62 Collections Management Jobs - Page 2

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Key responsibilities: Follow-up on Outstanding Payments: Contact customers via calls, emails, or visits to recover pending dues and ensure timely payments. Reconciliation of account statements: Reconcile outstanding customer balances and resolve discrepancies. Negotiate and Resolve Issues: Discuss payment plans, resolve billing disputes, and maintain a customer-friendly yet firm approach. Escalation of High Risk Accounts: Escalate high-risk accounts to the Collection Manager for further action. Maintain Accurate Records: Update customer interactions, payment status, and generate regular reports on collection progress. Ensure Compliance: Adhere to company policies and legal guidelines while maintaining confidentiality and professionalism.

Position Summary & Key Areas of Responsibility Incumbent reports to the department manager and is responsible for execution of credit/collections processing to ensure accurate and timely management of the credit practices within the companys accounting function. Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers Confer with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances. Resolve issues quickly to prevent further aging of delinquent balances. Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection. Record information about financial status of customer and documents status of collection efforts. Keep sales representatives aware of account status and problems. Answer incoming calls, provides invoices to customers, sorts and files correspondence. Can maintain the collection calls with multiple stakeholders (customer, sales, management etc.) Must be process oriented and should know the collection processes and scenarios Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks, actions that needs to be taken. Proven track of good and stable performance (internal candidates). Ability to support manager in process related actions or analysis Skills and Qualifications needed to be successful in this role: Bachelors degree in business or related field Over two years experience as a credit/collection specialist; or any equivalent Combination of acceptable training, education, and experience Must possess effective written and verbal communications skills. Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position. Especially Excel skills related to reporting (formulas, pivot tables etc.) Basic accounting skills required. Fluent in English, both written and spoken Customer oriented Strong work Ethic Willingness to work during regular shifts between 11:00 - 22:00 Preferred Qualifications: Associates degree or technical or equivalent preferred.

Position description: PURPOSE : Responsible for the routine activities and operations for the assigned members of the Hub with key focus on maximizing customer satisfaction while upholding the Service Brand. Act as first point of Contact for all member requirements, concerns, servicing and billing. Influence member retention and expansion by member customer delight through various touch-points. Key person to deliver on ground member experience and facilitate allied activities like facilitate customization activities, onboarding or offboarding of members, member engagement activities. KEY STAKEHOLDER NETWORK (Internal and external) : Internal: Facilities Team, Finance, Legal, Marketing, Sales, Community Team, Set-up, Technology Infrastructure External: Member Customers (Can be 91S team based out of Hub too), Walk-in leads, Vendors (Events/Facilities) MINIMUM REQUIREMENTS (Requirements to fit into this role) : Education Guidelines: Bachelor's Degree in Hotel, Hospitality or Events Management Experience Guidelines: 0-2 Years preferably in a B2C Service Oriented organization Knowledge & Skills: A. Technical Financial Acumen (Basic Revenue/GST compliance/Collections/Invoicing etc.) Event Management Customer Relationship Management IT Infrastructure Basics B. Behavioral Customer Orientation Collaboration Stakeholder Management Problem Solving Organizing & Planning Communication Skills (Interpersonal Relationship) AREAS OF RESPONSIBILITY: A. Strategic & Planning Responsibilities Plan events calendar in collaboration with Community Team and identify events in various categories (Learning/Unwinds/Awareness etc.). Conduct activities in line with the events calendar, encourage participation and measure feedback from members. Maintain healthy relationships with the members and identify any churn risks or expansion opportunities proactively. Create awareness about the shared resources available in the Company and foster the culture of working in a shared space. Execute core activities pertaining to enhancing NPS & measuring customer satisfaction levels on all service offerings & amenities. Track the NPS scores from their respective PoCs & provide inputs to respective stakeholder basis assessment results to improve on key metrics for assigned Hub. Formulate plans to seamlessly conduct onboarding activities, hub-tours, and meet operational & tactical requirements of hubs in line with the SOPs/Service Brand guidelines. Follow the Onboarding process as per the laid down SOPs to provide a delightful member experience. B. Financial & Control Responsibilities Accountable for maintaining contract agreements, timely invoicing of the members & collection of payments on products & services offered for all members in the assigned hub. Outline and share audit agreements, invoicing reports, quarterly event calendar & execution of monthly event/ activity, conduct gap analysis and suggest corrective actions or highlight red flags if any to concerned stakeholders. C. Functional Responsibilities Responsible for overall compliance in standards and execution as directed by Finance & Legal teams w.r.t contracts management & implementation for assigned hub. Directly accountable for exceptional hub tours for all walk-ins and on-boarding for all members for the assigned Hub. Execute initiatives & methodologies to drive operational excellence for assigned hub to manage working capital & derive cost efficiencies while managing optimum quality standards as directed by immediate supervisors. Responsible for delivery of products & services for all members as per agreement for respective hubs. Lead operations & delivery of events for assigned hub as directed by Community teams. Execute all learning programs & workshops as directed by community team for the assigned Hub. D. People Responsibilities Develop self capabilities to manage complex member relationships, understand business context. Ensure adequate training of self to manage customers & stakeholders in line with the service brand guidelines. Primary Responsibilities: Community Management

