62 Collections Management Jobs

About The Role About The Role PRM (Asset Reconstruction) Experience in Collection and tele calling activities. Oversee and Manage portfolio of distressed accounts, ensuring recovery and resolution. Ensure adherence to banking and regulatory guidelines in all assets recovery Coordinating with various legal professionals/teams Building/ Maintaining relationships with regulatory authorities/ parties involved. In depth knowledge of asset reconstruction Strong understanding of regulatory mechanisms. Excellent negotiation and communication skills. Results driven and analytical mindset.

Description We are seeking an experienced SAP FSCM Consultant with 8-15 years of experience to join our team in India. The ideal candidate will have a strong background in implementing and optimizing SAP Financial Supply Chain Management (FSCM) solutions, along with a deep understanding of financial processes. This role requires excellent analytical skills, strong communication abilities, and a proven track record of successfully delivering SAP projects. Responsibilities Collaborate with business stakeholders to gather requirements and translate them into SAP FSCM solutions. Design, implement and optimize SAP FSCM processes including Credit Management, Collections Management, and Dispute Management. Conduct system configuration, testing, and validation to ensure effective integration of FSCM modules with other SAP components. Provide expertise in troubleshooting and resolving issues within SAP FSCM solutions. Train end-users and provide ongoing support for SAP FSCM functionalities. Participate in project planning and scoping, ensuring timely delivery of project milestones. Stay updated with the latest SAP FSCM features and industry best practices. Skills and Qualifications Bachelor's degree in Business, Information Technology, or a related field; MBA or relevant certification is a plus. 8-15 years of experience in SAP FSCM consulting with hands-on experience in implementing and supporting FSCM modules. Strong understanding of finance and accounting principles as they relate to credit management and collections. Proficient in SAP ERP modules such as FI (Finance) and CO (Controlling). Experience with SAP S/4HANA is highly desirable. Excellent analytical and problem-solving skills to troubleshoot and resolve issues. Strong communication skills to effectively collaborate with cross-functional teams and stakeholders. Ability to work independently and manage multiple tasks in a fast-paced environment.

