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2 - 7 years
10 - 14 Lacs
Noida
Work from Office
The Workday Senior Analyst will typically focus on configuring and optimizing functional areas within the Workday system. This role is responsible for providing support to stakeholders across the Workday platform preferably within the HCM and Benefits modules. What youll do: Take lead role in the Benefits module to include best practices for the system architecture from concept through requirements, design, build, test, deploy and maintain Assess current setup, configuration, systems, utilization and identify and recommend improvements Deliver high quality support in an accurate and timely manner utilizing requests from our ticket system Develop, implement, and maintain custom reports, dashboards and calculated fields to meet the business requirements and complete bulk data uploads via EIBs across various processes. Coordinate and execute various types of testing, including functional, regression, integration, and user acceptance testing. Provide training to stakeholders and prepare communication including DTPs and FAQs to support Workday adoption and utilization. Stays up to date on trends and developments within Workday area of expertise, continuous research and use of best practices. What Were Looking For Bachelor s Degree in Computer Science, Business Administration or related field or equivalent work experience. Minimum of 2+ years Workday experience with expertise in Core HCM & Benefits; experience in other functional areas a plus. Ability to interpret business requirements, recommend and implement solutions. Strong problem-solving skills and ability to troubleshoot technical issues Ability to comply with handling sensitive and confidential employee data Works under general direction; must be able to work independently Excellent verbal and written communication, escalation, and conflict resolution skills. Why Aristocrat Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information: Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Posted 1 month ago
4 - 9 years
7 - 16 Lacs
Mumbai
Work from Office
Role: Senior Sales Associate Location: Kanjurmarg, Mumbai What would you be required to do? Business Development: Build enduring relationships with B2B partners like Architects/Interior Designers Build a continuous lead funnel through Business Development activities Liaison with the B2B partners to close the deals Ownership of leads till closure: Meet HNI and UHNI (prospective and existing) clients - understand their requirements, suggest the right natural stones and close the deal Take ownership of the leads (generated through B2B partners or Marketing channels) from the first touch point to closure Liaison with functions like Operations, Logistics and Finance in order to ensure client satisfaction Reports and Analysis Track and review actual sales results and match them against the set business targets Analyse periodic reports to understand market trends Continuous learning and development: Continuously acquire & update understanding of industry dynamics & consumer buying behaviour Periodic self-training for communication and closing deals with Indias Fortune 500 families. What skills are we looking for? An uncompromising passion for customer service Excellent communication skills- written and verbal Excellent interpersonal, negotiation, and conflict resolution skills Excellent analytical skills. Who qualifies? Masters Degree in Management Or At least 4 years of Luxury Sales experience Or The fact that this role and our organisation excites you and you think you will be a great fit.
Posted 1 month ago
3 - 7 years
0 - 0 Lacs
Bengaluru
Work from Office
About the Organization: Vidyashilp Education Group has a heritage of around 4 decades in K-12 education. We currently have the following schools, preschools and University: Vidyashilp Academy, a premier, reputed 25-year old school in North Bangalore. VSA is consistently ranked amongst the top 3 schools in Bangalore and the top 10 in India. We offer ICSE + IGCSE curriculum and cater to over 2300 students. We are one of the largest schools in Bangalore, spread over an area of 20 acres. Please visit https://vidyashilpacademy.edu.in to know more. Vidyasagar Preschool is a pioneer in the field of preschool education. Our flagship campus in North Bangalore has been imparting education to pre-schoolers for the past 38 years. At 900 students housed in a spacious 3 acres campus, it is also one of the largest stand-alone preschools in India. We have opened three more branches across Bangalore in the past 3 years. Please visit https://vidyasagarpreschool.edu.in to know more. Vidyashilp School, is a new endeavor by Vidyanidhi Education Trust, which aims to offer a high quality, affordable education to the students in urban middle class families. We have started two new schools in Bangalore, each spread across an area of 4 to 5 acres. Please visit https://vidyashilpschool.edu.in to know more. Vidyashilp University, is a new effort by the Vidyashilp Education Group, the culmination of an outstanding legacy of Vidyashilp Academy and Schools committed to excellence in education. Vidyashilp University fosters an environment and culture of collaboration, responsiveness, high performance and service. Please visit https://vidyashilp.edu.in to know more. HR Generalist role Roles and Responsibilities Recruitment and Hiring Onboarding and Training Employee Relations Benefits Administration Compensation Performance Management Compliance Record Keeping Policy Implementation Data AnalysisRole & responsibilities Preferred candidate profile He /She should have a min of 3 years of experinece in HR operations from onboarding to Exit .
