Collections Executive

Job Description

Company Description  VehicleCare is one of the fastest-growing online platforms for auto service and damage repair, revolutionizing the automotive space. Our digitized solution caters to both Business and Consumer markets, offering swift and easy processes for damage assessment and repair. Our model has been instrumental in enhancing customer satisfaction, eliminating time cycle redundancies, and helping car owners, fleet owners, manufacturers, Insurance Brokers, and Insurers find the best repair offers for vehicle damage. Role Description This is a full-time on-site role for a Collection Executive, located in Gurugram. The Collection Executive will be responsible for managing credit control and debt collection processes. Day-to-day tasks include monitoring accounts to identify overdue payments, contacting customers for payment status, negotiating payment plans, and maintaining detailed records of collection activities. The role also involves working closely with the finance team to address any discrepancies and providing analytical support for the collection processes. Key Responsibilities: 1. Account Management: o Manage and monitor assigned accounts to identify outstanding debts. o Review and analyze client accounts to ensure accurate billing and timely payments. 2. Collections: o Contact clients via phone, email, and written correspondence to remind them of outstanding payments. o Negotiate payment plans and settlements within authorized limits. o Follow up on overdue accounts and ensure prompt collection. 3. Customer Service: o Address and resolve customer inquiries and disputes regarding billing and payments. o Provide excellent customer service to maintain positive relationships with clients. 4. Record Keeping: o Maintain accurate and up-to-date records of all collection activities. o Prepare regular reports on collection status and progress. 5. Compliance: o Ensure all collection activities comply with company policies and legal requirements. o Stay updated on relevant laws and regulations related to debt collection. 6. Collaboration: o Work closely with the finance and sales teams to resolve account discrepancies. o Provide feedback and insights to improve the collections process. Qualifications:  Education: Bachelor’s degree, Accounting, Business Administration, or related field.  Experience: Minimum of 2 years of experience in collections, accounts receivable, or a related field.  Skills: o Strong communication and negotiation skills. o Excellent problem-solving abilities. o Proficiency in Microsoft Office Suite (Excel, Word,). o Ability to work independently and manage multiple accounts efficiently. Salary: Monthly – Upto 25 K in hand Number of Openings: 2 What We Offer:  Comprehensive training and development.  Exposure to diverse aspects of Finance.  Mentorship from experienced professionals in the industry.  Opportunities for career growth and advancement.  A collaborative and supportive work environment.  EPF, ESIC, Medical Insurance, VehicleCare is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less