Processing & generating leads for Micro LAP & Micro Housing finance by accessing their income through personal discussion & field Visit. Track and Ensure Repayments of the Loan disbursed Lead generation & conversion for existing micro finance members who require MICRO LAP or MICRO Housing Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner Sourcing & Completion of Loan document application form filling and follow-up to be done till disbursement stage Skills Post-conflict Highest Education Other Qualification Type Working Language Tamil

1Arresting Flow forward from Current month NPA 2Contact recording updation 3To ensure collection of over due charges 4Timely collection and deposition of payment 5.Manage collections of overdue loans from customers at branch level. 6.Conduct regular field visits for payment follow-ups. 7. Maintain MIS, collection records, and escalate delinquent cases. 8.Coordinate with third-party collection agencies. 9.Ensure compliance with collection and regulatory norms. 10.Requirements: Graduate with 1-3 years in collections. 11.Strong interpersonal and negotiation skills. 12.Proficiency in local language. 13.Ability to work independently and on-field. Skills Highest Education Bachelor of Arts Working Language English

Key Responsibilities: Drive micro mortgage product sales at branch level. Manage channel relationships and DSA networks. Ensure credit compliance and documentation accuracy. Monitor disbursements and maintain portfolio health. Achieve business targets and reduce NPAs. Requirements: Graduate/MBA with 4-7 years in affordable housing or micro mortgage sales. Strong understanding of mortgage products and rural markets. Good communication and team management skills. Proficient in loan origination and field operations. Skills Sales Highest Education Bachelor of Commerce Working Language Tamil Location - Kumbakonam,Mannargudi,Tanjore,Thanjavur

This is a full-time hybrid role for a Collections Manager located in Kurnool with the flexibility for some work from home. The Collections Manager will be responsible for overseeing the day-to-day collections operations, managing the collections team, developing strategies to improve payment collections, and ensuring compliance with payment regulations. Qualifications Strong analytical and problem-solving skills Excellent communication and interpersonal skills Experience in managing collections operations Knowledge of payment regulations and compliance Ability to work independently and collaboratively Bachelor's degree in Finance, Business Administration, or related field Experience in the mobile or fintech industry is a plus

We are seeking a diligent and results-driven Collections Specialist to join our team and play a critical role in managing outstanding accounts and ensuring customer satisfaction. As a Collections Specialist, you will be responsible for generating and managing in-house leads from business owners, interfacing them to assess their financing needs, and guiding them through the financing process. You will handle documentation, coordinate with internal teams, and resolve customer queries efficiently. A key part of your role will involve conducting rigorous follow-ups, managing renewals, and addressing collection-related issues to ensure timely repayment and increase collections. Required Skills and Qualifications: Proven experience in a similar role within the financial services or collections industry. Strong understanding of collections processes and strategies. Excellent communication, negotiation, and interpersonal skills. Ability to handle high call volumes and manage multiple tasks simultaneously Strong problem-solving skills and the ability to think critically. High level of accuracy and attention to detail. Ability to work independently and as part of a team. Strong organizational and time management skills. Ability to meet deadlines consistently. Must Have US market exposure, debt collections for credit cards/ commercial loans/ business loans Notes 5 days working from office, cab facility available for pick and drop

To strengthen the Collection Organization by building capability and bringing in more focus on each of the portfolio segments and thereby reduce delinquencies and losses and improving recovery, process adherence and controls. Manager daily/weekly/monthly collection operations with optimum productivity and performance. Maintain cost of collections/cost per account with the given budget. Building/Reviewing and execution of collection strategy for the assigned portfolio. Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines whilst at the same time ensuring proper adoption by the Recovery team members Adopt proper records management principle as defined by the bank in terms of upkeep and filing of documentation Develop good rapport and liaison with other departments (OPC, Credit Card dept, Finance, IT, Legal, Credit Admins etc...) relative to any recovery process or activity Assist and participate in Internal and External audit reviews and contribute to management responses Provide management on regular basis trend analysis of the portfolio and recommend credit measures to be applied Conduct Regular meetings with legal administrators/ receivership managers to ensure cases are closed within reasonable period of time. Drive the team relentlessly to deliver as per agreed business objective and beyond Essential- Minimum 5 years of experience of managing retail collection operations in Digital lending, collections, especially small or micro ticket size for NTC, Sub-prime, Millennial Generation, income generations, self-employed, young salary. The candidate should have the experience of managing large/diverse teams, spread across multiple regions/locations. Building and execution of collection strategy, driving process/strategic changes. Skill Attribute Should be conversant with Microsoft Excel and PowerPoint. Excellent command of language and presentation skills. Basic knowledge of banking norms and products