Posted 1 month ago
8 - 10 years
25 - 30 Lacs
Bengaluru
Work from Office
Team Summary The Employee Relations team at Visa serves as trusted partners in managing a broad range of employee relations matters and plays a key role in fostering a positive work environment in which employee engagement influences successful business outcomes. We are committed to building a culture of inclusivity and accountability in alignment with our Visa Leadership Principles, and we strive to be fair, consistent and thoughtful in providing respectful, confidential support and resolution strategies to employees for a variety of workplace matters. What an Employee Relations Manager does at Visa Visa is seeking an Employee Relations (ER) Manager in Bangalore to support the ER function in India & South Asia, providing expertise in case management across all levels in the organization. The ER Manager will directly report into the INSA Employee Relations Head and work closely with global and regional ER counterparts, serving as a trusted partner to effectively manage complex workplace matters, facilitate performance improvement plans, handle sensitive matters and crisis situations, resolve team conflicts, employee grievances and investigations. In addition, this role will assist with ER needs as required, particularly in relation to the implementation and modifications of key ER governance policies and guidelines. It will also support specific ER projects and training initiatives within the Asia-Pacific (AP) region. This will be an individual contributor role. This role demands a solid background in employee relations and understanding of local employment laws and regulations. Exceptional communication and interpersonal skills are essential, enabling the individual to collaborate effectively across the organization. Conduct workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Legal team and Business Conduct Office Provide expertise and case management of ER issues, including performance management, from initial intake to resolution, received from various query management systems, managers, people team and employees Provide consultation, guidance and coaching to senior leaders, managers and people business partners to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which aligns with Visa s policies, approach, practices, and processes. Provide consultative support for the resolution of a variety of matters including addressing challenging/ sensitive situations Partner with People business partners to address gaps in performance including reviewing performance improvement plans, and facilitating the necessary communications to drive an effective outcome Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives Provide coaching to business leaders, offering feedback and advice on employee and organizational issues in a proactive, empathetic and compassionate manner Lead employee response and support efforts for crisis, life and safety events and natural disasters Provide timely ER support and advice in respect of global and local: regulatory requests ongoing changes in regulatory requirements, Developing and delivering training sessions to people team and business, to develop expertise and capability from an ER perspective Track, report and analyze ER data and trends to proactively create a positive organizational culture and build manager capabilities, including external trends and best practices Provide interpretation of People policies, practices and procedures to employees and managers Recommend and drive local handbook and policy updates Uncover, assess opportunities, and propose solutions for People Team process improvements Lead and support cross functional ER and People Team projects, regional and global initiatives review existing policies, procedures and guidelines and drafting /providing input into new ones as needed 8-10+ years of progressive HR or Employment Law experience, with 4-5 years in employee relations Excellent written and verbal communication is a must, including the ability to interface with others in a positive, approachable and professional
Posted 1 month ago
8 - 10 years
25 - 30 Lacs
Bengaluru
Work from Office
