes.- Strong analytical skills with the ability to identify and assess complex risks in credit portfolios.- Excellent attention to detail and the ability to conduct thorough audits.- Proficient in risk management software, audit tools, and MS Excel (or other data analytics tools).- Strong written and verbal communication skills, with the ability to present audit findings and risk assessments to senior management.- Knowledge of fintech products and services, including personal loans, digital lending, credit cards, and alternative lending models.Personal Attributes:- Strong problem-solving skills, with the ability to identify issues and provide effective solutions.- Independent and self-motivated, with the ability to manage multiple audits and priorities simultaneously.- Detail-oriented with a keen eye for identifying gaps or inefficiencies in credit risk management processes.- High ethical standards and commitment to maintaining confidentiality and compliance.- Collaborative mindset with the ability to work across teams and influence stakeholders.Benefits:- Organisation ESOPs.- Health insurance.- Opportunities for career growth and professional development.- Flexible work arrangements (depending on company policy).ABOUT THE COMPANY:FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit cards. The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a 'scan now, pay later' facility and easy repayment options. We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.It was founded by a team of four IIT- B, Erasmus University alum and with 70+ years of combined experience in Tech and Finance.WHAT HAPPENS NEXTIf selected for an interview, you will hear directly from someone from the HR department, usually within a week of the closing date ApplySaveSaveProInsights

About The Role Agency Manager - Debt Collection (Outsourcing Management). LocationMarol, Andheri East, Mumbai. ExperienceMinimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies. Additional CertificationDRA Certificate (added advantage). Key Responsibilities: Outsourcing Management: - Manage relationships with outsourced debt collection agencies. - Onboard and evaluate new agencies for suitability and performance. - Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs. Performance Monitoring: - Track the performance of agencies in different DPD buckets. - Analyze recovery metrics and ensure agencies meet assigned recovery targets. - Conduct regular performance reviews and implement corrective actions when needed. Compliance and Quality Control: - Monitor agencies for adherence to regulatory requirements and company compliance standards. - Ensure customer interactions are professional, ethical, and compliant with industry norms. - Conduct periodic audits and checks to maintain quality in the debt collection process. Collaboration and Coordination: - Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations. - Provide agencies with necessary data, tools, and resources for effective recovery. - Address escalated cases or customer grievances related to agency interactions. Strategy and Process Improvement: - Develop and implement strategies to optimize recovery through outsourced partners. - Identify process bottlenecks and recommend improvements to enhance efficiency. - Drive innovation by introducing tools, technologies, or practices to improve agency performance. Reporting and Analysis: - Prepare and present periodic reports on agency performance, recovery trends, and challenges. - Analyze data to derive insights and refine strategies for better results. - Maintain detailed records of agency activities and customer recovery efforts. Training and Development: - Provide regular training and updates to agency staff on company policies, processes, and regulatory changes. - Organize workshops or refresher sessions to align agency operations with company goals. Key Skills and Requirements: - ExperienceMinimum 5 years in debt collection, with at least 2 years managing outsourced agencies. Technical Skills: .- Proficiency in Excel for data analysis and reporting.- Experience with CRM systems and dialer tools.Leadership Skills: - Strong ability to manage multiple agencies and drive results.- Excellent negotiation and conflict resolution skills.Communication Skills: - Fluent in English and regional languages.- Effective communication and interpersonal skills for managing external partners.CertificationDRA Certificate is an added advantage.Work EthicStrategic thinker with strong organizational and time management skills.Job Perks:- Competitive salary with performance-based incentives.- Opportunity to work in a dynamic and fast-growing fintech environment.- Exposure to innovative debt recovery strategies and practices.Job LocationMarol, Andheri East, Mumbai.ApplySaveSaveProInsights

Job TitleGrievance & Redressal Head - Fintech Industry DepartmentGrievance & Redressal LocationAndheri East Reports toCEO Job TypeFull-Time Job Overview: - The Grievance & Redressal Head in the Fintech industry will be responsible for overseeing the company's customer grievance handling and redressal process. - This role involves managing customer complaints and concerns related to fintech products and services, ensuring timely and fair resolution while maintaining high standards of customer satisfaction. - The individual will play a key role in identifying areas of improvement within the customer experience and work closely with other departments to improve operational processes. - This role is vital to maintaining the company's reputation and trust with customers, while ensuring compliance with regulatory standards. Key Responsibilities: Grievance Management and Redressal: - Lead and manage the company's grievance and complaint resolution process, ensuring that customer concerns are addressed in a fair, timely, and effective manner. - Oversee the intake, investigation, and resolution of customer complaints related to fintech services, including loans, payments, credit cards, and digital banking. - Ensure the proper categorization, tracking, and documentation of all grievances in the company's CRM or ticketing system. - Work to resolve complaints escalated by the customer service team, prioritizing high-impact issues and complex cases that require in-depth investigation. Policy and Process Development:- Develop and implement a comprehensive grievance redressal policy that aligns with industry regulations, consumer protection laws, and company values.