Our Mission. At Palo Alto Networkseverything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are. We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities just to name a few!. At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Your Career. Palo Alto Networks is looking for a highly motivated Collections Analyst III in our Bangalore, India office who is excited to join a high growth Company. The ideal candidate must possess strong critical thinking and communication skills. This role is a key member of the Global Credit and Collections team within Palo Alto Networks. This person will be accountable for cash collections of a subset of the trade receivables portfolio and the relationship management with Palo Alto Networksexternal customers. Your Impact. Full collections responsibility for an assigned portfolio of accounts. Global coordination of processes with the team in the US. Establish excellent relationships with assigned customer portfolio to ensure future payment compliance. Schedule and host conference calls with customers and support primes as needed. Drive customer account reviews with management. Take actions to encourage timely payments. Resolution of discrepant invoices, reconciling and matching debits/credits. Partner cross-functionally with Accounts Receivable, Business Units, Sales, Tax and IT departments to resolve collection matters. Monitor accounts to identify past due balances. Ensure compliance with SOX 404 key controls. Your Experience. Bachelor's degree in Accounting or Finance or relative area with 5+ years experience or 6+ years of related experience in lieu of a degree (high tech company experience preferred) or equivalent military experience required. Experience with SAP ERP. Business acumen that affords you proficiency in business writing and speaking in English if you know other languages, that would be a plus. Excellent communication skills (written and oral). Critical thinker with a risk-based approach mindset and strong problem-solving skills. Ability to build relationships across multiple functions and implement new processes. Strong organizational skills with the ability to manage competing priorities and execute with accuracy and efficiency. Intermediate to advanced Excel skills required. Proficiency in Google Suite a plus. Proficiency in GetPaid a plus. The Team. Our Credit & Collections team is a global team with personnel in the US and India. The team responds to external and internal requests daily. The ideal candidate has a keen eye for detail, high level of accuracy, resourceful, organizational and time management skills. We partner closely with Accounts Receivable, sales, order fulfillment, revenue, and other operational stakeholders to ensure timely customer payments. If you have a passion for customer service, want to enhance your collections experience, and seek to be part of a team that is solving challenging problems this is it. Our Commitment. Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Covid-19 Vaccination Information for Palo Alto Networks Jobs. Vaccine requirements and disclosure obligations vary by country. Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite. The job requires in-person customer contact and the customer has implemented such requirements. You choose to access a Palo Alto Networks worksite. If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate- Customer care You&rsquoll be responsible for developing trusting relationships with internal and external customers by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses. Responsibilities . Should be able to work in blended environment where able to cater both Inbound and Outbound calls . Collect the delinquent amount from the customer over the phone or take promises from them on making the payment . Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts. . Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc. . Provide payment plans basis customer requirement. . Negotiate with customers to ensure they can make their account current . Strong analytical and accounting skills . Focus on team goals and successes, not just individual goals and successes . Willingness to take additional training as suggested by management Qualifications Minimum Qualifications/Skills . Prior collections management experience . Prior Experience in Collection Profile Preferred Qualifications/ Skills . Graduate . Freshers are eligible . Excellent English interpersonal skills! Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer - Customer care You&rsquoll be responsible for developing trusting relationships with internal and external customers by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses. Responsibilities . Should be able to work in blended environment where able to cater both Inbound and Outbound calls . Collect the delinquent amount from the customer over the phone or take promises from them on making the payment . Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts. . Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc. . Provide payment plans basis customer requirement. . Negotiate with customers to ensure they can make their account current . Strong analytical and accounting skills . Focus on team goals and successes, not just individual goals and successes . Willingness to take additional training as suggested by management Qualifications Minimum Qualifications/Skills . Prior collections management experience . Prior Experience in Collection Profile Preferred Qualifications/ Skills . Graduate . Freshers are eligible . Excellent English interpersonal skills! Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank Ltd. Roles and Responsibility Manage and oversee the entire receivables process, ensuring timely payments from customers. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivables performance metrics, providing insights for improvement. Ensure compliance with regulatory requirements and internal policies related to receivables. Maintain accurate records and reports of all transactions, including invoices, payments, and collections. Job Requirements Strong knowledge of accounting principles, financial regulations, and banking practices. Excellent communication, negotiation, and problem-solving skills. Ability to work in a fast-paced environment, meeting deadlines and targets. Proficiency in MS Office and other relevant software applications. Strong analytical and reporting skills, with attention to detail and accuracy. Experience working with CRM systems and managing large datasets.

Roles and Responsibility Manage relationships with existing clients to ensure timely payments and minimize defaults. Identify new business opportunities through networking and referrals. Develop and implement strategies to improve client satisfaction and retention. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain strong relationships with key stakeholders, including customers, colleagues, and management. Job Requirements Strong knowledge of mutual funds, collections, and financial products. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience working with cross-functional teams and building strong relationships. Familiarity with industry regulations and compliance requirements.

