CMDB Manager- ServiceNow
Remote (United States)Monday-Friday, 8:00am-5:00pmDo you love the intersection of technology and employee experience? Are you seeking a position where you can influence a company through technical leadership, effective business partnership, and the implementation of strategy? Come join our team to deliver ServiceNow-based capabilities that power many aspects of our employee experience!Role Overview: The CSC ServiceNow CMDB Administrator manages the Configuration Management Database (CMDB) to maintain a single source of truth for IT assets and services by ensuring data accuracy through discovery and data quality processes.
Core Responsibilities
CMDB and Data Maintenance
- Monitor CMDB health using ServiceNow’s CMDB Workspace and CMDB Health Dashboard to implement remediation strategies for stale, orphaned, or duplicate CIs.
- Maintain the ServiceNow CMDB classes, data relationships, and reconciliation rules via CMDB Workspace and CMDB Health dashboards.
- Partner with our ServiceNow Discovery and Service Mapping admins to validate data integrity.
- Align CMDB design with the Common Service Data Model (CSDM) and enforce normalization and data quality standards.
- Develop and implement Servicenow Data Manager policies to automate manual processes
- Contribute to the development and execution of the ITOM/CMDB roadmap, aligning it with the organization's overall IT strategy and business objectives.
- Define and enforce CI lifecycle policies, reconciliation logic, and data certification workflows
Analytics & Reporting
- Develop real-time dashboards, reports and Key performance to track CMDB health, accuracy, and operational impact.
- Leverage Servicenow Analytics tools to identify historical trends, anomalies, and improvement opportunities
Stakeholder Collaboration
- Partner with our Servicenow Platform team, business and application teams, and finance to understand data requirements and ensure accurate representation in the CMDB.
- Translate business and operational requirements into technical specifications and ServiceNow configurations.
- Lead technical workshops, design reviews, and governance forums to drive CMDB adoption and maturity.
Continuous Improvement & Innovation
- Stay current with ServiceNow releases, ITOM best practices, and emerging technologies.
- Establish data quality methods and standards, peer review processes, and configuration governance for ITOM development.
Team Enablement
- Mentor junior engineers and foster a culture of technical excellence and continuous learning.
- Represent the CMDB/ITOM function in enterprise architecture, product strategy, and ServiceNow community engagements.
- Promote cross-functional collaboration and knowledge sharing across IT and business units.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 10+ years of data management experience
- 5+ years of hands-on ServiceNow experience, with deep expertise in CMDB
- Extensive working knowledge of Discovery, Service Mapping and ITOM modules.
- Strong understanding of ITSM, ITOM, and SPM frameworks.
- Excellent communication skills with the ability to translate technical concepts into business value.
- Proven experience with ServiceNow integrations
- Strong grasp of ITIL processes and enterprise service management principles.
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
