121 Collections Management Jobs - Page 2

You should possess a Post Graduate or Graduate degree in any discipline to be eligible for this role.,

The Sales & Collections Head leads business growth through strategic sales and collections, demanding expertise in financial products, customer behavior, and recovery in retail lending, with strong leadership and large team management experience.

Collections Management Manage and oversee the end-to-end credit control process, ensuring timely collections and minimizing overdue accounts. Monitor customer accounts and follow up on outstanding invoices via calls, emails, and escalation procedures. Maintain accurate records of collections activities and customer interactions. Timely reminder letters to the customers Dispute Resolution & Stakeholder Management Investigate and resolve billing disputes, deductions, and payment discrepancies. Liaise with internal teams (finance, sales, operations) to ensure smooth resolution of customer issues. Negotiate payment plans with customers when necessary, ensuring compliance with company policies. Reporting & Compliance Prepare daily, weekly and monthly reports on accounts receivable (AR) performance, Key Requirements: Education & Experience: Bachelor s degree in Finance, Accounting, Business Administration, or a related field. 2+ years of experience in collections over calls, preferably in a BPO/shared services environment who has managed US based clients. Skills & Competencies: Excellent communication and negotiation skills. Ability to work under pressure, meet deadlines, and manage multiple priorities. Detail-oriented with strong problem-solving skills.

As a Credit & Collection Manager, you will be responsible for managing the overall Credit and Collections function for our Client. This includes overseeing staff management of offshore resources and maintaining customer master data. Your key duties will involve resolving disputed and aged balances in a timely manner, supporting the legal team on bankruptcy claims and filings, and interacting with other internal departments to ensure the highest level of customer service. You will be expected to run month-end aging reports for finance and provide advice on the allowance for doubtful account reserves needed. In addition to these responsibilities, you may be required to take on any additional duties as requested by the leadership team. It is essential that you have experience working with overseas clients, particularly in the US and UK markets, and have a minimum of 10 people team handling experience. If you believe you have the necessary skills and experience for this role, please share your CV at vipul.singh@kwglobal.com. We look forward to potentially welcoming you to our team.,

Genpact is a global professional services and solutions firm with 125,000+ employees across 30+ countries. We are driven by curiosity, agility, and the commitment to create lasting value for clients. Our purpose is the relentless pursuit of a world that works better for people by serving and transforming leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Associate - Cash Application. We are looking for professionals with OTC experience who have worked on SAP ERP, preferably in collections management. The ideal candidate should have a good understanding of the upstream and downstream processes of Collection/Exceptions. **Responsibilities:** - Respond to email/phone queries related to disputed cases. - Research and analyze disputes/deductions in ERP. - Follow up with various departments to obtain supporting documents/information for dispute/deductions/resolution. - Identify opportunities and recommend solutions for process and automation improvements. - Provide daily reporting of individual portfolios to track and monitor past dues and pending items. - Implement strategies to reduce turnaround time on research and issue resolution to expedite all cases and avoid adverse customer impact. - Collaborate with team members to process any ad hoc requests promptly. - Deliver quality customer service by researching and responding to all internal and external partner inquiries quickly, effectively, and professionally. - Escalate problems to senior staff members or management as necessary. **Qualifications:** **Minimum Qualifications:** - B.Com degree. - Freshers are eligible. - Excellent English interpersonal skills. **Preferred Experience:** - Prior cash application experience. - Proficiency in MS Excel. **Location:** India-Jaipur **Schedule:** Full-time **Education Level:** Bachelor's/Graduation/Equivalent **Job Posting Date:** July 11, 2024, 9:21:23 AM **Unposting Date:** September 9, 2024, 1:29:00 PM **Master Skills List:** Operations **Job Category:** Full Time,

The role of Collections Manager at SAVE FINANCE in New Delhi is a full-time on-site position where you will be responsible for overseeing the collections process. Your main duties will include managing a team of collectors, developing strategies to enhance collection efforts, and ensuring the timely and effective recovery of outstanding debts. To excel in this role, you should possess strong negotiation and communication skills, along with experience in credit and collections management. Knowledge of relevant laws and regulations is essential, as well as the ability to analyze data and generate reports using financial software and tools. Leadership and team management skills are also crucial for success in this position. Ideally, you should hold a Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Any relevant certifications, such as Certified Credit and Collection Manager, would be considered a strong advantage. If you are looking for a challenging opportunity to showcase your expertise in collections management and lead a team towards achieving collection targets, this role could be the perfect fit for you at SAVE FINANCE.,