Employment Type Permanent Closing Date 11 May 2025 11:59pm Job Title Scrum Master Job Summary As a Scrum Master, you exemplify and promote Agile values and principles. You thrive on collaborating with a diverse range of stakeholders and do this effectively to coach and guide Telstra s teams, role modelling the agile ways of working and teaching teams about the Agile tools, methods and practices that enable them in their day-to-day work. You lead by example to motivate and inspire, bringing to life the practical knowledge that will enable Telstra s project teams to consistently deliver with speed and quality. Your passion for people drives team success and promotes continued development. Your skills in supporting Technical Program and Project Management understand the value of agility will drive success for you, your team and ultimately, that of Telstra. Job Description Who We Are Telstra s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We re Australia s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries. Focus of the Role As a Scrum Master, you leverage your expertise in Agile methodologies, team dynamics and collaborating with a diverse range of stakeholders and do this effectively to coach and guide Telstra s teams, role modelling the agile ways of working and teaching teams about the Agile tools, methods and practices that enable them in their day-to-day work. What we offer Flex appeal; work when and from where suits you best Performance-related pay Access to thousands of learning programs so you can level-up 16 weeks paid parental leave, for primary and secondary carers Purchased annual leave scheme Laptop, mobile phone + plan; you ll never see a phone bill Extra day off per year, for you to use as you like 30% off Telstra Products and Services What You ll Do As a Scrum Master, you exemplify and promote Agile values and principles. You thrive on collaborating with a diverse range of stakeholders and do this effectively to coach and guide Telstra s teams, role modelling the agile ways of working and teaching teams about the Agile tools, methods and practices that enable them in their day-to-day work. You lead by example to motivate and inspire, bringing to life the practical knowledge that will enable Telstra s project teams to consistently deliver with speed and quality. Your passion for people drives team success and promotes continued development. Your skills in supporting Technical Program and Project Management understand the value of agility will drive success for you, your team and ultimately, that of Telstra. About You As a Scrum Master, you leverage your expertise in Agile methodologies, coaching and team dynamics to deliver the following responsibilities: Leverage expertise and experience with Agile methodologies to guide and coach the Scrum Team and wider organisation to understand and embed the Agile ways of working, tools and methods and deliver complex technical projects to optimise productivity across Telstra. Authentically engages with team members in a dynamic and cross-functional environment, effectively influencing others by promoting a strong team culture and providing a positive environment for the team to thrive. Takes an innovative and creative approach to address complex issues, identify, track and help to remove competing demands and distractions for team members, enabling them to pilot new concepts and practices and drive greater speed and value in team performance. Leads the facilitation of scrum events and discussions between teams of subject matter experts (Scrum Teams), the Product Owner, Scrum Master peers and other stakeholders to ensure Agile best practices are followed and adopted to demonstrate the value of Agile. Contributes to or leads the process for exchanging information, facilitating discussion and conflict resolution to ensure the continual development of strong Agile capabilities within Telstra and to keep the team focused on the goals of the iteration. Synthesises domain knowledge (including lessons learnt from prior experience) to work with the Product Owner to re-balance and reprioritize work within a sprint, supporting and educating the Product Owner on Agile practices, anticipating and resolving issues to minimize business impacts and influence desired program outcomes. Makes decisions and implements actions for maintaining and developing their own expertise, knowledge and capabilities in Agile methodologies, seeking support, direction and buy-in as required to ensure Scrum Teams are provided with the latest thinking and helps empower others with that knowledge. Leverages substantial expertise and experience to assess the Scrum Maturity of teams and within Telstra, using problem-solving methodologies as well as judgement to determine the most effective methods for coaching to higher levels of maturity. Essential Be able to articulate at a senior level experience of the following: Agile Practices Budget Management Business Partnering Change Management / Influencing Change Coaching Collaboration Commercial Acumen Communicating with Influence Confluence Customer Centricity Decision Making Innovation Jira Leadership Motivating Teams Problem Solving Project Management Risk Management Stakeholder Management Waterfall Highly desirable: Calm under pressure, attention to detail, RAID logic, problem solving, confidence and trust building with stakeholders and peers.
Posted 1 month ago
11 - 16 years
16 - 18 Lacs
Bhiwadi
Work from Office
Ashirvad Pipes is looking for Deputy Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.