- Continuously review and improve grievance handling processes to ensure they are efficient, customer-centric, and aligned with evolving customer needs and regulatory requirements.- Work closely with legal and compliance teams to ensure that all grievance resolution activities comply with fintech regulations and industry best practices. Customer Advocacy and Satisfaction:- Advocate for customers within the organization, ensuring that their concerns are addressed promptly and that appropriate steps are taken to prevent future issues.- Use customer feedback from grievance cases to identify systemic issues, recommend process improvements, and implement changes to prevent recurrence of similar complaints.- Maintain a customer-first mindset and work to preserve customer trust and satisfaction throughout the complaint handling process. Root Cause Analysis and Reporting:- Analyze recurring complaints and root causes to identify areas for improvement in product, service, and operational processes.- Generate detailed reports and dashboards on grievance trends, common issues, resolution timelines, and overall customer satisfaction.- Present findings and insights from grievance data to senior management, offering actionable recommendations for enhancing the customer experience. Team Leadership and Training:- Lead, mentor, and manage a team of grievance handling professionals, ensuring that they are equipped with the skills and resources to resolve customer complaints efficiently.- Develop and conduct training sessions for customer service and support teams to ensure they follow best practices in grievance management and are well-versed in escalation procedures.- Foster a culture of accountability, empathy, and customer-centricity within the grievance redressal team. Regulatory and Legal Compliance:- Ensure that all grievance redressal practices comply with applicable financial regulations and consumer protection laws, including those specific to fintech, digital lending, and payments.- Work closely with the legal and compliance teams to ensure timely responses to any regulatory inquiries or audits related to customer complaints.- Ensure that grievance handling processes align with industry standards and frameworks such as RBI's Ombudsman Scheme, data protection laws, and consumer rights. Cross-Functional Collaboration:- Collaborate with cross-functional teams, including product, operations, compliance, and marketing, to resolve grievances and ensure seamless communication across departments.- Provide feedback to product and operations teams regarding customer pain points or issues identified through grievances, influencing product improvements and process changes.- Coordinate with the customer success team to ensure that customer expectations are met and that complaints are prevented through proactive engagement.Qualifications and Skills: Education:- Bachelor's degree in Business, Communications, Finance, or a related field (Master's degree or certifications in customer service, conflict resolution, or compliance is a plus).Experience:- 5-8 years of experience in customer service, complaints management, or grievance redressal roles, with at least 3 years in a leadership position.- Experience working in the fintech or financial services sector is strongly preferred, with familiarity in managing complaints related to digital payments, lending, or financial products.- Proven experience in handling complex customer complaints, resolving disputes, and driving customer satisfaction improvements.- Knowledge of consumer protection laws, regulatory frameworks (e.g., RBI regulations, Data Privacy laws), and financial industry standards. Skills: - Excellent communication and interpersonal skills, with the ability to handle difficult conversations and negotiate win-win outcomes.- Strong analytical skills with the ability to identify trends, analyze data, and use insights to drive operational improvements.- Strong leadership abilities, with experience managing and motivating teams to achieve objectives.- Proficient in customer relationship management (CRM) software, ticketing systems, and data reporting tools.- A customer-centric approach, with empathy and problem-solving skills to address customer needs effectively.Personal Attributes:- Highly empathetic, with the ability to understand customer concerns and provide fair solutions.- Strong decision-making skills and the ability to handle high-pressure situations with professionalism and composure.- Excellent organizational skills with a keen eye for detail, ensuring all complaints are tracked and resolved in a timely manner.- Proactive and solution-oriented, with a focus on continuous improvement and operational efficiency.- High level of integrity, confidentiality, and commitment to upholding company values and customer trust.Benefits:- Health Insurance.- Opportunities for professional development and growth.- Flexible work arrangements (depending on company policy).- A dynamic and supportive work environment focused on customer satisfaction and operational excellenceApplySaveSaveProInsights