You will be responsible for handling collections in the assigned area and achieving collection targets based on parameters such as resolution, flows, credit cost, and roll rates (depending on the bucket). It is essential to keep NPA's within the assigned budget and actively work towards minimizing them. Asset verifications and possessions must be conducted as per SARFESI/Section 9 process through court receivers. Your role will involve tracking and controlling delinquency in the area (Bucket & DPD wise) with a focus on nonstarters. Customer satisfaction is paramount, and you are expected to ensure quick resolution of customer issues within the specified TAT. Building relationships with key clients is crucial to ensure timely collections and monitoring defaulting customers by following up regularly with critical/complex customers to identify reasons for defaulting. Representing the organization in front of legal/statutory bodies may be required by the legal team, ensuring adherence to legal guidelines by the collection team. You will need to ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on delinquent portfolios. Initiating detailed account-level reviews of high ticket accounts is also part of your responsibilities. Compliance with all Audit/Regulatory bodies, as well as company policies and procedures, is necessary. The ideal candidate for this role should have a Post Graduate/Graduate degree in any discipline.,

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of a Management Trainee, Collections We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Respond to email /phone queries related to disputed invoice Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and supervise the past dues Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a phenomenal teammate to process any Adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly. Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you Minimum qualifications Any Graduate Strong Communication Skills (verbal and written) High Energy level Preferred qualifications Good customer handling skills Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

The role you are applying for is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Your core responsibilities will include managing the assigned portfolio to achieve expected resolution, updating trail/feedback in the system and reporting to respective stakeholders, resolving NPA reversals and Write off recoveries through personal visits, and initiating and executing legal tools such as Warrants execution under Section -138/ Section -25 and timely execution of Sarfaesi. You will be required to coordinate with the Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions. Additionally, ensuring customer satisfaction through quick resolution of customer issues and complaints by personal visits on assigned customers, applicants, co-applicants, and collateral properties is crucial. Driving resolution through personal visits to achieve set targets, managing trail/feedback in M Collect, monitoring Delinquency files on a regular basis, and ensuring customer satisfaction by resolving customer issues within specified TAT are key aspects of this role. Collaborating with team members and other functions is essential, as is ensuring compliance with all Audit/NHB/IRB regulations, as well as policies and procedures of the company. To be considered for this position, you should be a Graduate with a desired experience of minimum 2 to 4 years in the field.,

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Responsibilities: Requisition ID R-10359130 Date posted: 07/08/2025 End Date: 07/09/2025 City: Gurugram State/Region: Haryana Country: India Location Type: Onsite Calling all innovators - find your future at Fiserv. Job Title: Specialist, Client Operations Support JD - Specialist, Client Operations Support (Billing) What does Specialist, Client Operations Support (Billing) do in Fiserv As a billing specialist of Client Operations Support, your primary role will be to work with internal/external partners to properly bill for the services of each of the Enterprise Biller and Receivable Products. Expertly manage Billing and Invoices for Enterprise Biller and Receivable Solutions Clients. Be an expert in recommending process improvements to the Billing and Collections efforts of EB&RS. What will the person do in his role - Invoice Generation: Prepare and send accurate invoices to customers in a timely manner. - Collections Management: Follow up on overdue accounts and implement collection strategies to recover outstanding debts. - Dispute Resolution: Investigate and resolve billing discrepancies and disputes to maintain positive customer relationships. - Reporting: Generate and analyze reports on billing and collections activities to identify trends and areas for improvement. - Compliance: Ensure all billing and collections activities comply with company policies and relevant regulations. - Record Keeping: Maintain accurate and up-to-date records of all billing and collections transactions. - Collaboration: Work closely with other departments, such as sales and customer service, to ensure seamless billing and collections processes. - Share Process Improvement ideas. - Create and maintain version-controlled SOPs - Lead Fire Calls independently - Assist Team Lead in work allocation/scheduling/performance management/escalations What does the person need to have - Bachelor's degree in commerce with knowledge of the Banking Domain - SAP Subscription Billing & Invoicing Management Application - Exposure to Power BI/SharePoint - Excellent Excel Skills - 5-6 years of relevant experience preferred. - Experience of working with Product support and high availability solutions support environments (complex financial environment preferred). - Proven customer service skills - Excellent written and verbal communication - Ability to work non-standard hours and holidays as part of 24X7 team - Ability to work under pressure to complete tasks on schedule and with high quality - Advanced MS Office skills What would be great to have - An advanced degree in Finance/Banking or related discipline - Advance MS Office Skills Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,