ROLE PURPOSE & OBJECTIVE This role is responsible to manage credit policies and processes are followed for GL unsecured loans in the region and Manage that the processes/policies are effectively managed on the field. The role incumbent will maintain processing / underwriting of the GL loans in line with regulatory guidelines and internal policies with zero errors and facilitate Prudent Credit Decisions on exceptional cases based on data points Size of role FINANCIAL SIZE NON-FINANCIAL SIZE Monitors portfolio and ensure good portfolio quality of around Rs. 200 to 300 Cr (both GL and IL) IL Disbursement of Rs. 12-15 Cr in a month through team Handles team of 6-8 members directly or indirectly Support business of 10-12 Branches in the region KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business: Manage if the Policies and Processes are effectively followed in the field by Distribution and Credit Train and Certify HV and GRT Person on Policy and Process revision Provide feedback about the Policy and Process based on the Field Understanding Conduct Area Surveys and Cross check as and when required Review the Negative areas regularly Rollout of new technology across all the branches Conduct GRTs/HV on sample basis to understand the ground realities. Identify and highlight issues / deviations in the field for necessary action Escalate field issues with respect to customers, field issues and competition Take necessary steps to Manage Good Portfolio quality while underwriting the loans Manage the data and reports are effectively used for managing team and Risk in the field Visit Overdue cases, understand the issues and prepare reports or case studies Follow up for collections in the early bucket Prepare action plan for critical Overdue cases for collections Initiate write-off of non-recoverable accounts as per the defined policy and process Supervise 6-8 Credit Officers in the field. Manage Internal and External Risk assessment is being done for all the branches Co-ordinate with Distribution team for effective utilization of the resources Provide Audit compliances timely for the internal and external audits Recommend credit policy changes based on field insights to the senior management Involve in Areas Surveys, Area Cross check and review of Negative areas Train Distribution and Credit on the policy and processes, new technology changes etc. Engage with Audit and Risk team to monitor credit risk and participate in audit closure meeting Escalate field issues and Manage actions are taken as per defined Penalty Matrix Manage healthy branch portfolio through regular follow-ups and visits with delinquent / critical clients Visit FTODs, Non-starters, and prepare action for collection Execute action plan for high risk / poor scoring branches along with Distribution team Co-ordinate with other departments for effective risk management Supervise a team of 6-8 Team Lead and / or Credit Officers-IL at field Recruit good Officers and build strong Credit team in the field Customers: Work with CRM and Branch Head for effective implementation of Credit Policies and utilization of resources in the field Engage with Branch Head and State HR for trainings and refresher trainings Work with Auditors, Audit Officers and Vigilance Officers for identification of deviations in the field and to take necessary actions Discuss with Customer and staff to Understand the Customer and Field staff requirements while framing the policies and processes Engage with customer and staff to understand the customer and field staff requirements while suggesting for changes in policies and processes Co-ordinate with Branch Head & Collections Officer for effective collections management Manage credit team provides good service to customers through efficient processing of applications Recommend the right product and loan amount to the right customer Internal process : Manage adherence to all regulatory norms with respect to KYC & Documentation and Customer Selection Manage adherence to all internal policies & processes with respect to Credit Manage approvals in field are within defined Credit TAT of Group Loans Manage that the Issues and deviations are escalated appropriately to the concerned department and supervisors Highlight system risks associated with branches / areas Report/ Escalate critical issues at field in IDM / Risk Review Manage appropriate action against non-starter loan originators Manage timely & accurate submission of daily, weekly & monthly reports Learning & Performance: Train and handhold Credit Officers, CRMs and Branch Head. Monitor daily performance of the Credit Officers Monitor performance of staff against defined goals/metrics and take corrective action Manage goal-setting, midyear review and annual appraisal process happens within specified timelines for self and reportees Manage adherence to training man-days/ mandatory training programs for self and reportees Manage overall staff satisfaction as per Great Place to Work Survey Manage timeliness & discipline among team & cordial relationship with IL Team Identify training needs to support the business and Provide the training with good resources Manage necessary feedback is given to team on regular basis. Educational Qualifications Degree or Post Graduate in Commerce, Business Administration, Economics, Science or MBA/PGDM Experience (Years and Core Experience Type) 3-4 Years in Field Credit or Sales, Preferably with Team Handling Experience Certifications Not Applicable Functional Skills Proficient in observing / interpreting Financial statements Process of Compliance and Orientation Understanding CIBIL/Equifax / Highmark Reports Customer and Risk Assessment Strong Analytical and Interpretation skill Strong computer skills - Word, Excel, PowerPoint Knowledge on the areas / locality and competitor information Behavioral Skills Strong credit decision making Strong Interpersonal skills, Ability to manage relationships both internally and externally Interested in doing field work and flexible with movement / travel Training skills and Co-ordination skills Patience, Good personal discipline and planning Ownership, Leadership and team handling Accuracy, and attention to detail Pro-activeness and initiative taking Competencies Strategic Influence Coaching and Developing others Driving Execution Leading Change Operational Decision Making KEY INTERACTIONS INTERNAL EXTERNAL Branch Head, CRM, CRSs CCR, Cashier Vigilance Manager / Vigilance Officer / Collection Manager/ Collection Officer/ Audit Manager / Auditor, Risk Manager State HR, HR Officer Product Manager / Accounts officers Operations Officer, IT Officer, Admin Officer Staffs - MFIs / Banks Local / State Level Bodies / Forums Community Forums Customers

