Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
Bengaluru
INR 9.0 - 13.0 Lacs P.A.
Work from Office
Full Time
At Stripe, our mission is to increase the GDP of the internet. We build the most powerful and flexible tools for running an internet business globally. We handle billions of dollars each year and enable millions of users around the world to scale faster and more efficiently by building their businesses on Stripe. Our tax team works with Stripes across the company to develop an efficient tax structure, as our international business scales and expands into new markets. We are looking for a well-rounded and seasoned tax professional to help us lead this effort. This function will be responsible for the global Indirect Tax (VAT/GST) Compliance of our Merchant of Record (MoR) business. This includes building and implementing VAT/GST compliance processes and controls, supporting management, and working with our indirect tax systems & compliance leads on day to day matters, and much more. The position will be based in Bangalore and report to the International Indirect Tax Lead. Responsibilities Oversee and manage our MoR s global indirect tax compliance function ensuring compliance with VAT/GST, and other indirect tax obligations across multiple jurisdictions. Manage VAT/GST registrations across tax authorities. Management of indirect tax audits and other indirect tax matters involving tax authorities. Collaborate with the international indirect tax planning team, the indirect tax technology lead, the international accounting teams and third party service providers on VAT/GST, assisting with the ongoing enhancement of the indirect tax compliance and control processes. Work with other tax team members and product and engineering teams to help define compliance requirements and collaborate on the design and implementation of VAT/GST controls. Promote indirect tax awareness and knowledge including training and liaising with business and tax partners on changes to indirect tax legislation, systems, policies and processes. We are looking for someone with: 4-6 years of experience in global indirect tax compliance, with experience managing large-scale tax initiatives. Previous in-house experience within a multinational business and either legal or accountancy firm experience. Deep understanding of global indirect tax laws and regulations, including VAT and GST. Understanding of tax liability shifting models, including MoR (reseller), marketplace facilitator, and deemed seller. Exceptional time-management and project-management skills. Excellent verbal and written communication skills. You should be able to adjust your communication style based on your audience (users, product teams, advisors, etc.). The ability to prioritize projects in a fast-changing environment. Preferred qualifications: An advanced degree or professional qualification (CPA, JD or equivalent, Masters in Tax, or LLM or equivalent) in tax or law. Experience working in technology, payments, or financial services. Experience working in a high-growth, rapidly scaling environment. A willingness to work with a diverse crew of tax nerds who care deeply about Stripe s tax issues and each other. To apply please include the following: LinkedIn profile and resume In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Office locations Bengaluru Team Payments Job type Full time
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Core Infrastructure organization at Stripe is responsible for building and maintaining the foundational services and cloud technologies that power our entire product ecosystem. We define and drive the vision for achieving best-in-class scale and availability across Stripe's infrastructure. Our team continuously innovates, developing new distributed services and scaling existing technologies to meet the current and future needs of various teams within Stripe. Our organization comprises several key teams: Compute, Networking, Databases, High Availability Disaster Recovery (HADR), and High Availability Engineering (HAE). These teams work collaboratively to manage mission-critical platforms and services that enable businesses worldwide to process payments, run marketplaces, and launch internet-based ventures from anywhere on the globe. What you’ll do As a Software Engineer, for the Infrastructure team, you will be part of a team that is in charge of building the core infrastructure used by product teams to build micro-services which support our business. Examples include control plane services responsible for managing our primary database and cache infrastructure as well as building automation around managing cloud components for compute, cache and networking. You will also build a great customer experience for internal Stripe teams that build on your software to power all of our products, globally and at scale. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Responsibilities Design, build, and maintain distributed cloud infrastructure and platform services Work on scaling, automation, reliability and observability of infrastructure services Operate your service, debug issues, and support customers Participate in roadmap planning and prioritization Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement Minimum Requirements 4+ years of professional experience in a software development role Experience using one of the major cloud providers A strong engineering background in building platform services and/or distributed systems at scale Experience developing, maintaining and debugging distributed systems Experience with operational excellence and a deep understanding of metrics, alarms and dashboards Preferred Qualifications Experience on popular cloud technologies - AWS/Azure/GCP/Oracle Cloud Experience with Go Experience with Linux OS Experience working with Kubernetes clusters Experience in Networking and Traffic Systems at scale Experience working with NoSQL databases Experience handling critical incidents for production systems Experience working with Distributed cache services like AWS Elasticache and technologies like memcached, Redis etc. In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru
INR 20.0 - 35.0 Lacs P.A.
