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Accenture in India
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Cloud Engineer - Analyst

Cloud Engineer - Analyst

Accenture in India

3 years

0 Lacs

Kochi Kerala India

Posted:1 day ago| Platform:

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Skills Required

management aws azure gcp itil reliability development strategy automation service communication monitoring data integrity optimization strategies risk planning patching software reports escalation analyze resolve analysis training documentation reporting metrics agile support installation configuration linux querying aggregation splunk sql nosql database mysql oracle dynamodb mongodb redis jira confluence docker kubernetes

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title – Cloud Engineer . Analyst ACS SONG

Management Level: Level 10 Sr. Analyst

Location: Kochi, Coimbatore, Trivandrum

Must have skills: AWS/Azure/GCP

Good to have skills: Understanding of ITIL Practice

Job Summary

As an experienced Cloud Engineer is responsible for the reliability and performance of the digital platform that we run for our clients. You will be working with various teams including the development team/s to manage the hosted or cloud native applications in an efficient and secure manner. Your responsibilities will include

Roles And Responsibilities

To collaborate with specialist teams within the organisation and third-party suppliers, to deliver outstanding results for our clients
Actively participate in our shift-left strategy via tools, automation, process and self-service functions to empower the business and other IT teams
Manage business stakeholders through clear and accurate communication
Configure and fine-tune hybrid and cloud native systems
Monitoring and managing systems within the scope of the service
Maintaining data integrity and access control by making use of operational tools
Monitoring cloud costs and explore cost optimization strategies
Plan and take preventive actions to mitigate risk of service disruptions
Planning and patching systems based on generated software vulnerability reports 
Responding to alerts and escalation of incidents, with the aim to analyze and resolve them
Execute root cause analysis into P1/P2 incidents
Fulfilling service requests raised
Deploy release packages from a CI/CD solution
Ensure training material and technical documentation on new and existing operating process are kept up-to-date
Reporting key metrics to the service manager
Participate and contribute to our Agile way of working including planning, retrospectives and showcases
Document and track issues and reasonable steps taken within the ticket management system

Professional And Technical Skills

At least 3 years experience in an Online Systems/Web application support
Exposure to APM monitoring, alerting and identifying trends with dashboards
Experience with installation, configuration, managing and operating Linux systems
Have a good understanding and experience working with one of three major Public cloud providers (AWS, MS Azure, GCP)
Experience in querying logs using log aggregation tools like ELK, SPLUNK, etc.
Working knowledge of SQL and NoSQL database like MySQL/Oracle/PostgresSQL/DynamoDB/MongoDB/Cassandra/Redis/Memcache
Has experience working with JIRA and Confluence
Hands on experience with Docker and Kubernetes will be an added advantage
Knowledge of best practices and IT Operations in an always-up and always available service
Prior working experience in an Agile environment will be an advantage
An understanding of ITIL practices would be ideal
You must be willing to work in shifts.
You must have a strong technical aptitude and an organized, process driven work ethic.
You will have strong written and verbal communication skills and a track record for providing high customer satisfaction

Additional Information

 About Our Company | Accenture (do not remove the hyperlink)

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