Cluster Manager

Position Type: Full Time

Designation: Cluster Manager – Sales

Location: Bangalore

Work Mode: Work From Office / Field

Key Responsibilities

1. Cluster Sales Ownership & Store Performance

• Take complete ownership of sales performance across assigned cluster of stores.
• Drive revenue growth, conversion, and average bill value at store level.
• Ensure achievement of cluster sales targets and KPIs.

2. BTL Activities & Local Marketing

• Plan and execute weekly and monthly BTL activities for stores within the cluster.
• Coordinate with store teams for on-ground execution.
• Conduct post-activity performance analysis and optimize future initiatives.

3. Store Coordination & Team Enablement

• Work closely with existing store teams (store managers, sales staff, tailors).
• Guide and support store teams to improve sales productivity and customer experience.
• Ensure discipline, sales hygiene, and adherence to SOPs at store level.

4. Business Development & SIS Management

• Identify and onboard new SIS partners within the cluster.
• Coordinate with internal teams for SIS setup, training, and activation.
• Review SIS performance regularly and drive corrective actions where required.

5. Relationship Management

• Maintain strong working relationships with SIS partners and internal business units.
• Act as escalation point for store-level and partner-level issues.
• Ensure timely resolution of customer and operational escalations.

6. Sales Monitoring & Reporting

• Track daily, weekly, and monthly sales performance of each store.
• Share regular performance reports, insights, and action plans with the Sales Head.
• Use data to identify underperforming stores and implement improvement plans.

7. Process Adherence & Improvement

• Ensure standard sales processes are followed across all stores in the cluster.
• Identify operational gaps and suggest process improvements.
• Coordinate with cross-functional teams to ensure smooth store operations.

8. Product Knowledge & Training Support

• Ensure store teams are well-versed with products, services, and pricing.
• Support on-the-job training and refresher sessions for store staff.
• Stay updated on market trends and competitor offerings.

9. Store Maintenance & Brand Standards

• Monitor maintenance, visual merchandising, and brand compliance of all stores.
• Ensure Cloud Tailor brand standards are consistently upheld across the cluster.

Desired Candidate Profile

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
• 5–8 years of sales experience in retail / fashion / D2C brands.
• Hands-on experience managing multiple retail stores directly.
• Strong coordination, execution, and stakeholder management skills.
• Excellent communication and problem-solving abilities.
• Data-driven approach with proficiency in CRM and MS Office.
• Willingness to travel extensively within the assigned cluster.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person