Work from Office
Full Time
Role & Responsibilities Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates Guide your team in completing decision reviews for Sanctions/AML/Enhanced Due Diligence (EDD) for high and very high risk businesses Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact Set clear goals and direction, and provide regular feedback on team members performance Be data-driven in your analysis of performance, and in your decision making Minimum requirements At least 5+ years of direct people management experience Experience with payments, risk, compliance, and/or financial services industry operations Expertise in AML, Sanctions or Due Diligence regulations and best practices Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives Excellent written and verbal communication skills in English Please help us expedite the interview process by applying here formally: https://stripe.com/jobs/listing/sanctions-operations-manager/6590888#:~:text=This%20person%20will%20cultivate%20the,in%20pursuit%20of%20those%20goals. https://stripe.com/jobs/listing/operations-manager-enhanced-due-diligence-edd-stripe-delivery-center/6794022
Bengaluru
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies?from the worlds largest enterprises to the most ambitious startups?use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a large amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career, About The Team Treasury Operations is integral to the strategy, execution and support of many Treasury Finances core functionalities (bank account management, cash management, investment management, payments processing, risk management and compliance) We are seeking an exceptional candidate to support our bank account management function, What youll do To Support daily operational rigor of the Treasury Finance functions, you will own and drive Stripe Bank Accounts management This includes leading strategic and operational processes involved in effectively overseeing and controlling a company's bank accounts, including all functions related to opening, maintaining, and optimizing bank accounts to achieve financial efficiency, security, and compliance You will also help to develop metrics and ensure were continuously improving our processes and systems to support signatory updates, implement controls in line with policy while supporting the goal of a world-class Treasury Operations function, You Will Be an integral part of the Treasury Operations team that manages our bank account management function with a high degree of ownership, compliance/risk based mindset, and meticulous attention to detail, Drive data based decisions to identify opportunities to reduce risk and improve operating efficiency: Maintain and implement our bank signatory framework, ensure compliance with company policies and procedures, conduct periodic/annual reviews and perform remediation, Manage signatories and bank account information within company systems and databases Support the opening of new bank accounts in various global markets interacting directly with our banking partners Collect and analyze data to help develop solutions and recommendations for process enhancements and efficiencies Provide periodic/monthly close support with bank account statement compilation Develop and implement policies, procedures, and controls over: ^ System access administration, internal controls, and audits Bank account opening, closing, control maintenance and global expansion External regulatory requirements (where applicable) ^ Partner with internal systems to develop world-class systems and process automation along with metrics to provide observability of our daily operational process Who you are Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement, Minimum Requirements Bachelors degree and 5+ years of work experience in bank account management or related functions, Strong ownership mindset with problem-solving skills You enjoy ?rolling up your sleeves? to dive into the details of a complex problem to come up with scalable solutions, Strong communication skills (both written and verbal) and an ability to interact with cross-functional teams, Fast learner and ability to multitask and navigate a fast-paced environment with tight deadlines, Curiosity and a desire to understand how things work and how they could be optimized to work at scale, Highly organized with exceptional attention to detail and follow-through, Nice to have Knowledge of the payments industry and fintech landscape Familiarity with regulations that pertain to the payments and financial services industries Experience with SQL, R, or equivalent, In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible, Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally,
Bengaluru
INR 6.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies?from the worlds largest enterprises to the most ambitious startups?use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career, About The Team Verification & Identity Platform (VIP) is a core platform team which powers user onboarding & verification (KYC & KYB) worldwide & ensures continued compliance throughout the merchant life-cycle at Stripe Our team safeguards user identities across our array of digital services, designing and executing a secure, effortless, and user-centered identity collection & verification environment Our efforts cover a broad spectrum of identity confirming scenarios, including identity proofing, risk-based, and adaptive verification technology We provide an in-house smart orchestration eco system which allows us to integrate with multiple 3P data verification services, financial institutions and regulatory bodies to build accuracy, reliability and speed to verify accounts & businesses, What youll do Responsibilities Work with a team of talented engineers, product managers, and designers to deliver services that will form the basis of our onboarding systems, including data layer and business logic, Partner closely with Stripe product teams to support their specific needs while maintaining a high quality and consistent product across each offering Support the engineering team in achieving a high level of technical excellence and stability, Manage processes to help the team do its best work and interface effectively with the rest of Stripe, Recruit, coach and develop engineers, Contribute to engineering-wide initiatives as a member of Stripes engineering management