Assistant Manager Collection - Motorcycle

Role Overview: As an Assistant Manager - Collection (Motorcycle), you will be responsible for managing collections across diverse locations in India. Your main duties will include portfolio allocation, performance review, agency coordination, documentation, billing and approvals, customer service, legal actions, performance monitoring, team management, compliance, field audits, and tech utilization. Key Responsibilities: - Portfolio Allocation: Assign portfolios to vendors based on performance trends and FOS availability. - Performance Review: Monitor cases with FOS/TL and delegate tasks accordingly. - Agency Coordination: Assist agency resources with call planning and handle challenging cases. - Documentation: Allocate and audit receipt books and repo kits periodically. - Billing and Approvals: Ensure timely closure of agency billing and manage repo-related approvals. - Customer Service: Address customer escalations related to collections and repossession. - Legal Actions: Collaborate with the legal team on chronic defaulter cases and oversee enforcement agency interactions. - Performance Monitoring: Track BKT resolutions and flow rates to prevent escalation. - Team Management: Recruit, train, and manage team members, addressing underperforming individuals promptly. - Compliance: Respond to CRM queries and RCU audits within TAT and implement corrective actions. - Field Audits: Resolve receipt book discrepancies and ensure operational efficiency in the field. - Tech Utilization: Ensure full HHT utilization, report regularly, and address IT issues promptly. Qualifications Required: - Education: Graduate - License: Valid driving license with access to a two-wheeler - Experience: Proven track record in two-wheeler loan collections and experience in credit card/housing loan collections - Team Management: Hands-on experience in managing teams - CIBIL Score: Minimum score of 700 If you have excellent problem-solving skills, effective communication abilities, and leadership qualities, along with the necessary experience in collections management, we encourage you to apply for this role. This is a full-time position with competitive compensation and growth opportunities, including day and evening shifts from Monday to Friday at the in-person work location. To be considered for this exciting opportunity, please share your resume with chaitali@hiretick.in.,