To achieve collection targets of the area assigned Control bucket flow cases and focus on non-starters Ensuring documented feedback. Ensuring meeting Targets and Meeting the Target on Cost of Collections. Ensuring documented feedback. Ensuring legal guidelines are complied with while repossessing of products, other related matters and audit queries are complied with Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise and controlling bucket flow. Manage productivity by fixing productivity parameters Collection Officers Ensuring background and reference check of agencies Monitoring performance against set parameters and Weekly review with the collection executives. Ensuring timely and profitable disposal of seized stock & safe custody of seized products Identify and manage training needs the CEs. Support collection officers in legal / police issues. Ensuring timely and profitable disposal of seized stock safe custody of seized products Visit Random customers. Visit Random customers, People Management, Demonstrated success, communication skills and achievement orientation.To achieve collection targets of the area assigned Control bucket flow cases and focus on non-starters Ensuring documented feedback. Ensuring meeting Targets and Meeting the Target on Cost of Collections. Ensuring documented feedback. Ensuring legal guidelines are complied with while repossessing of products, other related matters and audit queries are complied with Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise and controlling bucket flow. Manage productivity by fixing productivity parameters Collection Officers Ensuring background and reference check of agencies Monitoring performance against set parameters and Weekly review with the collection executives. Ensuring timely and profitable disposal of seized stock & safe custody of seized products Identify and manage training needs the CEs. Support collection officers in legal / police issues. Ensuring timely and profitable disposal of seized stock safe custody of seized products Visit Random customers. Visit Random customers, People Management, Demonstrated success, communication skills and achievement orientation.

Duties and Responsibilities: To achieve collection targets of the Respective Branch assigned, ensuring meeting Collection Targets Meeting the Target on Cost of Collections Ensuring meeting Targets within cost limit specified on monthly basis Ensuring legal guidelines are complied for entire collection structure in letter and sprits Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force Ensure adherence to the Code of Conduct Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities Location - Firozabad, Hathras, Moradabad, Mainpuri, Badaun,

To achieve collection targets of the area assigned Control bucket flow cases and focus on non-starters Ensuring documented feedback. Ensuring meeting Targets and Meeting the Target on Cost of Collections. Ensuring documented feedback. Ensuring legal guidelines are complied with while repossessing of products, other related matters and audit queries are complied with Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise and controlling bucket flow. Manage productivity by fixing productivity parameters Collection Officers Ensuring background and reference check of agencies Monitoring performance against set parameters and Weekly review with the collection executives. Ensuring timely and profitable disposal of seized stock & safe custody of seized products Identify and manage training needs the CEs. Support collection officers in legal / police issues. Ensuring timely and profitable disposal of seized stock safe custody of seized products Visit Random customers. Visit Random customers, People Management, Demonstrated success, communication skills and achievement orientation.To achieve collection targets of the area assigned Control bucket flow cases and focus on non-starters Ensuring documented feedback. Ensuring meeting Targets and Meeting the Target on Cost of Collections. Ensuring documented feedback. Ensuring legal guidelines are complied with while repossessing of products, other related matters and audit queries are complied with Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise and controlling bucket flow. Manage productivity by fixing productivity parameters Collection Officers Ensuring background and reference check of agencies Monitoring performance against set parameters and Weekly review with the collection executives. Ensuring timely and profitable disposal of seized stock & safe custody of seized products Identify and manage training needs the CEs. Support collection officers in legal / police issues. Ensuring timely and profitable disposal of seized stock safe custody of seized products Visit Random customers. Visit Random customers, People Management, Demonstrated success, communication skills and achievement orientation.