team, Who you are Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement, Minimum Requirements Youve managed teams that have built and maintained highly compliant, secure and scalable backend systems that are the backbone for the highest impacting user experiences Or if not, youve managed a team that has delivered a great product with strong foundations, You enjoy working closely with customers, both internally and externally You work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs, You thrive on a high level of autonomy and responsibility, You encourage a healthy work environment thats both supportive and challenging, Youre technical enough to ask engineers good questions about architecture and product decisions, You have more than 4 years of engineering management experience & overall 10+ years of experience; Preferred Qualifications Finance / Banking experience is a plus but not a requirement In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible, Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally,
Bengaluru
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career, About The Team As Stripes user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripes portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible, What youll do In this role, you will be a Quality Auditor for the Legal team and you will mainly be responsible for auditing a specific set of cases, reporting the details to the respective stakeholder, and generating process improvement insights To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, possess a deep expertise in the respective program, have a good understanding of sampling techniques and Deep-dive skills, Responsibilities Develop, research, plan, and conduct quality audits/reviews in accordance with applicable policies and procedures Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken Support functional coaching for new & existing credit risk operations associates, wherever applicable Maintain clear and organized documentation in relation to how Quality Assurance is structured, including sampling logic and coverage of the QA oversight Who you are We're looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement, Minimum Requirements Minimum 1-5 years of experience in user support (legal) programs, Ability to manage multiple projects simultaneously with minimal supervision Excellent analytical and communication skills Familiarity working in a fast-moving fintech environment Preferred Qualifications Preferably, should have quality certification in lean sigma, six sigma etc Preferably proficient in SQL, adept at data visualization and storytelling with data In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible, Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally,
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you’ll do Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that focus on Enhanced Due Diligence investigations. This team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in financial crimes and mitigate risks. The Operations Manager, EDD will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep expertise in financial crimes investigations and research techniques, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates Guide your team in completing decision reviews for Enhanced Due Diligence (EDD) for high and very high risk businesses Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team members’ performance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements At least 8+ years of direct people management experience Experience with payments, risk, compliance, and/or financial services industry operations Expertise in Financial crimes specifically in AML investigations and/or EDD Experience conducting in-depth user Know Your Customer, Customer Identification Program and CDD requirements, nature of business, adverse media, high risk country / business sector reviews in EDD work flows Excellent written and verbal communication skills in English An ability to partner effectively with internal globally distributed stakeholders Strong operational background including new process launches and service delivery Passion for process improvement and innovation Preferred Qualifications Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening) Experience in building and scaling new teams from zero Experience operating in a high growth technology company In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career, About The Team In this role, youd be joining taxs growing US State & Local Tax team Our tax team works with Stripes across the company to develop an efficient tax structure, and we are looking for a well-rounded and seasoned tax professional to help us lead this effort This specific role will assist with a variety of US state sales tax functions for Stripe MoR business, including compliance, planning, systems/infrastructure, and controversy support What youll do We are seeking an experienced State & Local Tax Reporting & Compliance Specialist to build and oversee Stripes reporting and compliance function for our MoR business This includes constructing and implementing reporting processes and controls, supporting management, and working with our indirect tax systems & compliance leads on day to day matters, and much more You will work for a rapidly growing Company in a fast paced environment, while collaborating with numerous functional teams across our organization You will be an excellent communicator, with the ability to explain tax technical concepts and requirements in a simplified fashion to non-tax people, The position will be based in one of our US offices (Seattle preferred) and report to the State & Local Tax Lead, Responsibilities Oversee and manage our MoRs US indirect tax compliance function ensuring compliance with state and local sales tax rules, and other indirect tax obligations across the US, Manage US sales tax registrations across state and local tax authorities, Lead MoR US sales tax audits and other indirect tax matters involving tax authorities, Make decisions with respect to corporate tax issues related to the MoR product, Collaborate with the international indirect tax planning team, the indirect tax technology lead, the international accounting teams and third party service providers on MoR US sales tax matters, assisting with the ongoing enhancement of the indirect tax compliance and control processes, Work with