Posted 1 month ago
8 - 12 years
14 - 18 Lacs
Chennai
Work from Office
We are looking for agineering & CS Ops. In this role, you will act as the main point of contact in the Chennai office, consulting on employee relations matters, performance management and conflict resolution. The incumbent will build relationships with managers, employees and site leaders while liaising with the global HR team. Meet our team As part of the India Site People Team you will focus on providing guidance on the effective resolution of employee relations matters, ensuring compliance with company policies and implementing local programs that will elevate engagement. In this role you will ensure all programs foster a high-performing, engaging, work environment. Job Description: Your way to impact In this job, you will act as a key point of contact in a specific site/location for employee relations matters, including grievances, disciplinary actions, and conflict resolution. You will provide guidance on company policies, collaborate with leadership to improve employee satisfaction, and conduct thorough investigations into employee concerns. This role will utilize HR case data to assist in the identification of trends, recommending process improvements and training opportunities for leaders. Additionally, you will assist in developing and delivering HR training programs, maintain accurate employee records, and stay updated on HR best practices to recommend continuous improvements. Your day to day Serve as a key point of contact for all employee relations matters, including employee grievances, disciplinary actions, and conflict resolution. Provide guidance and support to employees regarding company policies and procedures, ensuring compliance and fairness. Conduct investigations into escalated, complex complaints or concerns raised by employees, ensuring timely and thorough resolution. Collaborate with leadership and the HR team to develop and implement strategies and programs aimed at improving employee satisfaction and engagement. Assist in the development and delivery of employee training programs on various HR-related topics, such as diversity and inclusion, harassment prevention, and employee rights. Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with applicable laws and regulations. Stay current on HR best practices and industry trends, making recommendations for continuous improvement to HR policies and procedures. What do you need to bring- Minimum of 8 years of relevant work experience and a Bachelors degree or equivalent experience. Strong experience managing and resolving employee relations matters. Experience coaching & training managers on best practices Strong knowledge of local labor laws & Regional HR best practices. Experience working in a large complex, matrixed organizations. Ability to engage and interact with different stakeholders across all levels in the organization Experience in workng in a global environment.
Posted 1 month ago
6 - 8 years
22 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
The Program Manager is accountable for the end-to-end planning, execution, quality assurance, and successful delivery of their assigned scope. This critical role involves managing dependencies, risks, and quality targets, driving conflict resolution, ensuring adherence to established processes, and facilitating effective communication and collaboration Business and Development Units. You have: Bachelor s or master s 10+ years of experience with a technical background. 6-8 years of experience in project or program management roles, preferably in a technology-driven environment such as R&D or product development. Experience in project management, risk mitigation, and stakeholder collaboration. Experience in working in the network management systems is a plus. Experience in running teams with multiple cultures. It would be nice if you also had: Self-motivated well-organized individual who can prioritize work and handle multiple tasks. Excellent communication skills, handling of management reporting and escalations & can collaborate across teams/functions. Creative and analytical thinking, very imaginative to do exploration and systematic approach to solving problems. Able to work and understand complex issues and to work systematically and to be proactive in own area of responsibilities. Accountable for the overall planning, execution, and delivery of applicable Program items within own area, including change management and conflict resolution, risk management and opportunities, fault management, product verification, pilot/trial support, quality management and communications. Own milestones readiness declaration process within own area and conducts & deploys Lessons Learned for own area. Product program status reporting to agreed governance bodies and tools. Accountable for program quality and quality targets within own area, including VZ at program level, ensuring adherence to program quality criteria and DoD. Partners with BU/DU to complete root cause analyses ensuring appropriate corrective & preventative actions are defined & implemented. Drives program quality KPI deep dives and tracks Program quality KPIs, in -process measures and goals within own area. Drives conflict resolution focusing on product issue and Pronto resolution to ensure the delivery schedule is kept and ensures full engagement by impacted BUs/DUs. Ensures adherence to latest related/applicable way of working (WoW) and mode of Operation (MoO).