ASTER DM HEALTHCARE LIMITED is looking for Manager - Billing to join our dynamic team and embark on a rewarding career journey Billing Process Management: Billing managers develop and implement efficient billing processes and procedures They establish guidelines and controls to ensure accurate and timely billing, including invoice generation, payment tracking, and collections Invoicing and Billing Accuracy: Billing managers ensure that invoices are accurate, complete, and comply with relevant regulations and contractual agreements They review billing data, verify billing rates, apply appropriate discounts or promotions, and resolve any discrepancies or errors Billing System Administration: Billing managers oversee the administration and maintenance of billing software or systems They may collaborate with IT teams to implement upgrades or enhancements, configure billing parameters, and troubleshoot system issues Staff Supervision: Billing managers lead and manage a team of billing staff They provide training, guidance, and support to ensure staff members understand billing processes, perform their duties accurately, and meet performance targets They may also handle staff scheduling and performance evaluations Financial Reporting and Analysis: Billing managers generate and analyze financial reports related to billing activities They monitor key performance indicators (KPIs), such as billing accuracy, collections, and accounts receivable aging They identify trends, patterns, or issues and provide insights to improve billing efficiency and financial performance Customer Service and Conflict Resolution: Billing managers address customer inquiries and concerns related to billing issues They interact with customers or clients, resolve disputes, clarify billing discrepancies, and ensure customer satisfaction They may collaborate with other departments, such as customer service or sales, to resolve billing-related problems

Roles and Responsibilities: - Understand and closely analyze the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. - Responsible for entire sales function, from leads handling to ensuring site visits to Closures. - Preparing sales plan and responsible for the supervision of overall sales activities - Expanding customer database manifold and maintaining a potential customer data bank - Achieving high sales targets and managing collections from customers - Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps - Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance - Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building Salary: Best per the current market Mode: Work from Office (11-8pm)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This function is responsible for Managing billing and/or collection team(s) for optimum reduction AR Days and/or FBNS and working with payers to improve or maintain cash goals set. Position in this function manages staff performance and ensures that the business meets the KPI expectations. The position carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of organization and carries out the Vision and Mission of the organization. Primary Responsibilities The primary responsibility of the supervisor is to ensure that his/her subordinates are developed to become successful in their given or potential role, thus coaching and mentoring is very important. Minimum requirement is to coach your staff at least twice a month for mid and top performer. Bottom performer or your focus people should have minimum of one a week coaching session Conduct daily and weekly huddle to discuss strategy to address performance or challenges, provide update and to drive performance. Agenda should be prepared prior to the meeting and meeting should always be documented Attendance and Schedule Adherence - Ensure that subordinates are reporting on time and on the days that they have shift. The supervisor should be able to drive attendance always including punctuality and break schedule compliance Update all required data as needed based on company requirement (MyGPS, EWS, LH, Allsec, CLL, Peoplesoft, etc) Inventory management including allocation. Ensuring inflow and outflow are properly managed and monitored based on capacity. Provide trends and action plan including burn down plan if sudden surge in volume or decreased capacity due to shrinkage Respond to query and escalations then provide feedback to business partners. Deep dive should be conducted and shared with leaders, TAT 24 hrs. This should include action plan for the specific person/issue and how this will be prevented in the future Ensures that the agents are aware of their performance (daily, weekly and monthly progress). Performance scorecard should be reviewed at least twice a month. So agents are aware of where they stand Review audit markdown and conduct error analysis and process related coaching including root cause analysis Ensure rebuttals are done when necessary and submitted in a timely manner Complete internal audits on a timely manner as deemed required Review adjustment requests and approve those which are valid for write-off Complete your own production required by your processes. Minimum of 40 accounts per month Ensure accurate documentation of coaching sessions provided and attended. This should be uploaded in ORBIT. This includes but not limited to performance, behavior coaching and retention conversations Ensure accuracy of all data and report submitted including End of Day report Update dashboards, trackers, business review files, scorecard in a timely manner, when needed Ensure performance boards are updated daily and agents has visibility on it Attend scheduled meeting, training and calibration sessions Provides purposeful and actionable development feedback to direct reports and monitors to support their performance improvement. If, after the action items of the development plan do not yield the desired positive results in the agreed upon timeframe, a CAP is initiated in accordance to Optum policies and practices Study trends and analysis on team performance and be able to device SMART action plan to address team/ individual challenges Ensure own and subordinate adherence to company policies and procedures. Strict implementation should be reinforced. Issue corrective action as deemed necessary Request needed learning from the trainers or SMEs, Leads and process experts Drive meal adherence 98% (PHL only) and manage utilization at 71.42% for PH and 75.78% for IND the least Provide floor/virtual support to ensure that agents are assisted real time Complete accountability of the teams performance and actions Create career pathing for the subordinate you manage Create your succession plan Drive compliance and success of Vital signs, Bright ideas, engagement activities and other company/process initiatives Any additional task that maybe required from the process he/she belongs to Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Work Experience: 2+ years of experience in Hospital Revenue Cycle Management 1+ years of management/leadership experience Thorough understanding of insurance policies and procedures Working knowledge of medical terminology Basic computer skills, must understand Excel Proven excellent written and verbal communication Must undergo process training and pass ramp certification Technical Knowledge High sense of responsibility and accountability; Takes ownership and initiative Ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly Excellent communication capability; persuasive, inclusive, and encouraging; the ability to listen and understand; Ability to elicit cooperation from a variety of resources Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities Professional demeanor and positive attitude; customer service orientation Ability to learn, understand, and apply new technologies, methods, and processes Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum Leadership, as required Ability to be a self-starter and work independently to move projects successfully forward Ability to work with a variety of individuals in managerial and staff level positions Personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum and our client organization(s) Demonstrates a positive leadership shadow by shaping positive behaviors in areas of influence, building integrity, influencing our values and creating a healthy, high-performance environment