other tax team members and product & engineering teams to help define compliance requirements and collaborate on the design and implementation of US sales tax controls, Promote indirect tax awareness and knowledge including training and liaising with business and tax partners on changes to indirect tax legislation, systems, policies, and processes, Who you are We're looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement, Minimum Requirements 5-7 years of experience in US indirect tax compliance, with experience managing large-scale tax initiatives, Previous in-house experience within a multinational business and either legal or accountancy firm experience, Deep understanding of US state and local indirect tax laws and regulations, Understanding of tax liability shifting models, including MoR (reseller), marketplace facilitator, and deemed seller, Exceptional time-management and project-management skills, Excellent verbal and written communication skills You should be able to adjust your communication style based on your audience (users, product teams, advisors, etc ), The ability to prioritize projects in a fast-changing environment, Previous experience in working with engineering teams in scoping and implementing tax compliance requirements, Preferred Qualifications An advanced degree or professional qualification (CPA, JD or equivalent, Masters in Tax, or LLM or equivalent) in tax or law, Experience working in technology, payments, or financial services, Experience working in a high-growth, rapidly scaling environment, A willingness to work with a diverse crew of tax nerds who care deeply about Stripes tax issues and each other, Hybrid work at Stripe Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams, Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally,
India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team The Go-to-Market systems team is Stripe’s strategic technology partner providing the business technology and services to enable Stripe to sell, market and support at scale. What you’ll do We are looking for a Marketing Technology Administrator for the Marketing Systems team within Go-to-Market Systems to build and maintain a world-class marketing engine Responsibilities Effectively work autonomously and collaboratively to design and implement both tactical and project related deliverables Work closely with program managers and business partners to understand and refine requirements, objectives, and processes to drive strategic solutions Work with leadership to help craft roadmaps and define technical vision for Marketing Systems Build for scale by designing holistically, with a focus on flexibility and maintainability Ensure appropriate controls and documentation are followed to create an effective control environment Participate in strategic conversations and also build high quality functionality within our systems Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 7+ years of Marketo administration experience 2+ years of working on Salesforce.com or similar CRM Lead management experience that includes lead scoring, lead routing, lead lifecycle management Experience evaluating, building and supporting new marketing technology like Account Based Marketing, Inbound Chat Technologies, Google 360, Integrations with 3rd party SaaS platforms Excellent analytical skills, combined with impeccable business judgment and ability to communicate effectively with management, sales, IT, vendors and international teams Experience in building coherent and impactful technical roadmaps for Marketing Systems. Excellent communication skills with leadership and teammates Strong problem solving capabilities Proven ability to deal with ambiguity in a rapidly changing business environment and offer impacting solutions Preferred Qualifications 2+ years of web programming experience Proficient in SQL, CSS, HTML and scripting experience like javascript, velocity Marketo Certified Expert, Marketo Solutions Architect/Marketo Engage Architect Experience with data migration, integration techniques, and tools Working knowledge of CMS like Contentful In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a large amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team Treasury Operations is integral to the strategy, execution and support of many Treasury Finance’s core functionalities (bank account management, cash management, investment management, payments processing, risk management and compliance). We are seeking an exceptional candidate to join this growing team. What you’ll do At its core, Stripe is a treasury company and we are building a top-notch Treasury Operations team to support our critical functions. In addition to daily operational support of the Treasury Finance functions, you will help drive the transformation towards more efficient and automated processes, helping build tools and systems to create operational efficiency and excellence for each aspect of Treasury Operations, and develop metrics to ensure we’re continuously improving the function. You will also collaborate closely with the Liquidity Management, Capital Markets, and Capital and Financial Risk Management pillars within Treasury Finance to support operations for cash management, trading, and investment programs. You Will Support our cash management processes (including funding, cash positions, forecasting and other aspects of treasury operations) Help manage daily operations relating to FX and interest rate trading support, investigation in breaks and aged items, and bank partner relationship management in market Analyze and optimize funds flows across a number of areas including costs, working capital, liquidity risk, and other constraints leveraging system solutions where possible Assist with the creation and updating of Treasury Finance policies and procedures, and RCSA controls Develop metrics that help monitor overall health of the function and help set priorities for future developments Support internal and external audits as needed Our Ideal Candidate Will Have 5+ years of Treasury experience, preferably within liquidity management, finance risk management and process improvements Strong problem-solving skills. You enjoy “rolling up your sleeves” to dive into details of a complex problem to come up with scalable solutions Experience building processes and leveraging systems to scale treasury operations Strong communication skills to build cross