Posted 1 month ago
5 - 7 years
22 - 27 Lacs
Vadodara
Work from Office
Responsible for leading the planning and execution of R&D projects, ensuring alignment with strategic objectives. Manage the entire project lifecycle by ensuring the proper implementation of required processes and maintaining compliance with relevant standards in quality, health, safety, and engineering, to achieve the targeted metrics. Collaborate with cross-functional teams to drive innovation and enhance project outcomes. Your Responsibilities: Leading and managing complex projects and coordinating work of multi-location and cross-functional project team/s. Motivating and monitoring internal and/or external resources to accomplish all tasks and milestones. Managing the cost, schedule and performance objectives of the projects within a program. Managing interdependencies between projects to realize specified benefits. Ensuring appropriate requirements within a program by partnering with relevant business unit/s or other customers. Developing business case. Ensuring understanding of customer value in the projects and acting to ensure customer satisfaction and manage expectations. Ability to organize and motivate internal domain expert teams to support project execution and safeguarding the technical guidance provided from their side is followed within deliverables. Ensuring projects follow sound methodology and execution practices in accordance with internal directives and procedures as well as external standards etc. that influence activities and targets. Effectively organizing monitoring and controlling activities to ensure achievement of planned stage-gates and efficient utilization of available resources. Monitoring and controlling program cost and financials. Reporting to and taking directives from steering committee. Ensuring transparency around change requests, unforeseen results/events and identified risks and ensuring that they are properly managed and communicated. Ensuring that all opportunities are captured and acted upon. Serving as the key contact for stakeholders, and an escalation point for program/project issues. Effectively communicating appropriate information to stakeholders in a timely manner and to achieve desired understanding and support. Leading in partnership with business managers, steering committees, product management, other internal functions and external parties. Coordinating activities with product and business management. Initiating the development of and implementing project management requirements, processes, methods, techniques, tools, handbooks and guidelines. Developing, managing and expanding relationships with stakeholders, internal functions, Corporate Research Centers and external relevant parties (e.g. customers, universities). Providing proposals for possible partnerships. Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background Master s degree in engineering. More than 5 years of experience in project management, either for R&D projects or other type. Experience with transformers and product development will be a large advantage Proven knowledge and experience in project management tools, including gate model. Strong commitment to safe work practices and dedication to following all relevant workplace safety guidelines. A high level of self-motivation. Excellent communication, coaching and conflict resolution skills Used to teamwork in international teams with excellent interpersonal skills. International mobility: availability to lead international R&D projects within transformers organization. Proficiency in both spoken & written English language is required
Posted 1 month ago
2 - 4 years
1 - 3 Lacs
Mumbai
Work from Office
To maintain adequate nurse patient ratio & should be well versed in contingency & disaster management plans of the organization To maintain shift wise census & other statistical records as needed by the administrative department To be able to resolve issues arising from customer / staff dissatisfaction, conflict resolution to the utmost outcome as desired. To support staff in difficult cannulation, code blue scenarios & any other codes / clinical scenarios arising in his / her shift Recognizes legal implications and responsibility in practice of nursing Collaboration with internal stakeholders to facilitate communication & co-ordination within departments Effective triaging of the patients & Management of Medico legal cases Care of dead / Death on arrival & Mortuary services Management of Ambulance Services Disaster Management - Natural & Manmade emergencies in community Effective management & handling of rapidly changing emergencies. Response to various codes, facilitate co-ordination & effective documentation Well versed with various invasive & resuscitative procedures, assist / guide Nurses in clinical areas Bed Management & handling scenarios related to non-availability of beds in hospital Handling of emergency surgeries, Cath lab procedures or any other clinical activity during non-working hours Maintaining all statistical data & Census per shift as advised by management
Posted 1 month ago
3 - 6 years
7 - 10 Lacs
Mumbai
Work from Office
To provide Nursing leadership, management and direction in regards to setting and maintaining quality standards, staff development and resource management in the daily operation of the unit. To maintain adequate nurse patient ratio & should be well versed in contingency & disaster management plans of the organization. To recognize legal implications and responsibility in practice of nursing To be able to resolve issues arising from customer / staff dissatisfaction, conflict resolution to the utmost outcome as desired. To be skilled in handling all clinical procedures, pathways & codes arising in the department To maintain administrative records pertaining to Types of deliveries & Procedures, and all other documents as per state government & NMC guidelines & as required by the administration Assessment of Pregnant woman & ensuring antenatal care in various trimesters. CTG Monitoring & interpretation Preparing & assisting for a Normal Delivery & Assisted delivery Immediate Care of New born baby & transportation Guidance & Counselling related to Breast Feeding Monitoring of post-partum mother & identify complications Response to Emergency Obstetric codes Transfer of patient for emergency LSCS, preferably ability to assist for emergency LSCS Assisting in Medical Termination of pregnancy & disposal of foetus as per guidelines Ability to coach & mentor team members
Posted 1 month ago
10 - 15 years
4 - 6 Lacs
Gurugram, Delhi / NCR
Work from Office