Responsibilities Invoicing: Creating E-invoices through Tally Prime software and sending invoices to customers for services rendered. Payment Processing: Receiving and processing customer payments through various methods such as checks, electronic transfers, and credit card payments. Account Reconciliation: Ensuring that payments received match the amounts specified in the invoices and apprise the Manager for any discrepancies and provide support to close the discussions with customers. Collections: Contact customers to remind them of overdue payments and following up on outstanding accounts. Recording Transactions: Updating financial records and databases to reflect payment activity accurately. Reporting: Preparing regular reports on accounts receivable status, aging reports, and other relevant financial metrics for management. Softex filing: Preparing the monthly returns for the softex as deemed by the department and ensuring the filling completion. GST: prepare and file the GSTR-1 returns against the revenue after obtaining confirmation form the Manager. Customer Relations: Maintaining positive customer relationships while addressing payment-related concerns. Bookkeeping: Work with the finance team to ensure accurate posting of receivable transactions in the general ledger and maintain books as required. Qualifications Bachelor's degree in accounting, Finance, or commerce. Proven experience (5 years) in accounts receivable, billing, or related financial roles. Strong knowledge of accounting principles and practices. Proficiency in using accounting software and Microsoft Office Suite. Excellent organizational skills and attention to detail. Good communication and interpersonal skills. Ability to work independently and as part of a team. Problem-solving skills to address billing issues and discrepancies. Knowledge of relevant laws and regulations related to billing and collections. Professionalism and a customer-focused attitude.

As an Area Debt Manager- Flows-Commercial Vehicle in the Collections department, you will have the crucial responsibility of managing a team and coordinating operational recovery activities for an area credit portfolio within your assigned territory. Your role will involve administering corporate policies and procedures to minimize front delinquencies. It is essential to closely collaborate with the legal team to receive expert legal advice on managing delinquencies effectively. You will have end-to-end collection responsibilities for the allocated area, contributing significantly to the bank's overall organizational objectives. Your primary roles and responsibilities will include handling collections of specific products in the designated area, ensuring collection efficiency, tracking and controlling delinquency bucket-wise and DPD wise, and focusing on non-starters. You will review account allocations and collection targets by bucket to external agencies or the in-house team. Regular follow-ups with default customers through a dedicated team will be crucial, along with ensuring adherence to legal guidelines by collection agencies and executives. Monitoring productivity by setting parameters for in-house teams, agencies, and collection executives, and reviewing the performance daily is a key aspect of your role. You will be responsible for ensuring adequate availability of resources in terms of Feet on Street area-wise, bucket-wise, and segment-wise. Thorough background checks and continuous evaluation of appointed agencies and DCTs will be part of your routine tasks. Collaboration with the legal team to initiate legal actions in specified cases, building relationships with key clients for timely collections, and devising suitable tactics or strategies for prompt collections are vital components of your job. This critical role directly impacts the financial institution's budget planning and requires a minimum of 5+ years of relevant experience along with a graduate or post-graduate degree such as MBA or PGDM.,

The role of a Recovery Manager in Business Installment Loan, Personal Loan, and Micro Business Loan falls under the Collections department. As a Recovery Manager, you will be responsible for planning, organizing, directing, and overseeing the activities of the collections department. Your role will involve managing agencies associated with the company in your assigned territory, focusing on the efficient retrieval of EMIs from customers while ensuring compliance with all bank guidelines to contribute to the larger organizational objectives. Your key responsibilities will include identifying branches and potential locations for commercial vehicle business through market surveys and competition mapping. You will work on increasing the distribution channel for commercial vehicles and collaborate with the product head of business loans to offer customers optimal funding solutions and incentives to the direct sales teams. Your goal will be to design a customer journey that leads to customer delight, making IDFC First their preferred banking partner, and ensuring adherence to internal compliances and regulatory frameworks across the business. To qualify for this role, you should have a Bachelor's degree in Engineering, Technology, Maths, Commerce, Arts, Science, Biology, Business, Computers, or Management. Additionally, a post-graduation degree such as an MBA or PGDM is preferred. The ideal candidate will have 2-5 years of relevant experience in Collections. If you are looking for a challenging role where you can drive collections efficiency, optimize EMI retrieval, and contribute to the growth of the organization, this position may be the right fit for you. Join us in our mission to deliver excellent financial solutions and become a key player in the success of IDFC First Bank.,