Job TitleData Analyst - Fintech - We are seeking a highly motivated and detail-oriented Data Analyst with 2 to 4 years of work experience to join our team. - The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a passion for transforming data into actionable insights. - In this role, you will play a pivotal role in gathering, analyzing, and interpreting data to support informed decision-making and drive business growth. Key Responsibilities: Data Collection and Extraction:- Gather data from various sources, including databases, spreadsheets and APIs,- Perform data cleansing and validation to ensure data accuracy and integrity. Data Analysis:- Analyze large datasets to identify trends, patterns, and anomalies.- Conduct analysis and data modeling to generate insights and forecasts.- Create data visualizations and reports to present findings to stakeholders. Data Interpretation and Insight Generation:- Translate data insights into actionable recommendations for business improvements.- Collaborate with cross-functional teams to understand data requirements and provide data-driven solutions. Data Quality Assurance:- Implement data quality checks and validation processes to ensure data accuracy and consistency.- Identify and address data quality issues promptly.Qualifications- Master's degree in a relevant field such as Computer Science, Statistics, Mathematics, or a related discipline.- Proven work experience as a Data Analyst, with 2 to 4 years of relevant experience.- Knowledge of data warehousing concepts and ETL processes is advantageous.- Proficiency in data analysis tools and languages (e. , SQL, Python, R). Experience with data visualization tools (e. , Tableau, Power BI) is a plus.- Strong analytical and problem-solving skills.- Excellent communication and presentation skills.ApplySaveSaveProInsights

Job Title Finance Head - Fintech Industry DepartmentFinance LocationAndheri Reports toChief Executive Officer (CEO) Job TypeFull-Time Job Overview: - The Finance Head in a fintech company is responsible for overseeing the entire financial strategy and operations of the organization. - This includes managing financial planning, budgeting, forecasting, risk management, financial reporting, and ensuring compliance with relevant regulations. - The Finance Head will play a strategic role in supporting the company's growth while optimizing financial performance, managing cash flow, and providing actionable insights to senior leadership for decision-making. - The individual in this role will lead the finance team, work closely with other departments, and provide oversight on financial systems and processes to ensure operational efficiency and scalability. Key Responsibilities: Financial Strategy and Planning: - Lead the development and execution of the company's financial strategy in alignment with business goals and objectives. - Develop and oversee long-term financial planning and forecasting processes, ensuring that financial resources are allocated effectively. - Work closely with senior leadership to define the financial vision of the company, contributing to strategic decision-making and organizational growth. - Analyze financial trends and market conditions to provide insights that guide the company's strategic direction. Budgeting and Financial Management:- Oversee the company's budgeting process, ensuring alignment with business goals and cost controls.- Ensure that financial plans are flexible enough to accommodate changes in the business environment, such as market fluctuations, regulatory changes, or product developments.- Manage financial performance, providing variance analysis, identifying risks, and recommending corrective actions to stay on track with financial targets. Financial Reporting and Analysis:- Direct the preparation of monthly, quarterly, and annual financial statements, ensuring accuracy, transparency, and compliance with accounting standards.- Provide in-depth financial analysis and insights to senior management, including profitability, cost analysis, cash flow management, and other key performance indicators (KPIs).- Ensure that financial reporting complies with regulatory standards and industry best practices, including taxation, audits, and financial disclosures. Cash Flow and Working Capital Management:- Oversee the company's cash flow, ensuring adequate liquidity for operational needs and strategic initiatives.- Manage working capital, optimizing the balance between receivables, payables, and inventory to ensure financial stability.- Work with banks, investors, and other financial partners to manage credit lines, debt facilities, and funding requirements. Risk Management and Compliance:- Identify and mitigate financial risks, including operational, credit, and market risks, by implementing strong internal controls and financial policies.- Ensure compliance with all regulatory requirements related to financial reporting, taxation, and other fintech industry-specific regulations.- Lead the preparation for audits and ensure smooth interaction with external auditors, addressing any issues or findings from audit reports. Fundraising and Investor Relations:- Collaborate with the CEO, CFO, and other stakeholders to support fundraising efforts, including equity or debt funding, ensuring optimal capital structure.- Manage relationships with investors, ensuring transparency and effective communication regarding financial performance and strategic initiatives.- Prepare financial materials and presentations for investors, stakeholders, and potential partners. Team Leadership and Development:- Lead, mentor, and manage the finance team, ensuring a collaborative and performance-driven environment.- Set clear objectives and key results (OKRs) for the finance team, conducting performance reviews and providing development opportunities.- Foster a culture of continuous improvement and professional development within the finance department. Technology and Systems Management:- Oversee the implementation and management of financial systems, ensuring that processes are efficient and scalable as the company grows.- Ensure that financial technology solutions (ERP systems, financial reporting tools) are used effectively to streamline operations and improve decision-making.- Collaborate with the IT and operations teams to ensure the integration of financial systems with other business systems.Qualifications and Skills: Education:- Bachelor's degree in Finance, Accounting, Economics, or a related field (Master's degree or professional certifications such as CPA, CFA, or MBA is highly preferred).Experience:- 8-12 years of experience in finance, accounting, or related roles, with at least 5 years in a leadership role, preferably in the fintech, banking, or financial services industry.