Cluster Manager

Brand:

Cluster Manager

Key Responsibilities:

• Manage day-to-day operations of multiple outlets within the cluster
• Ensure consistent brand standards, SOPs, food quality, service, and hygiene
• Drive sales growth, cost control, and overall profitability
• Monitor P&L, food cost, bar cost, and manpower planning
• Recruit, train, and mentor Restaurant Managers and outlet teams
• Ensure compliance with statutory, safety, and FSSAI guidelines
• Handle customer feedback, escalations, and service recovery
• Coordinate with central kitchen, purchase, marketing, and HR teams
• Conduct regular audits, reviews, and performance evaluations

Requirements:

• Proven experience as a Cluster Manager / Area Manager / Multi-Unit Manager
• Strong background in Café, Lounge, Bar, or Casual Dining operations
• Excellent leadership, communication, and problem-solving skills
• Ability to handle multiple teams and outlets independently
• Willingness to travel within the assigned region

Experience:

• Minimum 5–8 years in hospitality, with multi-outlet management experience

Salary & Benefits:

• As per industry standards, based on experience