FatakPay Digital - Collection Strategist Manager

Job Description

- About The Role Debt Collection Strategist - LocationMarol, Andheri East, Mumbai - ExperienceMinimum 5 years in strategic planning or operational roles within the financial services or debt collection industry - EducationGraduate/Postgraduate in Business Administration, Finance, or related field - Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworksKey Responsibilities:Strategic Planning:- Develop and implement collection strategies for different DPD buckets- Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.Data-Driven Decision Making:- Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.- Use data analytics tools to develop insights and refine strategies for better results.Digital and Technology Integration:- Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.- Work with tech teams to incorporate automation and AI-based tools into the collection process.Compliance and Risk Mitigation:- Ensure all strategies comply with regulatory guidelines and company policies.- Develop mechanisms to identify and mitigate risks in the debt collection process.Collaboration:- Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.- Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.Performance Monitoring:- Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.- Set KPIs for collection teams and monitor progress against goals.Innovation and Continuous Improvement:- Stay updated on industry trends and best practices in debt collection.- Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.Key Skills and Requirements:- ExperienceMinimum 5 years in strategic roles within debt collection or financial services.- EducationGraduate/Postgraduate in Business Administration, Finance, or related field.Technical Skills: - Advanced proficiency in Excel, data analytics tools, and CRM systems.- Familiarity with data visualization tools like Power BI or Tableau is a plus.- Analytical Skills: Strong ability to interpret data and develop actionable strategies.ApplySaveSaveProInsights