Job
Description
As an Order Management Specialist, you will handle customer order intake, ensuring accurate product ordering (HW, SW, services) and initiating tasks like purchase orders, sales orders, invoices, and delivery notes. You will support procurement, distribution, invoice validation, and cash collection, resolving disputes when needed. Additionally, you will provide informal guidance to new team members. You have: 6+ years of relevant experience. Strong understanding of customer order intake and validation processes for hardware (HW), software (SW), and services. Proficiency in managing purchase orders, sales orders, invoices, delivery notes, and letters of credit. Experience coordinating procurement and distribution processes, including demand capture, purchasing, goods receipt, and freight cost verification. Ability to monitor and ensure timely completion of transaction-related tasks. Excellent problem-solving and conflict resolution skills for handling customer disputes effectively. It would be nice if you also had: Skilled in validating customer invoices and supporting cash collection, including managing remittances and resolving disputes. Strong communication skills for liaising with internal teams, customers, and suppliers. Ability to provide guidance and support to new team members, ensuring adherence to procedures and task execution. Coordinate and validate customer order intake. Manage ordering of products (HW, SW, and services). Trigger task creation for transactions like purchase orders, sales orders, and invoices, ensuring timely completion. Support procurement execution, including demand capture, purchasing, goods receipt, and invoice verification. Assist in distribution execution by planning transportation and verifying freight costs and invoices. Help coordinate and validate customer invoices. Support the cash collection process, including managing documentary remittances and resolving disputes. Provide informal guidance to new team members on procedures and tasks.
