FatakPay Digital - Business Analyst

Job Description

About The Role Business Analyst - Debt Collection Process. LocationMarol, Andheri East, Mumbai. ExperienceMinimum 2-3 years as a Business Analyst, preferably in the financial services or debt collection industry. EducationGraduate/Postgraduate in Business Administration, Finance, Data Analytics, or a related field. Technical Skills: Proficiency in data analysis tools, CRM systems, and visualization tools (Power BI, Tableau, etc. Key Responsibilities: Process Analysis and Optimization:- Analyze the end-to-end debt collection process to identify inefficiencies and recommend improvements.- Develop workflows and process maps for various DPD buckets (Pre-due, 0-30, 31-60, etc.- Work with cross-functional teams to implement process enhancements. Data Analysis and Reporting:- Collect and analyze data on recovery performance, delinquency trends, and agent productivity.- Generate actionable insights to guide decision-making for collections strategy.- Create and maintain dashboards to track KPIs such as recovery rate, PTP adherence, and outstanding amounts. Strategy Development:- Collaborate with the Collections Head and other stakeholders to design data-driven strategies for debt recovery.- Provide insights on customer behavior, payment patterns, and risk segmentation to inform targeted collection efforts.- Support digital collections initiatives by analyzing campaign effectiveness and ROI. Technology and Systems Support:- Work with IT teams to enhance CRM systems and integrate new tools for process automation.- Assist in implementing AI-driven solutions, such as conversational bots, for pre-due and overdue collections.- Ensure proper data flow and system alignment between collection platforms, dialers, and MIS systems. Performance Monitoring:- Track and report on the effectiveness of recovery strategies across different channels (voice, digital, field).- Identify trends in non-payment and propose corrective measures for at-risk portfolios.- Monitor the impact of legal and compliance activities, such as notices and settlements. Stakeholder Collaboration:- Act as a liaison between operations, legal, compliance, and digital teams to ensure alignment of collection efforts.- Communicate findings and insights to senior management through presentations and detailed reports.- Collaborate with external partners, such as outsourced agencies, to ensure data accuracy and goal alignment. Risk and Compliance Monitoring:- Conduct periodic analysis of high-risk accounts and recommend mitigation strategies.- Ensure all process changes align with regulatory guidelines and company compliance policies. Key Skills and Requirements:Experience2-3 years as a Business Analyst, with experience in debt collection or financial services preferred. EducationGraduate/Postgraduate in Business Administration, Finance, Data Analytics, or related field. Technical Skills: - Proficiency in data analysis tools (Excel, SQL, Python/R preferred).- Experience with CRM systems and visualization tools like Power BI or Tableau.- Familiarity with collection tools, dialers, and automation platforms is a plus.Analytical Skills: - Strong ability to interpret complex data and translate it into actionable strategies.- Problem-solving skills to address process inefficiencies and challenges.Communication Skills: - Excellent written and verbal communication to interact with stakeholders at all levels.- Strong presentation skills for conveying insights effectively.Work Ethic:- Detail-oriented, proactive, and goal-focused.- Ability to handle multiple priorities and meet tight deadlines. Job Perks:- Competitive salary and performance-based incentives.- Opportunity to work in a dynamic fintech environment.- Exposure to advanced analytics tools and debt collection strategies.- Professional development opportunities and cross-functional collaboration.Job LocationMarol, Andheri East, Mumbai. How to Apply: NotePlease mention "Business Analyst - Debt Collection Process" in the subject line of your email.ApplySaveSaveProInsights