As an Area Head-Mortgages in Rural Banking within the Retail Banking business, your main objective will be to grow and nurture the Mortgage Book. You will be responsible for ensuring portfolio health, focusing on new products, segments, and channels, as well as championing serving the underserved. Your primary roles and responsibilities will include effectively managing a team of cluster heads to achieve business growth and maintain collections above 99.8% across products. You will be required to drive growth in both Home Loan (HL) and Loan Against Property (LAP) products with equal emphasis on yield. Identifying and uplifting products and branches that are underperforming, creating and executing business plans according to organizational expectations, and strategizing based on the performance of each product and branch will be crucial. Additionally, you will need to focus on reducing attrition rates, ensuring employee development, and expanding market penetration and share. In addition to your primary responsibilities, you will collaborate with product and process teams to drive continuous improvements, encourage digital adoption, stay informed about market practices, and recommend the implementation of best practices. You will also be involved in recruiting top talent to meet business requirements. To qualify for this position, you should have a graduation and post-graduation degree in any field, along with 6-10 years of relevant experience in the banking industry.,

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an area credit portfolio in the assigned territory. This role involves administering corporate policies and procedures to minimize front delinquencies. Working closely with the legal team to provide sound legal advice on managing delinquencies faced by the company. The Area Collection Manager has end-to-end collection responsibility for the allocated area, contributing to the larger organizational objectives of the bank. This critical role directly impacts the financial institution's budget planning. The key responsibilities of the Area Collection Manager include handling collections for specific products in the assigned area, ensuring collection efficiency and cost-effectiveness, tracking and controlling delinquency bucket-wise and DPD wise, focusing on non-starters, reviewing account allocations and collections targets, following up with default customers, ensuring compliance with legal guidelines, monitoring productivity parameters for in-house/agencies/collection executives, ensuring adequate availability of resources, conducting background checks of appointed agencies/DCTs, collaborating with the legal team for legal actions, building client relationships for timely collections, and determining strategies for timely collections. In terms of managerial and leadership responsibilities, the Area Collection Manager is required to attract and retain top talent for key roles within their reporting structure. Educational qualifications for this role include a graduate degree in any field and a post-graduate degree in any discipline. The ideal candidate should have a minimum of 5-8 years of experience in collections.,

The role of Associate Call Center Manager in the Collections department involves organizing, directing, and overseeing call center activities to ensure efficient debt collection processes and optimization of Management Information Systems (MIS). It is essential to adhere to the bank's guidelines while working closely with collection managers and the legal team to initiate legal actions against delinquent customers and resolve complex issues, thus contributing to the bank's larger objectives. Primary responsibilities include designing strategies to minimize bank losses by effectively recovering debts owed through call centers, designing campaigns aligned with collection strategies, supporting initiatives to reduce fraud risks, maintaining productivity dashboards, using automation tools and digital initiatives for process efficiency, and conducting detailed delinquency analysis to recommend product team changes. Secondary responsibilities involve recommending process improvements to enhance service efficiency and quality, as well as suggesting enhancements to processes and policies within Retail Banking to drive operational efficiencies and deliver high-quality customer service. The educational qualifications required for this role are a graduate or post-graduate degree in any field, with a minimum of 2 years of experience in collections.,

The Regional Collection Manager - Commercial Vehicle is responsible for managing a team and coordinating operational recovery activities to maintain the credit portfolio in the designated region. This role involves implementing corporate policies and procedures to minimize front delinquencies. The incumbent is required to build internal and external relationships to identify opportunities for value creation and has end-to-end collection responsibility for the allocated region, contributing to the bank's organizational objectives. This critical role directly impacts the financial institution's budget planning and profitability. Key Responsibilities include: - Managing the collection of loan products in the region - Establishing measurement standards for performance improvement - Recommending solutions to achieve end goals and maintain NCL as required - Keeping NPAs of the region within minimum trigger levels - Reviewing agency management and analyzing feedback - Conducting personal visits for high-value cases beyond normal channels - Maximizing returns on each pool cut and focusing on lower delivering cuts - Identifying training needs and organizing staff training - Collaborating with the business and support team for issue resolution - Recruiting, training, and developing team members to achieve regional targets - Liaising with legal counsel, management, or local authorities on sensitive collections matters - Gathering competitor policies information to develop a suitable collection policy - Ensuring team adherence to defined processes and policies when dealing with delinquent customers Educational Qualifications: - Graduation in any field - Post Graduation in MBA or PGDM Experience: - 10-18 years of experience in collections,