Job Overview: We are seeking a highly motivated Senior Civil Engineer with 10-15 years of experience in the construction industry. The ideal candidate will play a key role in managing project execution, ensuring quality control, coordinating with various stakeholders, and assisting in delivering projects on time and within budget. Key Responsibilities: Project Planning & Execution: Assist in planning and scheduling construction activities, ensuring alignment with project timelines. Monitor progress, identify risks, and provide solutions to mitigate delays. Support the project manager in executing project plans and maintaining efficiency. Site Coordination & Supervision: Work closely with sub-contractors and site engineers to ensure smooth workflow. Ensure compliance with safety regulations, quality standards, and company policies. Conduct site inspections and resolve technical issues. Technical & Quality Assurance: Interpret drawings, specifications, and project requirements to guide site teams. Ensure quality control measures are met in all construction phases. Collaborate with design teams to address discrepancies in plans or specifications. Budget & Cost Management: Assist in tracking project budgets and identifying cost-saving opportunities. Coordinate with procurement teams for material sourcing and vendor management. Verify invoices and ensure cost control measures are in place. Documentation & Reporting: Maintain project documentation, including progress reports, RFIs, and daily logs. Prepare technical reports and provide updates to the site engineers and senior management. Ensure proper record-keeping of drawings, permits, and compliance documents. Qualifications & Skills: B.Tech Degree in Civil Engineering. (MANDATORY) 10-15 years of experience in construction project management or site engineering. Strong knowledge of construction materials, methods, and regulations. Proficiency in AutoCAD, MS Project, Primavera, or similar project management tools. Excellent problem-solving, leadership, and communication skills. Ability to work in a fast-paced environment and manage multiple tasks effectively. Preferred Qualifications: Experience in commercial/infrastructure projects. Knowledge of local building codes and safety regulations. Why Join Us? Opportunity to work on exciting and challenging construction projects. Career growth and professional development opportunities. A collaborative and supportive team environment.
Posted 1 month ago
1 - 3 years
2 - 2 Lacs
Bengaluru
Remote
Responsibilities: Manage customer relationships through effective communication. Collaborate with sales team on strategic planning. Resolve conflicts professionally. Analyze data using MS Office tools.
Posted 1 month ago
2 - 6 years
9 - 13 Lacs
Coimbatore
Work from Office
About The Role RESPONSIBILITIES: Project Management: Identifying customer impacting issues, working out and implementing solutions and process improvements to increase the customer satisfying rate. Assist in developing and implementing training programs to improve the quality and productivity of the team. Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing the resources provided by the internal systems, departments, policies and procedures. Development analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short and long term goals. Independently build relationship with cross functional teams to enable skill/team performance and improve customer service. People Management: Leading and developing a team of 50 - 60 associates; responsible for the overall direction, performance management, coordination and evaluation of the team and responsible for driving process improvements not only in respective teams but across skill. Lead and drive the continuous improvement culture through lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. Carrying out supervisory responsibilities in accordance with policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom team leads into future CS Managers. Leading Site level initiatives , Primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc and may require interface with other sites in network Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Expected to be 2nd in line to the Senior Operation managers and at times might be required to perform delegated duties of Senior operations managers Develop and Achieve performance goals and objectives in line with the network wide vision and goals. QUALIFICATIONS: Bachelors Degree an MBA is a Huge plus 10 plus years of relevant supervisory experience. Advanced computer skills using a variety of programs highly desired. Candidate need to be in people management Role. OTHER REQUIRED SKILLS: Demonstrated ability to build, develop, direct, and manage a group of people. Ability to support Business and provide solutions to customer pain points Ability to organize, prioritize and schedule work assignments Ability to make administrative and procedural decisions Proven ability to manage reporting and analysis Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations. Ability to effectively and efficiently complete difficult goals or assignments can adapt well to changing circumstances, direction, and strategy Strong interpersonal and communication skills. Proficient in MS office Exceptional skills in data manipulation and analysis Ability and desire to relocate to take advantage of future growth opportunities
Posted 1 month ago
2 - 4 years
3 - 4 Lacs
Bengaluru
Work from Office
To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. The Site head role is a high intensity, high responsibility and hands on role. The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. Key deliverables. Maintain healthy relationship with client/employees. Vendor relationship & on-the-go training. Managing and minimizing process and system deviations. Managing delivery SLAs and maximizing customer satisfaction. Engaging vendors & maximizing their business involvement. Roles & Responsibilities: The ideal candidate should possess the following qualities: Assertive and persistent in approach with an attitude of getting work done. Amicable and able to form and foster business relationships. Ability to handle conflict professionally. Ability to connect to on ground reality and act decisively and quickly. Ability to identify, understand and process data on a regular basis. Driven and motivated with an attitude to create an impact and go beyond what is asked. Professional Conduct and respect for co-workers. Honesty and Sincerity is a must. Prerequisites: Must have from Hotel Management background. 4- 6 years of experience. Fostac Trained. Food-tech Experience is an added advantage. Local language is mandatory.
