Collections Executive

Location:

Experience

Job Summary

Collection

Key Responsibilities

• Contact customers via phone, email, or written communication to follow up on outstanding payments.
• Negotiate payment plans or settlements in line with company policies and procedures.
• Maintain and update customer account information accurately in the collections database.
• Respond to customer queries related to billing issues, payment discrepancies, and account balances.
• Coordinate with internal teams such as Sales and Client Servicing to resolve billing disputes and customer concerns.
• Assist in preparing collection letters, statements, and other customer correspondence.
• Perform administrative tasks related to collections, including filing, data entry, and document management.
• Share regular updates and reports on collection status and progress with the Collections Manager or Supervisor.

Required Skills & Qualifications

• Proficiency in

  Microsoft Office

  , especially

  MS Excel and MS Word

  .
• Strong communication and negotiation skills.
• High attention to detail with accuracy in data entry and record-keeping.
• Ability to work independently as well as collaboratively within a team.
• Comfortable working in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Prior experience in collections, accounts receivable, or finance-related roles.
• Basic understanding of invoicing and payment processes.