The role you are applying for is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Core Responsibilities: Ensure to manage the assigned portfolio to achieve the expected resolution. Update trail/feedback needs in the system and report to respective stakeholders. Resolve NPA reversals and write-off recoveries through personal visits. Initiate and execute legal tools in a timely manner: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. Coordinate with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions. Ensure customer satisfaction through quick resolution of customer issues and complaints by personal visits on assigned customers, applicants/co-applicants, and collateral properties. Drive resolution through personal visits to achieve set targets. Manage trails/feedback in M Collect and monitor Delinquency file regularly. Ensure customer satisfaction by resolving customer issues within specified TAT. Collaborate with team members from other functions. Ensure compliance with all Audit/NHB/IRB regulations as well as policies and procedures of the company. Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.,

The role of a Recovery Manager in Business Installment Loan, Personal Loan, and Micro Business Loan falls under the Collections department. As a Recovery Manager, your primary responsibility will be to plan, organize, direct, and oversee the activities of the collections department. This includes managing the associated agencies within your assigned territory. Your role will focus on efficiently retrieving EMIs from customers while ensuring adherence to all bank guidelines to contribute to the larger organizational objectives. Your key roles and responsibilities will include identifying branches and potential locations for commercial vehicle business through market surveys and competition mapping. You will work on increasing the distribution channel for commercial vehicles and collaborate with the product head of business loans to provide customers with optimal funding solutions. It will be essential to design a customer journey that leads to customer satisfaction and positions IDFC First as their preferred banking partner. Additionally, you will be responsible for ensuring the successful adoption of internal compliances and regulatory frameworks within the business. To qualify for this role, you should hold a graduation degree in any field, along with a post-graduation degree in MBA or PGDM. The ideal candidate will have 2-5 years of relevant experience in Collections to effectively carry out the responsibilities of a Recovery Manager.,

Perform day-to-day Accounts Receivable activities in line with SOP/Job Aid with accuracy (Invoice processing, Collections, Disputes, Cash Applications, Customer Queries, exception resolution, Customer statement reconciliation reporting and Client Handling). Need make voice calls to end Customers, negotiate to collect dues Need to have SOA in tact and share on demand

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

Genpact is a global professional services and solutions firm dedicated to shaping the future by delivering outcomes that matter. With a team of over 125,000 professionals in more than 30 countries, we are guided by an innate curiosity, entrepreneurial agility, and a commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Associate - Cash Application. We are looking for talented professionals with proven experience in Order to Cash (OTC) processes, specifically working on SAP ERP with a preference for collections management expertise and a solid understanding of the upstream and downstream aspects of Collection/Exceptions. **Responsibilities:** - Responding to email and phone queries related to disputed cases - Researching and analyzing disputes/deductions in the ERP system - Coordinating with various departments to obtain supporting documents/information for dispute resolution - Identifying opportunities for process and automation enhancements and providing recommendations - Daily reporting on individual portfolios to monitor past dues and pending items - Implementing strategies to reduce turnaround time for issue resolution and expedite cases to prevent adverse customer impact - Collaborating with the team to address ad hoc requests promptly - Providing high-quality customer service by promptly researching and responding to inquiries from internal and external partners - Escalating issues to senior staff or management as necessary **Qualifications:** *Minimum qualifications:* - Bachelor of Commerce (B.Com) - Freshers are eligible - Excellent English interpersonal skills *Preferred Experience:* - Previous experience in cash application - Proficiency in MS Excel **Additional Details:** - **Job Title:** Process Associate - **Primary Location:** India-Jaipur - **Schedule:** Full-time - **Education Level:** Bachelor's / Graduation / Equivalent - **Job Posting Date:** July 11, 2024, 9:21:23 AM - **Unposting Date:** September 9, 2024, 1:29:00 PM - **Master Skills List:** Operations - **Job Category:** Full Time Join us in our mission to drive impactful change and innovation in the professional services industry. Be a part of a dynamic team that is committed to excellence and client satisfaction. Apply now and take your career to new heights with Genpact!,

