Collection Manager

Job Title: Senior Collection Manager Company: Neowise Technologies  Location: Office no. A-704 Near Lotus IT park, Plot D1, Rd Number 16, Wagle Industrial Estate, Thane, Maharashtra 400604  We are seeking an experienced Senior Collection Expert to join our team. The ideal candidate will be responsible for managing a portfolio of delinquent accounts, leading a team of collection agents, and ensuring compliance with collection laws and regulations. Key Responsibilities: 1. Collections Strategy & Execution ● Develop and implement robust collection strategies for different aging buckets. ● Segment portfolios by risk and create tailored recovery strategies. ● Monitor daily/weekly/monthly recovery performance and drive team targets       2. Team Management ● Lead and manage a team of collection officers/executives or agencies (field and tele-collections). ● Set clear goals, monitor KPIs, and conduct regular performance reviews. ● Provide training and coaching to ensure high team productivity and adherence to policies.        3. Portfolio Monitoring & Analysis ● Regularly review delinquency trends and provide actionable insights. ● Identify high-risk accounts and recommend remedial actions (e.g., settlement, legal escalation). ● Collaborate with the credit risk team for early warning triggers.   Key Skills & Competencies: ● Strong understanding of collection processes, skip tracing, and recovery methods ● Analytical mindset with ability to interpret data and trends ● Knowledge of local and national debt recovery laws ● Conflict resolution and stakeholder management skills    Qualifications: ● Bachelor’s degree in related field. ● 5–8+ years of experience in collections, preferably in [banking/NBFC/fintech] ● Experience managing large portfolios and leading a team ● Fluency in [regional languages] is a plus    Performance Metrics (KPIs): ● Collection Efficiency (CE%) across DPD buckets ● Reduction in NPA / Bad Debt % ● Promise-to-Pay (PTP) to Actual Collection Ratio ● Legal Recovery Success Rate ● Compliance Audit Scores ● Team Productivity & Retention