functional relationships Fast learner, with exceptional attention to detail, and ability to multi-task and navigate a fast-paced environment with tight deadlines and flexibility with changing requirements Nice To Haves Strong knowledge of payments industry Knowledge of regulations that pertain to the payments and financial services industry Experience with SQL, R, or equivalent In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team Stripe’s Revenue and Finance Automation (RFA) suite gives businesses power over the entire life cycle of their cash flow. By coordinating billing, tax, accounting, and data services in one modern stack, the RFA suite eliminates inefficiencies of legacy finance tools and supports revenue growth. While the internet has been a boon to productivity, the gains have been uneven. Common financial processes like billing, tax, and month-end book closing are still painfully inefficient and manual. They’re also typically spread across a dozen or more software tools. The result: one-third of finance leaders reopen their books at least once a quarter because of accounting errors, and half spend 10 hours a month manually correcting discrepancies. Stripe’s RFA suite relieves those burdens by equipping finance leaders with revenue management tools that are as sophisticated as the businesses they run. The suite automates manual work and improves accuracy across the cash flow life cycle, from payments and billing to tax, reporting, and accounting. Our portfolio is growing rapidly and we are expanding our RFA suite to serve the diverse spectrum of Stripe’s users, from brand new startups to public companies. Simultaneously we are investing in foundations for an extensible platform solution, including integrations with external systems that will let us scale our reach and capabilities by orders of magnitude over the next few years. What you’ll do At Stripe, Product Managers help build innovative payments products for our customers. We're seeking an experienced Product Manager to join our team and help develop a suite of products aimed at streamlining complex back-office operations. Our goal is to offer AI-enabled tools that help finance and accounting teams in reducing manual work and ensuring their books are always up-to-date. In this role, you'll work towards our vision of automating routine accounting tasks while providing timely financial insights to support strategic decision-making. You’d be joining a team of experienced PMs who have a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world. This role will provide the opportunity to lead the strategy and roadmap for one of Stripe’s strategic products and shape the future of revenue automation. Responsibilities On a day-to-day basis, you will divide your time between external meetings with customers and internal discussions with your engineering, design, marketing, analytics, sales, and product counterparts. Identify the most important problems to solve, develop product solutions, define the GTM strategy, and collaborate with engineering and design to scope the work. Articulate the product vision, develop annual and quarterly roadmap, and collaborate with other business functions to successfully deliver these solutions to our users. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 7+ years of relevant product management or product-adjacent experience, with a proven track record of building complex, high impact products in the B2B or B2C space Experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale. Strong product sense: Ability to understand user needs in-depth, develop a compelling product strategy, and create delightful experiences that solve user problems and drive success. Strong communication skills: Ability to synthesize complex discussions, write succinctly, and present to senior stakeholders both within and outside Stripe. Ability to thrive in a dynamic, fast-paced environment with significant autonomy and responsibility. Strong business acumen and comfort with complex ecosystems and platform-level challenges. Past experience mentoring and investing in the development of Product Managers. Preferred Qualifications Experience working on financial automation/FinTech products If you meet the minimum requirements, we encourage you to apply. Preferred qualifications are beneficial but not mandatory. In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you’ll do Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that focus on Anti-Money Laundering (AML) investigations. This team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in financial crimes and mitigate risks. The Operations Manager, AML will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep expertise in financial crimes investigations and research techniques, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates Guide your team in completing AML investigations, reviews and identifying money laundering, terrorism financing, and/ or sanction risks Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team members’ performance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements At least 8+ years of direct people management experience Experience with payments, risk, compliance, and/or financial services industry operations Expertise in AML regulations and best practices Excellent written and verbal communication skills in English An ability to partner effectively with internal globally distributed stakeholders Strong operational background including new process launches and service delivery Passion for process improvement and innovation Preferred Qualifications Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening) Experience in building and scaling new teams from zero Experience operating in a high growth technology company In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team As a platform company powering businesses all over the world, Stripe processes payments, runs marketplaces, detects fraud, helps entrepreneurs start an internet business from anywhere in the world, builds world-class APIs, and more. As we aspire to be the world's financial infrastructure, we have to internally create a finance infrastructure that can scale to our aspirations. The FinSys team owns one of Stripe’s internal financial infrastructure that enables us to operate our global business efficiently. We own the tools that help generate financial statements, manage finance operations, enable our F&S team