Posted 1 month ago
1 - 2 years
2 - 3 Lacs
Noida
Work from Office
We’re seeking a proactive Client Relationship Executive to manage and support our existing client base. The ideal candidate will have strong communication skills, a customer-first mindset, and a passion for helping learners succeed. Required Candidate profile 1. Must have minimum 1 year of experience in customer handling within the EdTech industry 2. Strong verbal and written communication skills 3. Energetic, proactive, and customer-focused approach
Posted 1 month ago
3 - 7 years
5 - 9 Lacs
Chennai, Pune, Delhi
Work from Office
The Product Owner owns, maintains, and prioritizes the product backlog for the scrum team. They share the product vision and works closely with the Business Owner, Product Manager and Scrum Master to ensure the team delivers value to the business. They define solutions for required product features, eliciting, and documenting requirements, performing required impact/workflow analysis (use cases, UML diagramming, etc.) and designing the user interface. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills, and a passion for improving consumer experiences using technology are essential Essential Duties & Responsibilities Accountable for the product backlog and prioritization of user stories with team members Create business user stories Practical understanding of Scrum principles and practices Partners with Scrum master s in supporting Scrum Framework Shares and decomposes Features into user stories (non-technical) Develop a deep understanding of the customer and product needs Recognized voice of the business to the team Works closely with Product Manager to represent capabilities and features at team level Business requirements are represented in the product backlog Ensures traceability between requirements to Features to user stories Review of test cases against user stories acceptance criteria Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager Formally accepts the user stories once all acceptance criteria are met and demo-ed Ability to produce basic UML diagrams (use case, activity, etc.) Ability to produce low-fidelity wireframes to help communicate the intended workflow and potential screen layout (new page/concept) Tracks and manages key KPIs, escalating appropriately as needed Skills & Requirements Education and Experience Three (3) years of experience with Product Owner and / or Business Analysis Preferred but not mandatory two (2) years of experience in healthcare domain Experience driving teams and management to decisions Experience working with cross functional teams Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance Skills, Knowledge and Abilities Ability to effectively break down barriers to maintain progress on initiatives Diplomatic with strong negotiation and conflict resolution skills Adept at adjusting to changing circumstances quickly and professionally Able to make quick decisions when clarification or modification is needed Excellent oral, written and interpersonal communication with both technical and business audiences Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates
Posted 1 month ago
5 - 10 years
13 - 14 Lacs
Bharatpur
Work from Office
Retention & increase of market share for assigned product category in each account. Responsible for sales in assigned product category in assigned region. Channel Handling experience. Selection of relevant channel partners. Channel conflict resolution. Reconciliation of accounts with the channel partners Up keeping all sales records on maintain data delated to sales. Good geographical Exposure Order processing. Qualifications and Experience Minimum Qualifications Graduate/MBA Minimum Experience 5-10 Years Relevant/Additional Experience Hands on experience in Channel Development in Battery Inverter Other Industry: Consumer Electronic/Mobile Handset Industry
Posted 1 month ago
2 - 3 years
2 - 3 Lacs
Karnal
Work from Office
Responsibilities: * Manage end to end recruitment: sourcing, screening, Interviewing and Onboarding * Oversee attendance management & staff scheduling * Resolve conflicts with fair means * Develop and implement HR policies suitable for a growing NGO
Posted 1 month ago
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