Cluster Sales Manager

As a Cluster / Hub Manager in the banking industry at a senior leadership level, your primary focus will be on sales & business development, customer service, compliance & risk management to drive the overall success of the cluster. In terms of sales & business development, your key responsibilities will include achieving incremental number and value targets for liabilities (CA, SA, FD), assets (Home, Auto & other assets), and fee products (MF, LI, GI, Gold & other fee products. You will be required to monitor the sales plan for the cluster, build a healthy asset and liability book, and increase market share effectively. Customer service is a crucial aspect of your role where you will manage key branch relationships, ensure wait time within permissible limits as per segmental service approach, and achieve cluster customer service scores target. It is essential to handle customer queries/complaints efficiently to maintain zero escalations and complaints at the cluster level. Compliance & risk management will also be under your purview where you will need to ensure operations, risk control, and process adherence at the cluster. Monitoring cluster audit scores, fraud prevention, ops risk monitoring, and handling RBI audits, inspections, and incognito visits will be vital for maintaining a robust compliance framework. As a Cluster / Hub Manager, your leadership skills, team management capabilities, and revenue maximization expertise will play a significant role in driving the success of the cluster. A postgraduate or master's degree in a relevant field is required to excel in this role and meet the demands of the dynamic banking industry. Join Workassist, an online recruitment and employment solution platform based in Lucknow, India, that connects talented individuals with rewarding opportunities in various industries. With a vast network of recruiters, we strive to enhance the job seeking experience by leveraging technology to match job seekers with the right employers. If you are ready to embrace a new challenge, work in a great environment, and elevate your career to new heights, seize this opportunity by applying today. Your next career advancement awaits! Visit our website for a seamless job search experience: https://bit.ly/3QBfBU2,