partner with the broader business and so on. This role will partner with the Finance team stakeholders to support features of our financial systems that include Oracle Fusion Cloud Applications, Anaplan and many other tools, automate finance processes and maintain our financial Applications. What you’ll do Work on Finance Systems including Oracle Financials Cloud Applications and Anaplan Maintain Oracle Cloud Applications, including - Change management User security Product configuration, including controls Data protection & integrity Reports management Patch Upgrades Monitor scheduled jobs Data sync between Oracle cloud applications Partner with Accounting & Finance teams and support critical Month / Quarter End close Support new modules or features implemented by Project team Create and maintain standards, procedures, and documentation related to areas of responsibility Participate in system audits and perform testing for disaster recovery or SOX controls Administer access to Systems within approved IT security policies, guidelines, and standards Automate manual finance processes Who you are Bachelor's Degree or an Associate Degree with 6-8 years of work experience. 5+ years of Oracle Financial Applications (EBusiness Suite / Fusion) experience as a techno functional resource Knowledge of finance operational processes, particularly period close & audit functions Experience in all phases of delivery lifecycle Excellent Communication, Interpersonal, Analytical skills and strong team collaboration Critical thinking, analysis, and a curiosity to dig deeper into requests to determine needs Proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions Able to independently manage and prioritize workload and projects Minimum Requirements Hands-on Experience with Oracle Fusion Cloud Applications Experience with Oracle Account Reconciliation Cloud (ARCS), Financial Close and Consolidation (FCCS) Experience working with FAH (Fusion Accounting Hub) module Experience with reporting using OTBI & Finance Reporting Studio in Oracle Fusion Cloud environment Data literacy & some w product integration In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Regulatory And Compliance Engineering organization is composed of multiple teams that ensure Stripe has the best-in-class automated frameworks for meeting our external financial regulatory obligations while raising the bar for internal financial data compliance processes. We deliver accurate, timely, and reliable reporting based on robust, immutable, and trustworthy data sources. Working closely with our business partners and regulatory experts, we build data pipelines and reporting capabilities to respond to a highly complex and ever changing regulatory environment while maintaining the trust and confidence of regulators. In addition to that, our Engineers operate Stripe’s ledger, which is the authoritative source of record for all money movement at Stripe. What you’ll do Responsibilities Collaborate across the company, including engineering, accounting, financial partnerships and product teams, to analyze and respond to regulatory reporting, tax and accounting requirements by combining data from multiple upstream data sources. Build simple, usable dashboards to facilitate the delivery of reports for our regulatory reporting partners as well as communicate clear data to internal stakeholders. Interface with Stripe’s partners across the world to drive alignment between their products and how Stripe uses them, and hold Stripe’s partners accountable to resolve day-to-day operational breakages. Independently scope systematic ways to automate manual processes and drive cross-functional initiatives to successful conclusions. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 3+ years of experience in a Data Analytics, Technical Operations, Business Intelligence or similar role Proficiency with Advanced SQL and have experience building data pipelines / ETL processes. Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges. Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders (including external financial partners and vendors). Have strong analytical skills to investigate, prioritize, and identify the root cause of issues. Experience working across multiple teams and organizations to drive fundamental change and improving processes. Preferred Qualifications Experience working with regulatory or compliance reporting Experience with accounting / double-entry ledger principles Experience with distributed data frameworks like Hadoop and Spark to write and debug data pipelines. Good understanding of development processes and best practices like engineering standards, code reviews, and testing. In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do In this role, you will be a Quality Auditor for the Legal team and you will mainly be responsible for auditing a specific set of cases, reporting the details to the respective stakeholder, and generating process improvement insights. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, possess a deep expertise in the respective program, have a good understanding of sampling techniques and Deep-dive skills. Responsibilities Develop, research, plan, and conduct quality audits/reviews in accordance with applicable policies and procedures Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken Support functional coaching for new & existing credit risk operations associates, wherever applicable Maintain clear and organized documentation in relation to how Quality Assurance is structured, including sampling logic and coverage of the QA oversight Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements Minimum 1-5 years of experience in user support (legal) programs. Ability to manage multiple projects simultaneously with minimal supervision Excellent analytical and communication skills Familiarity working in a fast-moving fintech environment Preferred Qualifications Preferably, should have quality certification in lean sigma, six sigma etc. Preferably proficient in SQL, adept at data visualization and storytelling with data In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do You will act in a player-coach capacity and will be accountable for supporting Technical operations associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of Tech Ops Payments Analysts. Responsibilities Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders Utilize data as a core tool for guiding people management strategies and optimizing team productivity Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making Manage capacity and scheduling, dividing and assigning work between team members. Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues. Ensure your team has strong data analysis and Technical skills needed to be successful in their role. Setting clear goals and expectations for individual and team performance. Foster a culture of continuous improvement to refine team processes and procedures. Support recruitment and hiring initiatives. Coach and mentor individuals to meet career via structured career development conversations. Provide continuous performance feedback and facilitate periodic formal performance reviews. Drive and own initiatives that make the team a warm and welcoming place to work. Keep the team engaged and motivated towards their work. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements At least 2 + years experience leading technical operations teams Strong SQL and Data Analysis Skills Strong Ownership mindset and ability to get the team unblocked with internal/external help Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others. Ability to motivate the team and keep them engaged in an otherwise structured process Proven ability to be subject matter expert in the relevant line of business Preferred Qualifications Previous experience in a team lead or people management role Prior experience in Reconciliation and operations data analysis In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe. What you’ll do We are seeking a Monetization Services Analyst to join our growing team. This person will focus on enhancing the user experience by developing efficient and timely billing mechanisms for custom contracted accounts. This individual will also work on improving the design and management of Accounts Receivable (AR) workflows by collaborating with several cross-functional partners including Accounting, Finance, Tax, Seller Systems, and Engineering. Responsibilities Manage customer accounts by tracking their status, reporting outstanding balances, and prioritizing collection activities. Pursue overdue accounts through demand letters, outbound calls to delinquent customers Ensures compliance with credit and collections regulations and adherence to best practices Develop and manage efficient billing and collection processes for complex user agreements and new business operations. Collaborate with various internal teams such as Commerce Systems, Global Deal Management, Legal, Sales Ops, Internal Audit, Go-To-Market, Engineering, Tax, and Accounting teams to implement innovative commercial structures and adapt to changing business needs. Partner with account managers to resolve user inquiries related to invoice disputes, tax disputes, billing, and collections. Act as a customer advocate by providing feedback and insights to internal teams—including Sales, Product Management, Engineering, Support, and Legal—on ways to improve and innovate the Stripe user experience. Help identify, build, and implement ongoing process improvements to enhance overall operations. Minimum Requirements 5+ years experience in a client-facing role, preferably in AR Collections, customer success, consulting, financial services, account management, or sales, with a focus on technical products. A proven track record of leading technical discussions and persuading others to take action based on the value of proposed solutions. A detail-oriented mindset while being able to see the broader impact of aggregated transactions. Strong analytical skills with the ability to navigate data and collaborate with others to find answers. A background in operational excellence, including strong organizational and time management skills. The ability to work effectively with a diverse range of individuals, both internally and externally, including collaboration with sales and service peers. A proactive and flexible mindset that enables success in a dynamic, fast-paced environment where change is a constant. Preferred Qualifications Strong ability to analyze processes (and associated data) to understand impact on customers and financial outcomes. Proficient in SQL, with professional experience in GSuite/GSheets, especially handling large datasets. Experience or knowledge of the payments industry. Demonstrated experience in project management and consulting, with an ability to collaborate effectively across teams. A genuine passion for learning and solving problems through infrastructure and automation. A proactive mindset with a willingness to challenge assumptions and think creatively. In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! Responsibilities Work with merchants, from successful venture-backed startups to well established institutions Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses Own various operational processes that the team performs such as risk user experience reviews and handling urgent risk-related escalations from internals or Financial Partners, whilst upholding a strong commitment to process excellence and clear documentation Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership Utilize analytics to optimize strategies which can be enforced across Stripes portfolio Maintain regular communication with our cross-functional stakeholders, setting up recurring business meetings as necessary Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements Uplevel the internal understanding of Stripe’s real-world impact on users, and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rates Build scalable solutions across Stripe to ensure Risk support best practices and standards are successfully implemented throughout the user experience Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Risk UX Participate in monthly, quarterly, and annual business reviews for the Risk UX Operations team Who you are We are looking for someone passionate about improving the risk user experience, the payments ecosystem, educating other Stripes in a complex area of risk, naturally curious and has a strong desire to challenge the status quo. This person will work alongside a global team of risk analysts and strategists and build cross functional partnerships with operations, engineering, sales, treasury, vendor management teams and more! The right candidate for this role will have a minimum of two years experience