The role of Collections Manager at SAVE FINANCE in New Delhi is a full-time on-site position where you will oversee the collections process. Your responsibilities will include managing a team of collectors, developing strategies to enhance collection efforts, and ensuring timely and effective recovery of outstanding debts. To excel in this role, you should possess strong negotiation and communication skills along with experience in credit and collections management. Knowledge of relevant laws and regulations is essential, as well as the ability to analyze data and generate reports using financial software and tools. Leadership and team management skills are also crucial for this position. A Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required. Possessing relevant certifications such as Certified Credit and Collection Manager would be considered a plus. If you are looking for a challenging opportunity to lead a collections team and drive successful debt recovery efforts, this role at SAVE FINANCE could be the perfect fit for you.,

Genpact (NYSE: G) is a global professional services and solutions firm with over 125,000 employees in more than 30 countries. Our team is characterized by curiosity, agility, and a commitment to creating value for our clients. We cater to leading enterprises, including Fortune Global 500 companies, by leveraging our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, Order to Cash. We are looking for an individual who possesses a comprehensive understanding of the entire order to cash process, including various invoice types such as Manual, Consolidated, and Automated. The ideal candidate should thrive in a high-pressure business environment, work effectively within deadlines, and be a collaborative team player. Knowledge of SAP and experience in generating reports from SAP would be advantageous. Flexibility to work in different shifts as per business requirements is essential. Responsibilities: - Manage all activities related to the Order to Cash domain. - Validate Purchase Order (PO) requests for billing purposes. - Maintain regular communication with clients, providing support and addressing feedback promptly. - Handle Order to Cash processes related to collections and dispute management, and implement strategies effectively. - Engage with end customers through calls and emails to collect overdue amounts. - Meet collections targets on a monthly, quarterly, and yearly basis. - Manage relationships with customers and Country/Regional Financial Directors through various communication channels. - Lead and participate in conference calls with Financial Managers at the country/regional level. - Drive process improvement initiatives and implement Lean and Six Sigma projects. - Collaborate closely with team members to achieve deliverables, motivate them, and uphold process standards. Qualifications: Minimum Qualifications: - B.Com Graduation (MBA in Finance preferred) - Relevant experience in Order to Cash processes Preferred Qualifications: - Strong written and verbal communication skills - Proficiency in MS Office applications, especially MS Excel If you have a passion for operational excellence and are looking to grow in a dynamic environment, this role might be the right fit for you. Join us as a Management Trainee in Jodhpur, India, and contribute to shaping a world that works better for people. Job Details: - Position: Management Trainee - Location: Jodhpur, India - Schedule: Full-time - Education Level: Bachelor's/Graduation/Equivalent - Job Posting Date: April 3, 2025, 2:37:39 PM - Master Skills List: Operations - Job Category: Full Time,

As an SME/Manager - Order to Cash at our Mumbai location, you will play a crucial role in managing the Order-to-Cash (O2C) process efficiently. Your responsibilities will include ensuring timely completion of all process activities within specified turnaround time (TAT) in SAP B1, as well as the closure of month-end activities per defined timelines. You will be required to act as a bridge between internal service delivery teams and customers, handling customer escalations and ensuring prompt resolution within agreed timelines. Additionally, you will conduct detailed auditing, analysis, and reporting of revenue periodically. Your role will also involve coordinating effectively with Sales, Service Delivery teams, and customers, serving as the primary point of contact for all team-related queries. You will be responsible for recruiting and training new team members to enhance their on-the-job process knowledge. Managing end-to-end collections activities, including regular follow-ups through calls and emails, will also be part of your responsibilities. You will lead in resolving issues related to collections and prepare various reports related to Revenue, Collections, Commission/Incentives/Bonus calculations for the Sales team. Ad-hoc reports may also be required as instructed by the CFO and COO. Additionally, you will coordinate with auditors and provide them with timely information as needed. To qualify for this role, you should hold a Bachelor's degree in Commerce/Business Administration or a related field (Master's degree preferred) and have at least 5 years of relevant experience in Cash (O2C) process management, preferably in a similar role. Strong knowledge and proficiency in SAP B1 or SAP ECC 6.3 systems are essential. Excellent communication skills, both written and verbal, are required to effectively communicate with internal teams and external customers. You should have demonstrated ability to handle customer escalations and resolve issues within agreed timelines, as well as strong analytical skills for auditing, analyzing, and reporting revenue accurately. Proven track record in coordinating and collaborating with cross-functional teams, experience in training and mentoring team members, and the ability to manage collections activities are key requirements for this role. Proficiency in preparing reports, including Revenue, Collections, and Sales team-related calculations, along with advanced proficiency in Microsoft Excel and other relevant reporting tools, is necessary. Strong attention to detail and the ability to multitask in a fast-paced environment are also crucial for success in this position.,