UK Voice - Inbound Sales, Retention, Collections Location: Work From Home (WFH) Note: First 3 months of training will be conducted at the Pune office (WFO - Training) Roles & Responsibilities: - Inbound Sales: Handle inbound calls, promote products, and convert inquiries into sales. - Retention: Manage customer accounts, resolve issues, and retain customers. - Collections: Communicate with customers to collect payments and address concerns. Eligibility Criteria: - Qualification: Graduate or Undergraduate. - Experience: Minimum 6 months of international experience in a BPO. - Communication: Excellent verbal and written communication skills in English. - Availability: Immediate joining. Key Details: - Shifts: UK Rotational Shifts. - Off Days: Two consecutive weekly offs. - Transport: Transport facility available. Training: - The first 3 months of training will be office-based. Post-training, employees will transition to working from home (WFH). Interview Process: 1. HR Round (Virtual) 2. VNA Round (Virtual) 3. Operations Round (Virtual)

COLLECTION PROCESS FOR BANKING AND NBFC. Responsibilities: Customer Contact: Make outbound calls to customers with overdue payments. Clearly communicate the outstanding balance and payment due date. Explain the consequences of non-payment and the importance of timely settlements. Answer customer inquiries regarding their accounts and payment options. Maintain accurate records of all customer interactions. Payment Negotiation: Negotiate payment plans and settlements with customers. Explain various payment options and assist customers in choosing the most suitable method. Follow established guidelines for payment arrangements and discounts. Document all agreed-upon payment arrangements. Follow-Up and Escalation: Conduct follow-up calls to ensure customers adhere to agreed-upon payment plans. Escalate unresolved cases to the Collections Supervisor/Manager as needed. Provide timely updates on the status of collection efforts. Maintain a proper follow up system to ensure maximum collection. Compliance and Documentation: Adhere to all banking and NBFC regulations and company policies. Maintain confidentiality of customer financial information. Ensure accurate and complete documentation of all collection activities. Utilize CRM software to document all interactions.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.

Contact customers to remind them of their overdue payments and ensure timely collection. Monitor accounts to identify outstanding debts. Report on collection activity and accounts receivable status Required Candidate profile Excellent communication in English and Hindi Graduate is a must.