Manager - DSMG - Retail Finance - Siliguri - Sona Wheels - J Grade

Role Overview: As a Collections Manager, you will be responsible for handling collections for the assigned area and achieving collection targets on various parameters such as resolution, flows, credit cost, and roll rates based on the bucket. Your primary focus will be to keep NPA's within the assigned budget and actively work towards minimizing them. Another crucial aspect of your role will involve conducting asset verifications and possession as per SARFESI/Section 9 process through court receivers. Key Responsibilities: - Track & control the delinquency of the area (Bucket & DPD wise) and concentrate on nonstarters - Ensure customer satisfaction by promptly resolving customer issues within the specified TAT - Develop relationships with key clients to ensure timely collections and monitor defaulting customers through regular follow-ups to determine reasons for defaulting - Represent the organization in front of legal/statutory bodies when necessary and ensure the collection team complies with legal guidelines - Maintain adequate Feet on Street availability area-wise/bucket-wise/segment-wise and gather daily updates from all collection executives on the delinquent portfolio - Conduct detailed account-level reviews of high ticket accounts - Ensure compliance with all Audit/Regulatory bodies and company policies and procedures Qualifications Required: - Post Graduate/Graduate in any discipline (Note: The additional details related to the company's operations, culture, or benefits were not explicitly provided in the job description.),