ITIL Business Intelligence Specialist

In this role at NTT DATA as an ITIL Business Intelligence Specialist in Noida, Uttar Pradesh, India, you will be responsible for overseeing, facilitating, and administering ITIL based services 24x7. Your expertise in ITIL processes and principles, leadership skills, and experience in handling multiple accounts will be critical in ensuring smooth operations. **Key Responsibilities:** - Oversee, facilitate, and administer ITIL based services 24x7 - Handle multiple accounts efficiently - Utilize ITIL tools effectively - Demonstrate strong verbal and written communication skills - Create and document processes efficiently - Resolve conflicts, deliver exceptional customer service, facilitate discussions, and present to executives effectively **Qualifications Required:** - Minimum 7 years of relevant experience in education and work - Strong understanding of ITIL processes and principles - Demonstrated leadership skills - Experience in handling multiple accounts - Knowledge of ITIL tools - Excellent verbal and written communication skills - Ability to create and document processes effectively - Competencies in conflict resolution, customer service, facilitation, and executive presentation,