in user experience related projects and who has successfully worked on establishing and improving operational processes and user facing workflows. You will be on the front lines, handling sensitive, complex user-facing issues. You’ll leverage learnings from these user interactions to build at-scale, proactive, users-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making. Minimum Requirements 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space Strong communication skills and can explain highly technical topics to technical and non-technical audiences The ability and desire to challenge the status quo and work in a deeply ambiguous space Experience using data to propose creative solutions to both tactical and strategic problems Creativity when solving problems from a customer perspective and is pragmatic when solving them Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them Experience analyzing user feedback patterns and use these insights to drive process and product improvements Experience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability Experience in SQL/Redshift Project/Program Management experience You possess experience in risk analysis, investigations or risk operations You have excellent English communication skills, both written and verbally You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners Flexible for weekend shifts as needed Preferred Qualifications Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk Knowledge of risk schemes, risk prevention methods, and risk detection tools Prior risk experience across multiple industries/verticals Experience in a high growth technology company Experience working from a queue In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do In this role, you will be a Quality Auditor for the Legal team and you will mainly be responsible for auditing a specific set of cases, reporting the details to the respective stakeholder, and generating process improvement insights. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, possess a deep expertise in the respective program, have a good understanding of sampling techniques and Deep-dive skills. Responsibilities Develop, research, plan, and conduct quality audits/reviews in accordance with applicable policies and procedures Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken Support functional coaching for new & existing credit risk operations associates, wherever applicable Maintain clear and organized documentation in relation to how Quality Assurance is structured, including sampling logic and coverage of the QA oversight Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements Minimum 1-5 years of experience in user support (legal) programs. Ability to manage multiple projects simultaneously with minimal supervision Excellent analytical and communication skills Familiarity working in a fast-moving fintech environment Preferred Qualifications Preferably, should have quality certification in lean sigma, six sigma etc. Preferably proficient in SQL, adept at data visualization and storytelling with data In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. Stripe is growing quickly and along with that, so are its operational requirements. Stripe Delivery Centers (SDC) are a brand new initiative to accelerate and expand Stripe’s operational capabilities via the creation of centralized hubs or centers of operational excellence. SDC will be staffed with Stripes, not vendors - we want Stripes at SDC to have the same level of tools and systems access as Stripes in other locations. About The Team Stripe is investing in building out its Production Design team to reach users across the globe. Ad Design: We design comprehensive ad campaigns tailored for various platforms, ensuring that every visual element aligns with our marketing goals and engages our audience effectively. We localize our content to meet the unique cultural and linguistic needs of different regions. This team will be responsible for adapting our visuals to effectively present our message in local languages. Graphic Design for Presentations: In addition to our work in advertising and web content, we also produce high-quality graphic designs for presentations aimed at large users and executive audiences. Our designs enhance the clarity and impact of our messages, making complex information accessible and engaging. Whether it's a pitch to clients or a strategy meeting with executives, we provide visually compelling presentations that communicate our ideas confidently and effectively. What you’ll do You will be joining our Stripe Production Design team, focusing on creating motion design work that brings Stripe's brand and marketing initiatives to life across various digital channels. Responsibilities Create high-quality motion graphics for social media content, digital advertising, and marketing campaigns Produce and animate brand-consistent motion assets that align with Stripe's visual identity Support larger marketing initiatives while independently managing smaller motion design projects Collaborate with Marketing and Brand Studio teams to deliver compelling animated content Maintain consistent motion design standards across various digital formats and specifications Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 3-5 years of motion design experience, with a focus on social media and digital advertising Expert proficiency in Adobe After Effects and working knowledge of the Adobe Creative Suite Proficient at navigating and using Figma Strong portfolio demonstrating high-quality motion design work for digital channels Experience in creating short-form animated content for marketing purposes Ability to manage multiple projects while maintaining attention to detail and meeting deadlines Strong understanding of animation principles and current motion design trends Preferred Qualifications Background in creating motion work for tech or financial brands Understanding of social media marketing and digital advertising specifications Ability to translate static designs into compelling motion pieces Experience working in fast-paced, collaborative creative environments Strong organizational skills and ability to prioritize multiple projects effectively Experience with 3D programs is a plus (Cinema 4D, Houdini, Blender, etc) In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Show more Show less
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