- You will set up the overall strategy, establish priorities, and manage a team of analysts while supporting hands-on tactical activities as necessary to achieve the Company's goals. Your focus is to establish processes and systems to help MPOWER's borrowers achieve their potential, thereby ensuring that they are able to repay their loans. Key strategic initiatives include: - Formulating collections strategies that are effective in helping borrowers through periods of financial hardship - Building programs and resources to support borrowers with respect to career success and financial literacy - Establishing and managing relationships with partners to provide services that are beneficial to the career and financial success of our customers - Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning. THE QUALIFICATIONS : - Undergraduate degree, with Masters or higher preferred - 10 years experience with progressively increased responsibility (preferably in Financial Services), with at least five years in a management/leadership role - Experience and expertise with consumer credit performance - Proven ability using quantitative data-driven analyses to deliver improved business performance - Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences - A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites! - In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

Qualification: Min Bachelor Degree or CA Intermediate Shift Timing: 11:30 am to 9:30 pm (Mon to Sat) Skills & Requirement: Proficiency in Xero and QuickBooks is mandatory. Fluent English Speaking is Mandatory. Strong written and verbal communication skills to interact with clients and management effectively. Advanced MS Excel skills including Vlookups and pivot tables Ability to manage multiple clients and projects simultaneously, ensuring deadlines are met Detailed knowledge of VAT (UK) Roles & Responsibilities: Manage day-to-day bookkeeping tasks including recording transactions, bank reconciliations, and maintaining general ledgers. Process and manage clients accounts payable/receivable, ensuring accuracy and timely payments/collections. Prepare monthly, quarterly, and annual financial statements, including balance sheets, profit & loss statements, and cash flow statements. Reconcile bank accounts, credit card accounts, and ensure accurate reflection of all transactions. Assist in the preparation of tax returns and ensure compliance with local tax regulations in the UK . Stay updated with changes in tax laws. Handle month-end and year-end closing procedures, ensuring timely and accurate reporting. Generate financial reports, perform variance analysis, and provide insights on financial performance to management. Assist in preparing documentation and financial records for external audits, ensuring compliance with accounting standards. Suggest improvements in accounting processes to improve efficiency and accuracy.

Role Summary: In the Premium Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client invoicing, account reconciliation and collections. This role requires analyzing client data to reconcile and resolve discrepancies. Responsibilities/Core functions: Manage assigned portfolio of complex client accounts Perform tasks related to collections processes and procedures Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed. Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable Facilitate conference calls or meetings with internal and external parties Extensive research related to member eligibility and rate variances Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process Build effective relationships with internal and external partners Handle special billing or report requests Analyze client data utilizing various reports and resources Prepare and distribute Schedule A & C tax forms Coordinate various activities to ensure compliance with tax regulations Competencies: Action Oriented Customer Focus Cross-Cultural Sensitivity Client/Peer Relationships Drive for Results Learning on the Fly Organizing Perseverance Priority Setting Problem Solving Time Management Qualifications/Requirements: Previous work experience in a fast-paced business environment Accounts Receivable experience a plus High School degree required; bachelors degree preferred High level of initiative and leadership skills Ability to handle complex, difficult or escalated issues highly preferred Excellent organizational aptitude and high attention to detail Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred Team player with effective verbal and written communication skills highly preferred Strong analytical and problem-solving skills highly preferred Ability to multitask and prioritize workload Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred

COLLECTION PROCESS FOR BANKING AND NBFC. Responsibilities: Customer Contact: Make outbound calls to customers with overdue payments. Clearly communicate the outstanding balance and payment due date. Explain the consequences of non-payment and the importance of timely settlements. Answer customer inquiries regarding their accounts and payment options. Maintain accurate records of all customer interactions. Payment Negotiation: Negotiate payment plans and settlements with customers. Explain various payment options and assist customers in choosing the most suitable method. Follow established guidelines for payment arrangements and discounts. Document all agreed-upon payment arrangements. Follow-Up and Escalation: Conduct follow-up calls to ensure customers adhere to agreed-upon payment plans. Escalate unresolved cases to the Collections Supervisor/Manager as needed. Provide timely updates on the status of collection efforts. Maintain a proper follow up system to ensure maximum collection. Compliance and Documentation: Adhere to all banking and NBFC regulations and company policies. Maintain confidentiality of customer financial information. Ensure accurate and complete documentation of all collection activities. Utilize CRM software to document all interactions.

- You will set up the overall strategy, establish priorities, and manage a team of analysts while supporting hands-on tactical activities as necessary to achieve the Company's goals. Your focus is to establish processes and systems to help MPOWER's borrowers achieve their potential, thereby ensuring that they are able to repay their loans. Key strategic initiatives include: - Formulating collections strategies that are effective in helping borrowers through periods of financial hardship - Building programs and resources to support borrowers with respect to career success and financial literacy - Establishing and managing relationships with partners to provide services that are beneficial to the career and financial success of our customers - Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning. THE QUALIFICATIONS : - Undergraduate degree, with Masters or higher preferred - 10 years experience with progressively increased responsibility (preferably in Financial Services), with at least five years in a management/leadership role - Experience and expertise with consumer credit performance - Proven ability using quantitative data-driven analyses to deliver improved business performance - Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences - A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites! - In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.