Cluster Sales Manager

Designation - Cluster Manager - Apple Imagine

Work Location - Bangalore

Candidate preferred with MBA from Premium Institute

About the Company:

A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple. Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour,ASICS & LEGO. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers. In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers. By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.

Cluster Strategy implementation

• Develop and drive implementation of strategies, goals and plans for the cluster, to achieve revenue targets and ensuring adherence by each store
• Conduct thorough market and competition analysis for the cluster, providing insights and recommendations to the leadership team to make strategic decisions
• Identify opportunities and threats, and implement approved actions to enhance competitiveness.
• Provide support in implementation of strategic projects in the cluster
• Provide required support to the business development team for market expansion

Store performance management

• Collaborate with store managers to develop and manage budgets, ensuring financial targets are met
• Monitor and analyse store metrics, and take corrective actions
• Provide guidance and support to store managers in store management and effectively executing store initiatives.
• Provide inputs to the marketing team to develop effective promotional campaigns/BTL activities for the cluster/store. Monitor and evaluate marketing activities for effectiveness and provide feedback
• Provide inputs to Planning and participate actively in inventory meetings.

Operational Excellence

• Drive strict adherence to Standard Operating Procedures (SOPs) across all stores within the cluster
• Provide inputs to update SOPs as needed, fostering continuous improvement in operational efficiency
• Undertake daily store visits. Conduct audits, observe and review store ambience, service and adherence to SOPs
• Ensure store processes including checklists, store opening/closing, grooming standards and financial compliances are followed
• Provide timely resolutions of escalated issues of the store
• Analyse and ensure gaps from audit results are addressed at each store
• Oversee stock planning and inventory management for the entire cluster
• Collaborate with cross functional teams to get the necessary support and resolutions to meet store targets

Customer Experience

• Drive the implementation of consistent customer experience standards across all stores within the cluster
• Gather and analyze customer feedback to continuously enhance service quality and customer experience

Team Leadership

• Build high performing, motivated and competent teams across multiple stores within the cluster
• Ensure the store hiring plan is fulfilled. Actively participate in store hiring decisions
• Ensure training and grooming of store staff as per the store standards
• Provide ongoing coaching, training, mentorship, and performance feedback to drive continuous improvement of the store teams
• Spot high performance and potential store staff and facilitate their career development

Knowledge, Skills, Experience and Behavioural competencies

• Experience - 5 to 10 yrs. MBA from Premium College Preferred
• Excellent knowledge of the retail domain, market, trends, competitions and consumer behavior
• Demonstrated success in implementing and optimising operational processes to drive efficiency and effectiveness in a store
• Proven ability to troubleshoot operational challenges and implement effective solutions
• Ability to effectively collaborate and communicate across different departments of the organisation
• Experience in implementing initiatives to enhance customer experience
• Ability to analyse and interpret data