- Proven experience in financial planning and analysis, financial reporting, budgeting, and cash flow management.- Strong understanding of financial regulations, compliance requirements, and fintech-specific financial products or services.- Experience in fundraising, investor relations, and managing external partnerships. Skills: - Expertise in financial modeling, forecasting, and data analysis.- Strong knowledge of financial reporting standards (IFRS, GAAP), tax regulations, and financial compliance.- Proficient in financial management software, ERP systems (SAP, Oracle), and data analytics tools.- Strong leadership and team management skills, with a proven ability to drive results and optimize team performance.- Excellent communication and presentation skills, with the ability to clearly communicate complex financial concepts to non-financial stakeholders.Personal Attributes:- Strong strategic thinker with the ability to make data-driven decisions.- High level of integrity and transparency, ensuring financial decisions align with the company's values and long-term goals.- Proactive and results-oriented, with the ability to identify issues and provide solutions.- Detail-oriented with a strong ability to manage multiple tasks and priorities in a fast-paced environment.- Adaptable and able to thrive in a rapidly changing fintech industry landscape.Benefits:- Competitive salary with performance-based bonuses.- Health, dental, and vision insurance.- Opportunities for professional growth and advancement.- Flexible working arrangements (depending on company policy).- Access to cutting-edge financial technologies and tools.ApplySaveSaveProInsights

Job Title/headline: Company Secretary Employment Type: Full time, permanent. Reporting to: CEO Location: Andheri, Mumbai About the Role: As a Company Secretary, you will be responsible for ensuring compliance with legal and regulatory requirements, providing support to the board of directors, and maintaining effective corporate governance within the organization. You will play a crucial role in managing corporate records, preparing and filing legal documents, and facilitating communication between the company and its stakeholders. What We Expect From You: Compliance and Governance: - Ensure compliance with applicable laws, regulations, and corporate governance principles. - Monitor changes in relevant legislation and advise the company on necessary actions. - Organize and manage board and committee meetings, including preparing agendas, minutes, and resolutions. - Maintain accurate and up-to-date corporate records, including company registers, minutes, and statutory filings. Board Support: - Provide support to the board of directors. - Assist with the implementation of board decisions and follow up on action points. - Facilitate effective communication between the board, management, and shareholders. Corporate Secretarial Duties: - Draft and review legal documents, such as contracts, agreements, and resolutions. - Ensure timely filing of statutory returns and other legal requirements with the relevant authorities. - Assist in the organization of annual general meetings and other shareholder meetings. - Handle correspondence with regulatory bodies, shareholders, and external stakeholders. Risk Management: - Assist in identifying and managing legal and compliance risks. - Develop and implement internal control systems and processes to mitigate risks. - Conduct periodic compliance audits and reviews to ensure adherence to regulatory requirements. Corporate Communication: - Coordinate the drafting, review, and dissemination of company announcements, circulars, and other communications to shareholders. - Maintain the company's corporate website and other communication platforms. - Support the development and execution of investor relations activities. Our Ideal Candidate: - A relevant ICSI professional qualification or certification. - 2 to 3 years experience - Proven experience as a Company Secretary or in a similar role. - In-depth knowledge of corporate laws, regulations, and governance practices. - Strong organizational and multitasking skills with the ability to prioritize tasks effectively. - Excellent written and verbal communication skills. - Attention to detail and high level of accuracy in work. - Ability to work independently and collaboratively with cross-functional teams. - Proficiency in using corporate governance software and MS Office applications. You Will Love Working With Fatakpay Because: - We value balance. We are committed to providing an environment in which you can balance great work with a great life. - Well invest in your career. Our companys growing quickly, and well give you the opportunity to do the same. - Youll have access to a number of professional development opportunities so that you can keep up with the companys evolving needs - We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here - Multicultural workplace. A multicultural and diverse team of colleagues from different states. - An opportunity to wear many hats - An entrepreneurial crew that supports risk, intuition, and frequent experimentation - The opportunity to make an impact in a transformative industry - An opportunity to build and lead a highly talented and driven team Other Perks & Benefits: - Progressive and flexible work hours that match your personality and lifestyle. - Compensation could include stock options for significant upside. - Health benefits - Cool gadgets and swags - Attractive wellness programs - Competitive performance bonus - Paid sick leave - Paid maternity and paternity leave - Career development training. About the Company: Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides virtual credit facilities. The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a scan now, pay later facility and easy repayment options. We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place. It was founded by a team of four IIT- B, Erasmus University alum and with 70+ years of combined experience in Tech and Finance. Apply Save Save Pro Insights