We are currently looking for a number of contract / freelance engineers across Chennai, Mumbai and Delhi who can help assist us in a number of upcoming projects. The projects could be working on any of the below and could be 1 day, 1 week, 1 month or longer contracts depending on the tickets we receive. Data Center Maintenance Experience Minimum of 3-4 years of hands-on experience in data center maintenance. Technical Equipment Proficiency Ability to operate key diagnostic tools such as OTDR (Optical Time Domain Reflectometer) , Live Traffic Identifiers , and Power Meters for testing and troubleshooting. Fiber Cable Testing & Identification Proficient in identifying TX (Transmit) and RX (Receive) signals in fiber cables, including both Single-Mode (SM) and Multi-Mode (MM) cables. Fiber Pathing & Patch Panel Management Capable of performing fiber pathing tasks and understanding port allocations in patch panels, whether CommScope or other types. Cable Installation & Management Experience in laying, punching, and labeling Cat 6 cabling and fiber cables for data and power infrastructure. Client Communication Able to effectively communicate with clients and address their needs and concerns. Power Distribution Units (PDU) & TOB Knowledge General knowledge of PDU power ports and TOB processes. Floor Plan & Fiber Map Interpretation Capable of understanding and following floor plans and fiber diversity maps based on the provided documentation. Microsoft Office Skills Proficient in using Microsoft Excel and Office Suite for reporting and documentation tasks. Data Center Hardware Maintenance Minimum 4-5 years of experience in maintaining data center hardware, including part replacements and modular router maintenance. Device Decommissioning & Fiber Testing in Live Environments Ability to decommission devices and test fiber cables in a live environment without disrupting operations. Job Ownership & Accountability Demonstrates a strong sense of ownership for assigned tasks, is punctual, and maintains clear communication with both internal and external teams. Client Handling & Support Skilled in handling client relationships and providing timely and efficient support. Adherence to Company Policies Must follow all rules, regulations, and safety procedures as outlined by the Onsite Data Center Team. Cable Dressing & Organization Knowledge of proper cable dressing techniques for power cables , Cat 6 cables , and fiber cables to ensure a tidy and safe working environment. This role is for a freelancer / contactor who doesnt want to do repeat work day in, day out but had a wide variety of work projects throughout the year. You would be based on site while completing projects in Chennai, Mumbai or Delhi, depending on where you live.

We are seeking a Service Desk Analyst to provide first-line support to end users by resolving technical issues, answering queries, and ensuring excellent customer service through various communication channels, including email, phone, and chat. The ideal candidate will be proactive, customer-focused, and able to work efficiently in a dynamic environment. Key Responsibilities: Respond to customer queries/issues via email, phone, and chat in a professional and timely manner. Ensure adherence to phone/chat SLAs and provide first-contact resolution whenever possible. Log and track incidents using the Service Management tool and escalate when necessary. Communicate expected response times and keep users informed of progress. Use knowledge base tools and technical resources to identify and resolve incidents effectively. Follow best practices in ticket management, ensuring daily updates and consistent follow-up. Attend team meetings and actively contribute to team goals and improvements. Coordinate efficiently with other resolution groups to ensure minimal call transfers and timely updates. Maintain daily logs of tasks performed and submit them to supervisors as required. Manage and monitor the entire service request lifecycle, ensuring adherence to SLA commitments. Clearly communicate challenges or delays to supervisors as they arise. React to change productively and complete other tasks as assigned. Deliver outstanding customer care and service at all times. Provide shift handover reports and ensure equal distribution of work during shifts. Adhere to company policies, SOPs, and data confidentiality standards. Collaborate with peers to maintain high-quality support standards. Take ownership of self-development through daily tasks, training, and learning tools. Be punctual and available at the scheduled shift start time. Required Skills Qualifications: Proven experience in customer support or a service desk role. Strong problem-solving and conflict-resolution skills. Familiarity with CRM and ITSM tools (e.g., ServiceNow, Zendesk, Salesforce). Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Strategic thinking with strong analytical abilities. Bachelor s degree in any field.