Job
Description
We are looking for a seasoned Community Manager with 2–5 years of experience to oversee and strengthen our online and offline community engagement initiatives. Key Responsibilities: Community Engagement & Relationship Building Actively engage with community members through various platforms (social media, forums, blogs, newsletters). Serve as the main point of contact for community inquiries, feedback, and discussions. Build and nurture relationships with brand advocates, influencers, and key stakeholders. Content Strategy & Management Develop and execute a robust content strategy tailored to community needs. Create, curate, and publish engaging content, such as blog posts, FAQs, social media updates, and newsletters. Ensure consistency in messaging, tone, and brand voice across all community channels. Campaigns, Events, & Initiatives Organize and manage community-focused events, including webinars, AMAs, and social media campaigns. Drive participation in contests, challenges, and special initiatives to boost engagement and visibility. Collaborate with the marketing team to align community efforts with broader campaigns. Moderation & Conflict Resolution Monitor community interactions to ensure compliance with guidelines and maintain a safe, respectful environment Address conflicts, disputes, or negative sentiment diplomatically and professionally. Proactively identify and mitigate potential risks to community health. Analytics & Reporting Track community metrics (growth, engagement, sentiment, and retention) using analytics tools. Prepare detailed reports on community performance, highlighting trends, successes, and improvement areas. Leverage data insights to refine engagement strategies and set measurable goals. Collaboration & Feedback Loop Work closely with cross-functional teams (product, support) to integrate community insights into business strategies. Advocate for community needs and feedback during internal discussions. Qualifications Required Experience: Minimum 2–5 years of experience in community management, social media strategy, or a related field. Proven success in building and scaling online communities across multiple platforms. Core Skills: Exceptional communication and interpersonal skills, with the ability to connect with diverse audiences. Proficiency in community management tools (e.g., Discord, Slack, Facebook Groups), social media platforms, and analytics software. Strong writing and editing skills for crafting compelling and engaging content. Conflict resolution and problem-solving skills to handle sensitive situations diplomatically. Technical Skills: Familiarity with analytics tools (e.g., Google Analytics, Sprout Social). Experience with email marketing tools (e.g., Mailchimp) and community management platforms. Basic understanding of SEO and digital marketing principles is a plus. Education: Bachelor’s degree in Marketing, Communications, Public Relations, or a related field is preferred but not required. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Work Location: In person
